HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,238 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I believe Huh could be a hoax site. My order never arrived, siting "backlog" as the issue with very few updates in a 6 week period. The next contact was "sorry you wish to cancel your order" Even though I hadn't cancelled the order. I am yet to receive a refund or apology.”

Helpful Report

Posted 3 months ago

“Woeful. Ordered items. Weren't in stock. Multiple chasers to the team and no response including multiple requests for a refund. Avoid!”

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Posted 3 months ago

“If I could leave 0 stars I would. I ordered something on 10/7/25 and as of 3/8/25 I have still not received it. When I contact customer services I get a “cut and paste” reply. I requested a refund over 10 working days ago and still nothing. I am guessing I will have to get my money back through my bank. Avoid buying from this website.”

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Posted 3 months ago

“Appalling service - order not fulfilled, multiple delays, poor communication - can’t believe this is a genuine store. Have reported to my credit card company.”

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Posted 3 months ago

“I have had no real response for orders made in May that I never received. The store appears to allow purchases of items they don't have and then send an email for a 'dispatch delay'. I purchased on three separate occasions and haven't received a thing. I am owed over £300 after requesting refunds at the start of June.”

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Posted 3 months ago

“Great service, prompt dispatch and delivery”

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(London) - Posted 3 months ago

“I agree with other recent comments - I've had really poor experience. I placed my order 6 weeks ago and there's still no sign of it. Communication is sporadic at best and feel like they're copy and paste responses. Like others I've asked for a refund but 3 days later have still had no confirmation to say that I'm going to receive one. I've previously ordered from HUH and it took a month to deliver my item that time, I should have learnt lesson from that experience. Will not use again.”

Helpful Report

Posted 3 months ago

“Made 2 orders 3 months ago yet they are still unfulfilled and after a number of emails I'm being ignored buy the HUH team.”

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Posted 3 months ago

“Awful. Avoid at all cost”

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Posted 3 months ago

“Beware of this company. I placed an order over a month ago and have yet to receive the items I paid for. Since then, I've only received automated responses no personal contact from the owner, Jack Lowe, despite multiple attempts to reach out. There’s been no sign of a refund either. Based on my experience, I would strongly advise others not to purchase from this business. I plan to report this company through every available channel and will continue to warn others until this is resolved.”

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Posted 3 months ago

“This is a scam website. Took my money, did not deliver any goods, kept delaying and delaying. And is yet to give me a refund after I have requested one 3 times. AVOID.”

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Posted 3 months ago

“Terrible customer service. Placed an order for a birthday present,and still hadn’t arrived almost a month later.”

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Posted 3 months ago

“Absolutely appalling service! I only ordered a cap, it was estimated 5- 7working days delivery, almost 2 months in and still no delivery, or communication to say when it will be expected. Stay clear.”

Helpful Report

Posted 3 months ago

“Have not received my deliver over 6 weeks since I ordered it. Terrible customer service and incredibly disappointed. Do not order here.”

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Posted 3 months ago

“I made an order with next day delivery. Six weeks later all I had had were excuses. I went to my credit card company and asked for a refund, a few days later a parcel arrived with half my order but suggesting that it had my full order inside. I feel lucky to have at least recieved something having looked at other reviews and social media posts. I'd avoid these guys at all costs.”

Helpful Report

Posted 3 months ago

“As per other reviews. Ordered months ago. Keep getting told it’ll be dispatched in the next week. Never happens. Asked for refund a number of times and no acknowledgment. How they are able to still trade is beyond me. AVOID”

Helpful Report

Posted 3 months ago

“Six weeks after I put in an order which was guaranteed for next day delivery my order still hadn’t arrived. The company let on telling me the order would ship soon when I enquired. Eventually I went to my credit card company and asked them to claim back the money. A few days after this I received a package with one of the two items I ordered. I emailed to tell them the order was incomplete and haven’t heard anything else from them, except a request for a review. Avoid this store at all costs.”

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Posted 3 months ago

“SCAM. Avoid. Ordered on 30 May and still not received my item (27 July). Hideously bad customer service, still yet to receive product or refund and have no idea what is going to happen. Have reported to Trading Standards and hope this place gets shut down.”

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Posted 3 months ago

“DO NOT ORDER FROM HERE. Terrible service. I ordered a bag from HUH at the start of the year, waiting nearly 2 months for it to finally arrive. Recently Took the chance again and ordered a shirt. Over 2 months later I still haven’t had my order. Awful awful company.”

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Posted 3 months ago

“Shocking service. I’d leave minus stars if it was possible. Order submitted on 29th April, chased delivery to be told awaiting stock to arrive, but at no point was the item shown as out of stock on the website?? Patiently waited. Requested refund on the 1st July and I am still waiting on the money to be returned after being told this would take upto 10 working days. No reply from chase up emails 😡🤬😡”

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Posted 3 months ago

HUH. Store is rated 3.9 based on 4,238 reviews