Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 953 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

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Impact Furniture 5 star review on 18th May 2025

Sam Evans

Impact Furniture 5 star review on 19th February 2025

Tracey Wallace

Impact Furniture 5 star review on 3rd February 2025

Lynette McGinn

Impact Furniture 5 star review on 3rd December 2024

Sarah Stoddart

Impact Furniture 5 star review on 21st July 2024

Barry Sallis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a sink, perfect for my needs and delivery was super quick. Would recommend impact furniture!”

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Posted 2 years ago

“I haven't still received the order. Contacted youll regarding it, the responce given was youll are unable to get a reply from the courier.”

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Posted 2 years ago

Good Morning, I am sorry to see the negative feedback left here - to clear a few things up the delivery window given was 5th - 19th September. The goods were dispatched out with the courier on Friday 1st September, due to some courier issues beyond our control they were unable to attempt delivery until Friday 8th September - they emailed and sent an SMS message to alert you about the delivery. We responded to every email and enquiry, chasing up the couriers to try and find out more and organised them updating you directly by calling if they had an update after our office closed at 4pm. Delivery will be attempted again ASAP, Matthew

Posted 2 years ago

“The bed I select is very beautiful and suitable but ones I paid than I realized it will 300 mm wider than my room size and finally cancel order and get refund”

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Posted 2 years ago

“Great service. The bathroom cupboard is actually better quality than it looked in photos. Easy to assemble. Thanks!”

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Posted 2 years ago

“Delivery was quick. Flat pack, good to build but time consuming, hard to distinguish top of cabinet from bottom, 1 mm difference. One drawer had minor dint, company agreed to replace. Love the look of this bathroom cabinet and can’t wait for it to be fitted by my plumber.”

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Posted 2 years ago

“Nice quick delivery, lovely product, easy to assemble”

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Posted 2 years ago

“Brilliant service from start to finish, just what we wanted, recommended”

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Posted 2 years ago

“Excellent products. Communication/shipping tracking a little lacking.”

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Posted 2 years ago

“Nice lay on sink by Franke. It arrived quickly and it was well packaged. Good price too! It’s not fitted yet so I can’t say about its durability, but I’m expecting a reasonable quality from Franke. Well done Impact Furniture for supplying a “lay-on” sink…just what we needed. ☺️”

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Posted 2 years ago

“Matthew was brilliant, he went above and beyond to ensure I knew all the information on my delivery, even when it didn’t quite work out. Customer service second to none!”

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Posted 2 years ago

“extremely helpful and efficient staff, dispatched very quickly as I had hoped”

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Posted 2 years ago

“A great service and nice furniture. Very happy overall. I think the assembly instructions could be a lot better than they were though.”

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Posted 2 years ago

“Quiwk delivery and from ordering on the Sunday to getting the kitchen units on the Wedensday! would order from impact furniture again.”

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Posted 2 years ago

“Bought a bathroom cabinet well made up with it It was well packed Very impressed”

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Posted 2 years ago

“Fast delivery. Well packed for transit. Really impressed with wardrobe looks exactly like picture online.”

Impact Furniture 5 star review on 20th February 2023

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Posted 2 years ago

“Good price and quality for the kitchen units. Good delivery time from placing the order.”

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Posted 2 years ago

“happy with my purchase”

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Posted 2 years ago

“You get what you pay for… I bought the Balder furniture for my lounge. Very cheap chipboard, with a REALLY thin fragile layer to imitate oak effect and white. The pieces are not square, some of the pre-marked holes are out of the correct place. Absolute nightmare to assemble, and my husband is a carpenter. One of the LED lights arrived faulty, a corner of one glass shelf chipped. And another 2 glass shelves seriously scratched. One of the white doors arrived chipped at the bottom. It’s so cheap and fragile that if you knock it with your own nail it will chip off the top layer in a tick…! it’s a shame as it’s a really nice looking set when you see it online. But total disappointment in quality and lack of professional pride in the making of it… shame it won’t let me upload the movie where it shows how the door bracket/hinge is sooo lose in the hole where it’s supposed to fit snug.”

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Posted 2 years ago

Good Morning, I am sorry to hear you items came damaged and you have struggled with the assembly - can I ask why you did not inform us of the damage caused during transit by the couriers? If you had let us know we would have been very happy to organise replacement parts/units and to advise on assembly issues encountered, Matthew

Posted 2 years ago

“Very good product. Communication was excellent and delivered well packaged.”

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Posted 2 years ago

“First time I have purchased an item from this company. Purchased a king size bed frame. Quality was great solid wood fittings were of high quality . Instructions straightforward. Had an issue with one USB port not working. One quick e Mail and I received a new one within a few days. I would certainly use the company again.”

Helpful Report

Posted 2 years ago

Impact Furniture is rated 4.6 based on 953 reviews