Hurleys Reviews

4.56 Rating 3,093 Reviews
89 %
of reviewers recommend Hurleys
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.60 out of 5
Read Hurleys Reviews
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Unit B12F, Heywood Business Park, Pilsworth Road

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Anonymous  // 01/01/2019
Terrible experience. Never received over £100 of items. Chased them since the day of supposed delivery. Had to chase them and after 8th email and call they finally made an effort and after 30 days told me royal mail said it was delivered. The same line 30 days before. Now I have to appeal. I have had to chase them constantly and even had to fight for the email royal mail sent them which was partly cut out. They don't care as they have the money. Credit card company are helping but can take 3 months. Would not wish this on anyone.
Posted 4 weeks ago
Had an obvious pull that you could see through the packaging.
Posted 1 month ago
If I could give ‘0’ I would! I was sent a pair of shorts which I paid £40 for and they were really small for the size and not of good quality at all. I have since sent them back almost 3 weeks ago to be told today that it could take up to a further 3 weeks to receive the refund. Anyone buying from this Company should be aware that the product they receive may not be the right product and most of all, you’ll have to wait for ages for a refund and to be clear, money isn’t the issue. The issue is the incompetence of the Company who should have more secure measures in place for refunds. Disgraceful service. Definitely never using this Company again.
Posted 1 month ago
I was sent the incorrect size & the size I wanted had sold out! Very disappointing
Posted 1 month ago
I haven’t received the item yet ? I was told it was sent out on the 25th but it hasn’t arrived? I emailed today but no reply ?
Posted 2 months ago
I never received my parcel, and have contacted Hurleys multiple times about it because they still took the money out my bank account for it. They even said they can’t do anything for 30 WHOLE DAYS!!!! Do not buy!!!
Posted 2 months ago
Awful customer service, we order a lot from Hurleys but that has now come to an abrupt end, ordered one consignment off timberland boots and hat for my sons birthday and the hat had a big hole in the front, rang customer services and they quite frankly didn’t care just your usual, oh we will send you a label return it to us then we will refund you!! They shouldn’t of waisted my time and money! Do not order from these!!!
Posted 2 months ago

If there was a 0 I would give hurleys a 0. After sales shocking.



Posted 2 months ago
I don't have these products yet.
Posted 2 months ago
No free returns & also not clear sizing I’m very unhappy with my purchase
Posted 2 months ago
ordered 3 items only got 2 items
I payed for 3 items
But only got 2 items
But on lnvice 3 items
So I only got 2 items so 1 item missing
From my order
Now need to wait for them to investigate this
Not happy

It a joke
Posted 2 months ago
Received but was dirty or marked down front . Really disappointed
Posted 2 months ago
This was suppose to have come in a branded gift box, it came in a plastic bag. I had to then contact about the box and when the box came it was battered and squashed. Very poor service
Posted 2 months ago
Must say I was very disappointed in the dress as it had little white Mark's all over it but with further inspection they were actually holes! The goods have been returned for a full refund unless you have it in size l without holes.
Posted 2 months ago
Box came very damaged. After spending nearly £100 on a baby-grow you would expect the best quality and service. Spoke to a woman on the phone who wasn’t very helpful just said well send it back then. Wouldn’t purchase again from this place.
Posted 2 months ago
Was damaged upon arrival so upset as they where a birthday gift off my husband. He’s chucked them in the bin due to being upset and embarrassed and had to buy me something else
Posted 3 months ago
Haven’t received item
Posted 3 months ago
Very poor quality print on this T-shirt and I have returned it. Had to pay the return postage as well.
Posted 3 months ago
Would live to be haven’t received them!!!
Posted 3 months ago
hi i have not received this item still waiting
Posted 3 months ago
Hi Emma
please can you contact us directly, we do not appear to have an order under your name or this e-mail address
Posted 3 months ago
Hurleys is rated 4.56 based on 3,093 reviews