Hersey & Son Reviews

Name: Hersey & Son
Address: 14 Lyon Road, Walton on Thames, Surrey
Rating: 4.92

4.9 Rating 7,861 Reviews

98 %

of reviewers recommend Hersey & Son

4.9

Based on 7,861 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Hersey & Son 5 star review on 31st January 2026

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy online service, could do with more pictures to help choose jewellery. If they did a curb chain I would definitely buy... Thanks”

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Posted 2 years ago

“Bought a silver T-bar heavy round belcher bracelet. The bracelet is beautiful, very pleased with it. However, the link from the bracelet to the large loop that the t-bar goes through is a very cheap and thin link that is not sealed in any way. On just the 2nd day of wearing it fell apart. I can't understand why you'd make something so beautiful and finish it off so poorly. Need to take it to a jeweler to get a decent link put on that is secure.”

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Posted 2 years ago

Hi Nicola I'm not sure what happened here. We don't normally use thin links in this bracelet at all so I suppose it's possible that one of our silversmiths used a wrong link in error. In any case, apologies for that and hopefully we have resolved this issue for you now. Kind regards Stewart Hersey

Posted 2 years ago

“Really good quality its a Christmas present for my partner just hope he like it as much as me”

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Posted 2 years ago

“I found the entire experience great from Start to finish, the magnifying glass pendant was a present for someone and they are really pleased with it. The quality is superb. Thoroughly recommend Hersey.”

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Posted 2 years ago

“I’ll write a review once the Christmas gift has been received. I’ve not opened it!”

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Posted 2 years ago

“Not good. The gift purchased was for a person retiring from work after many years. The failure to deliver meant the gift could not be presented to her by the staff. This was very disappointing indeed. You were aware that the package was not collected and that you could not meet the delivery time undertaking but no notice was given to us. Not good at all. The product itself is very good. Your website is not helpful either. Shame.”

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Posted 2 years ago

Thank you for your recent order and review. We apologise that there was a delay with the delivery. We should have made contact with you to advise of the delay. The cost of the delivery has been refunded back to you. Please accept our sincere apologises for any inconvenience caused. Hersey Silversmiths

Posted 2 years ago

“Good quality cross necklace, happy with purchase”

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Posted 2 years ago

thank you for your recent order and kind review. We are pleased you are happy with your cross.

Posted 2 years ago

“Very happy with the product and quick service. Will use again.”

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Posted 2 years ago

“It's lovely thank you. He'll be really happy. This replaces a similar one which he'd had for many years but which was lost.”

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Posted 2 years ago

Thank you for taking the time to review your recent order. We are delighted you are pleased with your purchase.

Posted 2 years ago

“Excellent, helpful customer service.”

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Posted 2 years ago

“Excellent service and a wonderful piece of jewellery for the price”

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Posted 2 years ago

“Great service and lovely products. I have bought several items as gifts and I am delighted with them all. The recipients were equally pleased!”

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Posted 2 years ago

“I ordered a simple but lovely bracelet at a sensible price and found the whole process very straightforward. The bracelet arrived early which was great and I’m more than happy with it.”

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Posted 2 years ago

“First time customer easy transaction gift delivered exactly as proe”

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Posted 2 years ago

“The necklace was exactly what I wanted, I really like it. Ordering and delivery were quick and efficient. Thank you.”

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Posted 2 years ago

“Originally bought a bangle via Not on the High Street. Very beautiful, but too big. Hersey’s were fabulous when I went direct to them to get a smaller replacement. Great service and very high quality, heavy hammered bangle. Everyone comments on it. So impressed, I went back direct to buy three pairs of earrings, all beautiful and very high quality of craftsmanship. Highly recommended.”

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Posted 2 years ago

“Absolutely delighted with the wine bottle collar purchased as a Christmas present. Beautifully engraved and nicely presented, thank you.”

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Posted 2 years ago

“Excellent website and very prompt service. Lovely tie clip, very well presented”

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Posted 2 years ago

“Beautiful Keyring. Very good quality. Engraving perfect. Outstanding on delivery, arrived within 3 days of ordering. Definitely recommend!”

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Posted 2 years ago

“Beautiful Quality item i have ordered before from yourself but we received the bracelet in shine not matt .”

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Posted 2 years ago

Hersey & Son is rated 4.9 based on 7,861 reviews