i-to-i TEFL Reviews

Name: i-to-i TEFL
Rating: 4.66

4.7 Rating 7,483 Reviews

95 %

of reviewers recommend i-to-i TEFL

4.7

Based on 7,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0113 205 4610

Email:

tefl@i-to-i.com

Location:

4th Floor, Wilson House, Lorne Park Road, Bournemouth
BH1 1JN

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i-to-i TEFL 5 star review on 21st February 2023

Nicolette Van Rensburg

i-to-i TEFL 5 star review on 13th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I 've submitted my last test materials to TEFL team im waiting for your feedback. So feel disappointed.”

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Posted 3 years ago

“Nothing went wrong from i-TO-i's side. I am just extremely thankful and appreciative for how you dealt with my request for an extension after I had Covid and prior to that worked under extremely difficult circumstances. Your empathy and understanding means the world to me. And I would also like to congratulate you on the quality of the i-TO-i study material. Being a facilitator of training, although in a different field. I have an understanding of wat it takes to provide material of such high standard. Your customer support department has also, on the few occasions that I needed them, responded quickly and in a helpful way. Thanks for everything.”

Helpful Report

Posted 3 years ago

Hi Frances, Thanks for your lovely feedback and we are so happy that we can help you to get your course done!! :) As you seem very happy with the service can I ask if you meant to leave a 1 star review? Please let me know if you need anything, we are happy to help! Amy Customer Support

Posted 3 years ago

“Dear Sir/Madam, I recently ordered the Essential TEFL book. It arrived in paperback. I bought it because it was hardback. Hard back lasts a lot longer than paperback. I would therefore like you to send me the hardback Essential TEFL as this is what was advertised. On receipt of the hardback version, I shall return you the paperback that was not ordered. yours sincerely, Chris Brooking”

Helpful Report

Posted 4 years ago

Hi Chris, Thank you for getting in touch. I'm sorry to hear there has been some confusion with your Essential TEFL book. We have two versions of the book - a digital copy and a hard copy, meaning it is a physical copy rather than online. Once again, I apologise about the confusion. If you would like to discuss this further, please contact us at customersupport@i-to-i.com and we will be happy to help. Best wishes, Jess Customer Support Team

Posted 3 years ago

“i to i is a scam organization. I bought a course, and never got any training material, nor login. They replied to an inquiry and said "I resent it." But, I never got anything. Do your due diligence before you buy anything! There are lots of complaints online. Avoid this company!”

Helpful Report

Posted 4 years ago

Hi Allan, Thank you for taking the time to get in touch. I'm sorry that you didn't receive your original order email again after it had been sent. I appreciate that this will have been frustrating for you. I can see you have also sent an email response in to us so i will look into this and get back to you. Best wishes, Victoria Customer Support Team

Posted 4 years ago

“Everything is organized, super helpful guiding me every step of the way Thank you so much Team TEFL.”

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Posted 4 years ago

Hi Magdalene, Thanks for your lovely review! We are glad you enjoyed the course. Did you mean to leave 1 star? This indicates that you weren't happy with your experience? Best Wishes Amy Customer Support

Posted 4 years ago

“It is very upsetting when you’ve spent money on a 320H diploma course and at the end you find out that most jobs want you to have a degree and experience!. I have no intention of going overseas just to teach online and it’s been extremely difficult finding a job because I do not hold a degree. If I knew how difficult finding a job would be I would have never done the course.”

Helpful Report

Posted 4 years ago

Hi Z Haniff, I'm sorry to hear that you've been struggling in finding a job, there are lots of online positions that do require you to have a Bachelors Degree, however there are options out there to teach online without a degree. Please get in touch with our job seeker support team by emailing info@lovetefljobs.com they will be able to give you some help in your search. Best Wishes Amy Customer Support Team

Posted 4 years ago

“I just received an email that says my e-certificate is available for download. But when I opened the link it says that there's no matching record. I paid for an express marking so I could get the certificate. I badly needed the certificate now but it will probably take a while to get it or probably I will never receive it. This is giving me a lot of inconvenience. I already contacted the customer service but no reply at all. I felt Iike I was scammed. I paid for this course and all you have given me is this poor service.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review and I'm sorry to hear you are having difficulties downloading your e-certificate. Please call us and we will be able to resolve the issue for you straight away, we have some of incorrect information in our system. Best wishes Jill Customer Support Team

Posted 4 years ago

“What good is a course if I can't go back and review the materials? It makes me feel like this is nothing but a money making scam. It demonstrates you are not interested in developing quality teachers, you are only interested in making as much money as you can in a short period of time. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi Justin, Thanks for your feedback and I'm sorry you have felt restricted by the time frame given to complete the course. We find that the 70 days is enough time to complete the 120 Hour course and make suitable notes. I can see your course expired back in 2019, and I have just added an extra year onto your course to help you go over your notes. Please let us know if you need anything further by emailing us on customersupport@i-to-i.com, we are more than happy to help. I wish you the best of luck with your TEFL career! Best Wishes Amy Customer Support Team

Posted 4 years ago

“Total joke of a course, pump and dump diploma mill.”

Helpful Report

Posted 4 years ago

Hi Robert, Thank you for your feedback, I'm sorry to hear you feel that way. I can see our academic team did reach out to offer support with your course - if you would still like assistance, or to discuss this further, please contact us at customersupport@i-to-i.com Best wishes, Jess Customer Support Team

Posted 4 years ago

“I just spent £30 on the certificate and it's not even laminated. Joke!”

Helpful Report

Posted 4 years ago

Sorry to hear you're disappointed with your certificate. They are professionally printed (with hologram for security) and delivered by courier, which is what adds to the expense. Unfortunately, lamination is not recommended as they often need to be notarised. If there are any other problems with your certificate then please email me on jo.bearcroft@i-to-i.com and I'll happily look into this for you.

Posted 4 years ago

“Really disappointed I thought I am buying resources this is like another course I feel really upset I bought this!”

Helpful Report

Posted 4 years ago

Hi, We're sorry to hear this, our teaching packs are a combination of e-books and recourses for you to download and keep. They don't contain any course work, please contact the customer support team to clarify your recent purchase. Best wishes Jill

Posted 4 years ago

“I learned a lot through the course and got great assistance with assignments. It's finding jobs where the trouble starts. There's no work for new teachers. You spend money to have a great future but and build a new career but how is all that possible when you get no job opportunities.”

Helpful Report

Posted 4 years ago

I'm really sorry to hear you're struggling to find work, we do have jobs support through our sister company LoveTEFL jobs and are here to help you if you need it. Please do send through your details and the type of work you're looking for to info@lovetefljobs.com. We'll do our very best to help you. Jo Customer Support Team

Posted 4 years ago

“Great course but completely pointless without real world experience. Don’t think you can do a course and immediately get a job online. Also looking sounding and behaving like a weird energizer/Pokémon hybrid will probably stand you in good stead. Caveat emptor.”

Helpful Report

Posted 4 years ago

Hi Anthony. it's great to hear you enjoyed our course. I'm sorry to hear you've not had a great experience getting an online job so far. We have lots of help and advice in our blogs section (https://www.i-to-i.com/tefl-blog/) and we're here to offer support too. It may take a bit of time but there are definitely options out there for you.

Posted 4 years ago

“Personally it was a waste of my money, I never got feedback on the last assignment I submitted. When I put through a query, they respond after days. Eventually they told me my course had expired and I have to pay more money for the extension which is ridiculous!”

Helpful Report

Posted 4 years ago

Hi there, I'm really sorry to hear that you didn't get feedback on the assignment you submitted, you should expect feedback from us on all submissions. Please contact us on customersupport@i-to-i.com and we'll investigate what has happened here. You get at least 6 months to complete our Level 5 courses which should be ample time but if you did not hear back from us (for whatever reason) we will reinstate that time free of charge.

Posted 4 years ago

“If you have any problem, nobody answers you!”

Helpful Report

Posted 4 years ago

Hi Victoria, I'm really sorry to hear you have had trouble reaching us. We are here to respond to your queries and do our very best to get back to all customers as soon as we can, certainly within 2 working days. If that has not been the case for you then please email me on jo.bearcroft@i-to-i.com and I will look into what has happened here.

Posted 4 years ago

“So disappointed, payed for my courses and received NO feedback. They took my money and never got back to me!!!!!”

Helpful Report

Posted 4 years ago

Hi there, I'm sorry to hear you have not received any feedback from us. This is very unusual and is normally down to incorrect information at the time of booking. Would you be able to provide further details about your issue so that we can look into this and help to resolve it? You can contact us by emailing customersupport@i-to-i.com or call us on +44 113 205 4602 Best wishes, Jess Customer Support Team

Posted 4 years ago

“I bought this book to review the course I did years ago. However, I could not find it anywhere. The email link only told me that the course became available to read, but there was nothing else. Either I missed something, or the links and site were faulty.”

Helpful Report

Posted 4 years ago

Hi Keegan, Thank you for your review and I am sorry to hear the Read only link you were sent didn't work. I have added a years access to your 120 hour course for you. Please let me know if you need any further assistance. Best wishes Jill Customer Support Team

Posted 4 years ago

“Sorry didn't mean to press the button. I am however wanting advise. Signed up for Level 5 but should have signed up for level 3 which is more in line with what I want to do. I am now on level 4.”

Helpful Report

Posted 5 years ago

Hi there, Please contact us so we can discuss your query further. You can reach by phone or email. Hope to speak to you soon and help you with your course Best wishes Jill Customer Support Team

Posted 5 years ago

“Very good content and a goo team of tutors. Thank you.”

Helpful Report

Posted 5 years ago

“Terrible. The course content was extremely poor, most of it obvious, the quizzes and tests were even worse, again, most questions could be guessed easily and were frankly stupid, something along the lines of ‘if a student gets a question wrong should you A. Shout at them so they don’t make any more mistakes or B. Explain the answer. But worse than the course is how extortionate i-to-i are. I have been forced by them to pay various ‘extra’ fees throughout the course. The worst of which was for assignment extensions. I found that when marking assignments they had a tendency to only give you part of the corrections needed, then when you have corrected it and sent it back they would take 7 days to mark it, then give you the next thing that needs to be corrected and so on until you ran out of time and have to pay an extra £40 or so for a 15 day extension. Why not just give all the feedback at once? Other things they charged me for was an email from them confirming that i was doing the course, why you would charge £20 for an email stating I was doing it I cannot imagine... But they did all the same, disgraceful behaviour. I strongly advise anyone to avoid i-to-i.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to give us a review. I’m disappointed to read your comments as we aim to provide a course that is informative, helpful and enjoyable. I’m sorry you didn’t find this to be the case. Some of the tests may seem obvious but these are designed to confirm you have understood the content and to build confidence. The feedback when you submitted your assignment should be full and detailed according to the work you submitted. If you do not feel this was the case then please contact us on customersupport@i-to-i.com – we can look into this for you. When you start your course, you’re given a set amount of study time to complete it and we do charge for extensions after that. The amount of time given is well over the average time needed to avoid extensions in most cases. We do not delay giving feedback and will always try to mark submissions as quickly as we can, normally within 3 days. However, if you are towards the end of your study time and need to make alterations then an extension might be needed. We also receive a high volume of requests for official completion letters that are needed by some employers and charge a small admin fee (£9) for these to be administered. Once again, I’m really sorry to hear you are unhappy with our service and would encourage you to contact us directly on customersupport@i-to-i.com if you feel that you’ve had to buy extensions unnecessarily. We’d be more than happy to look into that further for you. Best wishes, Jo Customer Support Team

Posted 5 years ago

i-to-i TEFL is rated 4.7 based on 7,483 reviews