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Hersey & Son Reviews

4.9 Rating 7,219 Reviews

98 %

of reviewers recommend Hersey & Son

Company Reviews

Product Reviews

4.9

Based on 7,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Hersey & Son 5 star review on 6th December 2025

Hersey & Son 5 star review on 12th June 2025

Hersey & Son 5 star review on 22nd May 2025

Hersey & Son 5 star review on 6th May 2025

Hersey & Son 5 star review on 5th May 2025

Hersey & Son 5 star review on 1st May 2025

Joanne Middleton

Hersey & Son 5 star review on 16th April 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we bought two items for our son for christmas, he is absolutley delighted with them thank you”

Helpful Report

(Walton-on-Thames) - Posted 10 months ago

“Unfortunately I ordered wrong size bracelet and it was too small so I emailed and was told what to do with returns, I payed for signed return which said it would be delivered by 1 pm next day but by 10-30am next morning my money was back in my account, amazing not usually that quick, no messing many thanks”

Helpful Report

(Walton-on-Thames) - Posted 10 months ago

“The bracelet is stunning and exactly what my wife wanted. But I asked for and paid for a secret message to be inscribed. When my wife opened it on Christmas Day this was missing, she did not know it was supposed to be there so loved it, but I was very disappointed”

Helpful Report

(Walton-on-Thames) - Posted 11 months ago

“Not as Chunky as I thought quite small st Christopher but lovely engraving and pleased how you can order chain and size to your liking”

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(Walton-on-Thames) - Posted 1 year ago

“It was a Prompt efficient delivery of a beautiful bracelet”

Helpful Report

(Walton-on-Thames) - Posted 1 year ago

“Very nice bracelet but the box it came in was cheap and what you ge from the pound shop”

Helpful Report

(Walton-on-Thames) - Posted 1 year ago

“I have used you a coupe of times to buy birthday presents, specifically bracelets. Both times there has been an issue with me getting the size wrong and you have always sorted this out with an alternaitve or refund if required. Easy to do business with and woudl thoroughly recommend.”

Helpful Report

(Walton-on-Thames) - Posted 1 year ago

“Nice product but much smaller than expected”

Helpful Report

(Walton-on-Thames) - Posted 1 year ago

Hi Rodney, we put dimensions and a model shot on the product page, but we are glad you like the product. Kind regards, Hersey & Son.

Posted 1 year ago

“A little bit later than expected for earrings to arrive, beautiful earrings, very pleased with them, a gift for a friend, definitely worth the wait & money”

Helpful Report

(Walton-on-Thames) - Posted 1 year ago

“The chain is very beautiful and amazing quality. Chunky but lighter than it looks. The clasp however is awful, I broke a nail trying to get it on. I also had to ask a random person on the street to put it on for me it wasn’t cooperating at all. Please use this feedback to try and improve the clasp otherwise a perfectly good chain.”

Helpful Report

(Walton-on-Thames) - Posted 1 year ago

Thanks for the review Shamima, we are glad you like the chain. The clasp is very strong and takes a while to get used to, but once you have done it a couple of times it will be fine! Let us know if you have any problems. Kind regards, Hersey & Son

Posted 1 year ago

“Easy to order and delivery was on time. One suggestion: item was wrapped in lovely tissue paper but it was stuck down. In order to check the item was undamaged and exactly what I ordered I had to almost destroy the paper.”

Helpful Report

Posted 1 year ago

“Frame was smaller than I thought, but well made,I really like it”

Helpful Report

Posted 1 year ago

“Enjoyed the shopping experience with Hersey. Thanks”

Helpful Report

Posted 1 year ago

“It's was more than I expected....thank you very much”

Helpful Report

Posted 1 year ago

“Super fast delivery. Engraving on the small side”

Helpful Report

Posted 1 year ago

“Arrived on time beautifully packed and Best of all the gift I ordered was greatly received So much so that i would use this company again.”

Helpful Report

Posted 1 year ago

“Very pleased with the ordering and delivery, however I was disappointed with the stone in the necklace. It was supposed to be a ruby but the colour was more like amathyist. This was a gift for my daughters birthday and her birthstone is Ruby.”

Helpful Report

Posted 1 year ago

“Seems like a good place to buy nice jewellery”

Helpful Report

Posted 1 year ago

“The magnifying glass was very pleasing. The only criticism that I have is your site is misleading in that it offers a 15% discount to first time buyers. Perhaps you would like to correct this. Otherwise I am pleased with my transaction. Thank you.”

Helpful Report

Posted 1 year ago

“The sterling silver salt mill is wonderful but due to the poor gift wrapping, at a cost of £10, I can only give a 4 star review. Still, next time, I will opt to gift wrap the parcel myself in which case perhaps a 5 star review would result. Comparisons are invidious, but the gift wrapping by Wentworth jigsaw puzzles uses plenty of elegant wrapping paper, (Hersey's wrapping paper barely covered the object), a generous ribbon with a beautiful bow (Hersey had no ribbon at all), and a formal gift card ( Hersey had no gift card) and so all in all Hersey gift wrapping was a disappointment ... even though the object was stupendous.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your recent order and feedback. We are pleased to hear you are happy with the salt mill. We do not charge for gift wrapping and offer this service free of charge, we simply wrap the order in silver coloured paper. If a gift card is requested we are always happy to handwrite a gift card and send with the order. Generally this service is used by customers wishing to send a gift direct to the recipient. With many thanks Hersey Silversmiths

Posted 1 year ago

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Hersey & Son is rated 4.9 based on 7,219 reviews