Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,938 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Write Your review

Tell us how Infinity Motorcycles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked online at waterproof gloves. Now gloves differ in size from brand to brand so disappointed when I popped into the Glasgow branch and didn't have the same selection as is found online. Ok need to guess the size and delivery wasn't quick , over a week which is pretty poor. Now have the gloves which size was ok but didn't have the quality feel I'd expect.”

Helpful Report

Posted 6 years ago

“I waited a week for my items after expecting next day despatch. I called at the end of the week and was told one of my items weren't in stock which had led to the delay. I then waited another week for my delivery. No contact from infinity except when I initiated it. I won't order from this company again”

Helpful Report

Posted 6 years ago

“Sadly the item I ordered from your website, an Arai helmet was out of stock despite it showing as being in stock you accepting the order and taking payment for it. Disappointed again, it’s not the first time it’s happened. You need to ensure your website is properly updated.”

Helpful Report

Posted 7 years ago

Hi Nicola, We're sorry you were unhappy with the services we provided and would like to provide you with an explanation. We try to maintain the utmost accuracy on our stock levels at all times. However, with the massive inventory of items we have available on our site, there are occasions where we experience a depletion of stock, or an item becomes discontinued by our suppliers without the prior knowledge to mark as unavailable. This was the case relating to your order, as the item was discontinued and out of stock with our supplier before we could make the item unavailable. We understand that we have let you down; your feedback has been forwarded on to our logistics team, who will put more preventative measures in place to limit these incidents and improve stock level accuracy. We apologise again profusely and will be in contact with you imminently to make amends. Kind regards, Jonah

Posted 7 years ago

“Placed order only to find out two days later it is not in stock, so much for internet shopping”

Helpful Report

Posted 7 years ago

Hi Paul, We sincerely apologise for the stocking issues you encountered. We try to maintain 100% accuracy on our stock levels at all times. However, with the large number of products we have available for sale, and the demand for popular items exceeding our expectations at times, there are occasions where we experience an inventory shortage. We understand that we have let you down, and for that, we apologise profusely. Kind regards, Jonah

Posted 7 years ago

“Product delivery was extremely slow and when product arrived it was clearly old stock as completely different from the manufacturers web site, on speaking to manufacturers/supplies they informed that this was indeed the fact so the item was returned for refund and purchased from an alternative site.”

Helpful Report

Posted 7 years ago

Hi Neil, Thank you for taking the time to leave us a review; we take your feedback very seriously and would like to do whatever we can to improve our services. We apologise for the delay in delivering your order. We try to maintain the utmost accuracy in regards to the estimated delivery information we provide our customers, however, due to the large number of items we stock on our website, there are instances where an item needs to be sourced from our suppliers if we don't the item or size with us. In regards to the item you ordered, we sell both the old and new variant of the product and have described the different aspects of each in their relative descriptions. We, however, apologise for the confusion you had in ordering the item, and will review internally how to best differentiate these products in the future. If you have any further questions regarding this or anything else, please do not hesitate to contact us on 0800 130 8077 or you can email us at info@infinitymotorcycles.com. Kind regards, Jonah

Posted 7 years ago

“Thought I would purchase some new gloves, so logged onto the Infinity website and ordered a pair I liked. About a week later I get a mail to say the gloves aren't available but they will be back in stock in 3 weeks. In 3 weeks time I get another mail to say the gloves aren't available but a pair of the same gloves in a different colour are now available. I agree to go with the other gloves and had to wait a further 1.5 weeks for them to turn up.”

Helpful Report

Posted 7 years ago

Hi Richard, Thank you for taking the time to leave us a review on your recent order. We would like to extend our fullest apologies in regards to the delay in your order. We strive to maintain total accuracy on our stock levels and delivery times for all of our products and orders. However, due to the sheer volume of orders we receive on a daily basis, there are instances where our stock is depleted or an order takes longer to be delivered to you than what we initially predicted. We understand your grievance, and we accept full responsibility for the delay in delivery and the inconvenience this entailed. Your feedback will be forwarded on to our stock control team who will undertake preventative measures to not only limit occurrences such as these but provide more accurate information regarding delivery times in future. Kind regards, Jonah

Posted 7 years ago

“good jacket but initial product went astray in the post. After three phone calls a further product was sent which unfortunately still had the security tag on it. I was obviously disappointed about the delay in receiving the jacket, whilst it might not have been infinity’s fault they could have been prompter in resolving the problem and sending out a replacement. ( and taken the security tag off!)”

