iMyHome Reviews

Name: iMyHome
Rating: 4.66

4.7 Rating 2,340 Reviews

95 %

of reviewers recommend iMyHome

Company Reviews

Metrics

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4.7

Based on 2,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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iMyHome 5 star review on 2nd September 2021

Charles Nyokanhete

iMyHome 4 star review on 2nd February 2018

Jeremy

iMyHome 5 star review on 10th January 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book online they sort it out all for you.”

Helpful Report

Posted 3 years ago

“Had to wait slightly longer than i hoped but the customer service is very good and the survey was done relatively quickly. I would use them again.”

Helpful Report

Posted 3 years ago

“It was well organised and coordinated.”

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Posted 3 years ago

“Happy with how the portal worked, report was very comprehensive, but had to chase as was told it would be 5-7 days by the surveyor but still hadn't heard anything by day 8. As soon as we chased it was sent through to us”

Helpful Report

Posted 3 years ago

“Reasonably priced, quick and professional.”

Helpful Report

Posted 3 years ago

Hey Kieron, Thank you for taking the time to leave a review, glad everything went well for you. Many thanks, The iMyHome Team

Posted 3 years ago

“Home buyers report was thorough and on time, information was understandable, satisfied with report in all.”

Helpful Report

Posted 3 years ago

Thank you for the review Anita. I am glad to hear that you found the information useful, and I hope that you were able to use that to make the most informed decision going forward. Many thanks, iMyHome

Posted 3 years ago

“The surveyor did a great job and was easy To correspond with. There was considerable delay in getting the survey to me”

Helpful Report

Posted 4 years ago

“Good communication. Friendly service. Surveyor call day before to introduce himself and to answer any questions. Generally very good and would use again.”

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Posted 4 years ago

“Good service. Found someone who could come out to us fairly quickly.”

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Posted 4 years ago

“I received a good service from the surveyor, who was very helpful and informative.”

Helpful Report

Posted 4 years ago

“I was more than satisfied with the survey carried out on my new home . As an older property the issues were highlighted ,without being alarmists .”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for taking the time to leave a review. We are glad that you were happy with the survey, and that we were able to provide you with some insightful information about your new home. Many thanks, iMyHome

Posted 4 years ago

“The whole process was really quick and easy and took the stress out of booking a survey! Would recommend.”

Helpful Report

Posted 4 years ago

“Easy to book and report produced in quick time.”

Helpful Report

Posted 4 years ago

“Convenient and efficient way for property buyer to have a home buyer report. Report comes out promptly and very good organized”

Helpful Report

Posted 4 years ago

“Pleased that it was comprehensive and completed fairly quickly for which we paid an extra £50. However having paid this, we were then very disappointed to receive someone else’s report instead of ours. I had to make several phone calls to get the correct one. I feel we should have been refunded the “urgent” £50 fee for this mistake.”

Helpful Report

Posted 4 years ago

Good afternoon, I am glad to hear that you found the report comprehensive, and that the report was completed quickly for you. With time being of the essence for a lot of people at the moment and with the property market as crazy as it is, it is good to hear that we managed to get this sorted nice and quickly for you. If you wanted to speak to the team about the mixup with report, please get in touch and we will do what we can to come to a resolution. Kind Regards,

Posted 4 years ago

“Great service”

Helpful Report

Posted 4 years ago

“The survey itself was extremely helpful, however, I found the surveyor was not helpful when I asked for further information. The survey itself was helpful for providing recommendations but largely failed to explain the rationale behind them and what the actual issues were ie ‘smoke alarm doesn’t meet regulation’ but without the reason for this. When I asked for the reasons behind some of the recommendations, It took over 2 weeks to receive a reply. My queries were only responded to when I chased the surveyor up and only one of my questions was answered (in a rather rude way). Therefore, it seems the survey itself was good but customer service was lacking.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for getting in touch, while I am glad to hear that your report was helpful, and we always try our utmost to provide the best service possible, and so I want to apologise on behalf of everyone here at iMyHome that you felt you have been let down. I have asked the team to look into this and we will be escalating this further to make sure we can improve for next time. If you would like to speak to one of the team about your report or the experience, please don't hesitate to give a member of the team a call and we would be more than happy to help out. Kindest Regards, The iMyHome Team

Posted 4 years ago

“Harry from iMyHome was fantastic helped sort out issues when they arose. Harry is a real asset to his work.”

Helpful Report

Posted 4 years ago

“Great service for first time buyers. Used iMyHome for a Home Buyers Report which was at a much more reasonable price compared to other quotes done direct via surveyors. Really pleased with the report which gave me confidence on our house purchase. There is still room for improvment on the service though - it would be great to receive notifcation of work ahead of when it's due to take please. Can be a bit of a nervous wait without a clear place to chase up. Also I would expect the use of local surveyors - in our case we were appointed a company from Cumbria to survey in West Yorkshire.”

Helpful Report

Posted 4 years ago

“Email updates as to progress and survey received the same day it was carried out. A slight delay in survey being booked but otherwise cannot fault the service. Would use again”

Helpful Report

Posted 4 years ago

iMyHome is rated 4.7 based on 2,340 reviews