Heating Controls Online Reviews

Name: Heating Controls Online
Rating: 4.90

4.9 Rating 4,547 Reviews

100 %

of reviewers recommend Heating Controls Online

Company Reviews

Metrics

Info

4.9

Based on 4,547 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Heating Controls Online 5 star review on 24th January 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despatch and delivery was good and free. I would definately use them again.”

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Posted 11 years ago

“Good heating controls. Arrived the very next day which was impressive. The controls were expensive but Heating Controls on line were cheaper than most for this product.”

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Posted 11 years ago

“The part was exactly what I wanted to repair a valve, my only issue was it was greatly over priced, but as the other only option was to change the type of valve and the work that was involved it was easier to rebuilt insitue the existing one.and pay up.”

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Posted 11 years ago

“The controls from heatingcontrolsonline are easy to select and delivered promptly in a well packaged form. The previous order that we received to this one was not correct, and correcting it was not made easy as we had to send the wrong article back before we got the correct one and it wasn't our mistake. Heatingcontrolsonline do not take responsibility for failurs and defects, instead directing to the manufacturer which can be tedious and more awkward than buying from a local shop. Generally useful website. Don't allow for trade accounts so payment process is unhelpful.”

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Posted 11 years ago

Thank you for your review. Our returns process offers the option of a replacement first, should you wish. We also deal with all returns ourselves, unless requested by the manufacturer, we do not refer onto manufacturers for general warranty replacements.

Posted 11 years ago

“Easy to order, paid extra for express delivery, arrived within the time limit. No complaints”

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Posted 11 years ago

“Good communications, emails telling which day the item would be delivered, then on the evening before, an email giving me a one hour time slot. Item arrived in a few days, in good condition.”

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Posted 11 years ago

“I'm a DIYer. The right product, at the cheapest price I could find for immediate purchase, was ordered just before 3.00 pm one day and was delivered the next day at 12.00 pm. The only reason for not awarding five stars was because the delivery company gave my package to the wrong neighbour - not really Heating Controls Online's fault! Otherwise I also found the service by the delivery company - Interlink Express - very good, with the ability to track your driver's whereabouts online and with an actual delivery time prediction being emailed ahead. I did pause to check out the payment company which was not one I recognised and some reviews were quite negative. But I had no problems at all and payment wasn't taken from my account until the day after the delivery had been made. Totally satisfied.”

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Posted 11 years ago

“We would like to thank you for the excellent service we received and the unit arrived at the time specified. It was a 'like for like' replacement for a +27-year old programmer. The only thing to find fault with is that no backplate was provided with the replacement unit: electrician had to use the existing backplate”

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Posted 11 years ago

“Very quick service and good value”

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Posted 11 years ago

“Price is right”

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Posted 11 years ago

“Good description of product and delivery options. Delivered on time. Fitted and working well.”

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Posted 11 years ago

“Great service and great product. What more can you ask for.”

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Posted 11 years ago

“sSADLY THE INSTRUCTIONS FOR MY PURCHASE DI D NOT MATCH THE ITEM I RECEIVED..”

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Posted 11 years ago

“As ordered and fast delivery, plus good price.”

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Posted 11 years ago

“Generally a very good company with some very interesting products. They are capable of sending the wrong stuff though, and not massively helpful about sending out the right stuff once the problem is identified, This can delay jobs which isn't very helpful to professional installers who have to go back on another day to finish a job. They don't do trade accounts either, which again isn't great for installers who then have to put transactions onto their personal credit cards rather than having the company billed. Over all, still a 'Good' though ! J/.”

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Posted 11 years ago

“Thw web site was easy to use with good descriprions of the products and keen prices. The item arrive quickly and is now installed and working.”

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Posted 11 years ago

“Had trouble with the online payment button so rang the office the next day, they sorted the order out on the phone, and the item as delivered the next day even though I went for economy delivery! Siemens rev24 bought, it needs it's own mains supply but once you've sorted that it's excellent.”

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Posted 11 years ago

“The order was delivered within the timescale stated. It was well packed.”

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Posted 11 years ago

“Easy to shop with; what I wanted at a good price; goods arrived promptly and worked.”

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Posted 11 years ago

“It was ordered and arrived on the day it should so no complaints”

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Posted 11 years ago

Heating Controls Online is rated 4.9 based on 4,547 reviews