Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,986 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 24th July 2025

Anonymous

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3787

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered these for 2 days time received a call from person receiving the flowers to say they forgot they were away the next morning. Called the company straight away to get the delivery date changed. They refused to change it, so have now wasted over £40 on flowers that will not be received!!! Will not be using this company again!! Very unhelpful and will go back to using a local florist in the area as of wherever I am sending to!! Choosing local is always best don’t know why I changed! But thought I would give them a try.”

Helpful Report

Posted 2 years ago

Thank you very much for sharing your experience with us! We're extremely sorry to hear you've had a hard time trying to amend the delivery date and that has left you feeling poorly about the company - it is not at all the kind of service we set out to provide as our goal is to spread joy with our flowers! Warm regards, Tom

Posted 2 years ago

“Hello, i placed an order for delivery on Sunday 28th May, my Stepmother’s birthday. At no stage was I told that this would not be the case. The flowers have still not been delivered, and have been sitting with Royal Mail since Saturday so I dread to think how they will look when they are eventually delivered. I have asked for a full refund but have only been offered a refund on the delivery cost which is not acceptable. Totally unacceptable.”

Helpful Report

Posted 2 years ago

Hello Elizabeth, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Rosie

Posted 2 years ago

“Died in 2 days”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are sorry to hear that the flowers died shortly after arrival and we do apologise for any upset caused. If not done already, please could you get in touch with our Customer Support team at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Rosie

Posted 2 years ago

“Very disappointed to not get the flowers on the day I ordered them for a special occasion and they offer you £5 compensation to use for more flowers from a company who. failed to deliver in the first place - totally unacceptable”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback about Haute Florist. I am very sorry for the inconvenience experienced with not getting the flowers on the day you ordered them for a special occasion. I would also like to apologise for any disappointment caused by the outcome of this. I will feed this back to the appropriate department. Best wishes, Katie

Posted 2 years ago

“The flowers were not delivered when promised and customer service was appalling. No one to speak to, just automated responses. Would not use again”

Helpful Report

Posted 2 years ago

Thank you for your feedback about our service. We are sorry to hear that your flowers were not delivered when promised and that our customer service response was not satisfactory. We are always striving to improve and your opinion is valuable to us. We want to do our best to make sure this does not happen to any other customers. Once again, thank you for taking the time to let us know about your experience, and we apologise for the inconvenience caused.

Posted 2 years ago

“The flowers are sent by Royal Mail. They have a standing instruction to not deliver without signature. They don’t deliver on a Sunday so the flowers I ordered Friday , failed to deliver Daturfay because no signature available and are now dying in a Royal Mail sorting office awaiting delivery tomorrow. Ugh !!”

Helpful Report

Posted 2 years ago

Hello David, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. If this has caused any issues with the quality of the flowers, please could you send us some photos to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Katie

Posted 2 years ago

“The flowers were not what was advertised. The flowers were much smaller in size and mostly consisted of green leaves in volume. They were also wilting within 24 hours and had to be thrown away after several days.”

Helpful Report

Posted 2 years ago

Thank you so much for providing your feedback for Haute Florist! We truly appreciate you taking the time to let us know about your experience. We are sorry for the issues you had with the quality of the flowers you received. Please could you send us some photos of the flowers to enquiries@hautefloirst.co.uk with your order number and 'review' in the subject? Best wishes, Rosie

Posted 2 years ago

“The quality of the flowers is poor. I ordered a medium-sized bouquet but the reality is that it is very small. Very disappointed”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback regarding Haute Florist. We really appreciate you taking the time to let us know about your experience. We are sorry to hear that the quality of the flowers was not up to your expectations and that the bouquet was smaller than you intended. We are always trying to do better and make our customer's experience as pleasant as possible. I have located your order and contacted you via email to look into this. Best wishes, Ellie.

Posted 2 years ago

“Even though I yearly subscription for next day delivery, it took 56 hours for my flowers to be delivered. They arrived half dead, message was written incorrectly and like it had been written by a 5 year old. £10.00credit for future flowers given which doesn't compensate for the disappointment of a bad gift that was meant to bring a bit of joy to my daughter.”

Helpful Report

Posted 2 years ago

Thank you very much for your feedback. We apologise that your experience ordering flowers from Haute Florist was not up to your expectations, and we are sorry for the delay with your order being delivered, your flowers arrived half-dead, and the message was written incorrectly. We understand how disappointing it was to not be able to give your daughter the joy you wanted from your thoughtful gift. If not done already, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Rosie

Posted 2 years ago

“Arrived 3 days after ordering even though I requested next day delivery. Attached the picture of the flowers I ordered and a picture of the flowers I received”

Helpful Report

Posted 2 years ago

Thank you very much for your feedback, Michael. We really appreciate that you took the time to let us know about your experience with Haute Florist. We are sorry that we were unable to deliver the flowers to you on the next day as requested. I have located your order and can see that this has been resolved with our customer service team. Best wishes, Katie

Posted 2 years ago

“Flowers did not arrive on the day that I asked for them to be delivered on.”

