HUH. Store Reviews

Name: HUH. Store
Rating: 4.03

4.0 Rating 4,040 Reviews

76 %

of reviewers recommend HUH. Store

4.0

Based on 4,040 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered about 5 items in Mid JANUARY with 2 to 3 weeks delivery... come JUNE and we are still waiting on these items to be delivered, whilst being promised 'they are nearly ready for shipment' many times followed by radio silence. I would strongly advise against anyone ordering from here if they have any desire to ever receive the goods they pay for. A joke.”

Helpful Report

Posted 4 years ago

Hi Jules, Thank you for your feedback. It is much appreciated as we are always trying to improve our service. Unfortunately due to the Covid situation in India, where the Kelim rug is made, this pre-order item has been significantly delayed in production. I know we already spoke on email regarding this delay, but my sincere apologies if you were not kept up to date with delivery as much as we would have liked. Due to the delays with many products coming into the UK at the moment, we have been running behind on updates. Thankfully as things begin to ease we are getting back on track. I have sent you an email with an update on the delivery of this item and look forward to your response. Many thanks, Jack

Posted 4 years ago

“Always good to deal with. Great service and price”

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Posted 4 years ago

“Great quality from Colorful Standard and fantastic service from HUH store.”

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Posted 4 years ago

“So happy with my purchase, arrived quickly and hassle-free.”

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Posted 4 years ago

“An great pair of jeans that I’ve been searching for as discontinued by my usual shop. Not easy to find. Best price compared to other online retailers and more sizes available. Bit late on delivery but that was ok - not by much and kept me informed”

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Posted 4 years ago

“Ideal. Best priced trousers I was after. 5-6 delivery. Easy transaction.”

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Posted 4 years ago

“Great service thank you”

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Posted 4 years ago

“Great discounts and selection of items”

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Posted 4 years ago

“Great customer service”

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Posted 4 years ago

“Order arrived really quickly thank you. Smooth and easy service!. Will order again!”

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Posted 4 years ago

“I placed an order in January (5 months ago) which still hasn't been fulfilled. There has been minimal communication from HUH despite multiple emails from my side. In particular, they have ignored emails regarding a refund.”

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Posted 4 years ago

“Very happy with the order and fantastic service from Jack. One item I ordered was initially showing as out of stock. However, Jack tracked it down and sent it out a few days later. I will be ordering from HUH again.”

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Posted 4 years ago

“Lovely classy mug, fits perfectly into my minimalist home.”

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Posted 4 years ago

“Came promptly and we'll packaged!”

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Posted 4 years ago

“I returned my order in January and I'm yet to receive a refund. Without a contact number, I have emailed several times and received one email asking for more information which I replied to and again have not had any response. It has now been over 4 months - this is too long to be waiting for a refund and have no response or reassurance this will be sorted. This has been super stressful, I don't recommend ever shopping with them.”

Helpful Report

Posted 4 years ago

“This store has a great selection and a responsive customer service team, but very long delays in receiving items. I ordered some items in the January sale and only received all of my order in May. There were also delays in being charged for orders, which I found confusing.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback and my apologies for the delay with your items. As these were pre-order items, unfortunately they were subject to the recent import delays since Brexit. Thankfully import times are now improving and we are holding more stock in the UK to avoid further delays. We very much appreciate your order and please do let me know if I can assist with anything in the future. Many thanks, Jack

Posted 4 years ago

“Great selection, quicker than expected delivery!”

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Posted 4 years ago

“Lovely product”

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Posted 4 years ago

“Great service, fast delivery!”

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Posted 4 years ago

“My order arrived really quickly and well package. The store owner was especially helpful with a change to my order too, after I ordered the wrong sized glasses. Will certainly be shopping again at HUH.”

Helpful Report

Posted 4 years ago

HUH. Store is rated 4.0 based on 4,040 reviews