HUH. Store Reviews

Name: HUH. Store
Rating: 4.09

4.1 Rating 3,957 Reviews

78 %

of reviewers recommend HUH. Store

4.1

Based on 3,957 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely no communication = zero. I requested a refund, but nothing happened. Their e-mail-bot keeps sending apologies, but it seems there are no real people working there. Terrible customer service — I won't be ordering from this e-shop again. BTW, in this ridiculous form you have to answer checkbox questions like: How quickly did the company reply to your queries? = Never. Zero communication. How would you rate the customer service you received? = 0/5 — absolutely unacceptable. How easy was it to get a refund? = I didn’t get a refund. I didn’t get anything at all from this terrible e-shop. How many days did the refund take? = Never happened. No response, no refund, nothing.”

Helpful Report

Posted 1 week ago

“Placed an order almost a month ago and I still haven't hear anything about the delivery. Contact them to get an update, but they only said they had a backlog with the orders.”

Helpful Report

Posted 1 week ago

“Ordered in March, still not received anything. Not responded to any emails in over 3 weeks. Got a refund from my bank. What a pathetic business concept.”

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Posted 1 week ago

“Excellent service and quick delivery.”

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Posted 1 week ago

“Ordered 3 items. 1 was delivered pretty quickly, 2nd item cancelled as not in stock & 3rd item still waiting for dispatch. It’s been 2 weeks now”

Helpful Report

(London) - Posted 1 week ago

“Placed an order on 8th June and am yet to receive it 4 weeks later. I've received no communication about my order and my emails to the company have been ignored. Avoid this company at all costs!”

Helpful Report

Posted 1 week ago

“Placed an order in March- after two months of no delivery I asked to cancel for a refund, I was told I would get my refund. Its now July and I still hasn't received my refund (or the order). Funny how this store has a low rating on trustpilot but their website says they have an "excellent" rating...completely false and dishonest company.”

Helpful Report

Posted 1 week ago

“Super quick delivery, super impressed !”

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(London) - Posted 1 week ago

“I love these mugs . I first saw them in a villa in Italy , perfect size for coffee ! Beautiful colours . Packed very well this last delivery as well .”

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(London) - Posted 1 week ago

“Great item, great price and switch delivery. 👏👏😁😁”

Helpful Report

(London) - Posted 1 week ago

“Literally horrific company have been waiting on a refund for 2 months. Have had to raise the issue with my bank as they stopped responding. They also never actually sent me anything in the first place. DO NOT USE THIS SITE I AM STILL WAITING FOR MY MONEY BACK”

Helpful Report

Posted 1 week ago

“They couldn't deliver the items within the timescale initially given at the time of ordering so I asked for the sale to be cancelled and to receive a refund. I was told the refund had been issued and I would receive it in 3-10 working days, the deadline being 26th June. It's now the 30th June and I have no refund and no replies to me emails! AVOID!!!!! Will be going through my bank to sort the situation. Terrible company.”

Helpful Report

Posted 1 week ago

“I placed an online order on the 16th June for a pair of jeans. On the 17th I got en email stating my delivery is delayed, and will take between 7-10 working days. Today is working day 9, I emailed customer service for an update, and no response from them either. Not sure I'll be receiving this order. Terrible service.”

Helpful Report

Posted 1 week ago

“Terrible switch and bait sale stock offers. Rarely sale items are in stock. They take your money and make you apply for a refund.”

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(London) - Posted 1 week ago

“Don’t use this joke of a business. Nearly 4 months on no refund received. Terrible customer servand clearly no sign of respect to paying customers. How many times do you have to ask for your money back?”

Helpful Report

(London) - Posted 1 week ago

“Bought a Carhartt backpack last May 4th and six weeks later I’m still waiting for it to arrive. Customer service keep telling me that they have stock problem but promised that stock will arrive in 7-10 days time but obviously it never did. But the most annoying part is, while apparently there’s no stock , there’s still selling it online. Needless to say , I cancelled my order. Very very poor service. Disgrace really.”

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Posted 1 week ago

“The sales items are very good deal. The delivery is very online. Highly recommended.”

Helpful Report

(London) - Posted 1 week ago

“Ordered few Carhartt tees Still in process chasing them for answer no replies says order is delayed I would avoid buying from them”

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Posted 1 week ago

“Love my vase's, all arrived fine. Cheers.”

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(London) - Posted 1 week ago

“Ordered a Carhartt t-shirt in January. In June, I still have not received the item. I’ve had 5 months of various automated replies telling me me my item will be shipped in 8-10 working days mixed with more personal replies telling me my item is expected in the next week. This has repeated as a cycle for months. For over three weeks now I’m still pursuing a refund. All I get is rested holding auto replies to say there’s a back log on order responses. Terrible service and no sign of getting my money back or the item. They still show the item as in stock on their site! I’ve now discovered multiple friends with similar issues who’ve ordered stuff on the sale from huh.store Feels like a scam!”

Helpful Report

Posted 2 weeks ago

HUH. Store is rated 4.1 based on 3,957 reviews