Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought a pair off Ugg boots and zip has broken already I have sent an email regarding this problem and no has got back to me yet as I need to send them back”

Helpful Report

Posted 8 years ago

“Paid for 3-5 day delivery. Took nearly 2 weeks to arrive. Called and emailed customer service several times with no response.”

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Posted 8 years ago

“Took twice as long as they said, disappointed as this was a gift and could'nt give it on the day the person was here, now will not be seeing them for a while”

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Posted 8 years ago

“No good,bad.”

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Posted 8 years ago

“Havnt yet received my order,I ordered on 28th Dec !!!!!!”

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Posted 8 years ago

Hi Angela Thank you for your review, your order is showing delivered to your safe place on the 6th of January, As you are aware we are currently investigating this with Royal mail for you, unfortunately safe place entries are entered at the customers own risk , but we will do our best to help and keep you informed thank you Hurley web team

Posted 8 years ago

“The uggs I ordered came with pen marks on the inside of them”

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Posted 8 years ago

i am sorry to hear that your boots did not arrive in perfect condition, would you please contact us directly to arrange a return/exchange as you prefer apologies again Hurley web team

Posted 8 years ago

“Not only that the parcel was almost 1.5 months, so still and shoes were defective. Tore through a week of use”

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Posted 8 years ago

Hi Ivan thank you for your comments, apologies we have received no direct communication form you regarding the boots you received, could you please contact us and we will do our best to resolve this for you. thank you Hurley web team

Posted 8 years ago

“I have never recieved my orders!! Which i purchased 2 months ago and i have still not recieved my refund or heard back from this company which i always email will never purchase from this sote again i want my refund!!!”

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Posted 8 years ago

Hi Louise as you know we are investigation this with royal mail for you , we will of course be in touch as soon as this is resolved for you apologies again Hurley web team

Posted 8 years ago

“I didn't get to purchase the shirt that I wanted because the site wouldn't allow me to change my address. I tried to contact customer service and what an absolute joke,you have a better chance of talking to the Queen,no one answers the phone.Also if you take anything back to store you can only have a credit note, another joke”

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Posted 8 years ago

“Did not recieve my item has taken ages for someone to get back to me not found helpful and still not resolved very poor customer care”

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Posted 8 years ago

“My second purchase was rejected for "security reasons". I ascked a question and didn't get an answer. Very bad shop experience...”

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Posted 8 years ago

“I haven't received any email confirmation when I buy on amazon they arrive within 2 days”

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Posted 8 years ago

Hi James, i am sorry you did not receive the e-mail confirmation, the e-mail address we have is correct, your order via paypal was shipped the next day for you on the 14.12.16 , apologies again hurley web team

Posted 8 years ago

“Made an order 31/12/2016 for some baby ugg booties, still no information on dispatch or estimated delivery. Money taken from my account and a confirmation email received to state the payment is complete. Emails made to customer services with no reply. I really need the product by this week and at present I have no faith in believing I will receive them. I will not be ordered from this company again. I understand it has been the festive period and companies are behind, and fair enough I have given them over a week to dispatch the order but I really need to know if the item will be delivered this week. This is a gift for my close friend who I am having to delay from visiting as I have no gift!!!!”

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Posted 8 years ago

“Very hard to get a reply from customer service, order (currently) made over a week ago and still no information on dispatch or delivery information.”

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Posted 8 years ago

“Ordered some Uggs for my girlfriend for her birthday, took over a week to dispatch. I pm'ed them and they stated they was busy and delayed because and they are a family business. If it's that bad maybe don't take on order you cannot forfill, they stated 2-5 from dispatch date that they kept falling back on as an excuse but they hadn't even dispatched after a week!”

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Posted 8 years ago

“Shopped online at Hurleys web site on 30 December 2016. Their website kept on saying that my credit card was rejected, so Michelle from Hurley requested me to make another order again and it all failed until I used Amazon to pay but Hurleys charged me 4 times for one order - 3 times under a pretense that my credit card was not working and once under Amazon (order went through)!!!!!! The charge of 3 times without an order was illegal. Hurley can not reserve funds on customer's credit card without an order!! So they have illegally and fraudulently reserve funds on your credit account without an order and then declare that they have nothing to do with it! Who does? Which system caused a reservation of the amounts equivalent to 3 orders which "didn't go through"on my credit card which now will not clear off for 20 days! Michelle said that she was sorry but couldn't help me! How appalling. This is either a grossly negligent way to conduct business online (definitely in breach of EU regulations) or perhaps even fraudulent practice! I have noticed that it was not only me but others had the same experience! Stay away from dealing with them.”

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Posted 8 years ago

Dear Elena i am very sorry for the inconvenience caused, as there was in fact an order that failed the bank held the payment pending , this is released to you once the bank have confirmation the order has failed, , the payment does not leave your bank , we do not receive it and have no control over how long the bank hold this, the orders failed as we could not get a billing address confirmation as part of the security checks, this is to protect your security i can confirm the order eventually went through with the Amazon payment, who process their own security checks. we are not fully aware of the bank procedure i am sorry if we appear a little vague, but we can confirm if an order has failed and that we cannot take payment as was the case on your original checkout attempts i am very sorry again Michelle Hurley web team

Posted 8 years ago

“When ordering items on Boxing Day the purchase came through as order declined due to vendor problems. However, the payment still went through and the company now has £300 of my money. No email confirmation for payment & order. Even though I have confirmed this with my bank, and emailed the company with screenshots, I am yet to receive a response. Last time I dealt with this company I returned an item and they would not refund until exactly 30days after receiving (as per their t&c's) I hope to god they either dispatch next day delivery out of courtesy or refund me immediately so I am able to order my items from else where in time for my holiday this weekend. Hurleys, a response would be appreciated! Thank you.”

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Posted 8 years ago

Hi Laura, i am sorry for any inconvenience caused, this transaction is showing abandoned at check out with this message Customer did not enter their Card Details or complete 3D Secure check with bank, so transaction could not be authorised. i hope this helps, i can only see one previous order from 2013, placed on the 24.01.2013 and received back and refunded on the 6.02.2013, apologies again Hurley web team

Posted 8 years ago

“Is this company even legit?? Asking me for utility bills for extra security??? My purchase was £70 ????!!! Would prefer a refund and shop at another company who isn't so nosey!”

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Posted 8 years ago

Hi Parys i am sorry for any inconvenience caused, your transaction required extra security checks due to allow us to continue whilst protecting your security, apologies again Hurley web team

Posted 8 years ago

“Only left 1 as a score because you can't leave a 0! Shocking customer service or total lack of it. Order overdue & despite my best efforts still haven't managed to speak to anyone via email or telephone no answerphone facilities or abswers to my emails. Do not order from them.”

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Posted 8 years ago

Dear Mr Dominiczak I am very sorry for the delay , as a small family company the black friday event does affect and slow us down, we work as quickly as we can to dispatch , i can see your order from the 27th was dispatched on the 2nd, unfortunately the e-mails and phone lines do suffer because of this , please accept my sincere apologies again for the delay and any inconvenience caused Michelle, Claire & Marcus Hurley web team

Posted 8 years ago

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Posted 8 years ago

Hurleys is rated 4.5 based on 5,106 reviews