Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“The quality of the flowers is poor. I ordered a medium-sized bouquet but the reality is that it is very small. Very disappointed”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback regarding Haute Florist. We really appreciate you taking the time to let us know about your experience. We are sorry to hear that the quality of the flowers was not up to your expectations and that the bouquet was smaller than you intended. We are always trying to do better and make our customer's experience as pleasant as possible. I have located your order and contacted you via email to look into this. Best wishes, Ellie.

Posted 1 year ago

“Even though I yearly subscription for next day delivery, it took 56 hours for my flowers to be delivered. They arrived half dead, message was written incorrectly and like it had been written by a 5 year old. £10.00credit for future flowers given which doesn't compensate for the disappointment of a bad gift that was meant to bring a bit of joy to my daughter.”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback. We apologise that your experience ordering flowers from Haute Florist was not up to your expectations, and we are sorry for the delay with your order being delivered, your flowers arrived half-dead, and the message was written incorrectly. We understand how disappointing it was to not be able to give your daughter the joy you wanted from your thoughtful gift. If not done already, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Rosie

Posted 1 year ago

“Arrived 3 days after ordering even though I requested next day delivery. Attached the picture of the flowers I ordered and a picture of the flowers I received”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback, Michael. We really appreciate that you took the time to let us know about your experience with Haute Florist. We are sorry that we were unable to deliver the flowers to you on the next day as requested. I have located your order and can see that this has been resolved with our customer service team. Best wishes, Katie

Posted 1 year ago

“Flowers did not arrive on the day that I asked for them to be delivered on.”

Helpful Report

Posted 2 years ago

Thank you so much, Laura, for taking the time to share your experience with Haute Florist. We sincerely apologise for the flowers not arriving on the requested day. We strive to provide excellent service and understand how unsatisfying this was for you. I will raise this with our Dispatch Manager. Warm regards, Tom

Posted 1 year ago

“Do NOT rely on them to deliver flowers on time. Customer service girl was nice and understanding but her manger offered a pathetic refund of £5.99”

Helpful Report

Posted 2 years ago

Hello Jessica, Thank you for taking the time to let us know about your experience with Haute Florist. We are truly sorry to hear about your troubles with your delivery not arriving on time and the disappointing response you received. I will feed this back to the appropriate departments. Warm regards, Tom

Posted 1 year ago

“Next day delivery. If you're lucky. I waited four days for a bunch of dead flowers.”

Helpful Report

Posted 2 years ago

Hello Andrew, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. If not done already, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“Poor service, flowers never arrived, offered refund only for the postage which is £4 since flowers didn't get delivered, £40 out off pocket Very disappointed don't shop with this company”

Helpful Report

Posted 2 years ago

Thank you for your review of Haute Florist. We appreciate your feedback and are sorry to hear that there were issues with the service you received. If this delay has caused any issues with the quality of the flowers, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? We would like to apologise for this experience and thank you for letting us know. We take any issues with customer service seriously and your feedback helps us to continue to make improvements. Best wishes, Katie

Posted 1 year ago

“I bought flowers for my wife to mark the anniversary of her father passing away, upon arrival on Thursday some of the greenery couldn't be used and it's now Saturday and half of the flowers are dying. This is unacceptable after less than two days and I shall not be using Haute in the future. Bitterly disappointing for such an important occasion and for the best part of £50.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are so sorry to hear about the issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. If not done already, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Katie

Posted 1 year ago

“Paid £50 for bouquet next day delivery 3 days ago still nothing and now they will not be able to deliver to that address as no one there for 2 days. Flowers will be dead if they ever arrive. Refused me a refund, absolutely disgusting!!!”

Helpful Report

Posted 2 years ago

Hello Laura, Thank you so much for taking the time to provide feedback about your experience with Haute Florist. We are so sorry for the trouble you have experienced and the inconvenience this has caused you. If you feel as though this has not been resolved fairly, please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject. Best wishes, Rosie

Posted 1 year ago

“Next day delivery apparently does not mean next day delivery. Absolutely rubbish. The flowers did not arrive on my mum's birthday. No update. No pro-active apology. No refund. Apparently deliveries to Scotland take an extra day. God knows why- it's Edinburgh not Orkney. Maybe explain on the website that you cannot do next day delivery to Scotland.”

Helpful Report

Posted 2 years ago

Hello Sarah, Thank you so much for taking the time to share your experience with Haute Florist. We sincerely apologise for the inconvenience experienced and for not delivering the flowers on your mum’s birthday. We understand your frustration and are sorry for not providing an update. I will feed this back to our Dispatch Manager. Warm regards, Tom

Posted 2 years ago

“They offer next day all over the website and even in the Google search, and at no point suing the booking do they say it may be delayed but then don’t deliver the next day and then hit you with Poot 7.bla bla bla of the T&C’s no refund Shop local”

Helpful Report

Posted 2 years ago

Hello Tom, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 years ago

“I still haven’t received my item”

Helpful Report

Posted 2 years ago

Thank you so much, Finn, for taking the time to provide us with your feedback about Haute Florist. We are deeply sorry that you have yet to receive your item and apologise for not meeting your expectations. I have located your order and can see that our customer service team has responded to your email to look into this. Best wishes, Katie

Posted 2 years ago

“Absolutely devastated that my beautiful friend received these dead roses as a gift. So embarrassed and disappointed.”

