i-to-i TEFL Reviews

Name: i-to-i TEFL
Rating: 4.66

4.7 Rating 7,484 Reviews

95 %

of reviewers recommend i-to-i TEFL

4.7

Based on 7,484 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0113 205 4610

Email:

tefl@i-to-i.com

Location:

4th Floor, Wilson House, Lorne Park Road, Bournemouth
BH1 1JN

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i-to-i TEFL 5 star review on 21st February 2023

Nicolette Van Rensburg

i-to-i TEFL 5 star review on 13th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless customer service when calling. I’ve called 11 times and each time no customer representative can help me or responds to me when I tried canceling my course. Either the connection on their side is bad and for a call centre I honestly don’t know how that’s possible.”

Helpful Report

Posted 7 months ago

“Shockingly and blatentantly unscrupulous bunch of unethical misfits!!!! My 2nd attempt at the assignment was near perfect but miracously got deleted by their system!!! And that's after me having to pay a remark fee!!!”

Helpful Report

Posted 8 months ago

“Don't use this company. Just don't. Need proof? Just read the other reviews - they're clearly faking their 4.7 rating because most of the reviews are bad. Customer service is terrible, the website is poorly designed, no one can actually help you with anything, and they find any excuse to get more money out of you. Your assignment need to be *perfect*, and they look for any fault to make you resubmit (Which, surprise, takes money). They do not grade fairly - in the normal world - 90% is more than a pass, but not to these scammers. Don't waste your time and don't waste your money.”

Helpful Report

Posted 8 months ago

“I was constantly let down. Fist my purchase of the course was 'lost' so I couldn't work on the course for 5 months. This ended with me having to buy an extension to have time to complete it. Then I tried to hand in my assessment, it got lost, my course expired and I had to buy another extension. Then I was so tired of waiting I tried to purchase a fast track marking for the assessment, even though I was charged it didn't work. Through all of these system errors, customer service was no help, they were rude and only suggested paying more money. Honestly shocking experience.”

Helpful Report

Posted 8 months ago

“If I could give this company a 0 star I would. Very disappointed, read all the reviews and they are all the same reason as my review. They are only after people's money and they do not car if you get certificate or not. All I can say is, try find another company. Don't waste your time and money on this course.”

Helpful Report

Posted 8 months ago

“I've never experienced a company that is so disorganized, unprofessional and will just willingly take your money without providing you with anything in return. Not only did they refuse to refund me my deposit but , they are demanding I pay an outstanding 20k fee, which was not communicated at all. Absolutely disgusting.”

Helpful Report

Posted 9 months ago

“Good day I have the same issues I paid in advance for my October fees and then put my account on hold. So now they are trying to deduct money from my account 3 - 4 times a day. I have emailed them many times, and nothing gets resolved no follow ups nothing. I have already paid my October 2024 fees, and I cannot continue the course. How do you treat an paying person in such a manner and the reason I cose this company was because they got good reviews well from my side I cannot say I have had any good experiences.”

Helpful Report

Posted 9 months ago

“THEY DON'T EVEN DESERVE A SINGLE STAR. I PAID FOR THE COURSE AND IT STARTED WELL, BUT I DIDN'T GET TO FINISH IT SINCE I GOT BUSY. AFTER I PAID FOR AN EXTENSION OF THE COURSE, I COULDN'T HAVE AN ACCESS TO MY ACCOUNT ANYMORE. I TRIED REACHING OUT CALLING, EMAILING, CHATTING THEM- BUT DIDN'T GET ANY SOLUTION AT ALL. PLEASE DON'T EVEN THINK OF PURCHASING FROM THIS COMPANY!”

Helpful Report

Posted 9 months ago

“They will not respond to calls, emails, chat, all multiple calls and emails.”

Helpful Report

Posted 10 months ago

“They do not respond when you ask for help and take a month to mark an assignment when it states only 7 working days. I have completed my course more than 60 days ago and have not yet received my certificate. This is just a money making scheme. Do not watse your time or money”

Helpful Report

Posted 10 months ago

“In the beginning of the course the customer service was great, I received swift responses and then a month later the customer service dropped. I waited a month for feedback on my assignment and the feedback from the tutor was vague. emails were responded two months later”

Helpful Report

Posted 11 months ago

“ABSOLUTE DISGRACE! Charged me for extension course which I didn't get access to. Customer service is a joke! Wasted hours of my time, and refused to let me speak to a manager and to refund me of a service that was never provided”

Helpful Report

Posted 1 year ago

“It's a scam once you finish your course you'll never get your certificate and they stop responding to your online chats or emails! They only take your money and block you so you can't have access to your account.”

Helpful Report

Posted 1 year ago

“Scam Alert. I was chatting with customer service and when asked about receiving my certificate they immediately closed the chat.”

Helpful Report

Posted 1 year ago

“I am writing to express my extreme dissatisfaction with the service I have received from I to I TEFL regarding the Advance Level 5 420 hour TEFL course, which I completed on 03 May 2024. I was promised that my certificate would be issued within 30 days of completion. Despite multiple attempts to follow up on this, I have not received any response or my certificate. Furthermore, I paid extra for a hard copy of the certificate, which was not delivered. My experience with the course itself was also unsatisfactory. I was assigned Petra Schneidrova as my tutor, but the assistance provided was extremely poor. My enquiries regarding the certificate have been met with complete silence. This lack of communication and failure to deliver on promises is highly unprofessional and leaves me feeling cheated. The course was quite costly, and I expect a certain level of service for the price paid. I urge you to address this issue immediately and provide me with both my digital and hard copy certificates, as promised. If this matter is not resolved promptly, I will be forced to escalate my complaint further and explore other avenues for recourse. I strongly advise against anyone considering taking a course with I to I TEFL due to my negative experience. Were a negative star rating possible, do I TEFL would most assuredly receive it from me?”

Helpful Report

Posted 1 year ago

“There is no certificate at the end. No way to get a refund. The whole process is a scam don’t waste money and 180 hrs for nothing. It’s robbery.”

Helpful Report

Posted 1 year ago

“Terrible after sale service (in fact there is none) After submitting assignments it takes weeks to mark - thus forcing the learner to pay for an extension and then they refer it onto to force one to pay again to have it marked. Everything is done with the aim to pay for an upgrade and they made it as difficult as possible to actually qualify.”

Helpful Report

Posted 1 year ago

“TL;Dr: Do not purchase any courses from i-to-i until reviews gets better. Do not only look for reviews here, but on other channels as well. This is not the only review channel. Lets go over this review page of i-to-i based on someone like me that's currently in marketing: Shipping & Delivery - Delivery Methods > I only started the course and did not go through with it. - Average Delivery Time > I received the course immediately after sign up. - On-Time Delivery > Based on the reviews I saw so far, it should be closer to 0% - Accurate And Undamaged Orders > Based on this review page people do not receive their certificate in a timely manner as well as some people talk about buying extensions and just keeps on having to redo their assignments. Customer Service - Communication Channels > They are only happy to do a live chat with you when they can sign you up with a course. Same goes for Telephone. E-mail on the other hand, I found a lady that helped me called Hanna Pigeon. She can only do so much though. - Queries Resolved In > This is a lie. I sent in a request for a refund on 31 May and still to this day there is no news about if this request has been approved and that my refund is on its way. - Customer Service > From a marketer perspective... Even though I can not prove it, I know that 4.8 out of 5 rating on this review system are purchased reviews. The negative reviews outweigh all the positive ones. Just a rough guess it should be more like 2 out of 5 Final Thoughts All the free gifts and learning materials to complete the course you do get, but they user interface is terrible. Using 3 different browsers, the online learning system they use bug out and sometimes your score at the end does not work or the pop out window dissapears. I got very annoyed and this is where I went an saw the reviews which I should have read from the start and not went with this course. i-to-i feels too much like a scam. They do assure you that its not when you tell them straight. On the other hand i-to-i is just a middle-man. The culprit is Learn Direct. Their reviews look terrible as well. Look at other review channels before making the purchase. This is not the only one out there. Just google a bit and make a thoughtful decision. I hope this review helps.”

Helpful Report

Posted 1 year ago

“customer support is non-existent. They just want money”

Helpful Report

Posted 1 year ago

“Can't get answers from these people! I tried to get a refund, nothing... tried contacting them.... nothing... Pathetic!!”

Helpful Report

Posted 1 year ago

i-to-i TEFL is rated 4.7 based on 7,484 reviews