My recent purchase was some Ugg boots that I purchased when there was a 20% offer on. Sadly the boots didn’t fit me so I returned to exchange them and they didn’t have the smaller size in the same style. I then found an alternate pair to exchange the original pair with but was told I had to pay full price for these as Hurleys would not honour the 20% discount. I left the store without purchasing any new boots and got a refund for the original boots. I always shop online with Hurleys as this is the only way you can get a refund due to the distance selling regulations. Otherwise buying in store you end up lumbered with store credit which isn’t ideal. Poor customer service overall - they lost a £135 sale because they wouldn’t honour a 20% discount. Hurleys were probably right and didn’t have to honour the discount but it would have been good customer service to display. Have shopped with them a long time but now sadly all I will do is shop on line and not support the retail outlet.