HUH. Store Reviews

Name: HUH. Store
Rating: 4.48

4.5 Rating 3,297 Reviews

88 %

of reviewers recommend HUH. Store

4.5

Based on 3,297 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Hay lamp for my partner for Christmas. It was faulty so we sent it back at our own cost. Still waiting for a refund over a month later and I have received no response via email either. Awful service.”

Helpful Report

Posted 2 months ago

“I’m struggling to get a refund for a purchase I made in may last year , my constant emails are not being responded to . This is the worst shopping experience ever. Beware!! .”

Helpful Report

Posted 2 months ago

“At the beginning of January, I ordered 2 HAY J77 chairs from HUH. I was told that because of their "large size" there was a delay in shipping. Neither shipping nor delivery has happened as confirmed for w/c 29th January and I am STILL waiting on an update from HUH. The experience has been very stressful and time consuming, mostly considering the cost of the chairs. I have sent 5 further emails (including 1 where I offered to collect the chairs in person) and still have not received a response. All we can say is I wish I had read all the other 1-star reviews of very similar experiences here first. At present, I am considering all of my options about how I can either receive the chairs promptly or get a refund promptly if HUH continues to ignore this issue. (Since this is an ongoing experience I will update here if anything with my order changes)”

Helpful Report

Posted 2 months ago

“SCAM - Terrible company. I ordered an item 6 months ago, but never received it. Last month they said that they actually received it and they are ready to deliver it, now they say again that they are waiting for the item to arrive. They do not have a phone available, not returning my emails. They have really the worst customer service I've seen. Stay away from these SCAMMERS.”

Helpful Report

Posted 2 months ago

“I returned an order a month ago and have not received a refund. I have contacted the store on multiple occasions to enquire about this but they have not provided clear responses or have ignored my requests entirely.”

Helpful Report

Posted 2 months ago

“If I could give them 0/5 I would. Ordered 3 T-shirts: 2 x Edwin 1 x Norse Project Edwin products arrive in a timely fashion, still waiting (nearly a month after ordering) for the third Tee. Despite all info on Edwin T-shirts being the same (material weight, fit, etc) products are completely different size and shape. So no other option but to return the ill-fitting product - at my own expense. No acknowledgment of receipt, no confirmation of refund. Have emailed* 3 times to ask for an update on my remaining t-shirt and have had no response so far. No indication at any point throughout the ordering process that there were any stock issues - if you haven’t got the product to ship, don’t bloody advertise it! In summary: - Product info poor - communication worse - customer service a fictional entity Avoid, avoid, avoid *there is only one method of contact, via email. No phone number and the ‘live chat’ feature on the website is just a proxy for email comms.”

Helpful Report

Posted 2 months ago

“Purchased the Hay Eiffel Coffee Table over 3 months ago, and was told it would be 3-6 weeks delivery but still not been delivered, have emailed 5 times now but have been completely ignored. I've no idea how to get a hold of them as there's no phone number. Appears i've just been scammed.”

Helpful Report

Posted 2 months ago

“Unable to get confirmation of shipping, at time of ordering item was in stocks quoted as 2 to 3 days. 1month later no item order status not shipped. Request to cancel and refund. Unable to get any feedback from huh. Disappointing.”

Helpful Report

Posted 2 months ago

“Terrible, I didn’t receive my item for a month, no contact from customer service until I ended up being told that it was out of stock. I was simply refunded £3 for shipping. I got my items over a month late for a birthday present, but it’s broken. Terrible company, terrible service. Will never use again and would not recommend.”

Helpful Report

Posted 2 months ago

“I have placed an order a week ago and I haven't received absolutely any updates ever since. From the confirmation page it says it should have been delivered yesterday the latest, it looks like it hasn't even been shipped and I am being ghosted by the customer service after sending 3 emails in a week! AVOID AT ALL COSTS!!!”

Helpful Report

Posted 2 months ago

Hi Marta Your email was received at 8:57am and was replied to at 9:35am. Please check your spam also in case it went there. Many thanks HUH. Store

Posted 2 months ago

“AVOID. Returned items worth £400. No refund. Been about 6 weeks. Sent them tracking details, etc. They’re completely ignoring all my emails. Going to have to complain to Trading Standards.”

Helpful Report

Posted 2 months ago

“I ordered a lamp for a client on 16/10/2023 with 3-6 week delivery. Unforutunalty this company does not have a contact number therefore, on the 05/12/2023 I emailed regarding an update as I heard nothing about the upcoming delivery. In the first instance, I received a speedy reply informing me that my order could be with me between 18-22/12/2023. Which I was thrilled by however there was no follow up to this and no delivery. I chased multiple times for an update on the 18/12, 21/12 and then again after the Christmas period with no reply. Then on 12/01/2024 I was asked for my order number which I sent over but since then nothing... They have not responded to any further emails and the order has not yet been delivered.”

Helpful Report

Posted 3 months ago

“Purchased a piece of furniture and was told to expect delivery within 6 weeks. After 6 weeks came and went, I emailed to ask for an update and was told that there were delays and I should expect to receive my order in 2 weeks. That deadline passed and there was no update from HUH, so emailed again and was told there were further delays but was assured that I would receive my package in 1-2 weeks. Having waited almost 15 weeks I decided to cancel the order, but all 3 emails I have sent attempting to do this have been completely ignored. Some of the worst customer service I have ever received - AVOID SHOPPING HERE”

Helpful Report

Posted 3 months ago

“Now over 2 weeks late delivery with no response to numerous emails. Please give me a eta of the item or refund me”

Helpful Report

Posted 3 months ago

“Pathetic, waiting on a product for months. No reply to my communication requesting a delivery date or update multiple times. They still hold the money for the product. Im chasing (4 emails now) to get a response.”

Helpful Report

Posted 3 months ago

“Would not recommend. Made to order items ordered last year, never arrived and customer service emails were never answered. I do not think I will ever get the items I have ordered nor a refund, or a response to my numerous emails. Avoid.”

Helpful Report

Posted 3 months ago

Hi Froso, Four of the six items you ordered were delivered within 3 days of order. Our apologies for the delay with the remaining two, delivery is due next week. Many thanks

Posted 3 months ago

“I have sent numerous emails with no reply”

Helpful Report

Posted 3 months ago

“Worst retail experience I've had in a long time. I placed my order on 15 Dec 2023 (and paid for next day delivery). It arrived 20 days later, on the 4 January 2024. Appreciate Xmas is a busy time for retailers and couriers but there was absolutely no communcation about this. HUH ignored multiple emails I sent asking for update. I am returning the item - because it is too small - and they have again ignored my email about this. Looking at their website, the onus is all on the customer with returns, your cost, etc - you even have to include a print out of your order confirmation or a handwritten note with your order number (not provided in my order). Bear in mind the item ordered was £385. I will be returning my order to the associated store in Dalston, London. I hope to speak to an actual human, that will reply (hopefully). Absymal. Won't be shopping with HUH again and would advise others to avoid.”

Helpful Report

Posted 3 months ago

“I placed an order for 3 bar stools in November and despite numerous emails to the customer services team chasing for a delivery date I have not had a reply and I am concerned that this is a scam. Others reporting similar experiences.”

Helpful Report

Posted 3 months ago

“Placed an order in Octobers 2023 and still have not received it in January 2024. Customer service not helpful at all, they either give me delayed delivery dates or do not answer me at all. It's also impossible to speak to anyone over the phone. Not certain when I'm ever going to get my order. Would not recommend ordering anything online.”

Helpful Report

Posted 3 months ago

HUH. Store is rated 4.5 based on 3,297 reviews