Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,961 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3785

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a hand tied bouquet from a friend for my Birthday. They looked great when they arrived but started to die from the next day. They looked like they had been out of water for a long time. It is impossible to contact the company to complain.”

Helpful Report

Posted 4 years ago

“Perhaps it's me. Kept telling me to accept Terms and Conditions, but nothing said that. Chat - nobody responded - found a thing that asked what I wanted, one of which was speak to an Agent - passed me on to Facebook. Really hard work - these Flowers are for a funeral, either way, there was nothing to request a delivery time, and I can't find a phone number to confirm - Bloody hard and frustrating to order. Guess work at this point if they turn up on time!”

Helpful Report

Posted 4 years ago

“I sent a large Orion hand tied to my family for Christmas and they ended up with someone else’s flowers which whilst being lovely were not what I ordered and no card message to say who from. They phoned and asked me if I had sent any flowers and I asked them to send a picture over which clearly showed something completely different. I was using Haute having been recommended in Good Housekeeping Magazine. The floral display was lovely but it would have been nice to have received my order.”

Helpful Report

Posted 4 years ago

“Delivered when they said they would (for my wife's 40th birthday) but large bunch of flowers (roma bouquet) only lasted 3 days then most were dry, crispy and dead despite following the company's instructions and making sure the flowers were well watered. Sent 4 emails to customer services but after a week I still haven't had a response. Very unhappy and won't use this company again.”

Helpful Report

Posted 4 years ago

“I was disappointed to learn that my family had received someone else’s order and no card was inside to say the sender. Flowers were very nice but I had ordered a large “Orion” hand tied and what was inside was totally different. I asked them to take a picture. I was sorry as it was a surprise for Christmas.”

Helpful Report

Posted 4 years ago

“Sad flowers, even sadder customer service Flowers arrived a day late and dead. Mistakes happen but no response from our many e mails and attempted telephone calls to Haute for five days. No apology to myself (the recipient) and my request to speak to a manager blocked / ignored by my call handler. Also a poor apology to the sender who had spent her hard earned cash on this treat, with a replacement bouquet offered only after much persistence. Difficult times I know for us all but it can sometimes be about how a mistake is addressed and rectified than what actually went wrong. Shocking customer service. Think twice before choosing Haute (Prestige Flowers) for letterbox flowers.”

Helpful Report

Posted 4 years ago

“The whole thing was spoiled by not including the personalised card with the flowers I ordered. This was my wife’s birthday bouquet and until I got in touch having heard nothing from her she had no idea who they were from.”

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Posted 4 years ago

“First and last time I would use Haute. I ordered flowers, chocs and a cake for my sister’s birthday. The cake didn’t arrive. I was offered a refund (for more than cost of the missing cake) plus a voucher. But it’s not about the money - I wanted everything I ordered not just part of it plus my money back. Interflora have never sent an incomplete order in my experience. On the plus side my complaint was handled extremely quickly and efficiently. But I wanted my whole order delivered!!!!!”

Helpful Report

Posted 4 years ago

“Unfortunately, I was really disappointed. Two of the roses stems were broke and for what I paid for a large bouquet it really was not worth it, to me it was a small bouquet. Sorry to have to write a review like this,”

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Posted 4 years ago

“Flowers never arrived sadly. Booked a specific date, for a reason. Now being delivered tomorrow which is too late. If you are thinking of ordering flowers via Haute I’d pick a day or two earlier than you need them just in case.”

Helpful Report

Posted 4 years ago

“Delivered to late in the day to be appreciated..said 14-20 but didn't turn up till 16-40..it was dark and my mom's birthday was almost over.. unacceptable. However flowers are of better quality than most brands, definitely better than interflira”

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Posted 4 years ago

“The flowers have not been delivered today as per order despite order being placed 4 days ago. Very disappointing and will not use again.”

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Posted 4 years ago

“Roses badly bruised on the outside petals, tiny pink flowers in cluster half dead , I have had these flowers for 2 days and will be lucky if they make Monday! A expensive birthday gift!.”

Helpful Report

Posted 4 years ago

“Although the recipients of the two orders I placed were very happy with the flowers, one delivery was delivered a day late, with no explanation as to why. Rather disappointing on my part.”

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Posted 4 years ago

“I didnt receive the flowers i ordered Wefes burthday on 21st today. Ordered and oaid 19th november 2020. Disappointed”

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Posted 4 years ago

“Not delivered as promised”

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Posted 4 years ago

“Parcel arrived a day later than arranged.”

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Posted 4 years ago

“Ordered flowers for a specific date and they didn’t arrive. Very disappointed”

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Posted 4 years ago

“Ordered a medium bouquet sized hand tied bouquet, but when it arrived to the recipients house, it looked nothing like the picture and looked like a standard size one! I don’t get how they can charge extortionately and get away with it. If it was arranged beautifully and was full like the picture, I wouldn’t have minded to pay the price but that wasn’t the case. Looks tacky and cheap. Even the supermarket ones look better. Never again. However delivery was on time and packaging was decent.”

Helpful Report

Posted 4 years ago

“The flowers did not arrive on the intended day and unfortunately it took sometime for Haute to reply back to me as no direct telephone numbers are offered on their site. It was eventually sorted out a week later!! Very disappointed with the service but the flowers were delivered eventually and I have been advised they were very nice when they finally arrived.”

Helpful Report

Posted 4 years ago

Haute Florist is rated 4.7 based on 29,961 reviews