Hersey & Son Reviews

Name: Hersey & Son
Address: 14 Lyon Road, Walton on Thames, Surrey
Rating: 4.92

4.9 Rating 7,670 Reviews

98 %

of reviewers recommend Hersey & Son

4.9

Based on 7,670 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Hersey & Son 5 star review on 31st January 2026

135

Anonymous

Anonymous // 01/01/2019

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“I ordered 2 necklaces by mistake and received an enquiry from you as to whether I really meant it! As they were so pretty I kept both which were delivered promptly and beautifully presented. Many thanks for your excellent service - I will be looking at your website first in future!”

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Posted 2 years ago

“Very easy to order and no fuss delivery Great products”

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Posted 2 years ago

“The ordering and delivery from Hersey were all first class. The ring I ordered was exactly as expected. Simple and unfussy”

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Posted 2 years ago

“The silver napkin clip is a perfect gift for my father's 80th birthday. Wonderful quality & packaged beautifully”

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Posted 2 years ago

“I bought my best friend a silver sixpence necklace from Hersey & Son. It arrived promptly only after a couple of days of ordering. I had a few queries regarding the item which was dealt with within hours and very satisfactorily The item is beautiful and well made, and came well packaged.. I will definitely recommend this company for its attentiveness and communication and it was done in a very personal way. Thank you”

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Posted 2 years ago

“Excellent bracket , brilliant service”

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Posted 2 years ago

“Very impressed with the quick delivery of my purchase and the quality of the bangle. Very well made. Will definitely recommend Hersey to friends.”

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Posted 2 years ago

“Absolutely beautiful bangle.. Good weight to it so won’t I be afraid to wear it all the time. Made many purchases from Hersey. Always quality products and fantastic customer service. Highly recommend. Very happy customer.”

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Posted 2 years ago

“Item is beautiful and very good quality and beautifully packaged the chain was really knotted though which was a pain hence losing one star but otherwise very nice”

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Posted 2 years ago

“Item as described & good quality. Service & delivery good too arrived on time as per dates given.”

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Posted 2 years ago

“Easy web site to navigate Supportive and helpful staff Quick delivery with great and effective packing Beautiful products, exactly as hoped”

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Posted 2 years ago

“The order was delivered quickly but sadly, this was the only positive. The incorrect item was sent and it was clearly a rushed job with poor attention to detail. The bangle was not symmetrical and highly disappointing resulting in a return. It is such a shame that more attention is not paid to fulfilling orders correctly and quality assuring products over the turnaround time.”

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Posted 2 years ago

Dear William, Thank you for your review. I'm very sorry that you received an incorrect size product and that you were not happy with the quality of the bracelet. This is an extremely unusual occurrence as our colleague who checks and packs everything normally picks any problems up. We can only apologise that we did not see the mistake on this occasion and will, of course, issue you with a full refund on receipt of the return. Kind regards Hersey Silversmiths

Posted 2 years ago

“Dealing with Hersey on line was extremely simple and having made the purchase the delivery was unbelievably good. I would thoroughly recommend others to use your service. Thank you.”

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Posted 2 years ago

“Beautiful heavy silver bracelet for my Grandson's 18th, he was over the moon with it. I shopped around and felt the Hersey's bracelet was the best quality. The clasp very robust compared to others. Very glad I decided on this Silversmiths. Very speedy customer service. Item arrived Very quickly. Cannot fault and would highly recommend.”

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Posted 2 years ago

“Order arrived very quickly. The cufflinks were beautifully package in a eco friendly box. The weight and quality of the cufflinks far exceeded my expectations. Would highly recommend.”

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Posted 2 years ago

“Shipment arrived quickly and website is easy to use”

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Posted 2 years ago

“Nervous about ordering jewellery online but the bangle I have received is fantastic. Solid silver, heavy weight open cuff. It was less than half the price quoted by my local jewellers. I will definitely order from this website again”

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Posted 2 years ago

“Very happy with the quality and service we received.”

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Posted 2 years ago

“Amazing quality and beautifully engraved. Customer service was outstanding. I asked for the message to be changed and within the hour I had a reply advising all done. I will be ordering again. Thank you so much x”

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Posted 2 years ago

“I placed order in the morning and choose next day delivery, my order arrived exactly next day . Quality of a product was outstanding, also I really liked the packaging. Would definitely recommend Hersey to friends and family.”

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Posted 2 years ago

Hersey & Son is rated 4.9 based on 7,670 reviews