Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Infinity Motorcycles Reviews

4.8 Rating 8,759 Reviews

94 %

of reviewers recommend Infinity Motorcycles

Company Reviews

Product Reviews

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Write Your review

Tell us how Infinity Motorcycles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Infinity Motorcycles 5 star review on 2nd March 2024

Infinity Motorcycles 5 star review on 20th February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 22nd January 2024

Infinity Motorcycles 5 star review on 22nd January 2024

65

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the gloves when I was out of the country. I opened the package after the 15days return policy, this is on me. The product is broken between the finger, which will not make it waterproof anymore.”

Posted 5 years ago

Hello Marius, Thank you very much with making an order with Infinity Motorcycles and I am sorry that the gloves you received are not satisfactory. Our returns policy is in fact 90 days, so you have 90 days from date of receipt of the purchase. Could you please take some images of the fault with the gloves and email them to Info@infinitymotorcycles.com and we can look to begin to look for a solution for this issue. Thank you, Aaron

Posted 5 years ago

“Tried to order three helmets as advertised all out off stock due to stocking errors.”

Posted 5 years ago

“Not really impressed with the service, I ordered Falco Kodo boots from the promotional email, paid online & got delivery within 48 hrs, boots as ordered, looked good but didn’t fit me so I took them back to my local Infinity store & they ordered replacements. I went back a couple of days later to pick up the replacements but they where badly marked & each boot was a different shape so ordered more replacements. I went back to pick these up & though these looked like new boots they did not match the boots I ordered or the boots originally ordered.”

Posted 5 years ago

Hi Nigel, We're sorry you were unhappy with the product you received while returning your products in the store. This sounds like a staff error. If you are unsatisfied with the product, can you contact the store you purchased from to seek a refund? You can find all the contact details here: https://www.infinitymotorcycles.com/find-a-store We apologise again profusely if there is anything our online team can do, email us on info@infinitymotorcycles.com and we'll do anything we can to please you. Kind regards, Jonah

Posted 5 years ago

“Placed the order, later told it was out of stock. When followed up they just seemed keen to cancel the order.”

Posted 5 years ago

Hi Denis, We're sorry one the item you ordered was unavailable with us. We take your feedback seriously and will do whatever we can to improve our services. We try to maintain 100% accuracy on our stock levels at all times. However, due to the sheer amount of products we have available for sale, there are occasions where we experience an inventory error, or an item becomes discontinued without our knowledge. This was the case with your order, and we were, unfortunately, unable to provide the item you ordered. We understand that we have let you down, and for that, we apologise profusely. Kind regards, Jonah

Posted 5 years ago

“Disappointed that despite stock being shown as available when ordering online the boots weren’t available. Wasted my time and had to wait to get my money back”

Posted 5 years ago

Hi Paul, We're sorry you were unhappy with the services we provided and would like to provide you with an explanation. We try to maintain the utmost accuracy on our stock levels at all times. However, with the massive inventory of items we have available on our site, there are occasions where we experience a depletion of stock, or an item becomes discontinued by our suppliers without the prior knowledge to mark as unavailable. This was the case relating to your order, as the item was discontinued and out of stock before we could make the item unavailable. We understand that we have let you down; your feedback has been forwarded on to our logistics team, who will put more preventative measures in place to limit these incidents and improve stock level accuracy. We apologise again profusely and will be in contact with you imminently to make amends. Kind regards, Jonah

Posted 5 years ago

“Never dealt with infinity previously so thought I would try them. Saw the product was in stock so ordered on that basis. Turns out item was not in stock and was called to that effect. Item now on back order and am still waiting...3 weeks later - not the best impression to a new customer. Will definately look at other marketplace options before ordering in future.”

Posted 5 years ago

“No acknowledgement email from online shop, Slow delivery, had to chase”

Posted 5 years ago

“Part of the order was out of stock so delivery was 4 days later than told. Unfortunately I was told this at time of order so I had to get an alternative locally as the bike is in daily use.”

Posted 5 years ago

“Ordered bike cover, then received email saying it wasn’t in stock but didn’t get offered a replacement cover. So Money returned”

Posted 5 years ago

“ordered the items and was then told that they didn't have one of them the day after. when items received one was broken. emailed them and got a response to send pictures then nothing. wont be using them again”

Posted 5 years ago

Hi Dave, We're sorry for the issues you experienced in shopping with us. We value your feedback and would like to do whatever we can to improve our delivery services. I apologise profusely for the lack of response on our end for the return you wanted to process. This was likely due to the heavy correspondence we experienced over the festive period and we never got back to you; I'm sorry for this. Can you please resend your email to our returns department, so we can address your issue ASAP: returns@infinitymotorcycles.com Kind regards, Jonah

Posted 5 years ago

“I ordered vouchers on line but was unable to print them with the code number intact. So had to send the email to 2 people and let them sort it out which was not good as they were Christmas gifts.”

Posted 5 years ago

Hi, I sincerely apologise for the issues you experienced with your vouchers. We really value your feedback and would like to do whatever we can to improve our services going forward. We’re currently revising the distribution process of vouchers to reduce instances such as this, and will take your feedback into account. If there is anything else we can do for you, please let us know by responding on here or by emailing us at info@infinitymotorcycles.com Kind regards, Jonah

Posted 5 years ago

“Bought a gift voucher online - it did not initially arrive. Not clear from the website that it would be emailed as a picture for me to print, I had expected a paper voucher by post. Had to ring customer services twice before it was emailed again to a different email address (possibly treated as spam first time?). I then had to print - does not look very professional as a gift in a card!”

