Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.74

4.7 Rating 9,085 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Email:

Katie Kingham

Location:

153 Lynchford Rd,
Farnborough
Hampshire
GU14 6HG

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Infinity Motorcycles 5 star review on 13th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering process straightforward, product absolutely fine, just lose one star by delivering a few days later than originally advised.”

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Posted 6 years ago

Hello, Thank you for your kind review! Apologies for the delay in receiving your item. This may have been due to the item being out of stock in our company and us having to order it from the supplier which usually extends the shipping process. I hope this explanation helps clarify the delay in your item. Thanks Tom

Posted 6 years ago

“N/A Awaiting order Completion.”

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Posted 6 years ago

“Very helpful Good packaging Quick dispatch”

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Posted 6 years ago

“Really nice company to deal with”

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Posted 6 years ago

“Took a month and I had to chase a few times but they gave me a full refund for my faulty jacket”

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Posted 6 years ago

“Quick & simple”

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Posted 6 years ago

Hi Michael, Thank you so much for leaving us a positive review. We are delighted to hear you are happy with the service you received. As we are always aiming for excellence and trying to improve our services to be 5 stars for every customer, is there anything we can do differently to get 5 stars on your next order with Infinity? If you have any comments or notes, please let us know. And thanks again for the positive review! Kind Regards, Tom

Posted 6 years ago

“Staff locally and on line/ phone line very helpful. Quick service and decent prices with a good range of stock.”

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Posted 7 years ago

“Only bought vouchers as a gift but process was easy. A little confusing as to whether they would be posted or emailed as they didn't arrive immediately payment was taken but they were emailed the following day.”

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Posted 7 years ago

“No issues at all”

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Posted 7 years ago

Hi, I'm glad to hear you had no issues with the services we provided you. We always aim for 5* service, so if there is anything we are able to do for your next purchase in order to get that 5th star from you, please let us know. Kind Regards, Tom

Posted 7 years ago

“great arrived promptly and all was as described”

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Posted 7 years ago

“Can't really fault Infinity, unfortunately both items were the wrong size but they were just returned via their free service and a full refund given. Not a lot to complain about there really 🤷‍♂️”

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Posted 7 years ago

Hello, Thank you for the nice review and I'm glad you are happy with the free return service we offer! Apologies for the sizing problems but if there is anything else we are able to do for you for any of your future purchases please let me know. Kind Regards, Tom

Posted 7 years ago

“Bought a handful of bits for my first bike. Very good place to get all your essentials in one go. Not the cheapest yet certainly not the most expensive. But very happy with the stock on offer.”

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Posted 7 years ago

Hi Bradley, Thank you for taking the time to leave us a review. We're glad to hear you are happy with the service provided to you! We always aim for exceptional service so we are always looking to improve in all aspects. We always aim to be the best available price on the market, but if you do come across a price better than what we offer, we'll do our best to match it for you. Here's some more info on our price-match policy: https://www.infinitymotorcycles.com/price-match-policy If there is anything else we are able to do for you, please let me know. Enjoy the first bike! Kind Regards, Tom

Posted 7 years ago

“Always good”

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Posted 7 years ago

Hi Charlie! Thank you for leaving us a kind review and we are glad you are happy with the service we provided. Is there anything we could do in order to get a 5* service from you in the future? We always aim for exceptional service and would love to know what we could do better! Kind Regards, Tom

Posted 7 years ago

“Very helpful staff”

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Posted 7 years ago

“Unfortunately the item I ordered for my husband's birthday was the wrong size. After emailing infinity they agreed to an exchange with out any problems. However this was quite a long drawn out process with many emails being exchanged. A form then had to be downloaded and a label added before being returned to a collection point. I then had a further email saying it had been received and another would be sent out to me which I should have received today but the delivery agent has now postponed it until tomorrow. So as yet I have not received it and await tomorrow's mail.”

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Posted 7 years ago

“The item we received had obviously been an ex display model but a quick call to customer services arranged an immediate replacement. So while initially disappointed you did redeem yourselves. Big thank you Stella.”

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Posted 7 years ago

“Quick, easy and friendly service”

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Posted 7 years ago

“Jeans were great. The only thing don't know what happens with my points? I had points then got extra I think. If you kept me up to date with my points I am more likely to spend more??”

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Posted 7 years ago

Hi Darren, I’m happy you were satisfied with the jeans you purchased with us! In regards to our loyalty scheme, our Club Infinity team can answer all of your questions if you email them at club@infinitymotorcycles.com. Currently we don’t have the ability to show you your points balance, however, if you contact our team, they will be able to tell you your points balance, and if you have any outstanding vouchers with us. Alternatively, you can ask any of our in-store staff and they can inform you of your points balance, or you can find out everything you need to know on our loyalty scheme here: https://www.infinitymotorcycles.com/club-infinity If I can help you with anything else just let me know. Kind regards, Jonah

Posted 7 years ago

“Apart from the wrong date of delivery, all was normal”

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Posted 7 years ago

“I ordered 2 motorcycle covers and I would have given a "Very Good" review if I had been sent both covers at the same time. Evidently, this was down to an error by the Picker in the warehouse but it was very quickly corrected, apologies offered and the missing cover sent out following a short phone conversation with Infinity.”

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Posted 7 years ago

Hi Doug, Thank you for reviewing your purchase. Your feedback is appreciated and pushes us to improve our services any way we can. I’m sorry we didn’t send both items to you in the same order, but I am glad our team rectified the error and you are now satisfied with your purchase. If there is anything else I can assist you with, please do not hesitate to contact me here. Kind regards, Jonah

Posted 7 years ago

Infinity Motorcycles is rated 4.7 based on 9,085 reviews