Helpful Report

Posted 2 years ago

Thank you so much, Laura, for taking the time to share your experience with Haute Florist. We sincerely apologise for the flowers not arriving on the requested day. We strive to provide excellent service and understand how unsatisfying this was for you. I will raise this with our Dispatch Manager. Warm regards, Tom

Posted 2 years ago

“Do NOT rely on them to deliver flowers on time. Customer service girl was nice and understanding but her manger offered a pathetic refund of £5.99”

Helpful Report

Posted 2 years ago

Hello Jessica, Thank you for taking the time to let us know about your experience with Haute Florist. We are truly sorry to hear about your troubles with your delivery not arriving on time and the disappointing response you received. I will feed this back to the appropriate departments. Warm regards, Tom

Posted 2 years ago

“Next day delivery. If you're lucky. I waited four days for a bunch of dead flowers.”

Helpful Report

Posted 2 years ago

Hello Andrew, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. If not done already, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can look into this for you. Best wishes, Rosie

Posted 2 years ago

“Poor service, flowers never arrived, offered refund only for the postage which is £4 since flowers didn't get delivered, £40 out off pocket Very disappointed don't shop with this company”

Helpful Report

Posted 2 years ago

Thank you for your review of Haute Florist. We appreciate your feedback and are sorry to hear that there were issues with the service you received. If this delay has caused any issues with the quality of the flowers, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? We would like to apologise for this experience and thank you for letting us know. We take any issues with customer service seriously and your feedback helps us to continue to make improvements. Best wishes, Katie

Posted 2 years ago

“I bought flowers for my wife to mark the anniversary of her father passing away, upon arrival on Thursday some of the greenery couldn't be used and it's now Saturday and half of the flowers are dying. This is unacceptable after less than two days and I shall not be using Haute in the future. Bitterly disappointing for such an important occasion and for the best part of £50.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are so sorry to hear about the issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. If not done already, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Katie

Posted 2 years ago

“Paid £50 for bouquet next day delivery 3 days ago still nothing and now they will not be able to deliver to that address as no one there for 2 days. Flowers will be dead if they ever arrive. Refused me a refund, absolutely disgusting!!!”

Helpful Report

Posted 2 years ago

Hello Laura, Thank you so much for taking the time to provide feedback about your experience with Haute Florist. We are so sorry for the trouble you have experienced and the inconvenience this has caused you. If you feel as though this has not been resolved fairly, please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject. Best wishes, Rosie

Posted 2 years ago

“Next day delivery apparently does not mean next day delivery. Absolutely rubbish. The flowers did not arrive on my mum's birthday. No update. No pro-active apology. No refund. Apparently deliveries to Scotland take an extra day. God knows why- it's Edinburgh not Orkney. Maybe explain on the website that you cannot do next day delivery to Scotland.”

Helpful Report

Posted 2 years ago

Hello Sarah, Thank you so much for taking the time to share your experience with Haute Florist. We sincerely apologise for the inconvenience experienced and for not delivering the flowers on your mum’s birthday. We understand your frustration and are sorry for not providing an update. I will feed this back to our Dispatch Manager. Warm regards, Tom

Posted 2 years ago

“They offer next day all over the website and even in the Google search, and at no point suing the booking do they say it may be delayed but then don’t deliver the next day and then hit you with Poot 7.bla bla bla of the T&C’s no refund Shop local”

Helpful Report

Posted 2 years ago

Hello Tom, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 years ago

“I still haven’t received my item”

Helpful Report

Posted 2 years ago

Thank you so much, Finn, for taking the time to provide us with your feedback about Haute Florist. We are deeply sorry that you have yet to receive your item and apologise for not meeting your expectations. I have located your order and can see that our customer service team has responded to your email to look into this. Best wishes, Katie

Posted 2 years ago

“Absolutely devastated that my beautiful friend received these dead roses as a gift. So embarrassed and disappointed.”

Helpful Report

Posted 2 years ago

Thank you Heather, for bringing your experience to our attention. We hugely appreciate your support and feedback so we can continue to improve. We are sorry that our flowers have been a source of disappointment and embarrassment for you. I have located your order and can see that our customer service team has responded to your email and is awaiting your reply to resolve this. Best wishes, Katie.

Posted 2 years ago

Haute Florist is rated 4.7 based on 29,986 reviews