Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,996 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 24th July 2025

Anonymous

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3787

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered £45 flowers, quality was less then a £10 supermarket bunch. Arrived with several roses wilted, by day 4 they were dire and thrown away. Was offered a replacement bunch which was declined as no faith that a second bunch would be any better, so I requested a refund Emails that were being responded too within half an hour then suddenly stopped. Took 4 unanswered emails from me, a message on an Instagram post and a direct Instagram message to get a response to my refund request. It was agreed, but or the wrong amount so had a to chase again for the right amount. Have yet to receive said refund so will wait and see what actually gets put in my account and when. The marketing of this florist is fab, everything online is beautiful it's a shame the quality doesn't match the advertisement. Very disappointing.”

Helpful Report

Posted 3 years ago

“You are asking me to write a review for flowers that I haven’t yet received despite the fact that were supposed to be delivered yesterday. I emailed your customer service team yesterday and still don’t have a reply so won’t be using you again.”

Helpful Report

Posted 3 years ago

“Simply awful experience. Placed my order for a beautiful bunch of flowers to be delivered the next day to a dear friend just coming out of hospital. Following day no dispatch notice. No delivery. Following day still nothing. Sent an email to chase the order. Zero response. Following day still no flowers and still no response. Have chased again but I expect I will be ignored again. Just the worst customer service ever and will be chasing now for a full refund. If anyone EVER responds!! AVOID!!!!”

Helpful Report

Posted 3 years ago

“I ordered a bouquet for my mother to mark the anniversary of my father's death and the incompetent staff at this useless florist put the wrong postcode on the address meaning the flowers weren't delivered. I put the correct postcode on the order, so I have no idea how this happened. I'm so angry and upset about this, this company is to be avoided like the plague!”

Helpful Report

Posted 3 years ago

“The orchids I ordered for my wife bore no resemblance to those illustrated on your site. The presentation and quality of the basket was equally unlike that shown”

Helpful Report

Posted 3 years ago

“I order a bokeh from your website for my friend and I did the payment the order didn't reach her as well as when I track the order they wrote that there is no order under this email !😕 I have a capture from the amount deduction”

Helpful Report

Posted 3 years ago

“the roses were all opendened and half dead I would like a refund please”

Helpful Report

Posted 3 years ago

“A am totally appalled by this service, I ordered an expensive bunch of flowers for a special birthday to be delivered on Saturday. They weren’t delivered despite 24 hour concierge and still haven’t arrived on Tuesday afternoon. Customer service is awful, I can’t speak to anyone and can’t get my money back. Disgraceful.”

Helpful Report

Posted 3 years ago

“Total disappointment ordered bouquet value over £50 in plenty of time for next day delivery stressing that it was a very exceptional and emotional order to be delivered next day and reasons of great importance. But I was completely failed no bouquet arrived until the following day - a day late - the entire failure caused much upset. I certainly will not use Haute again very unreliable. No explanation , no apology.”

Helpful Report

Posted 3 years ago

“It’s been a week and still no flowers These were for my sisters wedding anniversary which has now been and gone. First complaint email sent after 3 days of order. I was told that deliveries to Scotland take a bit longer as stayed in terms and conditions. Fine I will wait a bit longer 7 days later and still no flowers. Second complaint email sent and was told again…… deliveries to Scotland take AN EXTRA WORKING DAY. One extra…. It’s been 5 extra working days. I had asked for a refund which has been ignored! Customer service is shocking. Never order again from here and I would advise others not to. I still want a refund!!!”

Helpful Report

Posted 3 years ago

“Terrible service!!! Sent about 4 emails 2 tweets ( 😩) no reply. Delivery was suppose to be on Saturday… no delivery , waited until Monday , no delivery . These flowers were suppose to be for a very sick friend of mine. I’m so annoyed about this. The fact that no one has contacted me to explain or apologise and there is no number to call. Arrrrrrhhhhhhh . I would like an immediate refund please!!! Shocking service . I will Keep on writing bad reviews and tweets until you refund my money back, I’m not happy at all.”

Helpful Report

Posted 3 years ago

“Ordered the large bouquet £60 and received a very sad looking handful of flowers. Absolute waste of money and incredibly disappointed.”

Helpful Report

Posted 3 years ago

“The orchids were not delivered. They were paid for and were an anniversary present to my sister . No response”

Helpful Report

Posted 3 years ago

“Would not recommend buying from this company. I ordered a set of flowers that looked nothing like the image shown on the site. They delivered the wrong size flowers which they admitted to and still refused to give me a refund or store credit. Baring in mind these were flowers I brought for a loved one who is grieving and they delivered a horrendous bunch of flowers. Im disgusted.”

Helpful Report

Posted 3 years ago

“If I can give no star, I will. They are spam. Don’t buy from them. I gave them the right address. They did not deliver and refuse to refund me and said my address was wrong . But it was the correct address. They also said there will be an email with tracking number when the flower was despatched but I never received an email re: flower dispatch . Don’t fall for this scam”

Helpful Report

Posted 3 years ago

“Ordered funeral flowers with a specific delivery date over one week in advance of requir3d delivery. They arrived a day late. Not great.”

Helpful Report

Posted 3 years ago

“Customer Service?? Are you kidding me? I ordered flowers for my daughter for a special occasion, to be delivered Tuesday 28th September. They were ordered in plenty of time, early on Monday 27th. Lots of assurances about next day delivery etc. etc. When I contacted them at the end of the day, having had to spoil the surprise by asking my daughter if she had received them, I was given a generic response and a tracking link. The link didn't work! I will never use them again. I'd rather pay extra and go with a firm that delivers on the day you need the flowers to be delivered. I was pointed to the 'small print in our terms and conditions' which obviously whispers 'we may not deliver your flowers in accordance with the GREATLY ADVERTISED all over our website assurance/promise of next day delivery. Really poor show Haute Florist.”

Helpful Report

Posted 3 years ago

“ordered flowers for my mother in laws birthday they did not arrive!! was told it can take longer to deliver to scotland!! if i had known this i would not have ordered from them and won't be ordering again”

Helpful Report

Posted 3 years ago

“Flowers not delivered and taken back to depot for two days without giving options of delivery. Not really very good for fresh flowers!”

Helpful Report

Posted 3 years ago

“I would not order from you again. I ordered flowers and chocolate for next day delivery, I never received an email with a tracking number to follow the delivery, and order was not delivered either...”

Helpful Report

Posted 3 years ago

Haute Florist is rated 4.7 based on 29,996 reviews