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Hersey & Son Reviews

4.9 Rating 7,385 Reviews

98 %

of reviewers recommend Hersey & Son

Company Reviews

Product Reviews

4.9

Based on 7,385 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Hersey & Son 5 star review on 31st January 2026

Karen Armstrong

Hersey & Son 5 star review on 6th December 2025

Hersey & Son 5 star review on 12th June 2025

Hersey & Son 5 star review on 22nd May 2025

Hersey & Son 5 star review on 6th May 2025

Hersey & Son 5 star review on 5th May 2025

Hersey & Son 5 star review on 1st May 2025

Joanne Middleton

135

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scoring a 4 as gift bag was accidentally missed off my order . The locket is a gift and looks beautiful, l m sure it will give lots of joy to the wearer !”

Helpful Report

(Walton-on-Thames) - Posted 10 months ago

“Beautiful silver heart shaped box Much smaller than expected a bit disappointed expecting something bigger for the money”

Helpful Report

(Walton-on-Thames) - Posted 10 months ago

“I ordered 2 engraved golf ball markers. Both very nice and promptly delivered..”

Helpful Report

(Walton-on-Thames) - Posted 11 months ago

“Good email contact. Product of gifts high end”

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(Walton-on-Thames) - Posted 1 year ago

“we bought two items for our son for christmas, he is absolutley delighted with them thank you”

Helpful Report

(Walton-on-Thames) - Posted 1 year ago

“Unfortunately I ordered wrong size bracelet and it was too small so I emailed and was told what to do with returns, I payed for signed return which said it would be delivered by 1 pm next day but by 10-30am next morning my money was back in my account, amazing not usually that quick, no messing many thanks”

Helpful Report

(Walton-on-Thames) - Posted 1 year ago

“The bracelet is stunning and exactly what my wife wanted. But I asked for and paid for a secret message to be inscribed. When my wife opened it on Christmas Day this was missing, she did not know it was supposed to be there so loved it, but I was very disappointed”

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(Walton-on-Thames) - Posted 1 year ago

“Not as Chunky as I thought quite small st Christopher but lovely engraving and pleased how you can order chain and size to your liking”

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(Walton-on-Thames) - Posted 1 year ago

“It was a Prompt efficient delivery of a beautiful bracelet”

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(Walton-on-Thames) - Posted 1 year ago

“Very nice bracelet but the box it came in was cheap and what you ge from the pound shop”

Helpful Report

(Walton-on-Thames) - Posted 1 year ago

“I have used you a coupe of times to buy birthday presents, specifically bracelets. Both times there has been an issue with me getting the size wrong and you have always sorted this out with an alternaitve or refund if required. Easy to do business with and woudl thoroughly recommend.”

Helpful Report

(Walton-on-Thames) - Posted 1 year ago

“Nice product but much smaller than expected”

Helpful Report

(Walton-on-Thames) - Posted 1 year ago

Hi Rodney, we put dimensions and a model shot on the product page, but we are glad you like the product. Kind regards, Hersey & Son.

Posted 1 year ago

“A little bit later than expected for earrings to arrive, beautiful earrings, very pleased with them, a gift for a friend, definitely worth the wait & money”

Helpful Report

(Walton-on-Thames) - Posted 1 year ago

“The chain is very beautiful and amazing quality. Chunky but lighter than it looks. The clasp however is awful, I broke a nail trying to get it on. I also had to ask a random person on the street to put it on for me it wasn’t cooperating at all. Please use this feedback to try and improve the clasp otherwise a perfectly good chain.”

Helpful Report

(Walton-on-Thames) - Posted 1 year ago

Thanks for the review Shamima, we are glad you like the chain. The clasp is very strong and takes a while to get used to, but once you have done it a couple of times it will be fine! Let us know if you have any problems. Kind regards, Hersey & Son

Posted 1 year ago

“Easy to order and delivery was on time. One suggestion: item was wrapped in lovely tissue paper but it was stuck down. In order to check the item was undamaged and exactly what I ordered I had to almost destroy the paper.”

Helpful Report

Posted 1 year ago

“Frame was smaller than I thought, but well made,I really like it”

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Posted 1 year ago

“Enjoyed the shopping experience with Hersey. Thanks”

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Posted 1 year ago

“It's was more than I expected....thank you very much”

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Posted 1 year ago

“Super fast delivery. Engraving on the small side”

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Posted 1 year ago

“Arrived on time beautifully packed and Best of all the gift I ordered was greatly received So much so that i would use this company again.”

Helpful Report

Posted 1 year ago

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Hersey & Son is rated 4.9 based on 7,385 reviews