Helpful Report

Posted 7 years ago

Hi Simon, Thank you for taking the time to leave us feedback on your recent shopping experience with us. We are very sorry to hear you were not satisfied with our services; we would like to do whatever we can to improve and offer you the service you expect. We extend our fullest apologies for the issues you encountered with your order, which was due to miscommunication between us and Parcelforce. We are currently implementing preventative measures to ensure admin errors such as this don't happen again. If you have any further concerns, please do not hesitate to contact us on 0800 130 3377 or email us at info@infinitymotorcycles.com. Kind regards, Jonah

Posted 7 years ago

“After making an online order, the Arai helmet I was sent came in a box wrapped in it’s bag with the manual - no cardboard protection in the box - and the helmet looked as if it had been used previously as an ex-display or customer return. The left cheek pad cover had been removed and not replaced properly. If Arai knew their helmets were sent out to customers in that condition I am sure they would not be best pleased, having had a number of Arai helmets in the past myself.”

Helpful Report

Posted 7 years ago

Hi Douglas, Thank you for taking the time to leave feedback on your recent shopping experience with us. We are very sorry to hear you were not happy with the experience you received with us. The item in question was dispatched from our Norwich store as we didn't have any stock in our online inventory. I apologise that the condition your helmet was dispatched in was not up to the standard of our online services. We are looking into this issue and will put measures in place to ensure that the packages leaving our stores are packaged and dispatched in a suitable manner. I will contact you personally, as we would like to do whatever we can to appease you. Kind regards, Jonah

Posted 7 years ago

“Despite showing stock online neither of the items ordered were in stock. I was told over the phone that they would not be available until the end of the month. So I cancelled the order Cancellelation process was hassle free and the staff I dealt with were very good.”

Helpful Report

Posted 7 years ago

Hi Alex, Thank you for taking the time to leave us a review on your recent order. We would like to extend our fullest apologies for the stocking error you experienced. We strive to maintain total accuracy on stock levels for all of our products, however, because of the large number of products we have available, there are instances where our stock is depleted, or our levels are not up-to-date. We understand that we have disappointed you, and for that, we accept full responsibility. Your feedback has been forwarded on to our logistics team, who will work on improving measures to limit these events. We'd like to do whatever we can to satisfy you as a loyal customer. Kind regards, Jonah

Posted 7 years ago

“I ordered two pair of jeans, only one pair in stock. A very personable representative called and the ensuing conversation included a very detailed discussion on what alternate product would be suitable and importantly what wouldn’t be suitable- unfortunately the product substion recomended was exactly what I didn’t want. Nice chap, but clearly didn’t know the product.”

Helpful Report

Posted 7 years ago

Hi Nick, Thank you for taking the time to review your shopping experience with us; your feedback will go a long way to providing the best possible service to loyal customers such as yourself. We're sorry you weren't happy with the alternative product you ordered. This issue was a stocking error, and I apologise on behalf of my colleague for offering a product that was out of stock. I have seen that my colleague offered you a pair Bull-It Heritage 17 jeans as an exchange for this; are you not happy wih this product? As a loyal customer, we understand your disappointment of the product not meeting your standards, and we would like to do whatever we can to appease you. Kind regards, Jonah

Posted 7 years ago

“You sent me the wrong product”

Helpful Report

Posted 7 years ago

“I ordered and paid for a pair of boots that were in stock online only to be informed later that they were in fact out of stock and discontinued”

Helpful Report

Posted 7 years ago

Hi Mark, Thank you for taking the time to leave us a review; your feedback goes a long way to providing the best possible service to loyal customers such as yourself. We apologise for the stocking error; we try to maintain 100% accuracy on our stock levels at all times. However, with the massive inventory of products we have available for sale, there are instances where we experience a depletion of stock. On this occasion, we were unaware that the product was discontinued by our supplier. We understand that we have let you down; your feedback has been forwarded on to our logistics team, who will put more preventative measures in place to limit these incidents. We apologise profusely and would like to do whatever we can to satisfy you. Kind regards, Jonah

Posted 7 years ago

“The boots I ordered were apparently discontinued and it took a week for my next order to be delivered.”

Helpful Report

Posted 7 years ago

Hi David, Thank you for taking the time to leave us a review; we take your feedback very seriously and would like to do whatever we can to improve our services. We try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, and the demand for popular items at times exceeding our expectations, there are occasions where we experience an inventory error, or an item becomes discontinued without our knowledge. We understand that we have let you down, and for that, we apologise profusely. Kind regards, Jonah

Posted 7 years ago

“Your online shop shows items which appear to be available to purchase but turn out not to be. This has happened to me twice now. Each time it was put right acceptably but it took time and should have been unnecessary.”

Helpful Report

Posted 7 years ago

Hi Alexander, Thank you for taking the time to review your shopping experience with us; your feedback will go a long way to providing the best possible service to loyal customers such as yourself. We apologise for the experience you received shopping with us. We try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, and the demand for popular items at times exceeding our expectations, there are occasions where we experience an inventory error, or our stock is depleted. We understand that we have let you down, and for that, we apologise profusely. Your feedback has been forwarded on to our online team, who will take preventative measures to make sure thathttps://beta.reviews.co.uk/ this does not happen again. Kind regards, Jonah

Posted 7 years ago

Infinity Motorcycles is rated 4.7 based on 8,938 reviews