Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 916 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 916 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

Impact Furniture 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

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“Very good customer service. Product excellent. Would buy again from Impact. Modern product which has uprated our home”

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Posted 1 year ago

“Quick delivery and very pleased with the cupboard for the money”

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Posted 1 year ago

“Bed was good quality and exactly as it looked online. Delivery was quick and customer service was excellent when we needed to speak to them. All round very happy with this purchase.”

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Posted 1 year ago

“Difficult to assemble not sturdy enough.”

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Posted 1 year ago

I am sorry to hear that, if you had got in touch we could have offered assistance with the assembly process, the instability will have been down to errors made in assembly. The product in question is one we have been selling for several years and we have not had any reports of difficulties with assembly hitherto but nonetheless I shall pass your comments over to the manufacturer. Matthew

Posted 1 year ago

“The furniture good but the delivery service very poor. Delivery staff did not help us to carry the furniture at all, not even from the van to our house. They just stay there watching me lifting all the packages while paraphrasing their policy to not lift any package. Would not buy again just because of that horrible and tiring experience. Really damaged my back after that many trips carrying all the packages.”

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Posted 1 year ago

Dear Jesus, thank you for your custom. At the time of delivery confirmation over the phone and by email it was stated delivery would be to the curbside only since delivery was made on a pallet and to a flat. The palletised courier service has drivers insured to deliver goods to the curbside and hence we advise all the customers of the procedures prior to delivery taking place so that suitable support with delivery can be sourced if necessary. Our T&Cs also reflect the same information. Best wishes, Team Impact

Posted 1 year ago

“Highly recommend. Great company from start to finish. Items arrived promptly & the quality is as expected from the brochure”

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Posted 1 year ago

“Delivery of the ordered items was prompt. Other than the items being numbered to facilitate construction I cannot fault the product itself, which looks great once assembled.”

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Posted 1 year ago

“Nice good quality product”

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Posted 1 year ago

“The customer service from the company was first class and couldn’t be more helpful can’t give a review yet on the product as havnt assembled at this time”

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Posted 1 year ago

“Fantastic service, and prompt delivery, had one particular screw missing in the pack for the unit purchased and staff were very helpful and quick to supply a replacement part. Would definitely order again from them. Happy customer :)”

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Posted 1 year ago

“Had to wait a couple of weeks for item to be dispatched but arrived quickly, item was very well packed, read a lot of negative of couriers used but I had no problems item arrived on day it should have ,driver very helpful , pleased with unit nothing damaged which is a first for me being flat packed”

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Posted 1 year ago

“Delivery process was smooth, helpline was used as delivery company was itself not great.”

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Posted 1 year ago

“Good service, apart from one of the 2 x bedside cabinets was slightly damaged”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“quick dispatch”

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Posted 2 years ago

“excellent product. A little wait for delivery but item arrived very well packaged and carefully handled. Would use again. Good value.”

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Posted 2 years ago

“Goods arrived before expected. Over the moon with these 2 cabinets, the quality is amazing”

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Posted 2 years ago

“Quick service no complaints”

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Posted 2 years ago

“Delivery arrived as scheduled, very well packed and protected, excellent assembly instructions, really pleased with quality of the cabinet and work top”

Impact Furniture 5 star review on 4th April 2022

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Posted 2 years ago

“Bought two cabinets May 2021. Took us ages to decide which furniture to buy and which company to use. There was a small issue that has now been sorted to our 100% satisfaction. Customer service and communication is excellent.”

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Posted 2 years ago

Impact Furniture is rated 4.6 based on 916 reviews