Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Ordered a bouquet well in advance. These where then shipped using Royal Mail. Even though it stated on the website next day delivery, this isnt possible with royal mail anymore as their 24hr is no longer guaranteed. I called Haute when I realised around 430pm on the day of delivery these still hadnt been delivered and was told I had to give it until 730pm. By this point the flowers had been in transit for over 24hrs, I have no idea what state these will now arrive in. I gave it until 730pm nothing was delivered. Contacted royal mail, they didnt help at all. Tried to contact Haute but no response at all. Its now Saturday, no one at Haute is available until Monday. Royal Mail are not helping. Im now left with a bouquet costing £40 being in transit for 48hrs not being delivered likely to be in a terrible state and most importantly flowers that did not get to the recipient on their special day. Awful service. They will likely be delivered today, wishful thinking possibly, but am embarrassed to think of the state these will be in. When I spoke to customer service i was told i would have to provide photo evidence of these flowers if anything was wrong with them. So to top it off not only does the recipient recieve the flowers late, possibly in a dreadful condition, I will also now need to ask for photos to prove to Haute if something is wrong. Again awful sevice. Not using again at all.”

Helpful Report

Posted 2 years ago

Thanks so much for your feedback, Sannah. We are truly sorry that our service caused such an inconvenience for you and the recipient of the flowers on their special day. We understand how frustrating it must have been to experience an issue like this and the fact that our customer service wasn't able to help make matters any better. We really appreciate you taking the time to share your experience with us. I will feed this back to the appropriate departments. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Warm regards, Tom

Posted 2 years ago

“Customer service attrocious. Floqer3 cost me £70 look like they have came straight out og a bin , nothing like what they advertise stay well clear asked me semd pics then got told they are sufficient . Stay well away from these cowboys omve they have your money thats it. Shop local amd avoid these idiots online who portay lovely pivs of what your supposedly getting . £70 for 12 flowers thqt look absolutely dreadful totally ruined my partners birthday.”

Haute Florist 1 star review on 18th August 2023

Helpful Report

Posted 2 years ago

Thank you so much for your review, Michael. We truly apologize for your unsatisfactory experience with us. We understand how disappointing it must have been for your partner’s birthday to be ruined because the flowers didn't look as expected. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Warm regards, Tom

Posted 2 years ago

“Appaulling customer service - 30% of the heads died within 12 hours of being received for a birthday gift and no offer of refund only a 15% discount of the NEXT purchase - would not even consider buying from this company again”

Helpful Report

Posted 2 years ago

Thank you for taking a moment to tell us about your experience with Haute Florist. I am so sorry to hear about the quality of the flower heads and the lack of refund. We are committed to providing our customers with exceptional quality service, and it appears we did not meet your expectations this time. I have located this order and can see a replacement bouquet was arranged. Best wishes, Katie

Posted 2 years ago

“Absolutely shocking service. No customer service, and a bad "its not our problem" attitude. Definitely will not order from them again. Ordered birthday flowers for next day delivery and was told they would arrive the day after. Whats the point? Just furious.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share you experience with us. We apologize that your order did not reach you when you expected it. We completely understand your frustration. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Katie

Posted 2 years ago

“Do not order from this company. Ordered roses in hat box that were supposed to be preserved and they state they last for one year. They arrived in good condition but only lasted 5 weeks. Their help desk is useless all they sa is you are outside the time line. Complete rip off.Do not buy from this company any flowers they claim are preserved and last one year”

Helpful Report

Posted 2 years ago

Thank you so much for sharing your experience about Haute Florist, Devinder. We really appreciate you taking the time to let us know about your experience. We are very sorry for any disappointment caused on this occasion. I can confirm these products do not last as long as you have stated as these are fresh flowers. Best wishes, Katie

Posted 2 years ago

“I won't ever order from Haute again. The flowers arrived late twice - not before 1pm as asked for, and not by 7pm the same day, but the next day in fact. The roses (and one thistle head is half dead) all have black dry edges not just on the outer petals but also further in, and there are brown spots. One rose I had to throw away out of the box because it was mouldy! After several emails back and forth with them where I asked for a full refund and I shared plenty pictures to show the sub-bar flowers. And if I look at the gorgeous bouquets with very fresh flowers with no browning, dry bits, and visible mould, it is an affront to suggest I should be removing the outer petals to enjoy my bouquet. Who does that? Thanks, never again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let us know about your experience with Haute Florist. We understand how frustrating and disappointing it is to receive flowers that are of a less than satisfactory quality, and we apologize for that. I have located your order and can see that a replacement bouquet was sent. Best wishes, Katie

Posted 2 years ago

“I’ve used Haute in the past, and have received a beautiful bouquet from them before hence why I ordered. However, the flowers I have received were awful, small, dead, nothing like the pictured display, even after upgrading to a medium size for an extra £5. I called and received a replacement bunch, a different one at my request, and they’re tiny! £50 I may aswell have just burnt. The recipient also got a bunch from Tesco for their birthday, and let me say, the £10 Tesco bunch are fresh, thriving and a good size. I’m beyond disappointed, and after asking for a refund so I can go elsewhere, they have offered me £10 credit, which I won’t use as I won’t be returning. Don’t bother.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to tell us about your experience with Haute Florist. We appreciate your feedback and apologize for the disappointing bouquet you received. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. I will feed this back to the appropriate departments. Warm regards, Tom

Posted 2 years ago

“Scammers. Sending flowers by royal mail (no mention of it on their site) and still failed to deliver on time despite paying extra for next day delivery”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback regarding Haute Florist. We appreciate you taking the time to let us know about your experience. We apologize for not being able to deliver on time despite paying extra for next day delivery. If this has not been resolved, please could you send us at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Rosie

Posted 2 years ago

“If I could give Haute a 0 zero star review I would. My dad ordered a £60 large bunch of flowers for my mother’s 60th birthday who sadly passed away this year. The bunch quality of the bunch received was shockingly poor. Smaller than a Sainsbury's £15 bunch, nothing like the photo shown online and the white roses have started to go brown and die within 3 days. Delivered in a box with no water and god knows how long they’ve been sat with Royal Mail. Embarrassingly poor quality. Complained and explained the situation, to be told they can only give us £15 credit to use with them or a replacement bunch. Unfortunately this is not the first time we have received a poor quality bunch of flowers from this company, when our mother was extremely poorly my sister bought her a bunch, and when we sent the company photos of them they sent us a replacement bunch and agreed the quality was far lower than expected. When this is the second time we have received something significantly not as described and of poor quality, why would we EVER want to repeat custom with them and give them any more money?? You already had your second chance and failed again. Continued to repeat that they could only compensate us £15 or give us a replacement bunch, zero compassion or understanding. I can only imagine the £15 voucher they keep trying to force on us, is all the flowers were worth in the first place but I even find that a stretch. Still no resolution to this day, father is extremely distressed by this situation as it was a highly emotive day already that he wanted to make special with a beautiful bunch of flowers to mark the occasion. Customer service is a waste of space. Think this company relies on the fact that people who send flowers by the post, most likely won’t see the bunch themselves and the recipient won’t complain. AVOID LIKE THE PLAGUE AND DO YOURSELF A FAVOUR AND READ THE 1 STAR REVIEWS ON HERE (25% of all their reviews by the way) Shame I can’t upload photos so you can all see the utter disgrace we received. According to Which? - “Under the Consumer Rights Act, a retailer must refund you within 30 days of you rejecting goods that are faulty, not fit for purpose or not as described. " This company are very willing to take advantage of their customers hoping they aren’t aware of their rights as consumers. The Sham of a company.”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for taking the time to leave a review and share your experience with us. We are very sorry to hear that some of your arrangements were in poor condition shortly after delivery and you were disappointed with the size. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. I do apologise that our team was unable to resolve this for your dad. Warm regards, Tom