Helpful Report

Posted 2 years ago

Thank you Heather, for bringing your experience to our attention. We hugely appreciate your support and feedback so we can continue to improve. We are sorry that our flowers have been a source of disappointment and embarrassment for you. I have located your order and can see that our customer service team has responded to your email and is awaiting your reply to resolve this. Best wishes, Katie.

Posted 2 years ago

“Ordered the flowers 4 days in advance of my Goddaughter’s 18 birthday to arrive yesterday, Saturday - it is still in transit with Royal Mail & tomorrow is a bank holiday so flowers will be dead by Tuesday if they arrive. They were ordered for her birthday on Saturday. I want my money back as this company has reneged on its commitment. Very disappointed”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with Haute Florist with us. We are so sorry that your Goddaughter’s 18th birthday flowers are still in transit with Royal Mail. We completely understand your frustration and disappointment and want to apologise for the inconvenience caused. I have located your order and can see that this is being looked into by our customer service team. Warm regards, Tom

Posted 2 years ago

“Absolutely shocking flowers for the price could get a better bunch at the garage . This was 50 quid”

Helpful Report

Posted 2 years ago

Thank you very much, Jane, for taking the time to provide us with your feedback on Haute Florist. We are really sorry that the flowers did not meet your expectations and for any disappointment caused. I have located your order and can see that our customer service team is looking into this for you. Best wishes Katie

Posted 2 years ago

“IExtremely poor. I ordered a bouquet last Tuesday 2 May for next day delivery to an address in Jersey at a cost of £39.00. To date 7 May that bouquet has not been delivered.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Margaret. I am extremely sorry for the issue you have faced with your order. It's never our intention to let our customers down, and I truly apologise for the inconvenience this has caused. I have located your order and can see that our customer service team has responded to your email to look into this for you. Warm regards, Tom

Posted 2 years ago

“Poor service. Next day delivery £4 ( recommended) but they can’t deliver on the next day. what makes it worse is that I didn’t even order them for next day but they still can’t deliver. They are highly incapable of delivering your flowers by scheduled date so be very aware.”

Helpful Report

Posted 2 years ago

Thank you for your feedback about Haute Florist. We apologise for the poor service you experienced, especially concerning the next-day delivery. We strive to ensure that we deliver the products requested on time and understand your frustration. I have located your order and can see that our customer service team has responded to your email. Warm regards, Tom

Posted 2 years ago

“I was attracted to Haute Couture as I wanted to order flowers for overnight delivery. Their website said if ordered by 10 pm the flowers would be delivered the following day. So I ordered a bouquet for my husband for our wedding anniversary. To my disappointment, the flowers did not until the following day. I contacted their customer services and asked for a refund and I was told that they are not responsible for deliveries if the company who delivers for them fails to deliver on time. In this case Royal Mail. So I feel misled by their website. Beautiful flowers, poor delivery service.”

Helpful Report

Posted 2 years ago

Thank you very much for taking the time to share your experience with us, Virginia. We are sorry for the delay and for any disappointment this caused. We understand how important it is for you to have the bouquet arrive in perfect timing for your anniversary and we sincerely apologize for not being able to meet your expectations this time. I would also like to apologise for any disappointment caused by the outcome of this. Warm regards, Tom

Posted 2 years ago

“I recently received a flower order from your business and I'm sorry to say that I was disappointed with the quality of the flowers. When I opened the package, I noticed that some of the flowers were already dead and wilted. I was really looking forward to enjoying the flowers, so this was a letdown. I understand that sometimes things can go wrong, so I wanted to reach out to see if there's anything you can do to help resolve the issue. I'd be happy to discuss potential solutions with you.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us. We understand how disappointing it is when expectations are not met and we apologise that your order didn't meet your expectations. I have located your order and can see that a replacement bouquet was arranged for delivery today. We hope that these flowers are enjoyed! Best wishes, Rosie

Posted 2 years ago

“Appalling service if that’s what you can call it. Would give a zero if I could and the last time I order flowers from this amateur company. I ordered a bouquet for my god-daughter as a surprise birthday gift, placing the order 5 days before scheduled ‘same day delivery’. As a result I did not post a card or purchase any other gift. The evening before scheduled delivery I received an email to say it would be delivered by Riyal Mail (not advertised as letterbox flowers) by 7.30pm which was bad enough as normally flowers are delivered in the morning to preserve freshness. On the day of the scheduled delivery I received an email that said ‘due to adverse weather conditions’ the flowers would be delivered the next working day. What adverse weather conditions? I live close by and could have delivered them myself! It’s a bank holiday weekend so by the time they reach their destination they will have wilted. I am absolutely furious and will NEVER use this company again. Buyer Beware!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback on Haute Florist, Gabriella. We are so sorry to hear about your experience with us and we understand the inconvenience and disappointment this caused. We sincerely apologise that our services did not live up to their usual high expectations. I have located your order and can see that a replacement order has been arranged. Warm regards, Tom

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews