Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Flowers delivered a day late, disappointed with quality and quantity. I complained to customer service, they seemed entirely disinterested and refused to help. As the conversation continued it seemed Lewis.h was selecting nonsense answers from a drop down list rather than actually engaging with me.”

Helpful Report

Posted 1 year ago

Hello Peter, Thank you for your review. We are sorry to hear that your order was delayed and that you were disappointed with the quality and quantity of the bouquet. If not done already, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Katie

Posted 1 year ago

“Flowers arrived yesterday as a gift from a relative. The roses have already wilted and the lilies are closed. Very disappointing. Top heavy ratio of foliage over flowers also. Disappointing!”

Helpful Report

Posted 1 year ago

Thank you for bringing your experience to our attention. We apologise for the wilted roses and closed lilies. We strive to ensure our customers receive only the best possible quality and clearly, in your case, we have fallen short. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with the delivery details and 'review' in the subject? Best wishes, Rosie

Posted 1 year ago

“For the second time of using, the flowers were not delivered on the nominated day resulting in the flowers not being fresh and complaints raised. I will not be using this company again”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are very sorry to hear that your order was delayed which resulted in quality issues with the flowers. I have located your order and can see that this is being looked into with out customer service team. Warm regards, Tom

Posted 1 year ago

“I ordered large flowers for my friend who lost a loved one. My friend send me a photo of the flowers thanking me, however I was shocked to see what they received, it was a small puny bunch. I reached out to customer service ( Aaron & Angel) who refused to refund the extra I paid for a large. In all fairness they should have compensated me for the extra I paid, but they didn't care. Customer service is terrible and they don't care about the service they provide. I ended up losing out, and was embarresed on the flower that were sent. Buyers beware!”

Helpful Report

Posted 1 year ago

Thank you so much for your review, Roxanna. We are sorry to hear about the experience you encountered with Haute Florist, especially when sending flowers to a loved one going through a tough time. We really appreciate you taking the time to let us know about what happened and we are sorry that you were not properly taken care of by our customer service team. I have located your order and can see that this has now been resolved. Warm regards, Tom

Posted 1 year ago

“Really disappointed with the flower arrangement sent as a gift actually felt quite embarrassed considering I upgraded the bouquet too. I had no email to say they’d been delivered either.”

Helpful Report

Posted 1 year ago

Hello Jem, Thank you so much for the feedback about your experience with Haute Florist. I am sorry to hear that you weren't happy with the flower arrangement you sent as a gift. I do also apologise that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Ellie

Posted 1 year ago

“I hate giving bad reviews but after the initial excitement of getting the flowers delivered for our 10th anniversary at work the roses didn't look amazing and only lasted 3 days before dropping. The other little pink flowers didn't even make the vase. The buyer did complain and was sent another bouquet next day however these weren't much much. I just feel for the money some supermarket flowers are 3 times cheaper and are still looking lovely.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. I will raise this with our Florist Manager. Warm regards, Tom

Posted 1 year ago

“I purchased a set of luxury Peoni roses for my wife's birthday. They arrived a day late, although delivery date was specified at order. The flowers arrived and were already half dead. The flowers themselves were completely open and a few were already drooping. Most of the leaves were hanging down dead and dried out. This set of flowers looked the way you would expect it to look maybe a week after delivery. Certainly not on the day of delivery. I complained and send pictures. They dismissed the issue and offered a £10 credit to a future purchase and no refund. Absolutely unacceptable. Worst service and worst product you could fear when buying flowers for someone online. Avoid at all costs. There are other providers that are reliable.”

Helpful Report

Posted 1 year ago

Thank you so much for your review and for taking the time to let us know about your experience at Haute Florist. We appreciate feedback from our customers and we apologise for the delay in delivery and for the quality in which they arrived. It was certainly not our intention to provide you with an unacceptable product. We regret that our offer of a £10 credit did not meet your expectations. I can see that our customer service team is awaiting your response. Warm regards, Tom

Posted 1 year ago

“My son ordered flowers for my birthday which have been extremely disappointing . Some of the foliage was virtually dead on arrival and shedding! Some of the sunflowers and roses didn’t come out from bud! I literally started throwing stems out within a few days. I haven’t told them of this because I know it would upset them. They work very hard for their money and these flowers are certainly not worth buying.”

Helpful Report

Posted 1 year ago

Thank you so much for your honest feedback, Jill. We apologise for the experience you and your son had with our Haute Florist flowers—we take pride in our products and in providing quality service, so we are deeply sorry if that did not come through. I have contacted you via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“Paid £45 for the highest selection of LARGE, this is after 3 days, All dying off.... Very disappointed, Never use them again.... Haute florist ,They are actually prestige which have negative reviews . Had no despatch email, or tracking details, they just turned up”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave a review, Mark. We are sorry to hear that your experience with us did not match up to your expectations and we do apologise for any disappointment caused. I have located your order and contacted you via email. Best wishes, Ellie

Posted 1 year ago

“I have used Haute a few times in the past and it has worked well with good flowers at a reasonable price. However, I cannot now advise anyone to use Haute as the flowers I ordered have not been delivered and Haute don’t seem to bothered as to where they are. I also don’t believe them when they tell me that the quality of the flowers will not be impacted after being sat in a box for 4 days. This is assuming they are delivered today but currently we have no idea when they will be delivered. Really disappointing and I would suggest there is other companies that offer a better experience.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Philip. We appreciate your time in sharing your experience with us. We apologise for letting you down with your order and understand that this is a major inconvenience. We are very sorry for any disappointment caused on this occasion. I can see that your order has been delivered. I have located your order and contacted you via email. Best wishes, Ellie

Posted 1 year ago

“DISAPPOINTED”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to review Haute Florist! We really appreciate the feedback from our customers. We're sorry to hear that our services didn't meet your expectations - it's definitely not something we want you or any other customer to experience! I would also like to apologise for any disappointment caused while contacting our customer service team on this occasion. I will feed this back to the appropriate department. Best wishes, Rosie

Posted 1 year ago

“Very underwhelming bouquet even though i ordered the largest size.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Haute Florist. We sincerely apologise for the underwhelming bouquet you ordered. We take extreme pride in the quality of our products, and it's disheartening to hear that wasn't what you were expecting. I will feed this back to our Florist manager. Warm regards, Tom

Posted 1 year ago

“Ordered flowers for my daughter who has just lost her mother-in-law. These flowers were due to be delivered yesterday but did not arrive. Contacted Haute flowers and was told that Royal Mail would be delivering the flowers and there was no guarantee they would arrive on the day chosen. This is not made clear when ordering the flowers. That’s a day lost of life in the flowers. I have never ordered flowers before that were not delivered on the date chosen. This is a first for me. Contacted customer service department and was told they can only apologise. Very disappointed and will definitely not be ordering from here again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to give us your feedback, Carole. We are truly sorry to hear about your experience with us. We understand how disappointed you must feel that the flowers were not delivered when expected and we apologise for not making this more clear during the ordering process. I will feed this back to the appropriate department. Best wishes, Katie

Posted 1 year ago

“Ordered these for 2 days time received a call from person receiving the flowers to say they forgot they were away the next morning. Called the company straight away to get the delivery date changed. They refused to change it, so have now wasted over £40 on flowers that will not be received!!! Will not be using this company again!! Very unhelpful and will go back to using a local florist in the area as of wherever I am sending to!! Choosing local is always best don’t know why I changed! But thought I would give them a try.”

Helpful Report

Posted 1 year ago

Thank you very much for sharing your experience with us! We're extremely sorry to hear you've had a hard time trying to amend the delivery date and that has left you feeling poorly about the company - it is not at all the kind of service we set out to provide as our goal is to spread joy with our flowers! Warm regards, Tom

Posted 1 year ago

“Hello, i placed an order for delivery on Sunday 28th May, my Stepmother’s birthday. At no stage was I told that this would not be the case. The flowers have still not been delivered, and have been sitting with Royal Mail since Saturday so I dread to think how they will look when they are eventually delivered. I have asked for a full refund but have only been offered a refund on the delivery cost which is not acceptable. Totally unacceptable.”

Helpful Report

Posted 1 year ago

Hello Elizabeth, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Rosie

Posted 1 year ago

“Died in 2 days”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are sorry to hear that the flowers died shortly after arrival and we do apologise for any upset caused. If not done already, please could you get in touch with our Customer Support team at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Rosie

Posted 1 year ago

“Very disappointed to not get the flowers on the day I ordered them for a special occasion and they offer you £5 compensation to use for more flowers from a company who. failed to deliver in the first place - totally unacceptable”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback about Haute Florist. I am very sorry for the inconvenience experienced with not getting the flowers on the day you ordered them for a special occasion. I would also like to apologise for any disappointment caused by the outcome of this. I will feed this back to the appropriate department. Best wishes, Katie

Posted 1 year ago

“The flowers were not delivered when promised and customer service was appalling. No one to speak to, just automated responses. Would not use again”

Helpful Report

Posted 1 year ago

Thank you for your feedback about our service. We are sorry to hear that your flowers were not delivered when promised and that our customer service response was not satisfactory. We are always striving to improve and your opinion is valuable to us. We want to do our best to make sure this does not happen to any other customers. Once again, thank you for taking the time to let us know about your experience, and we apologise for the inconvenience caused.

Posted 1 year ago

“The flowers are sent by Royal Mail. They have a standing instruction to not deliver without signature. They don’t deliver on a Sunday so the flowers I ordered Friday , failed to deliver Daturfay because no signature available and are now dying in a Royal Mail sorting office awaiting delivery tomorrow. Ugh !!”

Helpful Report

Posted 1 year ago

Hello David, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. If this has caused any issues with the quality of the flowers, please could you send us some photos to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Katie

Posted 1 year ago

“The flowers were not what was advertised. The flowers were much smaller in size and mostly consisted of green leaves in volume. They were also wilting within 24 hours and had to be thrown away after several days.”

Helpful Report

Posted 1 year ago

Thank you so much for providing your feedback for Haute Florist! We truly appreciate you taking the time to let us know about your experience. We are sorry for the issues you had with the quality of the flowers you received. Please could you send us some photos of the flowers to enquiries@hautefloirst.co.uk with your order number and 'review' in the subject? Best wishes, Rosie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews