Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Scammers. Sending flowers by royal mail (no mention of it on their site) and still failed to deliver on time despite paying extra for next day delivery”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback regarding Haute Florist. We appreciate you taking the time to let us know about your experience. We apologize for not being able to deliver on time despite paying extra for next day delivery. If this has not been resolved, please could you send us at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Rosie

Posted 1 year ago

“If I could give Haute a 0 zero star review I would. My dad ordered a £60 large bunch of flowers for my mother’s 60th birthday who sadly passed away this year. The bunch quality of the bunch received was shockingly poor. Smaller than a Sainsbury's £15 bunch, nothing like the photo shown online and the white roses have started to go brown and die within 3 days. Delivered in a box with no water and god knows how long they’ve been sat with Royal Mail. Embarrassingly poor quality. Complained and explained the situation, to be told they can only give us £15 credit to use with them or a replacement bunch. Unfortunately this is not the first time we have received a poor quality bunch of flowers from this company, when our mother was extremely poorly my sister bought her a bunch, and when we sent the company photos of them they sent us a replacement bunch and agreed the quality was far lower than expected. When this is the second time we have received something significantly not as described and of poor quality, why would we EVER want to repeat custom with them and give them any more money?? You already had your second chance and failed again. Continued to repeat that they could only compensate us £15 or give us a replacement bunch, zero compassion or understanding. I can only imagine the £15 voucher they keep trying to force on us, is all the flowers were worth in the first place but I even find that a stretch. Still no resolution to this day, father is extremely distressed by this situation as it was a highly emotive day already that he wanted to make special with a beautiful bunch of flowers to mark the occasion. Customer service is a waste of space. Think this company relies on the fact that people who send flowers by the post, most likely won’t see the bunch themselves and the recipient won’t complain. AVOID LIKE THE PLAGUE AND DO YOURSELF A FAVOUR AND READ THE 1 STAR REVIEWS ON HERE (25% of all their reviews by the way) Shame I can’t upload photos so you can all see the utter disgrace we received. According to Which? - “Under the Consumer Rights Act, a retailer must refund you within 30 days of you rejecting goods that are faulty, not fit for purpose or not as described. " This company are very willing to take advantage of their customers hoping they aren’t aware of their rights as consumers. The Sham of a company.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for taking the time to leave a review and share your experience with us. We are very sorry to hear that some of your arrangements were in poor condition shortly after delivery and you were disappointed with the size. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. I do apologise that our team was unable to resolve this for your dad. Warm regards, Tom

Posted 1 year ago

“Hopeless. Wilted flowers due to arrive next day arrived two days later having lain parched in a delivery office. And not worth the extra than you’d pay on other sites. Not ‘haute’ at all. My sick relative was looking forward to receiving the flowers but had to call me to say they hadn’t arrived. When they did 2 days later they were floppy and wilted. I could tell she was disappointed. All round I wish I had never ordered them. Waste of money. When I complained the company said they never said it was next day delivery (they did - and it’s all over their web site). So what’s the point of delivering half dead flowers. They should use a different carrier if they can’t provide the product advertised. They wouldn’t even refund the delivery charge. They offered a £10 credit for my next order, which won’t be placed. Disappointing.”

Helpful Report

Posted 1 year ago

Thank you very much for your review. We apologize for the delay and for the wilted flowers which did not meet your expectations. It is most unfortunate that your relative did not receive the flowers as expected and we deeply regret the disappointment it caused. It is clear from your feedback that we have let you down and for that, we are sincerely sorry. We are grateful to you for taking the time and effort to share your experience with us. If not done already, please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject, so we can look into this for you. Best wishes, Katie

Posted 1 year ago

“Ordered the country wild garden in pink and blue hues, my mother received burgundy calla lillies, white carnations and 1 peach/pink rose, instead for her birthday, super ugly, and nothing like the bouquet advertised, gave Haute a chance to rectify the issue and they sent out another bunch of the same ugly and sub standard flowers. This was after several emails of going back and forth where they offered another bouquet of equal value from their website or a credit note for 6 months, I just wanted the flowers as advertised on the website but instead I kept getting quoted their substitution policy, I believe they outsource their orders and are a complete scam of a company, buyer beware you may order 1 bouquet but you could get something complete different as per their small print, I have a good mind to raise a dispute with my bank for false advertising and misrepresentation”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback for Haute Florist. We deeply regret the experience you had with us and we are sorry for the inconvenience. We appreciate you giving us a chance to rectify the issue, unfortunately, we were not able to meet your expectations. We understand your disappointment in receiving something different from what was advertised and we are sorry for the confusion. We know how important it is that our customers receive exactly what is promised. I will feed this back to our Florist Manager. Warm regards, Tom

Posted 1 year ago

“Flowers ordered on Monday 31st July to be delivered Monday 7th August, a full weeks notice to organise, which isn’t required as they state they do next day delivery. Flowers not delivered and have now missed my partners birthday. Total waste of money.”

