Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ever to order on line didn’t get a reminder email to say product in the store called into store by chance then leaving the store the warehouse had left the security tag so had return to cashier opened the product and I had ordered small and the product was large and small boxer shorts mixed so they asked if I could return to the store 5 days later so I insisted they deliver to my home address”

Helpful Report

Posted 6 years ago

“I still have not received my purchase, for my repeated calls to the support service, that the parcel number indicated in the letter is not tracked, no one answered me !!!! maybe this review will help me find out why it happened”

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Posted 6 years ago

“I haven’t receive the order. It’s apparently in another country and was advised you can’t do anything about at this time. At this point I have no idea when I will receive it. This was ordered in November 26 and i will not have it for Christmas at this rate. So at this point I would u zero stars.”

Helpful Report

Posted 6 years ago

Hi Cynthia i am very sorry for the delay with your order , this was is the USA at one point but has been misdirected i am very sorry for the error, the receiving country are obliged to return this to the USA for you. Unfortunately we are unable to verify how long this will take but are monitoring the tracking daily for you, i am very sorry again Hurleys

Posted 6 years ago

“I’ve revently purchased online on Black Friday for a pair of diesel men’s jeans when they arrived the size was a 32 inch leg on looking at them closer and measuring the leg they was a 29 inch leg. I took them back to the Wigan store and basically was told by a assistant that if I wanted the same pair I would have to pay and extra 33 pound which to be totally honest I was appalled at after also spending quite a large amount of money over the past couple of months. It has definitely made me realise that I won’t be shopping in Hurleys again.”

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Posted 6 years ago

“Very bad.”

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Posted 6 years ago

“My recent purchase was some Ugg boots that I purchased when there was a 20% offer on. Sadly the boots didn’t fit me so I returned to exchange them and they didn’t have the smaller size in the same style. I then found an alternate pair to exchange the original pair with but was told I had to pay full price for these as Hurleys would not honour the 20% discount. I left the store without purchasing any new boots and got a refund for the original boots. I always shop online with Hurleys as this is the only way you can get a refund due to the distance selling regulations. Otherwise buying in store you end up lumbered with store credit which isn’t ideal. Poor customer service overall - they lost a £135 sale because they wouldn’t honour a 20% discount. Hurleys were probably right and didn’t have to honour the discount but it would have been good customer service to display. Have shopped with them a long time but now sadly all I will do is shop on line and not support the retail outlet.”

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Posted 6 years ago

“Never received the shoes. No reply from email had to contact the bank”

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Posted 6 years ago

Hi Jonique Thank you for your review, please follow the tracking number we e-mailed to you , it states that you were out at the time of delivery and the parcel is being held at your local delivery office, if you do not collect this then it will be returned and we will issue a full refund. we are sorry for any confusion. we hope this helps Hurleys

Posted 6 years ago

“Awful experience from start to finish. Won’t be returning”

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Posted 7 years ago

Hi Karlie Thank you for your review apologies is there an issue with the trainers we have sent to you?, please contact us directly if you have any problems. thank you Hurley Web Team

Posted 7 years ago

“No return labeling. To ship the single pair of shorts back would have cost me $148 USD. I've got an idea, provide a return label and actually support your customers. I will NEVER buy from you again b/c if I do and I don't like the product or it doesn't fit, I'm stuck with the product anyway. Now I'm out $70 for a pair of shorts that don't fit. I would consider this in the lousy customer service category.”

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Posted 7 years ago

Hi Adam Thank you for your review, we are very sorry your item is unsuitable our return policy is available to view on our site before making a purchase, we believe that there are cheaper shipping options available via usps.com and if posted within 14 days of receipt the shipping time taken will not affect the offer of a refund. apologies Hurley Web Team.

Posted 7 years ago

“Very poor quality for price”

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Posted 7 years ago

Thank you for your review, We are very sorry you were not happy with the Armani Jeans you purchased, we can confirm a refund has been applied and we would appreciate any more feedback you can provide then we can pass this to the manufacturer. apologies Hurley web team

Posted 7 years ago

“Ordered a top in XL and when it come it was large so had. To wait for them to reorder it got it in the end thankyou.”

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Posted 7 years ago

“I pay 108$ for an messenger bag and never receive it. I verifie 2 time my billing address and shipping info.”

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Posted 7 years ago

Thank you for your review, we have contacted you directly with information regarding the shipping of your order , apologies again Hurley Web Team

Posted 7 years ago

“We did not receive our order!”

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Posted 7 years ago

thank you for your review, i can confirm you order is showing delivered to the address on your order , please follow your tracking number for detailed information , please contact us directly if you have any further issues thank you Hurley web team

Posted 7 years ago

“Ordered a moschino top with jewels on had the top 2 weeks worn once jewels fallen off returned to the shop, however ordered online they have taken the top to send off, no refund, no credit note just a proof of return! Not happy”

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Posted 7 years ago

Hi Lynsey, Thank you for your comments , I am very sorry any purchases made online cannot be refunded in store , they do not have access to your order or original payment to be able to process this for you, i will chase your return with our warehouse and be in touch as soon as possible thank you and apologies again. Hurley Web Team

Posted 7 years ago

Apologies for any delay, all online orders need to come back to us to be processed for refund, this cannot be refunded in store, your returned order has been received and refunded in full. apologies again Hurley web team

Posted 7 years ago

“Ordered and paid for an item. Was then emailed saying it was out of stock”

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Posted 7 years ago

“Badly let down buy Hurleys Bought and paid for boots for my daughters birthday only to be told the day before/ 5 days later that the boots were not in stock. Wouldn't recommend and very much doubt that we'll ever use again.”

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Posted 7 years ago

“Order was cancelled and refunded a few days later. I presume you didn’t have the stock”

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Posted 7 years ago

“Over a week and no delivery called and then told would b another 3-5 days then suddenly it arrived the next day on next day delivery but the money was taken out as soon as I ordered”

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Posted 7 years ago

“Customer service at Hurley is absolutely horrible. I ordered two sets of Ugg cleaning products and one of them had a double of cleaner bottle and missing a protector bottle. I gave one set away for Christmas present and kept the other one. Once I wanted to use it I realised the fault. I contacted the customer service and now it has been two months and the issue hasn’t been resolved. They’ve asked me to take a photo of all the bottles from two sets because they don’t believe me as to the incompetence on their part and think I am trying to get an extra protector.. absolutely pathetic. I will never order again from their website. The lowest quality of customer care I have ever been faced with.”

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Posted 7 years ago

“Delivery was late so it missed my wifes birthday. Not best pleased won't use again.”

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Posted 7 years ago

Hurleys is rated 4.5 based on 5,106 reviews