Name: i-to-i TEFL
Rating: 4.66

“It is the worst experience I've ever had in my life. Do not waste your money here. I purchased the 180 hr course and every time they failed me just to get money off the "retake fee". I asked for some kind of refund and no justice was served. Would not recommend this course doesn't even deserve a star.”

Helpful Report

Posted 1 year ago

“Mu husband is extremely frustrated with his i-toi course as well! He feels like the tutors marking the assignments are extremely harsh with their feedback. He spent alot of time correcting what they asked him to but it doesn't seem goo enough. He specifically chose this academy because they assured him he'll pass but now we discover they want you to keep paying more money for remarking failed assignments. They are not very clear on what they want you to correct on your assignments. They also take extremely long to get back to you! This has been a horrible experience and wouldn't recommend to anyone.”

Helpful Report

Posted 1 year ago

“I am currently enrolled and I can quite honestly say, it has been nothing but problems dealing with I-TO-I. The customer service is absolutely terrible. It takes weeks to get replies via email. if you phone the only response is "ok I will take it up with the relevant department." you will never receive a callback... It will take the tutor weeks and weeks to mark your assignments, so you can't actually move on with your work for weeks. I've honestly had the most dreadful experience trying to get my TEFL through I-to-I. I wouldn't recommend this platform to anyone. For the price you pay, it is 100% not worth it. Very poorly run company and very unhelpful and unfriendly staff. It will constantly feel like they are running away with your money. A friend of mine who is also doing the course has waited over 3 weeks for them to issue her certificate... Just don't do this. For your own sanity, go through a different company. Useless.”

Helpful Report

Posted 1 year ago

“Customer service is beyond dreadful !! tutors don't mark the courses within the given time frames !! They deliberately delay marking so that you have to pay for a course extension !! would not recommend to anyone”

Helpful Report

Posted 1 year ago

“SCAMMERS!!!! IF I COULD, I WOULD GIVE THEM A ZERO (0). DO NOT SIGN UP WITH i-to-i, I REPEAT, DO NOT SIGN UP WITH THEM. RATHER DO THE COURSE WITH ESL TEACHER RECORD AND IT IS FREE. YOU CAN ALSO APPLY FOR JOBS THERE. RUN ,RUN,RUN AWAY FROM i-to-i, Go through their reviews and see more.”

Helpful Report

Posted 1 year ago

“They say you have three free attempt on your course. That is a lie. They over do their feedback. I as a teacher see is it as unnecessary over doing with their feedback and when you change what they ask and still wrong. Than you pau for the last attempt all of the sudden. This site is not recommended. They only looking for perfection people to pass not those who is trying their best if this was the only option for them to maybe get a job. I WILL NEVER recommend anyone to them. And support call is never available. They may have sale on the course but still steal money so you pay extra to pass no matter how much your course was.”

Helpful Report

Posted 1 year ago

“I HAVE HAD THE WORST EXPERIENCE WITH i-to-i TEFL. I CANCELED WITHIN THE 14 DAYS OF REGISTERING AND THEN A COUNTER OFFER WAS THEN SUGGEESTED, HOWEVER I WAS NOT INFORMED OF THE OFFER AND WHEN I ASKED, I WAS NOT TOLD , I DID NOT ACCEPT THE COUNTER OFFER AS I DIDNT KNOW WHAT IT ENTAILED AND THEN THE NEXT THING I KNEW, MY MONEY WAS STOLEN. STOLEN BECAUSE I DID NOT ACCEPT THE OFFER, I HAD CANCELED1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE BEEN TRYING TO GET HOLD OF THEM BUT NO LUCK FOR MORE THAN 2 WEEKS NOW. IF YOU HAVENT REGISTERED , PLEASE RUN AWAY FROM THIS COMPANY, RATHER DO THE COURSE FOR FREE WIL ESL TEACHERS RECORD. NO WONDER THERE ARE SUCH BAD REVIEWS.”

Helpful Report

Posted 1 year ago

“I've experienced an appalling level of incompetence. Attempts to seek assistance have been futile as I'm thrown between examiners without any meaningful support. The feedback provided is utterly unclear, making it impossible for me to learn or progress. Despite repeated efforts, I continue to fail a single assignment, obstructing my certification. Even leaving a review yielded no result; their response was a dismissive redirect to customer service, which in turn led to a dead end. It's an outdated and dysfunctional system that not only impedes learning but blatantly neglects to acknowledge or rectify its own failures.”