Helpful Report

Posted 1 year ago

Thank you for your review, Alastair. We appreciate you taking the time to let us know about your experience with us. We are sorry for the issues you encountered, particularly concerning the order you placed on the 31st of July. You mentioned you gave us a full week's notice to organize, but we do offer next day delivery and this shouldn't have been a problem. We are so sorry that the flowers have not been delivered to your partner, and have now missed their birthday. We understand this is a total waste of money. Would you be willing to let us make things right? How can we rectify this situation for you?

Posted 1 year ago

“I ordered flowers on 4 August for delivery on Sunday 6 August for my sister's birthday on 7 August. I chose Sunday as I knew she would be at home. I have just received notification from Royal Mail that they will be delivered on Tuesday 8 August - when nobody will be at home. Extremely disappointing service. I just hope the flowers will still be fresh when they arrive as they cost a fortune.”

Helpful Report

Posted 1 year ago

Thank you for providing us with your feedback, Denise. We apologize for the inconvenience and disappointment our late delivery has caused. We understand that the flowers were for a special occasion and fell short of expectations. We take your concerns very seriously and would like to know what we can do to make up for this. On behalf of Haute Florist, we again apologize and thank you for bringing this to our attention.

Posted 1 year ago

“Ordered the country wild garden bouquet for my mother for her birthday and got 3 burgundy calla lillies, 3 white carnations 1 pinkish rose and another pink stem for £30 excluding delivery no purple or blues hues to be seen, to describe them as shortchanged, ugly and nothing like the photo would be an understatement, avoid haute florist like the plague unless you want to be utterly humiliated for having sent a substandard gift, I would post the photos on here but aren’t able to, big surprise”

Helpful Report

Posted 1 year ago

Thank you so much for bringing this to my attention, Shirin. We apologize for the unpleasant experience you had with Haute Florist. We are truly disappointed that what you received was not as pictured and we understand why you are so dissatisfied. We would hate for any of our customers to feel shortchanged and humiliated. Thank you again for taking the time to let us know.

Posted 1 year ago

“Flowers came dead. More sticks/twigs than flowers. Nothing like the picture at all. Will never order from this company again. £40 for 10 day old dead flowers and sticks”

Helpful Report

Posted 1 year ago

Thank you, Carly, for taking the time to provide us with this feedback of Haute Florist. I'm sorry to hear that your experience with us was less than satisfactory, and that the flowers came dead, there were more sticks or twigs than flowers, and were nothing like the picture. It's definitely not the experience we want to have our customers go through and we would like to make things right. Is there anything we can do to make this right for you? Thank you again for your feedback, we value it.

Posted 1 year ago

“Easily the worst florist on the internet. Complete scam. I ordered a luxury bouquet for my girlfriends birthday. The website promised next day delivery. The bouquet didnt arrive until 5 days after her birthday. The quality of the flowers was laughable, more like a £7.99 bouquet from Asda, certainly not as advertised, dead after 1 day. Do not order anything from this scam company.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Haute Florist. We appreciate your feedback and apologize sincerely for the issue you experienced and the late arrival of your bouquet. We understand how disappointing this must have been, especially on a special day. We take great pride in the quality of our flowers and strive to exceed customers' expectations, but clearly we have not delivered in this instance. Could you tell us more about what happened? How could we have prevented this issue from happening in the first place? We would love to make this situation right for you.

Posted 1 year ago

“Ordered a large bunch of colourful flowers unfortunately recieved a dull one coloured pot plant which didn't impress the person they were bought for. Let the company know my disappointment and won't be using them again.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us. We are sorry to hear that your order with us was not up to your expectations. We understand your dissatisfaction with the order – a large bunch of colourful flowers for a dull, one coloured pot plant. We would definitely like to make things right for you and hope for a chance to do so. Please contact enquiries@hauteflorist.co.uk so we can investigate further. Thank you.

Posted 1 year ago

“I can't even order flowers. the website is buggered”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback on Haute Florist. We appreciate your comments and regret that you were unable to place your order. Can you please tell us how we can make things better for you? Is there a problem with the website or is there something else that happened when you tried to order? We take all feedback seriously and we would love to know how we can improve our services so that you have a positive experience with us in the future.

