Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Ordered the flowers 4 days in advance of my Goddaughter’s 18 birthday to arrive yesterday, Saturday - it is still in transit with Royal Mail & tomorrow is a bank holiday so flowers will be dead by Tuesday if they arrive. They were ordered for her birthday on Saturday. I want my money back as this company has reneged on its commitment. Very disappointed”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with Haute Florist with us. We are so sorry that your Goddaughter’s 18th birthday flowers are still in transit with Royal Mail. We completely understand your frustration and disappointment and want to apologise for the inconvenience caused. I have located your order and can see that this is being looked into by our customer service team. Warm regards, Tom

Posted 2 years ago

“Absolutely shocking flowers for the price could get a better bunch at the garage . This was 50 quid”

Helpful Report

Posted 2 years ago

Thank you very much, Jane, for taking the time to provide us with your feedback on Haute Florist. We are really sorry that the flowers did not meet your expectations and for any disappointment caused. I have located your order and can see that our customer service team is looking into this for you. Best wishes Katie

Posted 2 years ago

“IExtremely poor. I ordered a bouquet last Tuesday 2 May for next day delivery to an address in Jersey at a cost of £39.00. To date 7 May that bouquet has not been delivered.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Margaret. I am extremely sorry for the issue you have faced with your order. It's never our intention to let our customers down, and I truly apologise for the inconvenience this has caused. I have located your order and can see that our customer service team has responded to your email to look into this for you. Warm regards, Tom

Posted 2 years ago

“Poor service. Next day delivery £4 ( recommended) but they can’t deliver on the next day. what makes it worse is that I didn’t even order them for next day but they still can’t deliver. They are highly incapable of delivering your flowers by scheduled date so be very aware.”

Helpful Report

Posted 2 years ago

Thank you for your feedback about Haute Florist. We apologise for the poor service you experienced, especially concerning the next-day delivery. We strive to ensure that we deliver the products requested on time and understand your frustration. I have located your order and can see that our customer service team has responded to your email. Warm regards, Tom

Posted 2 years ago

“I was attracted to Haute Couture as I wanted to order flowers for overnight delivery. Their website said if ordered by 10 pm the flowers would be delivered the following day. So I ordered a bouquet for my husband for our wedding anniversary. To my disappointment, the flowers did not until the following day. I contacted their customer services and asked for a refund and I was told that they are not responsible for deliveries if the company who delivers for them fails to deliver on time. In this case Royal Mail. So I feel misled by their website. Beautiful flowers, poor delivery service.”

Helpful Report

Posted 2 years ago

Thank you very much for taking the time to share your experience with us, Virginia. We are sorry for the delay and for any disappointment this caused. We understand how important it is for you to have the bouquet arrive in perfect timing for your anniversary and we sincerely apologize for not being able to meet your expectations this time. I would also like to apologise for any disappointment caused by the outcome of this. Warm regards, Tom

Posted 2 years ago

“I recently received a flower order from your business and I'm sorry to say that I was disappointed with the quality of the flowers. When I opened the package, I noticed that some of the flowers were already dead and wilted. I was really looking forward to enjoying the flowers, so this was a letdown. I understand that sometimes things can go wrong, so I wanted to reach out to see if there's anything you can do to help resolve the issue. I'd be happy to discuss potential solutions with you.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us. We understand how disappointing it is when expectations are not met and we apologise that your order didn't meet your expectations. I have located your order and can see that a replacement bouquet was arranged for delivery today. We hope that these flowers are enjoyed! Best wishes, Rosie

Posted 2 years ago

“Appalling service if that’s what you can call it. Would give a zero if I could and the last time I order flowers from this amateur company. I ordered a bouquet for my god-daughter as a surprise birthday gift, placing the order 5 days before scheduled ‘same day delivery’. As a result I did not post a card or purchase any other gift. The evening before scheduled delivery I received an email to say it would be delivered by Riyal Mail (not advertised as letterbox flowers) by 7.30pm which was bad enough as normally flowers are delivered in the morning to preserve freshness. On the day of the scheduled delivery I received an email that said ‘due to adverse weather conditions’ the flowers would be delivered the next working day. What adverse weather conditions? I live close by and could have delivered them myself! It’s a bank holiday weekend so by the time they reach their destination they will have wilted. I am absolutely furious and will NEVER use this company again. Buyer Beware!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback on Haute Florist, Gabriella. We are so sorry to hear about your experience with us and we understand the inconvenience and disappointment this caused. We sincerely apologise that our services did not live up to their usual high expectations. I have located your order and can see that a replacement order has been arranged. Warm regards, Tom

Posted 2 years ago

“Not a good experience . Was told by e mail that flowers would be delivered the next day , then told the order was after the cut off time so we’re to be delivered after 2 days , then for e mails saying they were going to be delivered on sat 30 May from Royal mail and e mail from your company to say they would be delivered on 2nd May ! No real explanation and no compensation , just a justification of your company’s differing e mails etc . Not impressed”

Helpful Report

Posted 2 years ago

Thank you so much, Bupi, for taking the time to provide us with your feedback about your experience with Haute Florist. We regret that you encountered issues with the delivery date as well as a lack of communication. We apologise for any confusion that was caused. I have located your order and can see that this has now been resolved with our customer service team. Best wishes, Rosie

Posted 2 years ago

“I definitely will not be using Haute again. I ordered the 24hr flowers which arrived a day late to an office where nobody was working Saturday. When I called to try and track, I got absolutely nowhere. Now it’s the bank holiday weekend I will have to wait until Tuesday to try and resolve. I will also have to purchase flowers elsewhere and send again!”

Helpful Report

Posted 2 years ago

Thank you so much Natalie for your review of Haute Florist. I apologise for the delay the order experienced with arriving a day late. Additionally, we are sorry for putting you in a situation that has caused you to have to purchase flowers from elsewhere and resend them. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number in the subject, so we can put this right for you. Best wishes, Katie

Posted 2 years ago

“I had ordered a bouquet flowers 2 days ago with that company , delivery by Royal Emal be missed because the officer post office doesn’t wait 2 min more he’s going straight ways and when I tried to rebook them have after 5 days delivery the flowers been daily and my present was go to bin 🗑️ , I tried to contact the company and Royal email nothing to do that is so bad and ridiculous , I don’t recommend no anyone that and Royal Email it’s rubbish”

Helpful Report

Posted 2 years ago

Hello Resmije, Thank you for taking the time to share your experience with Haute Florist. We are sorry to hear that the delivery by Royal Mail was missed and that your present was not received in time. We apologise for not responding to your contact and we understand why you would be unsatisfied. If this issue with delivery has caused any issues with the flowers, please could you send us some photos to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Rosie

Posted 2 years ago

“My flowers arrived late and in a poor condition, when I told them about I seem to be told this is the quality I should have expected”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with Haute Florist. We apologise for the inconvenience that has been caused by your flowers arriving late and in a poor condition. We would like to look into this issue further, can you please email us pictures of the bouquet received with 'Review' in the subject to enquiries@hauteflorist.co.uk so that I may resolve this issue for you? Kind regards, Laura

Posted 2 years ago

“I ordered flowers to be delivered on the 23rd of April, for the first anniversary of my friend's precious mother's passing. They flowers did not arrive that date. Apparently yesterday they were put in her shed, no note on her door saying this. She found them as she went into the shed to collect an Amazon delivery today. The roses are wilted and discoloured. EXTREMELY DISAPPOINTED. how much it would have meant to her to receive them on the day I asked for them to be delivered”

Helpful Report

Posted 2 years ago

Thank you so much for letting us know about your experience. We are sorry for the delay and for the disappointment it caused. We understand how much it would have meant for your friend to receive the flowers on the day you asked for them to be delivered and we deeply regret not being able to provide that for you. If you could please send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, we would be happy to look into this. Warm regards, Tom

Posted 2 years ago

“My flowers never arrived, days later I had to text my niece and ask if she received them, she didn’t so I missed her special day! Haute telling me it happens.. well that’s not good us it? So let’s see if the flowers arrive tomorrow days late and on a working day when no one home.. I won’t use Haute again as unreliable and not great customer service.”

Helpful Report

Posted 2 years ago

Dear Lynn, thank you so much for taking the time to share your experience with us. We are very sorry to hear that your flowers did not arrive on your niece's special day, and that our customer service was not satisfactory. I have emailed you regarding this issue so that this may be resolved. Best wishes, Laura

Posted 2 years ago

“Do not purchase from this company You will be making a big mistake if you do The flowers are dispatched via Royal Mail and they sent them to the wrong town. Royal Mail sent email confirming delivery today (a day late ) no such delivery!!!!!!!had the gall to offer £5 !!!!!!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us about Haute Florist. We apologise for the issues you have experienced regarding the delivery of your order. We value your feedback and we appreciate you making us aware of this issue. I have emailed you regarding this so that we may resolve this issue. Best wishes, Laura

Posted 2 years ago

“The flowers were delivered to a neighbour, who have denied ever receiving them. I shall be asking for my money back!”

Helpful Report

Posted 2 years ago

Dear Carolyn, Thank you so much for taking the time to share your experience with Haute Florist. We are sorry for what happened and apologize for the inconvenience caused. I can see that this issue has been resolved by our customer service team. Thank you again for your valuable feedback. Best wishes, Katie

Posted 2 years ago

“I booked the flowers for my best friend on the 15th April and arranged for delivery the day before her mother's funeral on the 19th.She did not get them .Told they would be delivered today 20th which was the day funeral and nobody obviously at home. Now coming the day after the funeral. Furious. I couldn't attend due to work.and I so wanted the flowers there the day before.Sent a message and and received no reply about poor service”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Haute Florist. We apologise for not meeting your expectations and for the late delivery of the flowers to your friend. We are sorry that she did not get the flowers when she needed them and for any upset caused by this. We understand how much this would have meant for your friend and for you, and we are deeply sorry for not being able to make your experience better. I can see that a member of our customer service team replied to your email regarding this issue and is awaiting a reply so that this issue can be resolved for you. Best wishes, Katie

Posted 2 years ago

“Next day delivery is a joke. No Sunday deliveries. Would not use this company ever again, stick to local and more personal florists.”

Helpful Report

Posted 2 years ago

Thank you so much Kerry for taking the time to let us know about your experience with Haute Florist. We apologise for not meeting your expectations with Next Day Delivery. I have emailed you regarding this issue so that we may be able to resolve this for you. Kind regards, Laura

Posted 2 years ago

“After placing my first order with Haute Flowers and specifically choosing a delivery date, the flowers were delivered a day early. Fantastic delivery except the flowers were left outside for over 35 hours as the recipient was not in the property. After contacting customer service, I was told (very abruptly) nothing can be done about my now very dry and wilting order as it was down to Royal Mail. Would not use again - 1st time and the last.”

Helpful Report

Posted 2 years ago

Hello Chloe, Thank you for taking the time to leave a review regarding your order with us. We apologsie for the inconvenience that the early delivery of your order has caused. We would like to investigate this further for you. Please could you email us some photos of the bouquet to enquiries@hauteflorist.co.uk with 'Review' and your order number in the subject so that I may look into this issue further? Best wishes, Laura

Posted 2 years ago

“I sent a bunch of flowers to a friend of mine who had just lost her mother. Haute Florist did not deliver the flowers on the day I requested. They didn’t even contact me to say that the flowers didn’t ship. If I hadn’t asked them why I didn’t receive a shipping notification, I doubt they would have ever shipped. And how would I ever know that Haute Florist just took my money and did nothing. I am very, very disappointed and urge anyone reading this to use a different florist if it is an important occasion.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Haute Florist, Jason. We really appreciate the feedback you have provided. We are sorry to hear that your flowers were not delivered on the requested date and that our team failed to give you a proper update on the situation. We understand how important this occasion was, and we regret that we could not provide you with the level of customer service you deserve. We are very sorry for the inconvenience caused. I will raise this with the appropriate departments to be looked into. Best wishes, Rosie

Posted 2 years ago

“I ordered flowers for next day delivery. They arrived 3 days later. Haute’s only explanation was they reserve the right to delay delivery to Northern Ireland or islands. The fact they accepted a next day delivery order for Northern Ireland and took my money is one thing, the fact that poor quality flowers arrived late is another. No offer of rectifying the problem, just an offer of £10 CREDIT. I won’t be using this company again, so why would I want a credit? I wanted and paid for FRESH flowers to be delivered NEXT DAY as per the order confirmation. neither was the case. Poor poor POOR!!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience Mrs Dawson. We really appreciate your feedback. We are sorry for any inconvenience caused by your order, and that the flowers arrived 3 days late. We understand how important it is for our customers to get fresh flowers delivered in a timely and quality manner, and we regret that we did not live up to that expectation. I have located your order and contacted you via email. Best wishes, Ellie

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews