i-to-i TEFL Reviews

Name: i-to-i TEFL
Rating: 4.66

4.7 Rating 7,483 Reviews

95 %

of reviewers recommend i-to-i TEFL

4.7

Based on 7,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0113 205 4610

Email:

tefl@i-to-i.com

Location:

4th Floor, Wilson House, Lorne Park Road, Bournemouth
BH1 1JN

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i-to-i TEFL 5 star review on 21st February 2023

Nicolette Van Rensburg

i-to-i TEFL 5 star review on 13th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just wanted to let you know that you may not necessarily appreciate this response. Nevertheless, Yes, of course, what we send the first time is Never up to standard. I'm absolutely convinced that i-to-i uses the information that we, as students, send to their advantage - using our ideas for your own teaching efforts and to profiteer off of our efforts, regardless of how much we put in – capitalistic greed. I am firmly against much of what i-to-i suggests; however, they seem to enforce dictatorially on their students - "Do or else"...right. I have done five TEFL programs already, and this i-to-i program is by far the worst. I absolutely detest this program and "will" firmly say that I cannot participate in any other courses i-to-i offer and shall convey that message to anyone else I meet, potentially interested in the program. I am so frustrated with this program that I have nothing nice to say. Thanks for nothing. I have exhausted my efforts in trying to convey pleasant messages to the arrogancy of those overseeing students and the leadership in the i-to-I company to no avail; thus, I shall give it back in the manner I perceive the communication that is given in return to us as students. A terrible course to learn how to teach EFL learners. Get rid of the blatant arrogance of personnel instructing the program. Also, please, can students get actual "teachers instead of secondary tutors?" We also expect responses to projects to be in respectable English - no basic spelling or grammatical errors - as is the case with responses I have received, including my last feedback response. And, it is not just because of the British vs. American English spelling differentiation - it is entirely incorrect spelling.”

Helpful Report

Posted 2 years ago

Hi Brent, Thank you for taking the time to leave a review. I'm sorry to hear you are unhappy with the marking process for the TEFL course that you are enrolled on. We have strict criteria that we must follow when marking the assignments due to the regulation of the course. The academic team are here to help you with your assignments and can go through feedback if you need to resubmit. Please reach out to us at customersupport@i-to-i.com and we can help you. Best wishes, Victoria Customer Support Team

Posted 2 years ago

“I have had a similar experience to some of the other reviewers. The consultant pressured me into signing up - promising me that there is a 14 day cool off period. It is now only 17 hours since I enrolled, and I am already having trouble logging in. Haven't even seen ANY of the course material because I cannot access it. I really hope that I wasnt just lied to about the cancellation / cool off period, becuase that will put this company right there with other online scammers!”

Helpful Report

Posted 2 years ago

“This people are just after our money. They'll treat u nicely at the beginning so u can place ur course order. I joined I to I last year November but it was a quick decision cause I didn't want to loose the black Friday sale. I didn't Start downloading anything till mid January n before then I wanted to cancel but I wad told I can't. Now I really wanna cancel as I have no time and money as I'm not working but they won't let me cancel . 7.6 on the TCS and CS say I can cancel but for some reason they said I can't cancel. I trully regret .they say I still have to pay n I only did one unit..I have the right to cancel. Whats worse is that they won't explain all that in the beginning.”

Helpful Report

Posted 2 years ago

Hi there, I'm very sorry to hear you are unhappy with us because of our cancellation policy. When you bought your course you agreed to spread the full value of your course over a longer period of time than paying for it straight away. If you are struggling to make that payment then please get in touch with us at customersupport@i-to-i.com, we always aim to work with you on a solution that works for each individual.

Posted 2 years ago

“Payed for my course had an agreement that i would get to do my course when i can, but now im being told so many things that the site is shutting down ..so they said they will unlock the course for me but i only have 60 days to complete it. But still i cant login mxm what a waste of my money.”

Helpful Report

Posted 2 years ago

Hi Sandiselwe, Thank you for taking the time to leave a review. I can see you have spoken with my colleague and you're able to log in to your course now. Please get back in touch if you need any further assistance Best wishes, Justina Customer Support Team

Posted 2 years ago

“Bad customer service...”

Helpful Report

Posted 2 years ago

Hi Lerato, Thank you for taking the time to leave a review. I'm sorry to hear you are unhappy with the service you have received. Please get in touch with me at customersupport@i-to-i.com and I will be happy to help and resolve any issues you have. Best wishes, Victoria Customer Support Team

Posted 2 years ago

“A very good course offering challenges to me in relation to my skills. Despite a post graduate certificate in education I learnt so much. I enjoyed the learning process and feedback on my assignments was well thought out and of great assistance in improving my skills.”

Helpful Report

Posted 2 years ago

“This course is not worth your money. It took weeks for them to even email me the course, all the while customer service never called or emailed me back. The course itself is on a cheap looking website, is hard to navigate and is poorly written, leading to an incredibly boring and worthless 120 hours. The quizzes they have built in to break up the monotonous pages of text would be nice- except they quiz you on concepts that weren't mentioned in the course. No time or thought was put into this course, and if you can afford to buy any other TEFL course I encourage you to do so; other courses can't possibly be worse than this one. I have yet to finish, so maybe its all worth it for that piece of paper that says I know what I'm doing, but I doubt it, because I have learned nothing in this entire course.”

Helpful Report

Posted 2 years ago

Hello Teagan, I hope you are well I am extremely sorry you feel like this, I can see we did email you on the 19th of July about your course, did you receive this email? In terms of the website, we always appreciate feedback so thank you for this. From feedback like this, we can grow and make the website better for everyone. If you would like to talk about this further, please give us a call, please be aware you are open until 6 pm UK time every weekday : South Africa - dial 021 300 2852 USA - dial 877 526 3959 Australia - dial 1300 88 42 70 Canada - dial 866 404 5781 Ireland - dial 015 269 506 Other - dial +44 113 205 4602 Or contact through email at customersupport@i-to-i.com. I will be happy to have a chat with you and see if I can help in any way. Leah Burke Customer & Operations Team

Posted 2 years ago

“No response from customer service after attempting to get in touch with them 4 times. This is really poor service from you.”

Helpful Report

Posted 2 years ago

Hi Tracy-Lee, Thanks for your review. One of our advisors tried to give you a call about your query. But I will try to get in touch with you again to see if I can help! Best wishes, Justina Customer Support Team

Posted 2 years ago

“Dear TEFL I have now send many emails and my issue is not resolved after more than 6 days Thank you Demi Bond”

Helpful Report

Posted 3 years ago

Hi Demi, thank you for taking the time to leave a review. I have responded to your email which was sent on Friday and tried to call you. Please get back in touch and I'll be happy to help and resolve your issue. Best wishes, Victoria Customer Support Team

Posted 3 years ago

“The answer that was sent to me is totally irrevelant. Can you please read the e- mails I am sending properly. I am really studying hard and I do have a lot of questions about the information you are providing. I am already an English teacher , I am trying to learn from you more and improve my teaching abilities so please do not ignore my effort.”

Helpful Report

Posted 3 years ago

Hi Ayca, Thank you for taking the time to leave a review. I have been communicating with you over email so I'm sorry if you feel I haven't answered your questions. We can try and have another call to see if that would work this time so I can answer your questions. I can talk you through the study guide and help you to plan your study time using that. Best wishes, Victoria Customer Support Team

Posted 3 years ago

“This class is a complete joke! It does nothing to prepare you to actually teach an English class. They are only concerned with the tedious grading of the "lesson plans". Yet most schools require you to use their lesson plans and will not rely on new teachers to create lesson plans from scratch! They are very slow to respond to assignments to eat up your time so you have to buy more extensions. Don't waste your money!! I asked for a refund but I didn't start the course until after the refund window had closed. Even though they verified the course was not started they would not honor the refund. Don't waste your money!!”

Helpful Report

Posted 3 years ago

Hi Meg, Thank you for taking the time to leave a review about your course and experience with us. I'm sorry to hear you are unhappy with the assessment process. I have just tried to call you and left a voicemail as I would like to see how we can help you. Best wishes, Victoria Customer Support Team

Posted 3 years ago

“I enrolled with i-to-i and I have had nothing but a bad experience with them, I paid for the advanced Diploma course, I got my certificate for the 180 hour course and that was it. I Passed the other assignments that came after the 180 hour courses except the IELTS exam preparation one. My assignment has been returned to me countless times since mid April up to now, and everytime it seems like there is something new that I have to fix, my course expired mid May with no positive feedback, they always tell me to change this and that, kept changing until I couldn't change anything anymore and I now believe that the second part of the course doesn't exist, that it's a scam. Thinking of involving lawyers so I could atleast get half of my money back and just keep the 180 hour certificate I was able to obtain from them.”

Helpful Report

Posted 3 years ago

Hi Kopano, I'm very sorry to hear you feel this way about our course. I have tried to call you to discuss this, but not sure if we have the right number. I will pass your email to our academic team to get in touch with you! Justina Customer support

Posted 3 years ago

“My experience with them started ok and ending badly,they keep passing my final work to everyone and i keep having to redo same thing. its really annoyng feels like they just dont want me to finish and get my qualification, i regret the day i signed up”

Helpful Report

Posted 3 years ago

Hi Zinhle, Thank you for taking the time to leave a review! Please accept my sincere apologies you have been left feeling this way. I have spoken with you over the phone now, so hopefully, we will be able to resolve the issue in no time! Kind regards Justina

Posted 3 years ago

“I failed my first assignment and trying to review the feed back. I get emails saying there's an attachment but there is nothing except my assignment returned”

Helpful Report

Posted 3 years ago

“I have been working my tail off, off-hours to read materials and take assessments during work hours. I finished Unit 5 of the 180 hour course only to be stopped after Unit 5?? Why can't I access Unit 6 and beyond?”

Helpful Report

Posted 3 years ago

Hi Howie, I'm sorry to hear you were not able to move on with your course. I can see you have now been in touch with the academic team about you needing to submit assignment 1. If you need any assistance, please get back in touch with us and we will be happy to help. Best wishes, Victoria Customer Support Team

Posted 3 years ago

“Thank you Sahm for your prompt reply! I sincerely appreciate your assistance.”

Helpful Report

Posted 3 years ago

“No I haven't had a bad experience at all - don't know where that came from? So far am extremely happy with communications from i -to-i, just am anxious to now put my theory into practice and get on with some on-line teaching and am awaiting feed back and looking forward to it - many thanks”

Helpful Report

Posted 3 years ago

“Tje course was recommended by one of my friends. I bought the pack that was on sale. But I felt pregnant straight after. So ,the first 4 months were as a nightmare, just laying down on my bed. So, I wrote an email requesting a prolongation for my course they totally ignored my situation, by sending an email suggesting that I can buy extra. I just waisted my money. As it was a normal establishment school, they would accept my request.”

Helpful Report

Posted 3 years ago

“I have asked to be unsubscribed a couple of time. I have emailed a couple of times with the same request. I am being ignored.”

Helpful Report

Posted 3 years ago

Hi Michelle, I'm sorry to hear you have not received a response to being unsubscribed from our emails. Please send an email to customersupport@i-to-i.com with your request along with the email address you wish to unsubscribe. Best wishes, Victoria Customer Support Team

Posted 3 years ago

“It's an interesting and educated site we believe in it. But i ve a big problem distract my mind that is submitting my assignments but i dont have got uet your feedback.could i get any reply.”

Helpful Report

Posted 3 years ago

Hi Elmestoui, Thanks for your feedback, there are many of ways to get in touch with us if you need some assistance. The fastest way to get a response is if you call us on +44113 205 4602, if you can't call we have a live chat service on the website and you can email customersupport@i-to-i. I can see that you've been in touch with the academic team regarding your assignment this last week about your assignment attempt, if you need their help you can call us on the number above or email academichelp@i-to-i.com, they have a 2 working day response time on emails. We are here to help if you need assistance! Best Wishes Amy Customer Support

Posted 3 years ago

i-to-i TEFL is rated 4.7 based on 7,483 reviews