Posted 2 years ago

“Hopeless. Wilted flowers due to arrive next day arrived two days later having lain parched in a delivery office. And not worth the extra than you’d pay on other sites. Not ‘haute’ at all. My sick relative was looking forward to receiving the flowers but had to call me to say they hadn’t arrived. When they did 2 days later they were floppy and wilted. I could tell she was disappointed. All round I wish I had never ordered them. Waste of money. When I complained the company said they never said it was next day delivery (they did - and it’s all over their web site). So what’s the point of delivering half dead flowers. They should use a different carrier if they can’t provide the product advertised. They wouldn’t even refund the delivery charge. They offered a £10 credit for my next order, which won’t be placed. Disappointing.”

Helpful Report

Posted 2 years ago

Thank you very much for your review. We apologize for the delay and for the wilted flowers which did not meet your expectations. It is most unfortunate that your relative did not receive the flowers as expected and we deeply regret the disappointment it caused. It is clear from your feedback that we have let you down and for that, we are sincerely sorry. We are grateful to you for taking the time and effort to share your experience with us. If not done already, please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject, so we can look into this for you. Best wishes, Katie

Posted 2 years ago

“Ordered the country wild garden in pink and blue hues, my mother received burgundy calla lillies, white carnations and 1 peach/pink rose, instead for her birthday, super ugly, and nothing like the bouquet advertised, gave Haute a chance to rectify the issue and they sent out another bunch of the same ugly and sub standard flowers. This was after several emails of going back and forth where they offered another bouquet of equal value from their website or a credit note for 6 months, I just wanted the flowers as advertised on the website but instead I kept getting quoted their substitution policy, I believe they outsource their orders and are a complete scam of a company, buyer beware you may order 1 bouquet but you could get something complete different as per their small print, I have a good mind to raise a dispute with my bank for false advertising and misrepresentation”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback for Haute Florist. We deeply regret the experience you had with us and we are sorry for the inconvenience. We appreciate you giving us a chance to rectify the issue, unfortunately, we were not able to meet your expectations. We understand your disappointment in receiving something different from what was advertised and we are sorry for the confusion. We know how important it is that our customers receive exactly what is promised. I will feed this back to our Florist Manager. Warm regards, Tom

Posted 2 years ago

“Flowers ordered on Monday 31st July to be delivered Monday 7th August, a full weeks notice to organise, which isn’t required as they state they do next day delivery. Flowers not delivered and have now missed my partners birthday. Total waste of money.”

Helpful Report

Posted 2 years ago

Thank you for your review, Alastair. We appreciate you taking the time to let us know about your experience with us. We are sorry for the issues you encountered, particularly concerning the order you placed on the 31st of July. You mentioned you gave us a full week's notice to organize, but we do offer next day delivery and this shouldn't have been a problem. We are so sorry that the flowers have not been delivered to your partner, and have now missed their birthday. We understand this is a total waste of money. Would you be willing to let us make things right? How can we rectify this situation for you?

Posted 2 years ago

“I ordered flowers on 4 August for delivery on Sunday 6 August for my sister's birthday on 7 August. I chose Sunday as I knew she would be at home. I have just received notification from Royal Mail that they will be delivered on Tuesday 8 August - when nobody will be at home. Extremely disappointing service. I just hope the flowers will still be fresh when they arrive as they cost a fortune.”

Helpful Report

Posted 2 years ago

Thank you for providing us with your feedback, Denise. We apologize for the inconvenience and disappointment our late delivery has caused. We understand that the flowers were for a special occasion and fell short of expectations. We take your concerns very seriously and would like to know what we can do to make up for this. On behalf of Haute Florist, we again apologize and thank you for bringing this to our attention.

Posted 2 years ago

“Ordered the country wild garden bouquet for my mother for her birthday and got 3 burgundy calla lillies, 3 white carnations 1 pinkish rose and another pink stem for £30 excluding delivery no purple or blues hues to be seen, to describe them as shortchanged, ugly and nothing like the photo would be an understatement, avoid haute florist like the plague unless you want to be utterly humiliated for having sent a substandard gift, I would post the photos on here but aren’t able to, big surprise”

Helpful Report

Posted 2 years ago

Thank you so much for bringing this to my attention, Shirin. We apologize for the unpleasant experience you had with Haute Florist. We are truly disappointed that what you received was not as pictured and we understand why you are so dissatisfied. We would hate for any of our customers to feel shortchanged and humiliated. Thank you again for taking the time to let us know.

Posted 2 years ago

“Flowers came dead. More sticks/twigs than flowers. Nothing like the picture at all. Will never order from this company again. £40 for 10 day old dead flowers and sticks”

Helpful Report

Posted 2 years ago

Thank you, Carly, for taking the time to provide us with this feedback of Haute Florist. I'm sorry to hear that your experience with us was less than satisfactory, and that the flowers came dead, there were more sticks or twigs than flowers, and were nothing like the picture. It's definitely not the experience we want to have our customers go through and we would like to make things right. Is there anything we can do to make this right for you? Thank you again for your feedback, we value it.

Posted 2 years ago

“Easily the worst florist on the internet. Complete scam. I ordered a luxury bouquet for my girlfriends birthday. The website promised next day delivery. The bouquet didnt arrive until 5 days after her birthday. The quality of the flowers was laughable, more like a £7.99 bouquet from Asda, certainly not as advertised, dead after 1 day. Do not order anything from this scam company.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Haute Florist. We appreciate your feedback and apologize sincerely for the issue you experienced and the late arrival of your bouquet. We understand how disappointing this must have been, especially on a special day. We take great pride in the quality of our flowers and strive to exceed customers' expectations, but clearly we have not delivered in this instance. Could you tell us more about what happened? How could we have prevented this issue from happening in the first place? We would love to make this situation right for you.

Posted 2 years ago

“Ordered a large bunch of colourful flowers unfortunately recieved a dull one coloured pot plant which didn't impress the person they were bought for. Let the company know my disappointment and won't be using them again.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with us. We are sorry to hear that your order with us was not up to your expectations. We understand your dissatisfaction with the order – a large bunch of colourful flowers for a dull, one coloured pot plant. We would definitely like to make things right for you and hope for a chance to do so. Please contact enquiries@hauteflorist.co.uk so we can investigate further. Thank you.

Posted 2 years ago

“I can't even order flowers. the website is buggered”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback on Haute Florist. We appreciate your comments and regret that you were unable to place your order. Can you please tell us how we can make things better for you? Is there a problem with the website or is there something else that happened when you tried to order? We take all feedback seriously and we would love to know how we can improve our services so that you have a positive experience with us in the future.

Posted 2 years ago

“Flowers arrived a day late and some flowers were turning brown when they arrived. They’ve only lasted 4 days. V disappointing, won’t be buying them again.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide us with your feedback about Haute Florist. We apologize for your experience with the flowers arriving a day late and some flowers turning brown upon their arrival. Additionally, we are sorry to hear that they only lasted 4 days. We take these matters seriously. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Rosie

Posted 2 years ago

“Contained brown dying roses and full of cheap chrysanthemums. Very substandard bouquet - certainly not the luxury, large one I ordered. A very disappointed Mum on her Birthday. Poor response from company when contacted.”

Helpful Report

Posted 2 years ago

Hello Samantha, Thanks so much for taking the time to share your experience with us. We are truly sorry that your mum was disappointed with the quality of the bouquet she received. We understand how important it was for her to receive a luxury bouquet on such a special day. We apologize that it was not up to the mark and that the roses were brown and full of cheap chrysanthemums. It was certainly not what we aim to deliver. We also apologize for the result of your contact with our company. We can assure you that we take such issues very seriously and will feed this back to the appropriate department. Best Regards, Haute Florist

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews