Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 944 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

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Impact Furniture 5 star review on 19th February 2025

Tracey Wallace

Impact Furniture 5 star review on 3rd February 2025

Lynette McGinn

Impact Furniture 5 star review on 3rd December 2024

Sarah Stoddart

Impact Furniture 5 star review on 21st July 2024

Barry Sallis

Anonymous

Anonymous // 01/01/2019

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“Very pleased with the service and my purchase”

Helpful Report

Posted 1 year ago

“Lovely item, looks exactly as portrayed in pictures. Unfortunately did have some minor scratches upon arrival and the instructions were a little complicated to put the bed together. But overall satisfied.”

Helpful Report

Posted 1 year ago

“Responsive customer service, good build on furniture, woeful choice of company courier Xdp. All 5 star service from Impact Furniture. 1 star service from Xdp their courier, who does not listen to specific delivery instructions from Impact or end customer. Our delivery was split into two parts, although collected as one. The first divery we were in, but both times the order was left out in the open on a building site. Exposed to the elements and easy theft.”

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Posted 1 year ago

“Speedy Delivery good packaging and a fair price”

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Posted 1 year ago

“They left the furniture outside without letting me know and I have to drag them inside by myself ( I’m 73 years old)As for the assembly there’s no clear instructions or photos to follow,you just have to keep guessing and hope for the best.Very disappointing.”

Helpful Report

Posted 1 year ago

Good Morning, I am sorry to hear that - I will take that up with the courier company we work with - they normally offer a far higher level of service! Can I confirm; are the instructions missing? I can get some sent over for you ASAP if so! Please do get in touch, Matthew

Posted 1 year ago

“Ordered over £1000 worth of furniture on 3rd September and after massive delays and no communications, after I chased this week was told it would all be delivered by 13th was ince again told another delay of 10 days because warehouse missed a box of parts. Honestly not worth the hassle. Stay clear of this company as still waiting for my purchase.”

Helpful Report

Posted 1 year ago

Good Morning, This order was sadly delayed due to unforeseen supply issues from the manufacturer and a box missed off a delivery. However we updated customer on delay, organised a partial refund by way of an apology for the delay and then offered to split the delivery at cost to ourselves to ensure customer received what the manufacturer had supplied - which is hardly "no communication". Not sure what else we could have done considering! Matthew

Posted 1 year ago

“Order arrived on schedule. All as expected, apart from a back panel for one of the wall units which was missing. We emailed to inform and received a very prompt response, that another would be sent (unfortunately it does mean a 4 week delay in arriving). We also asked if a small piece of bench top could be ordered and were offered tf free.”

Helpful Report

Posted 1 year ago

“Bought the coffee table to match dining table I had bought through b&q and loved dining table however after building coffee table found it to be too high and looked out of place in my room Managed to get my son to take a few inches of legs now it’s perfect”

Helpful Report

Posted 1 year ago

Good Morning, I am sorry the table was too high for your needs but to confirm the full dimensions were given on the listing! Matthew

Posted 1 year ago

“My furniture arrived by time stated , it was very well protected with the packaging, no scratches or marks. Very pleased and would use this company again .”

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Posted 1 year ago

“The items purchased were a fair price for the quality and were delivered at reasonable and in good time”

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Posted 1 year ago

“good product, looks nice”

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Posted 1 year ago

“Bought a sink, perfect for my needs and delivery was super quick. Would recommend impact furniture!”

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Posted 1 year ago

“I haven't still received the order. Contacted youll regarding it, the responce given was youll are unable to get a reply from the courier.”

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Posted 1 year ago

Good Morning, I am sorry to see the negative feedback left here - to clear a few things up the delivery window given was 5th - 19th September. The goods were dispatched out with the courier on Friday 1st September, due to some courier issues beyond our control they were unable to attempt delivery until Friday 8th September - they emailed and sent an SMS message to alert you about the delivery. We responded to every email and enquiry, chasing up the couriers to try and find out more and organised them updating you directly by calling if they had an update after our office closed at 4pm. Delivery will be attempted again ASAP, Matthew

Posted 1 year ago

“The bed I select is very beautiful and suitable but ones I paid than I realized it will 300 mm wider than my room size and finally cancel order and get refund”

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Posted 1 year ago

“Great service. The bathroom cupboard is actually better quality than it looked in photos. Easy to assemble. Thanks!”

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Posted 1 year ago

“Delivery was quick. Flat pack, good to build but time consuming, hard to distinguish top of cabinet from bottom, 1 mm difference. One drawer had minor dint, company agreed to replace. Love the look of this bathroom cabinet and can’t wait for it to be fitted by my plumber.”

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Posted 1 year ago

“Nice quick delivery, lovely product, easy to assemble”

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Posted 1 year ago

“Brilliant service from start to finish, just what we wanted, recommended”

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Posted 1 year ago

“Excellent products. Communication/shipping tracking a little lacking.”

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Posted 1 year ago

“Nice lay on sink by Franke. It arrived quickly and it was well packaged. Good price too! It’s not fitted yet so I can’t say about its durability, but I’m expecting a reasonable quality from Franke. Well done Impact Furniture for supplying a “lay-on” sink…just what we needed. ☺️”

Helpful Report

Posted 1 year ago

Impact Furniture is rated 4.6 based on 944 reviews