Helpful Report

Posted 1 year ago

“Poor customer service and am absolute lack of care. We are paying a price to recieve tutor support throughout the course. Otherwise the rest of the course content could have been obtained for free online. I feel like I have been scammed by these people. They take over a week to mark an assignment, then when the assignment is rejected twice they take a retake fee which you have to pay by calling them up. which takes up more precious time. Then they failed to see that I had already paid the retake fee and had me waiting an additional week to receive news that "you need to pay the fee". This is utter disgusting behaviour from this company. Mind you the changes needed to be made were so simple and easy to check it's a wonder why it takes a week to mark. I definitely will not recommend the course to anyone!”

Helpful Report

Posted 1 year ago

“Absolutey terrible serive. I enrolled and 2 days later i needed to cancel becuase of finanicial reasons its a month later and no progress if the take money off my account ill be in trouble!! everyone i speak has a very avioding nature and just past me on to another person.”

Helpful Report

Posted 1 year ago

“What is written on the notes is not what they are asking for come marking time. The "its easy and doable that is available in their notes" is really not worth the time of taking a whole year for their 420 hour course. for instance, for the IELTS exam waste of time they say "The candidates will be asked to write a letter. The letter could be to a friend, colleague, or a person in authority, and they may not be writing to someone they know.." Come application time of this theory, it is either irrelevant or they do not understand the activities. What they are quick to do is to ask for more money and say it is plagiarism for the same notes they gave for one to apply. I really feel for those that just signed up for this course with the hopes of improving their financial situation. You really are better off doing other things than making yourselves cash- cows for a company that does not even give notes that they apply on their marking. 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Helpful Report

Posted 1 year ago

“They failed me for no reason and told me to pay a retake fee. The number they said to call didn't even work. It seems to have been a big scam. I am very disappointed.”

Helpful Report

Posted 1 year ago

“The course was okay however, there’s a general lack of transparency in terms of requirements for internship. I do not recommend you pay for anything until the entire processes and requirements have been spelt out in detail. They take your money and communicate you are not eligible for refund even though they failed to communicate basic requirements. The entire internship sign on process has been very frustrating. Also reaching customer service is incredibly difficult.”

Helpful Report

Posted 1 year ago

“The course was okay however, there’s a general lack of transparency in terms of requirements for internship. I do not recommend you pay for anything until the entire processes and requirements have been spelt out in detail. They take your money and communicate you are not eligible for refund even though they failed to communicate basic requirements. The entire internship sign on process has been very frustrating. Also reaching customer service is incredibly difficult.”

Helpful Report

Posted 1 year ago

“Worst after sales service”

Helpful Report

Posted 1 year ago

“The customer service is terrible and not reliable at all. They tell you that they will fix your problems after chatting with them but they will barely attend to that. I am so disappointed in the customer service.”

Helpful Report

Posted 2 years ago

“The support is dismal and I had technical problems often. Trying to reach anyone in charge us impossible. I seriously do not recommend this company.”

Helpful Report

Posted 2 years ago

Hi Cleo, thanks for leaving a review. I'm sorry to hear about your experience. I can see that your query has been addressed and is being looked at. Best wishes, Justina Customer Support Team

Posted 2 years ago

“Disappointed as a potential student, not to see any members of the ethnic communities posted in your literature IE tutors???”

Helpful Report

Posted 2 years ago

“Dear Sir/Madam, I am writing to you to express my dissatisfaction with the TEFL internship program that you have offered me. I-to-I has misled me regarding the terms of the internship, which has resulted in me spending a significant amount of money on a program that was misrepresented. Although I do not have a degree, I was told that I could work as an intern in a province of my choice in Thailand for three months and then extend my internship every three months after that. After paying approximately £1400 for the TEFL course and the internship, I was told that I could not extend the internship and had to leave Thailand. This has affected me personally as I wanted to be placed in Udon Thani to be with my partner long term. I feel that I have been misled, and this is unacceptable. I am happy to pay for the TEFL course; however, I want a partial refund for the internship. I was not told at the point of raising the issue that it was non-refundable. I believe that I have the right to get a partial refund, and it should not be denied to me. Moreover, I am disappointed with the communication from I-to-I. The information provided to me was misleading and false, and the lack of communication throughout the process has resulted in me feeling let down and stressed about my situation. I understand that there are other options available to acquire a TEFL qualification through Groupon for a fraction of the cost. I-to-I's actions have demonstrated a lack of care and attention towards its customers. Therefore, I would like to ask for a full refund for the TEFL course and the internship.”

Helpful Report

Posted 2 years ago

“A complete scam. This whole course is fake don’t even bother. They will just steal your money.”

Helpful Report

Posted 2 years ago

Hi Azmia, thanks for your time the other day over the phone. I'm glad to know we have sorted your query now. Best wishes, Justina Customer Support Team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

i-to-i TEFL Reviews