Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still not received purchase from all sites are tracked sending, only from your they do not monitored, your employee I said that in Ukraine no tracking, it is not true !!!!! the number that I sent not monitored even in the UK You are must resend my purchase via service with tracking number , if not , I ask to return to me my money.”

Helpful Report

Posted 5 years ago

Thank you for your review, Apologies for the delay we have contacted you directly regarding approximate delivery of your order and how to proceed if there is a problem. please accept our apologies again Hurleys

Posted 5 years ago

“Hi i am very disappointed with my purchse i bought 2 pairs of EA7 trainers for my sons and they wore them on 1 occasion for 40 mins walking around and the material ripped apart from the rubber sole. I will be attemting to return these shoes.”

Helpful Report

Posted 6 years ago

Hi we are sorry to hear the problems you have with the item purchased, we will of course contact you directly to try and resolve this for you. apologies again Hurleys

Posted 6 years ago

“Sent my order back for a refund and never got my money back as they said they didn’t get the return. I have never experienced this with any other retailer. So I have no item and out off pocket and they have not accepted proof of postage. I Will never order from them again. I have been ripped off.”

Helpful Report

Posted 6 years ago

Hi Denise As our direct e-mail the tracking number you provided states return to sender/ incorrect address if you did not put a return address on your parcel you will need to contact Royal Mail, please check the address you have entered on the parcel and re-send as goodwill we will of course still accept this for you. thank you Hurleys Web Team

Posted 6 years ago

“Horrible. They have the worst customer service. Do not buy from them.”

Helpful Report

Posted 6 years ago

Thank you for your review, i am very sorry you are disappointed with our service , However your item was shipped & delivered in our advertised timeline, unfortunately your item is now 1 month out of date of our return period. all our policies are available to view on our webpage . again we apologies for any misunderstanding. Hurley web team

Posted 6 years ago

“I was taxed for a product which I finally did not receive, I got my money back, but not the product!”

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Posted 6 years ago

“Boss jacket was all crushed”

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Posted 6 years ago

“My purchase came with the security tag still attached.”

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Posted 6 years ago

“Terrible customer service never shop with them again”

Helpful Report

Posted 6 years ago

Hi Thank you for your review we are sorry you are not happy with the customer service you received , I can see that your order was shipped , accepted for return and refunded all within the specified time , please contact us directly with your complaint and we will look into this for you , Thank you Hurleys

Posted 6 years ago

“Charged me for delivery and charged for returns. No acceptable this day and age.”

Helpful Report

Posted 6 years ago

“They sent me the wrong size and the postal service wants to charge $65 to ship them back and UPS want $202. I’m stuck loosing $121 for shoes I can’t wear. Horrible customer service”

Helpful Report

Posted 6 years ago

Hi Edith thank you for your review, however we have sent the size you requested we are a uk site and our sizes are displayed in uk sizes , I can see your e-mail request for an exchange for a smaller size which of course we would be happy to provide , Apologies we do not offer a free return service from the Usa thank you Hurleys

Posted 6 years ago

“Avoid Hurleys, I paid £100 for an order weeks ago and they have kept my money and not delivered the goods. They seem to blame Royal Mail but the fault lies with them as Royal Mail do not have any update on the parcel which Hurleys provided tracking for. I have sent several emails asking them for a resolution and the same lady named Michelle replies and says she will contact me the next day with an update and she doesn’t bother. I have been chasing her constantly asking for a refund for the goods not received and she just says I will contact you tomorrow, when the next day arrives she doesn’t contact & when I email she delays another day. I have now had to ask my bank to get involved who will be taking the money back from this company. Avoid at all costs.”

Helpful Report

Posted 6 years ago

Dear Mrs Hain Thank you for your review, there is full tracking for your order to the point of out for delivery , we do need a few days to look into this for you and investigate with royal mail , I have communicated with you daily but appreciate this has been frustrating for you , I have contacted you directly today with the final outcome of your claim of non-receipt. I hope this resolves the issue for you and apologise again for the inconvenience caused thank you Michelle

Posted 6 years ago

“A bit ridiculous that it took nearly 2 weeks for a refund!!! Will not be ordering online again”

Helpful Report

Posted 6 years ago

Hi Joanne I am sorry for any delay , refunds are applied within 2 weeks of our receipt , it is currently a busy time of year for us , apologies again Hurleys

Posted 6 years ago

“My husband ordered me a pair of ted baker shoes for Xmas. The shoes were to small and unfortunately Harley’s didn’t have the next size in stock. The size 5 I received seemed very small. I ordered a 5 and a 6 from another site and the 5 were a perfect fit. I suspect the pair from Hurleys were incorrectly sized. My husband returned them but there is only a credit note available even for a Xmas present. When he explained the sizing and we thought they were wrongly sized the customer service lady said she was a size 5 and had tried them on and they fit! Strangely enough there was no size 5 showing available on the website. We now have a credit and nothing we want! Very disappointed! Be careful!”

Helpful Report

Posted 6 years ago

“Item was delivered to wrong address by Royal Mail. 21 days after ordering still no item or refund received. I have chased up on numerous occasions and customer services from both Royal Mail or hurleys have never rang me when they said they would, it’s always me chasing them. Still waiting for refund.”

Helpful Report

Posted 6 years ago

“Have paid for boots but never recieved them. Now have to wait a month for Post Office to sort out claim. Don’t blame Hurleys but think they should find alternative delivery company. Just left with no boots and unable to afford new order😕😕”

Helpful Report

Posted 6 years ago

“Was attracted to the sale price of a pair of Barbour Chukka boots online. Purchased and a few days later received an email telling me I had been refunded the money. No reason for this was articulated. I had to assume that the size I has specified were no longer available so they cancelled the order. So very disappointed with the service and wont be using again.”

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Posted 6 years ago

“Got no idea who Harley’s is. So pointless review. Get your house in order”

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Posted 6 years ago

“After having reserved an item over a week ago, yesterday they messaged me to inform me that they didn't ship to post office boxes (I couldn't find anything on the website saying that). I saw the reply a few hours later, and they had already sold the item. So rather than simply asking for more appropriate address, they sold my item, refused to give me a rain check, and will not be ordering any more of that item in the near future. Pretty aggravating. At least they gave me a full refund.”

Helpful Report

Posted 6 years ago

Hi Jacob, Thank you for your review! as promised your jacket is saved for you , this was turned off online to prevent this selling whilst your address information was updated, i will e-mail you the link from our terms and conditions stating we do not ship to P.O boxes. i am sorry for any confusion Hurley web team

Posted 6 years ago

“Ordered 2 pairs of ugg slippers and their site says "Please be assured that the size guide we use is correct to UK sizes and we will always send the UK size you select." naturally I ordered the normal shoe sizes, however they are a size too small. Hurleys expect you to pay to post them back and pay the difference as the slippers are now more expensive, even though they don't explain sizing and assure they send the right sizes. Waste of time and money.”

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Posted 6 years ago

“Ordered Calvin Klein tracksuit bottpms for Christmas present,the security tag has been left on them,also ordered a small which seem extremely large”

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Posted 6 years ago

Hurleys is rated 4.5 based on 5,106 reviews