Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“The flowers were requested for the 2nd July and I received notification they were going to be delivered that day. I then got a notification the next day saying they would be delivered on 3rd, which they were. Why have a delivery date when you don't deliver on that date with no explanation.....”

Helpful Report

Posted 2 years ago

Thank you so much for your review, Sue. I am so sorry that your experience with us was not great. I really appreciate that you took the time out to let us know that you had requested the flowers for the 2nd July and instead got notification that your order was going to be delivered the next day, with no explanation. We take feedback like yours seriously and understand how it can be frustrating for customers. I have located your order and contacted you via email. Best wishes, Ellie

Posted 2 years ago

“Booked a delivery of 2/6/23 for sister’s birthday. Then received a message saying they would not be delivered until 3/6/23. Raised a complaint and no one has been back to me. Poor customer service”

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Posted 2 years ago

Thank you so much for sharing your experience, Janette. We really appreciate that you took a moment to let us know about your experience with us. We apologise for the delay on your delivery, and we regret that your complaint has not been addressed. I have located your order and email and can see that our customer service team did respond on the 4th of June. Warm regards, Tom

Posted 2 years ago

“Flowers were not as advertised (at all - ordered 12 red roses in bloom, got 8 pink peonies in bud) and they only offered a partial refund (after trying to insist on resending them a couple of times - but the special occasion was on the day I ordered them for, not some other day in the future...) UPDATE: managed to get a full refund by raising a claim against them in PayPal.”

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Posted 2 years ago

Thank you so much for taking the time to provide your feedback, Tom. We are very sorry that the incorrect bouquet was delivered on this special occasion. We do apologise for any disappointment or upset caused. Warm regards, Rosie

Posted 2 years ago

“I got a note when flowers were delivered to my sender which was good. However after receiving no feedback from the receiver over a week later, I contacted them to find out that the flowers were never delivered. I have since then contacted the company to find out why the flowers were signed as delivered but were not. They then sent me a pick of the package outside to insinuate that, it means it was delivered. When I explained that leaving a parcel at someone’s door without a note or dither attempt is not delivery and was not given as accountability from their side. Why it was left at a random door instead of someone to ring the door bell, I don’t know. Issue still ongoing with trying to get a refund/ another delivery. Let’s just say it was my first time and likely to be my last which is a shame because the flowers looked lovely”

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Posted 2 years ago

Thank you, Afia for taking the time to tell me about your experience with Haute Florist. I appreciate the feedback about our delivery service and I apologise that your experience was not what you expected. I am sorry that the flowers were never delivered and that the package was left at an unknown location. I have located your order and can see that our customer service team has responded to your email and is awaiting your reply. Best wishes, Katie

Posted 2 years ago

“I booked the gift 2 weeks in advance and I received the confirmation that the order was completed. The day of the birthday the receiving didn't get any gift. After emailed the company the same day I received an email saying that the item selected was just for the UK and if I was interested on sending it was necessary to pay an extra charge. Birthday has passed, company didn't advice me about the issue and I am so frustrated from this service.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your review of Haute Florist. We apologise that the order was not delivered and that we were not able to inform you of the issue before the day had passed. We understand how frustrating this experience must have been and we are sorry for this. I will feed this back to the relevant departments. Warm regards, Tom

Posted 2 years ago

“Avoid this florist at any cost. Poor customer service. I ordered for a birthday and flowers never arrived. Customer service rudely arranged for a second delivery on a different date after the weekend and order never arrived again. The person took time off from work to stay home to collect the flowers but they never arrived. What a shame.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review about your experience with us at Haute Florist. We apologise for the poor customer service you have received and the missing deliveries. We understand that this caused a lot of inconvenience; having to take time off from work for something that was not delivered as it should have. I have located your order and can see that a fresh bouquet has been arranged for delivery. Warm regards, Tom

Posted 2 years ago

“Rather disappointing , the flowers arrived for my poorly sister but didn't last as they were not given enough water .”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback Ursula. We appreciate you taking the time to let us know about your experience with Haute Florist. We are sorry that the flowers you sent to your sister did not last as long as you had hoped. It is unfortunate that they were not given enough water. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Rosie

Posted 2 years ago

“Flowers delivered a day late, disappointed with quality and quantity. I complained to customer service, they seemed entirely disinterested and refused to help. As the conversation continued it seemed Lewis.h was selecting nonsense answers from a drop down list rather than actually engaging with me.”

Helpful Report

Posted 2 years ago

Hello Peter, Thank you for your review. We are sorry to hear that your order was delayed and that you were disappointed with the quality and quantity of the bouquet. If not done already, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Katie

Posted 2 years ago

“Flowers arrived yesterday as a gift from a relative. The roses have already wilted and the lilies are closed. Very disappointing. Top heavy ratio of foliage over flowers also. Disappointing!”

Helpful Report

Posted 2 years ago

Thank you for bringing your experience to our attention. We apologise for the wilted roses and closed lilies. We strive to ensure our customers receive only the best possible quality and clearly, in your case, we have fallen short. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with the delivery details and 'review' in the subject? Best wishes, Rosie

Posted 2 years ago

“For the second time of using, the flowers were not delivered on the nominated day resulting in the flowers not being fresh and complaints raised. I will not be using this company again”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are very sorry to hear that your order was delayed which resulted in quality issues with the flowers. I have located your order and can see that this is being looked into with out customer service team. Warm regards, Tom

Posted 2 years ago

“I ordered large flowers for my friend who lost a loved one. My friend send me a photo of the flowers thanking me, however I was shocked to see what they received, it was a small puny bunch. I reached out to customer service ( Aaron & Angel) who refused to refund the extra I paid for a large. In all fairness they should have compensated me for the extra I paid, but they didn't care. Customer service is terrible and they don't care about the service they provide. I ended up losing out, and was embarresed on the flower that were sent. Buyers beware!”

Helpful Report

Posted 2 years ago

Thank you so much for your review, Roxanna. We are sorry to hear about the experience you encountered with Haute Florist, especially when sending flowers to a loved one going through a tough time. We really appreciate you taking the time to let us know about what happened and we are sorry that you were not properly taken care of by our customer service team. I have located your order and can see that this has now been resolved. Warm regards, Tom

Posted 2 years ago

“Really disappointed with the flower arrangement sent as a gift actually felt quite embarrassed considering I upgraded the bouquet too. I had no email to say they’d been delivered either.”

Helpful Report

Posted 2 years ago

Hello Jem, Thank you so much for the feedback about your experience with Haute Florist. I am sorry to hear that you weren't happy with the flower arrangement you sent as a gift. I do also apologise that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Ellie

Posted 2 years ago

“I hate giving bad reviews but after the initial excitement of getting the flowers delivered for our 10th anniversary at work the roses didn't look amazing and only lasted 3 days before dropping. The other little pink flowers didn't even make the vase. The buyer did complain and was sent another bouquet next day however these weren't much much. I just feel for the money some supermarket flowers are 3 times cheaper and are still looking lovely.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. I will raise this with our Florist Manager. Warm regards, Tom

Posted 2 years ago

“I purchased a set of luxury Peoni roses for my wife's birthday. They arrived a day late, although delivery date was specified at order. The flowers arrived and were already half dead. The flowers themselves were completely open and a few were already drooping. Most of the leaves were hanging down dead and dried out. This set of flowers looked the way you would expect it to look maybe a week after delivery. Certainly not on the day of delivery. I complained and send pictures. They dismissed the issue and offered a £10 credit to a future purchase and no refund. Absolutely unacceptable. Worst service and worst product you could fear when buying flowers for someone online. Avoid at all costs. There are other providers that are reliable.”

Helpful Report

Posted 2 years ago

Thank you so much for your review and for taking the time to let us know about your experience at Haute Florist. We appreciate feedback from our customers and we apologise for the delay in delivery and for the quality in which they arrived. It was certainly not our intention to provide you with an unacceptable product. We regret that our offer of a £10 credit did not meet your expectations. I can see that our customer service team is awaiting your response. Warm regards, Tom

Posted 2 years ago

“My son ordered flowers for my birthday which have been extremely disappointing . Some of the foliage was virtually dead on arrival and shedding! Some of the sunflowers and roses didn’t come out from bud! I literally started throwing stems out within a few days. I haven’t told them of this because I know it would upset them. They work very hard for their money and these flowers are certainly not worth buying.”

Helpful Report

Posted 2 years ago

Thank you so much for your honest feedback, Jill. We apologise for the experience you and your son had with our Haute Florist flowers—we take pride in our products and in providing quality service, so we are deeply sorry if that did not come through. I have contacted you via email to look into this for you. Best wishes, Ellie

Posted 2 years ago

“Paid £45 for the highest selection of LARGE, this is after 3 days, All dying off.... Very disappointed, Never use them again.... Haute florist ,They are actually prestige which have negative reviews . Had no despatch email, or tracking details, they just turned up”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave a review, Mark. We are sorry to hear that your experience with us did not match up to your expectations and we do apologise for any disappointment caused. I have located your order and contacted you via email. Best wishes, Ellie

Posted 2 years ago

“I have used Haute a few times in the past and it has worked well with good flowers at a reasonable price. However, I cannot now advise anyone to use Haute as the flowers I ordered have not been delivered and Haute don’t seem to bothered as to where they are. I also don’t believe them when they tell me that the quality of the flowers will not be impacted after being sat in a box for 4 days. This is assuming they are delivered today but currently we have no idea when they will be delivered. Really disappointing and I would suggest there is other companies that offer a better experience.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Philip. We appreciate your time in sharing your experience with us. We apologise for letting you down with your order and understand that this is a major inconvenience. We are very sorry for any disappointment caused on this occasion. I can see that your order has been delivered. I have located your order and contacted you via email. Best wishes, Ellie

Posted 2 years ago

“DISAPPOINTED”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to review Haute Florist! We really appreciate the feedback from our customers. We're sorry to hear that our services didn't meet your expectations - it's definitely not something we want you or any other customer to experience! I would also like to apologise for any disappointment caused while contacting our customer service team on this occasion. I will feed this back to the appropriate department. Best wishes, Rosie

Posted 2 years ago

“Very underwhelming bouquet even though i ordered the largest size.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let us know about your experience with Haute Florist. We sincerely apologise for the underwhelming bouquet you ordered. We take extreme pride in the quality of our products, and it's disheartening to hear that wasn't what you were expecting. I will feed this back to our Florist manager. Warm regards, Tom

Posted 2 years ago

“Ordered flowers for my daughter who has just lost her mother-in-law. These flowers were due to be delivered yesterday but did not arrive. Contacted Haute flowers and was told that Royal Mail would be delivering the flowers and there was no guarantee they would arrive on the day chosen. This is not made clear when ordering the flowers. That’s a day lost of life in the flowers. I have never ordered flowers before that were not delivered on the date chosen. This is a first for me. Contacted customer service department and was told they can only apologise. Very disappointed and will definitely not be ordering from here again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to give us your feedback, Carole. We are truly sorry to hear about your experience with us. We understand how disappointed you must feel that the flowers were not delivered when expected and we apologise for not making this more clear during the ordering process. I will feed this back to the appropriate department. Best wishes, Katie

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews