Hersey & Son Reviews

Name: Hersey & Son
Address: 14 Lyon Road, Walton on Thames, Surrey
Rating: 4.92

4.9 Rating 7,531 Reviews

98 %

of reviewers recommend Hersey & Son

4.9

Based on 7,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Hersey & Son 5 star review on 31st January 2026

135

Anonymous

Anonymous // 01/01/2019

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“Service was very fast considering I ordered a engraved item and postage was speedy aswell. Would definitely recommend.”

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Posted 4 years ago

“Found Hersey very good, quick response to my query on what font to use for initials.Very pleased with cufflinks thank you.”

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Posted 4 years ago

“delivery was fast arrived within 2 days, well packed and the product was very nice good weight and style to it”

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Posted 4 years ago

“Well made, good quality, classic”

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Posted 4 years ago

“Very good. Bit of a shame that the transactions cannot go smoothly to Europe because of brexit. But a marvellous product and a very helpful team in the U.K.”

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Posted 4 years ago

“Fantastic easy website , very fast delivery and a beautiful necklace . Very pleased”

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Posted 4 years ago

“Amazing service: superb quality, beautifully presented, punctually delivered. Cannot fault this company and will certainly be using it on future occasions.”

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Posted 4 years ago

“Item arrived promptly, was well packaged and of great quality.”

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Posted 4 years ago

“This product was purchased as a gift, of which I’ve yet to see if the recipient is pleased or not. However, from researching the product, purchasing and delivery I can honestly say it was a very smooth process. I would definitely recommend to family and friends. Well done to the team 👍🏼”

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Posted 4 years ago

“Nice necklace, as described, engraved and arrived promptly. Great service 😊”

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Posted 4 years ago

“I'm still waiting for my item to arrive, it has been over a week and not 2 to 5 days as advertised. I have contacted the company and advised item had not arrived, they asked for my delivery address I have heard nothing since! I have contacted the post office after being in a queue for 20 mins to see of any issues to which they said no. I tried to call the number listed for Hershey, this is unobtainable. I am now having to go through the bank to get my money back. I really did not need this hassle and have come to the conclusion this is a dody company, if they weren't they would have come back to me, instead I feel like an idiot as I have been had over!”

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Posted 4 years ago

Dear Katie, Thanks for taking the time to leave a review. I am very sorry that your sixpence has not arrived, of course we made it and sent it to you but the Post Office has let us down. It was sent first class but it is not tracked as you didn’t specify or pay for a next day delivery. Our telephone number is obtainable and answered during office hours, there is also an answer phone for leaving messages. I’m also sorry that you felt the need to leave a bad review as we work very hard to provide a good service for our customers, we are certainly not a dodgy company as you write! I will ask the office to look into this further when they arrive. Kind regards, Stewart

Posted 4 years ago

“Very pleased with my purchase, my wife loved it. It helps that you can add your own personal text,making it special. There is lots to choose from for a 25th wedding anniversary. Well done Hersey& Son..”

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Posted 4 years ago

“Very pleased with the silver bangle!”

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Posted 4 years ago

“Great quality at an excellent price, easy to order and delivered without drama. Will be ordering again.”

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Posted 4 years ago

“The purchasing of my order was very efficient however I was forced to call Hersey & Son beforehand as their website lacked certain crucial information such as the height of silver coasters and whether the width measurement was of the extremity or the internal diameter. It would help customers decide which product is best by providing a full description on the web site.”

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Posted 4 years ago

“A detailed, silken finish to the silver Sailing Boats has made for an exquisite gift for a relative’s special birthday: five stars all the way. Hersey & Son - perfect choice. B. J. M. Speed, Glasgow”

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Posted 4 years ago

“Absolutely pleased with the purchase and service received . Thank you”

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Posted 4 years ago

“From ease of order through to delivery the process was excellent, and we are delighted with the finish and quality of our coaster. We wanted something that could be used regularly and will also last for a long time to remind us of our Silver Wedding and this is perfect. We would definitely recommend using Hersey & Son.”

Hersey & Son 5 star review on 3rd November 2021

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Posted 4 years ago

“Wonderful service. The cuff links arrived in two days from order being placed. Fabulous quality, just perfect in all respects. Thank you.”

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Posted 4 years ago

“The bracelet was a present for my daughter's birthday. Very pleased with the style and quality”

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Posted 4 years ago

Hersey & Son is rated 4.9 based on 7,531 reviews