Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience with Hurley’s. Simple ordering and fast delivery.”

Helpful Report

Posted 1 year ago

Dear Margaret, Thank you so much for giving Hurleys a 5-star rating! We are absolutely thrilled to hear that you had a great experience with our brand. Your feedback is truly appreciated. Thank you for your kind words and for choosing Hurleys. We look forward to serving you again in the future.

Posted 1 year ago

“Great brand, remember them from their time in Bury and good to see them still going strong. Loads of great products, and good prices too.”

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Posted 1 year ago

Thank you so much, Keith, for your fantastic 5-star rating of Hurleys! We genuinely appreciate your kind words and are thrilled to hear that you remember us from our time in Bury. It's wonderful to know that we're still going strong and providing great products. We take pride in offering a wide variety of high-quality items at competitive prices. Your support means the world to us, and we can't thank you enough for choosing Hurleys. We look forward to serving you again soon!

Posted 1 year ago

“Great product and quick service.”

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Posted 1 year ago

Dear Hannah, Thank you so much for giving Hurleys a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. We're glad we met your expectations! Thank you again for choosing Hurleys, and we hope to serve you again in the future.

Posted 1 year ago

“Placed an order on 26th January and to this day 12tg February I cannot get my purchase or refund. Spoke to a very rude call agent called Amy who was adamant the address error was caused by me the purchaser. Will get my bank to reimburse me and will advise everyone I know to stay well clear from the cowboy outfit.”

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Posted 1 year ago

“The Items I have personally purchased for my family as presents this the second time I have used Hurleys online and I will continue doing A big hello to people the backroom staff who get all the orders out on time Many thank once again”

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Posted 5 years ago

“They sent me the wrong size and the postal service wants to charge $65 to ship them back and UPS want $202. I’m stuck loosing $121 for shoes I can’t wear. Horrible customer service”

Helpful Report

Posted 6 years ago

Hi Edith thank you for your review, however we have sent the size you requested we are a uk site and our sizes are displayed in uk sizes , I can see your e-mail request for an exchange for a smaller size which of course we would be happy to provide , Apologies we do not offer a free return service from the Usa thank you Hurleys

Posted 6 years ago

“My recent purchase was some Ugg boots that I purchased when there was a 20% offer on. Sadly the boots didn’t fit me so I returned to exchange them and they didn’t have the smaller size in the same style. I then found an alternate pair to exchange the original pair with but was told I had to pay full price for these as Hurleys would not honour the 20% discount. I left the store without purchasing any new boots and got a refund for the original boots. I always shop online with Hurleys as this is the only way you can get a refund due to the distance selling regulations. Otherwise buying in store you end up lumbered with store credit which isn’t ideal. Poor customer service overall - they lost a £135 sale because they wouldn’t honour a 20% discount. Hurleys were probably right and didn’t have to honour the discount but it would have been good customer service to display. Have shopped with them a long time but now sadly all I will do is shop on line and not support the retail outlet.”

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Posted 6 years ago

“Huge selection of items online, very easy to place order. I placed two and they kindly contacted me to ask if I wanted the delivery together which saved money. Great customer service and fat delivery. Thanks will definitely use again.”

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Posted 8 years ago

“Extremely disappointed with my experience so far. I ordered from Hurleys more than a week ago. They haven't even shipped the order yet - for the last week or so, the order status has remained "payment received". I've emailed them a couple of times about this, but I have received no response. I understand that sometimes (especially at this time of the year) things are more hectic than usual for retailers. I, however, do not understand the lack of response or any updates. Hope that changes and that I receive my order.”

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Posted 8 years ago

“Good price's, service and communication. Thank you”

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Posted 1 year ago

Thank you, Leon, for your amazing 5-star rating of Hurleys! We sincerely appreciate your support and positive feedback. We are thrilled to hear that you were pleased with our good prices, service, and communication. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you once again for your kind words!

Posted 1 year ago

“Superb service, fast and efficient and great selection of products”

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Posted 1 year ago

Dear Neil, Thank you so much for your generous 4-star rating of Hurleys! We greatly appreciate your feedback and support. Superb service, fast and efficient and a great selection of products are at the core of our values at Hurleys. We are thrilled to hear that we were able to meet your expectations in these areas. Thank you again for choosing Hurleys, and we look forward to serving you in the future.

Posted 1 year ago

“Fantastic t-shirts just what I wanted”

Helpful Report

Posted 1 year ago

Dear Matt, Thank you so much for your glowing 5-star rating of Hurleys! We truly appreciate your support and feedback. We're thrilled to hear that our store provided you with fantastic t-shirts that were just what you were looking for. Many thanks again for choosing Hurleys!

Posted 1 year ago

“Easy to order, hassle free and arrived fairly quickly. Excellent”

Helpful Report

Posted 1 year ago

Dear Sheila, Thank you so much for your fantastic 5-star rating of Hurleys! We truly appreciate your support and feedback. We're thrilled to hear that your experience with us was easy and hassle-free. Once again, thank you for your kind words and for choosing Hurleys. We look forward to serving you again in the future.

Posted 1 year ago

“Really great service, quick and efficient delivery.”

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Posted 1 year ago

Dear Iain, Thank you so much for taking the time to rate Hurleys with 5 stars! We truly appreciate your support and positive feedback. Your kind words mean the world to us, and we are delighted that our service met your expectations. If you have any further feedback or need assistance, please do not hesitate to reach out to us. Thank you once again for your fantastic review!

Posted 1 year ago

“Prompt Service, bag good quality but smaller than the expected”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate Hurleys with 5 stars! We truly appreciate your positive feedback. We're glad to hear that our service was prompt and that you found the quality of our bags to be good. We understand that the size may have been smaller than expected, and we apologize for any inconvenience caused. Thank you again for your support, and we hope to serve you better in the future!

Posted 1 year ago

“Very disappointed to only receive part of my order , subsequently contacted company who informed me that cctv footage will confirm packaging !!! This does not help me as when opened only part received and I must say I didn’t think to look at packaging so didn’t notice any tampering!! I well I’ve never experienced this before and I do a lot of online ordering! I need the second purchase for a young child’s school requirement! Very annoyed and I’m going to expect th m to rectify this for me as I’m out of pocket !!!!”

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Posted 1 year ago

“Good price, accurate description, authentic product. Delivery not the fastest, but still very good.”

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Posted 1 year ago

Dear Gary, Thank you so much for taking the time to rate Hurleys with four stars! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience. We're glad you found our prices to be good and the product description accurate. Ensuring authenticity is a top priority for us, so we're delighted that you found our product authentic as well. Once again, thank you for your review and your support. We look forward to serving you again in the future!

Posted 1 year ago

“Terrible customer services I’ve contacted them twice to ask about an exchange and no one has bothered to respond. This is over a six week period.”

Helpful Report

Posted 1 year ago

Dear Laura, Thank you so much for taking the time to provide feedback on your experience at Hurleys. We truly appreciate your valuable input and apologize for the inconvenience caused by the lack of response to your inquiries regarding an exchange. Please ensure you have not replied to your order confirmation email when making an attempt to contact us. We do politely state, on this email, not to reply as all replies are filtered out into an unmonitored inbox. Could you kindly provide us with your order or reference number, as well as the best way to contact you? This will help us investigate and provide you with a solution as promptly as possible. Looking forward to hearing from you and working towards resolving this matter effectively.

Posted 1 year ago

“Great jacket even better price if bought from Hurleys . Best price online really pleased.”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of Hurleys! We're thrilled to hear that you had a great experience with us. We agree, the jacket you purchased is truly a gem, and our prices make it even better. Thank you again for choosing Hurleys! We look forward to serving you in the future.

Posted 1 year ago

“Great as always”

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Posted 1 year ago

Thank you so much, Nicky, for taking the time to give Hurleys a phenomenal 5-star rating! We're thrilled to hear that your experience with us was "Great as always." Thank you once again for choosing Hurleys!

Posted 1 year ago

Hurleys is rated 4.5 based on 5,106 reviews