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Haute Florist Reviews

4.7 Rating 27,812 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

4.7

Based on 27,812 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 8th June 2024

Haute Florist 5 star review on 8th June 2024

Haute Florist 5 star review on 8th June 2024

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for Valentine's Day for my wife. By the second day the roses had started to curl up and go badly brown around the edges and greenery had wilted. Had to throw away. Put complaint into Haute and after chasing they refunded money. V disappointing experience.”

Posted 2 years ago

“Sadly the wrong flowers were sent and chocolates were sent rather than the birthday cake that I ordered. After complaining the right bouquet was sent but this was 2 weeks after my friend's 80th birthday. Regretfully I would not use again.”

Posted 2 years ago

“These flowers were sent to me by my sister for a special birthday. The flowers were beautiful but VERY short-lived. Usually, a hand tied bouquet will last a good 8 to 10 days with the correct care and flower food. Sadly these flowers were brown and dying within a week. I would not use Haute in the future.”

Posted 2 years ago

“Valentine’s Day order was delivered incomplete much to the disappointment of my wife and young daughters. Haute florist did not see the value in rectifying the order due to the cost of the forgotten item - would rather have sent the item than received the refund!”

Posted 2 years ago

“Don't buy flowers from these people they send you dying roses and piddly little ones too not happy for the money my husband paid for my valentine Day bouquet absolutely rubbish”

Posted 2 years ago

“I have used Haute florist many times and always been very happy with the service. I ordered a blue Hydrangea for my good friend who has just come home after heart surgery. It was very important to me that it arrived yesterday. It didn't arrive as promised and also no communication with me about it. I can't see any easy way to ring you to discuss this. I'm very disappointed.”

Posted 2 years ago

“Lovely flowers but I paid for a large bunch and was very disappointed with the amount that arrived. The picture online shows a medium bunch and what arrived was smaller in my opinion, not bigger. Definitely not worth the money”

Posted 2 years ago

“Arrived damaged - flowers ended up being nothing special - 2nd day in wilted - not worth the money”

Posted 2 years ago

“The flowers were all fresh and lovely, but I paid £30 for such a tiny bouquet, pretty disappointed for the money paid!!”

Posted 2 years ago

“Ordered the country wild bunch as they were pretty and chose to pay extra to make it a large bunch. The flowers arrived on time but the pink roses were substituted for orange so made the bunch look cheap. Few leaves were bent and lost a few petals in transit. They also sent a medium bunch instead of a large which was paid for.”

Posted 2 years ago

“I ordered flowers to be delivered on 24th Jan. This date was available on your website but then on the day I was informed by email that delivery was 25th Jan. Very disappointed”

Posted 2 years ago

“Yet again a special occasion was missed! I ordered flowers for my friend’s 60th birthday to be delivered on Monday 24th January. They were not delivered till the following day.Why offer a specific day to deliver when it doesn’t actually happen? Blaming the pandemic is no excuse now. 2 out of 3 of my orders were late. You spoiled the occasion again!”

Posted 2 years ago

“picked the belle in black bouquet, £50, was really disappointed with the size of the bouquet, really small for the price. Also had them delivered to my mums work but forgot to add my mums name, only had the place of business and they were unable to amend this with 3 days notice before delivery was due. I had ordered 4 days in advance. Poor service overall,”

Posted 2 years ago

“arrived 2 days later than stated”

Posted 2 years ago

“I ordered and paid for a white orchid in ceramic pot to be delivered on Saturday 8th January 2022 - nothing arrived - I only received an automated response to my email enquiries. I have requested my direct debit payment be reimbursed - perhaps I shouldn't hold my breath waiting for that. I will not be recommending Haute Florist to anyone”

Posted 2 years ago

“Okay. Wouldn’t say the flowers reflect the picture or the price”

Posted 2 years ago

“So disappointed to hear from my son, that the flowers I had sent, for his partner’s birthday, were more than underwhelming. Apparently, there were about 8 stems in the order, and they couldn’t find a vase small enough to display them! I am so embarrassed. I picked Haute, to give another supplier a chance, but it’s not one that will be repeated.”

Posted 2 years ago

“So disappointed These we’re not next day delivery and obviously won’t last long. cid:459B606C-7806-4FA1-BB1B-734A3180A78A”

Posted 2 years ago

“Was delivered a day later than the indicated delivery date. Disappointed.”

Posted 2 years ago

“I've had no confirmation that the flowers were delivered as promised. They were going to a care home and there is no way I can contact the recipient at the moment. I received only a general unhelpful automatic email to my enquiry. The flowers were not cheap, and I would really like confirmation of delivery.”

Posted 2 years ago

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Haute Florist is rated 4.7 based on 27,812 reviews