Posted 5 years ago

Hi Karen, I sincerely apologise for the issues you experienced with your order, as well as the delay in this response to your review. We take your feedback very seriously, and we would like to do whatever we can to improve our services for you in future. We detailed on our website that our E-Gift Vouchers where to be sent to you electronically via email. This is to ensure you receive your vouchers as soon as possible. We’re sorry this wasn’t clearly indicated to you and we will revise our product descriptions so as to not confuse our customers in future. It is likely you didn’t see our first email because of your email’s spam filter settings, but in any case, we apologise for the hassle we caused in your purchase. We’re currently looking into improving the dispatch process of our gift vouchers, and will take your feedback on board to minimise issues such as yours occurring again. If there is anything else we can do for you, please let us know. You can respond to us here or by emailing info@infinitymotorcycles.com and we’ll look into your query. Kind regards, Jonah

Posted 5 years ago

“Messed up the delivery address so it took twice as long to be delivered as predicted.”

Posted 5 years ago

Hi Christian, Thank you for your feedback. We sincerely apologise for issues regarding delivery of your item. This was due to an admin error in our dispatch department that caused a delay in delivery. We are currently addressing your feedback so we can minimise instances such as these. If you have any further issues or queries relating to this or anything else, please feel free to contact us on 0800 130 3377 and we'll do what we can to help. Kind regards, Jonah

Posted 5 years ago

“Ordered 2 items, both were incorrect when delivered. I had to then return them before replacements were dispatched. It then transpired one of the items was out of stock. Finally received the remaining item. Whole process took over a week. Very obliging but poor performance.”

Posted 5 years ago

Hi Philip, Thank you for your feedback: we extend our fullest apologies for the issues you had with your order and would like to provide you with an explanation. The incorrect items you received from us were a result of a packing error. I've relayed your feedback onto our dispatch team to investigate the cause of this, and to minimise issues such as these. As for the OOS item, we try to maintain the utmost accuracy on our stock levels at all times. However, with the massive inventory of items we have available on our site, there are occasions where we experience a depletion of stock, or an item becomes discontinued by our suppliers without the prior knowledge to mark as unavailable. This was the case with your item, and we understand we have let you down. We take your feedback very seriously, will do whatever we can to improve our services in the future. We apologise profusely for the experience you received with us, and your feedback has been relayed to the relevant departments to limit stock inconsistencies and packing errors in future. Kind regards, Jonah

Posted 5 years ago

“I ordered 3 things on 3 separate occasions and had to chase up every order... l was very disappointed to have to do this .. as if l order something that I'm told will be with me 24 hours later l woukd expect that to happen..the items do not arrive and l have to chase them up... 3 times.. I'm no longer confident with Infinity... it turned out the delivery driver from parcel force couldn't be bothered to open the gate and did not leave a card to tell me which post office my packages were at..”

Posted 5 years ago

Hi Lindsay, We're sorry for the issues you experienced in shopping with us. We value your feedback and would like to do whatever we can to improve our delivery services. I have spoken with my colleague with whom has been dealing with your enquires, and have learned that your failed deliveries were a result of our delivery couriers, Parcelforce, where the driver was not aware your gate was open, and did not deliver items to your door. We apologise on behalf of our couriering services, and would like to assure you that this was an isolated occurrence. We have relayed your feedback to Parcelforce, and have taken preventative measures to ensure this doesn't occur again in future. Thank you for your continuing to be a loyal customer of Infinity Motorcycles. Kind regards, Jonah

Posted 5 years ago

“The wrong item was sent to me so I had to send it back get a refund and get the right item sent out to me which was a pain in the bum. However when I called customer services to sort it out they where great really helpful and sorted out for me with the minimum of fuss 😊”

Posted 5 years ago

“Looked online at waterproof gloves. Now gloves differ in size from brand to brand so disappointed when I popped into the Glasgow branch and didn't have the same selection as is found online. Ok need to guess the size and delivery wasn't quick , over a week which is pretty poor. Now have the gloves which size was ok but didn't have the quality feel I'd expect.”

Posted 5 years ago

“I waited a week for my items after expecting next day despatch. I called at the end of the week and was told one of my items weren't in stock which had led to the delay. I then waited another week for my delivery. No contact from infinity except when I initiated it. I won't order from this company again”

Posted 5 years ago

“Sadly the item I ordered from your website, an Arai helmet was out of stock despite it showing as being in stock you accepting the order and taking payment for it. Disappointed again, it’s not the first time it’s happened. You need to ensure your website is properly updated.”

Posted 5 years ago

Hi Nicola, We're sorry you were unhappy with the services we provided and would like to provide you with an explanation. We try to maintain the utmost accuracy on our stock levels at all times. However, with the massive inventory of items we have available on our site, there are occasions where we experience a depletion of stock, or an item becomes discontinued by our suppliers without the prior knowledge to mark as unavailable. This was the case relating to your order, as the item was discontinued and out of stock with our supplier before we could make the item unavailable. We understand that we have let you down; your feedback has been forwarded on to our logistics team, who will put more preventative measures in place to limit these incidents and improve stock level accuracy. We apologise again profusely and will be in contact with you imminently to make amends. Kind regards, Jonah

Posted 5 years ago

“Placed order only to find out two days later it is not in stock, so much for internet shopping”

Posted 5 years ago

Hi Paul, We sincerely apologise for the stocking issues you encountered. We try to maintain 100% accuracy on our stock levels at all times. However, with the large number of products we have available for sale, and the demand for popular items exceeding our expectations at times, there are occasions where we experience an inventory shortage. We understand that we have let you down, and for that, we apologise profusely. Kind regards, Jonah

Posted 5 years ago

«
1
2
...
4
5
6
7
8
»

Infinity Motorcycles is rated 4.8 based on 8,759 reviews