Posted 1 year ago

“Flowers arrived a day late and some flowers were turning brown when they arrived. They’ve only lasted 4 days. V disappointing, won’t be buying them again.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback about Haute Florist. We apologize for your experience with the flowers arriving a day late and some flowers turning brown upon their arrival. Additionally, we are sorry to hear that they only lasted 4 days. We take these matters seriously. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Rosie

Posted 1 year ago

“Contained brown dying roses and full of cheap chrysanthemums. Very substandard bouquet - certainly not the luxury, large one I ordered. A very disappointed Mum on her Birthday. Poor response from company when contacted.”

Helpful Report

Posted 1 year ago

Hello Samantha, Thanks so much for taking the time to share your experience with us. We are truly sorry that your mum was disappointed with the quality of the bouquet she received. We understand how important it was for her to receive a luxury bouquet on such a special day. We apologize that it was not up to the mark and that the roses were brown and full of cheap chrysanthemums. It was certainly not what we aim to deliver. We also apologize for the result of your contact with our company. We can assure you that we take such issues very seriously and will feed this back to the appropriate department. Best Regards, Haute Florist

Posted 1 year ago

“It's such a shame that your social media posts and website suggest such high quality flowers and yet in real life they're very disappointing and not worth the money. I'm sorry to write a negative review, but despite a number of emails to complain, no-one from your customer service team is responding to me. I will not be using you again and will be recommending to any friends, family, and colleagues that they avoid you too.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your negative experience with us. We sincerely apologize that you did not receive the quality of flowers you expected from us and for the lack of communication from our Customer Service Team. I have located your email and can see our team did respond on 19/07 asking for photos, but we did not receive a reply. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can look into this for you? Best wishes, Rosie

Posted 1 year ago

“Very poor bouquet and not anything like the image as described. Poor customer service. Not interested in feedback. Would not recommend. Much better service elsewhere.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us Jane. We apologise for the very poor bouquet you received and that it was not what was described in the image. We regret to know that the customer service was not up to your expectations and that you may not recommend our services. We understand how frustrating and disappointing this could have been. I will feed this back to our Florist Manager. Warm regards, Tom

Posted 1 year ago

“What a disappointment - I bought from Haute for more than a couple of years on a bi-weekly basis - I complained about the last delivery that I received (flowers were basically dead after 2-3 days). After a few messages with their 'not very helping' customer service, they offered me £10 discount (the flowers cost me more than £30) for my next order. After years of loyalty, I will move to one of their competitors. Shame!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to tell us at Haute Florist about your experience using our service. We apologize that you were not satisfied with the quality of your most recent delivery and we are sorry that the offers suggested by our customer service team did not meet your needs. We appreciate your loyalty to us over the past few years and understand your decision to now look elsewhere. I will feed this back to the appropriate departments. Best wishes, Katie

Posted 1 year ago

“Sadly I have not had a positive experience, the flower that arrived did not resemble the bouquet chosen, which was roses and Lilly's - so much foliage and not many lilies with one Lilly broken on arrival, arrived Wed and one rose is already dead.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let me know about your experience with Haute Florist. I am sorry to hear that it did not meet your expectations. I do apologise that you felt the flower that arrived did not resemble the bouquet chosen. We strive to provide the highest quality standards and I am sorry that we failed to do so in this case. If not done already, please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject, so we can look into this for you. best wishes, Rosie

Posted 1 year ago

“Next day delivery did not happen . On the day they delivered flowers were very dry and nearly dead . Disappointed service for a birthday gift”

Helpful Report

Posted 1 year ago

Thank you for your feedback on Haute Florist! We apologise that your next-day order was not fulfilled and understand that the flowers delivered were not up to your expectations on such an important day. We regret that you felt disappointed with the gifting experience. We take customer satisfaction seriously and will be looking into this. I would also like to apologise for any disappointment caused by the compensation offered on this occasion and that our team were unable to resolve satisfactorily with yourself. Warm regards, Tom

Posted 1 year ago

“These flowers were not received by the recipient and the tracking information says it’s been returned to sender! I am so upset my friend didn’t receive them at a time when she really needed to know we were thinking of her.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Lynn. It's disappointing to hear that your friend did not receive the flowers. We apologise for what happened and would very much like to rectify this situation. I have located your order and can see that our customer service team is awaiting your reply to look into this further. Best wishes, Katie

Posted 1 year ago

“I'm very disappointed with the "Antique Elegance" that I ordered for my girlfriend's graduation ceremony. The flowers were obviously not fresh and already wilting when I received them this afternoon.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with the "Antique Elegance" bouquet! We are so sorry to hear that the flowers were already wilting when you received them, and we understand your disappointment. Please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Rosie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews