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HUH. Store Reviews

4.0 Rating 4,040 Reviews
76 %
of reviewers recommend HUH. Store
4.0
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read HUH. Store Reviews
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Phone:

02079231155

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Anonymous
Anonymous  // 01/01/2019
Beautiful product, and great delivery service. Perfectly packed and item arrived in perfect condition. Can’t wait to purchase again!
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Posted 4 years ago
Loved the products when they FINALLY arrived....unfortunately 6 months after ordering. Customer service disappointing as failed to keep me regularly updated - I had to chase for updates. Appreciate the issues were with suppliers but my advice to HUH would be to only allow customers to place orders where items are in stock, or be realistic about length of delays. Initially I was told 4/5 weeks. Not a great customer experience and no apology once I received my goods.
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Posted 4 years ago
Hi Rachel, Thank you for your feedback and my apologies again for the delay with your order. Unfortunately many items ordered in December and January due to the severe delays caused by both Covid (the lack of shipping containers) and Brexit (severely delaying and postponing imports to the UK). I’m happy to hear you are happy with the goods now they’ve been delivered. If you need anything else at all please let me know. Many thanks, Jack
Posted 4 years ago
Beautiful cup!
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Posted 4 years ago
Great efficient service! Thank you
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Posted 4 years ago
I placed an order with HUH in December, over 6 months ago, for a few small items. Still yet to receive any of my order. I have emailed and messaged on instagram multiple times and been told (if I get a response) that they can post what they have in stock and refund the others. However that was almost 2 months ago, still no refund and still no items. I keep sending the same messages and getting no info or apology back. The most frustrating order I have every placed. Will not being ordering from HUH again
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Posted 4 years ago
I ordered a coat recently, which arrived promptly. I am very happy with my purchase, good quality and a bargain!
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Posted 4 years ago
Pleased with Carhartt jacket. Delivery was quick. Would buy again from HUH.
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Posted 4 years ago
I had experienced some delays with my items, but Jack was very helpful in sorting it out promptly.
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Posted 4 years ago
Very good experience, products are as pictured and delivery very smooth
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Posted 4 years ago
I have made several orders and deliveries are quick and great quality. Any answers I have are responded in timely manner. I will def will keep buying at Huh.
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Posted 4 years ago
I purchased some HEM ripple glasses back in January and have yet to receive them. There have been delays due to Brexit however I was notified that the stock has arrived and would be dispatched to me within 2 workings days. That was almost 3 weeks ago. I emailed 2 weeks ago and have yet to receive a reply. What’s more you can still order the items on the website. I appreciate the initial display however Huh are very quick to send marketing emails and yet aren’t dealing with existing customers. Poor service all round. I’ll be contacting my bank to charge the transaction back.
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Posted 4 years ago
Easy to use and great delivery
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Posted 4 years ago
Reliable and prompt delivery
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Posted 4 years ago
Beautiful products, very engaging website design.
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Posted 4 years ago
Such a refreshing store, amazing to find so many fabulous handpicked items in one online store, no need to trawl through the internet for hours searching !
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Posted 4 years ago
Really great quality and very quick!
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Posted 4 years ago
Ordered a rains bag, arrived super quick and is perfect, I love it, thank you ☺️
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Posted 4 years ago
excellent love my hay design enamel plates. excellent service also. would buy from Huh again
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Posted 4 years ago
Great price, speedy delivery, would order from HUH. again
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Posted 4 years ago
Great service and a great store. Use all the time.
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Posted 4 years ago
HUH. Store is rated 4.0 based on 4,040 reviews