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Impact Furniture Reviews

4.6 Rating 916 Reviews

91 %

of reviewers recommend Impact Furniture

Company Reviews

Product Reviews

4.6

Based on 916 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

Impact Furniture 5 star review on 1st April 2024

Impact Furniture 5 star review on 18th January 2024

Inessa Cheshire

Impact Furniture 5 star review on 15th December 2023

Impact Furniture 5 star review on 8th December 2023

Impact Furniture 5 star review on 5th June 2023

Impact Furniture 5 star review on 20th February 2023

Impact Furniture 5 star review on 17th January 2023

68

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bed is absolutely fantastic, my partner and his step dad put it together no problem. The only small issue we encountered was the delivery, the guy driving called me to explain he couldn’t get his lorry down our road. He told me he would “just take it back” which I thought was quite rude to be honest. I frantically called my partner who ran outside and found the lorry. If I had known it would’ve came in a lorry we could’ve prepared for that”

Posted 2 years ago

“Good service and product”

Posted 2 years ago

“Verrrry lovely peepol always god valew for money and promt deliveree! Top klass”

Posted 2 years ago

“Could not be happier with our bed and side tables, beautiful design, really clear instructions and really quick delivery! Will definitely be using in the future.”

Posted 2 years ago

“Great item, delivered earlier than expected and looks amazing. However this was slightly let down by the delivery guy who was the rudest I've ever had the displeasure of meeting. Not sure if it's a delivery company they use or if it's their own driver so not sure if this is something the company can improve.”

Posted 2 years ago

“Attractive furniture, reasonable price, would do alot better if they actualyl told me on which day many weeks after ordeering they would deliver it, and check if Im going to be in”

Posted 2 years ago

A delivery window is given at time of purchase, dispatch is confirmed, and couriers supply tracking from then on - my apologies if this was not satisfactory. Matthew

Posted 2 years ago

“Amazing customer service from Impact Furniture. Fast delivery, exceptionally well packaged with the corners extra padded to prevent any knocks. The wall cupboards I ordered look great. They are going one on top of the other in my home office for all the usual messy paperwork to live in! All round happy customer”

Impact Furniture 5 star review on 28th February 2022

Posted 2 years ago

“Good quality”

Posted 2 years ago

“Packaging was damaged when it arrived and Kitchen unit inside was damaged as well. Instructions were very poor on how to put unit together.”

Posted 2 years ago

I am sorry to hear the couriers damaged the item - obviously there is no way we can know about courier damage unless customers inform us of it. Please do get back to us, Matthew

Posted 2 years ago

“Very good service”

Posted 2 years ago

“Great product, great service, great staff. If they lived locally I'd buy them a beer.”

Posted 2 years ago

“I love this furniture it is easily assembled and the instructions to do so are easy to follow”

Posted 2 years ago

“I am yet to receive product but would be good in future to give progress of delivery”

Posted 2 years ago

The delivery window stated on the product at the time of purchase was 8th - 22nd February, we are dispatching out today (7th February) on a 24 hour delivery to arrive with you tomorrow (8th February) - the very first day of the stated delivery window. Expect an email from the courier with tracking information this afternoon, Matthew

Posted 2 years ago

“Order delayed and not yet received”

Posted 2 years ago

We have been in touch every step of the way to keep you updated on the unfortunate delays at the border for all freight incoming from Europe. The goods were dispatched on a 24 hour delivery Friday, please do let us know in the unlikely event that there is any issue when goods arrive, Matthew

Posted 2 years ago

“Prompt delivery and at the time stated.”

Posted 2 years ago

“Really pleased with the quality of the cabinet and sink, but there is a but! My husband is a wiz at putting flat pack together and doesn’t normally bother with the instructions, he said it’s the worse he has ever seen, if your not very good at flat pack, you will really struggle at putting it together, you need to go back and re write the instructions and number all the pieces so it makes sense.”

Posted 2 years ago

“Updated review: since leaving my review last month the issue has been resolved and I'm very pleased with my kitchen units. Prompt action. Kitchen well worth the money at an affordable price”

Posted 2 years ago

I am sorry to hear that the third-party courier company damaged your kitchen during transit. We strongly encourage contact with the seller as the first action. Had you got in touch with us at that point we could have got the damaged kitchen collected and had a new one dispatched out to arrive the next day, at this stage that is not going to be a feasible course of action now the kitchen is installed. How could we rectify issues with damage, caused by a third party, if we are not informed of the damage? Please drop us an email with the details and we will do our best to help. Matthew

Posted 2 years ago

“Lovely furniture and great service”

Posted 2 years ago

“If I ever receive my shelves, I’ll be sure to leave a review.”

Posted 2 years ago

Delivery window given at time of purchase was for January 18th - 26th, so it is perhaps unsurprising that goods have not arrived by 17th January. Delivery is looking to be on January 19th with DHL, tracking information will be communicated via email. Please do let us know if there is any problem when goods arrive, Matthew

Posted 2 years ago

“So happy with my kitchen, I just wish you had extra parts available like plinths, cornice & pelmet, full worktop options, etc. you could be able to expand ideas and creativity with your kitchens. Overall happy with the delivery - times, packaging and most of all pleasant, friendly customer services. I Would recommend you. Thank you.”

Posted 2 years ago

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Impact Furniture is rated 4.6 based on 916 reviews