HUH. Store Reviews

Name: HUH. Store
Rating: 4.47

4.5 Rating 3,319 Reviews

88 %

of reviewers recommend HUH. Store

4.5

Based on 3,319 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of products but shame they don't do free returns, will probably go to other retailers in future for peace of mind as most offer free returns.”

Helpful Report

Posted 1 year ago

“Happy with the item I received but would have appreciated better communication regarding the issues with the other item I ordered. I only just received email today, Friday. I ordered on Wednesday. The website stated it was in stock online so my advice would be to update the stock info as I could have tried to order from somewhere else before now. Happy with the item I did receive though even if it didn’t arrive next day.”

Helpful Report

Posted 1 year ago

“We have been chasing an order made in May and despite numerous emails noone has been in touch. There is no phone number to call which I find very odd and their London store is closed, I will amend this review if someone gets in touch. *We have now been told that it will be delivered soon, I will update when and if order arrives.”

Helpful Report

Posted 1 year ago

“Customer service takes a bit too long to get back to you around 5 days. Once item was despatched it arrived promptly. However my item is slightly faulty and waiting again for a reply from customer services.”

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Posted 1 year ago

“I must amend my earlier review of 2 stars to 3.5. While writing the review, I coincidentally received a refund notification email from Huh. Also received notification that the 4th item is on 'back order', would've been nice to know about this at the time of order or once ordered.”

Helpful Report

Posted 1 year ago

“Waited well over a week for email response and nothing. Ordered wrong product by mistake emailed within minutes to cancel and get refunded (no response) product sent out and returned straight back, emailed again to get refund (no response) now £90+ down waiting for refund to re order the correct product. Very stressful shopping experience really not needed at 30 weeks pregnant. Order 87406 ** this has now actually been refunded to be but very slow customer service.”

Helpful Report

Posted 1 year ago

“Love the cushion we've received but we ordered 2 different cushions at the same time and no sign of the other one. No response from customer services yet. Great products but not great communication.”

Helpful Report

Posted 2 years ago

Hi Lizzie, Thank you for your feedback. The second cushion on your order has a 2-4 week lead time and will be shipped separately. Many thanks, Jack

Posted 2 years ago

“Really happy with the product. Unfortunately my item wasn’t posted till I enquired about my order with customer services, I’m not sure why this was, but because of this I had to wait quite a while for my item- this is reflected in my rating. Although I found this disappointing, I would purchase from the website again.”

Helpful Report

Posted 2 years ago

“Really quick delivery and processing, sadly the item didn’t fit and it isn’t free returns”

Helpful Report

Posted 2 years ago

“Great selection of items for sale. Could do better with delivery times.”

Helpful Report

Posted 2 years ago

“There was a delay in delivery, which was understandable due to Black Friday. I emailed twice to get an update but sadly didn’t get a response either time.”

Helpful Report

Posted 2 years ago

“Recieved my parcel quick, very good quality however the returns its abit of hassle.”

Helpful Report

Posted 2 years ago

“The quality of the product was excellent. Unfortunately there was some trouble getting in contact with HUH to address a failed delivery. HUH did not respond to several emails. Once I got in touch through the website rather than emails HUH were helpful. It was not clear that they rectified their email problem”

Helpful Report

Posted 2 years ago

Hi Paul, Thanks for your feedback and apologies for not replying sooner. We respond to all emails in date order. Unfortunately the follow ups caused the ticket to return to "newest" each time, which resulted in your enquiry being overlooked. My apologies. I can confirm your £80 order from 29th August was promptly dispatched on 31st August and shipping confirmation and tracking was emailed to you. According to the Royal Mail tracking, delivery was attempted on 2nd September but there was no answer. Royal Mail held the item for 18 days during which collection can be made or redelivered booked in. After the 18 day retention period the parcel was returned to us and we have resent your order at no extra cost. If you need anything else please let me know and I will be happy to assist. Many thanks, Jack

Posted 2 years ago

“Customer services; Room for improvement, prolonged delay responses by email were few far and between. Was not given frequent updates on outstanding orders. Delivery; Estimated 2-3 weeks dispatch became over 3 months due to import delays. Other than an apology with a preference to cancel, I would of appreciated a gesture of good will gift card to spend at HUH.Store.”

Helpful Report

Posted 2 years ago

Hi Samuel, Thank you for your feedback. I can see this order was placed on 31st July and was delivered on 5th August. My sincere apologies again if the import delays affected a previous order. I’m happy to see this was not the case on your most recent delivery. If you need anything else please let us know and we will be happy to assist. Many thanks, Jack

Posted 2 years ago

“This store has a great selection and a responsive customer service team, but very long delays in receiving items. I ordered some items in the January sale and only received all of my order in May. There were also delays in being charged for orders, which I found confusing.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback and my apologies for the delay with your items. As these were pre-order items, unfortunately they were subject to the recent import delays since Brexit. Thankfully import times are now improving and we are holding more stock in the UK to avoid further delays. We very much appreciate your order and please do let me know if I can assist with anything in the future. Many thanks, Jack

Posted 2 years ago

“Placed an order in January this year, after speaking to jack in April finally managed to get it delivered. Long wait but the products are really nice.”

Helpful Report

Posted 3 years ago

“Made quite a big order on January 24th with 3-5 weeks delivery option. Was delivered with a delay due to production issues.”

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Posted 3 years ago

“It was really fast shipping”

Helpful Report

Posted 3 years ago

“Terrible service, took our money and not delivered items or had courtesy to respond to multiple requests about order status. Ordered two lights early January. Waited for items to arrive (2-3 weeks as said on website). Items still have not arrived. No shipping dates and no reply to emails regards arrival time. Only automated response. Worst customer service imaginable. No contact number to call. UPDATE Thanks Jack for your response to my query via the Reviews. It's 5 weeks to the day the order was placed and I appreciate your email to let me know the lights are delayed.”

Helpful Report

Posted 3 years ago

Hi Ben, Thank you for your feedback. Please note the LED lights you ordered have a 3-5 week lead time, not 2-3 weeks. This can be found on your order status page or on the product page itself. The order is due to deliver within the original timeframe. Many thanks, Jack

Posted 3 years ago

“Quick resolution when i posted here, but please improve your response to emails and a phone number would be helpful”

Helpful Report

Posted 3 years ago

Hi Melissa, Thanks for your feedback. The item you ordered has a 3-5 week dispatch time as it's a made to order chair. This lead time can be found on the product page. I sent you an email last week regarding shipping times, but I've emailed you again just now. I'm not sure what phone number you are trying, but I believe it will be for our London shop, which is closed due to lockdown so no one is there to pick up. If you need anything else just let me know via email. Many thanks, Jack

Posted 3 years ago

HUH. Store is rated 4.5 based on 3,319 reviews