Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“It's such a shame that your social media posts and website suggest such high quality flowers and yet in real life they're very disappointing and not worth the money. I'm sorry to write a negative review, but despite a number of emails to complain, no-one from your customer service team is responding to me. I will not be using you again and will be recommending to any friends, family, and colleagues that they avoid you too.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your negative experience with us. We sincerely apologize that you did not receive the quality of flowers you expected from us and for the lack of communication from our Customer Service Team. I have located your email and can see our team did respond on 19/07 asking for photos, but we did not receive a reply. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can look into this for you? Best wishes, Rosie

Posted 2 years ago

“Very poor bouquet and not anything like the image as described. Poor customer service. Not interested in feedback. Would not recommend. Much better service elsewhere.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with us Jane. We apologise for the very poor bouquet you received and that it was not what was described in the image. We regret to know that the customer service was not up to your expectations and that you may not recommend our services. We understand how frustrating and disappointing this could have been. I will feed this back to our Florist Manager. Warm regards, Tom

Posted 2 years ago

“What a disappointment - I bought from Haute for more than a couple of years on a bi-weekly basis - I complained about the last delivery that I received (flowers were basically dead after 2-3 days). After a few messages with their 'not very helping' customer service, they offered me £10 discount (the flowers cost me more than £30) for my next order. After years of loyalty, I will move to one of their competitors. Shame!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to tell us at Haute Florist about your experience using our service. We apologize that you were not satisfied with the quality of your most recent delivery and we are sorry that the offers suggested by our customer service team did not meet your needs. We appreciate your loyalty to us over the past few years and understand your decision to now look elsewhere. I will feed this back to the appropriate departments. Best wishes, Katie

Posted 2 years ago

“Sadly I have not had a positive experience, the flower that arrived did not resemble the bouquet chosen, which was roses and Lilly's - so much foliage and not many lilies with one Lilly broken on arrival, arrived Wed and one rose is already dead.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let me know about your experience with Haute Florist. I am sorry to hear that it did not meet your expectations. I do apologise that you felt the flower that arrived did not resemble the bouquet chosen. We strive to provide the highest quality standards and I am sorry that we failed to do so in this case. If not done already, please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject, so we can look into this for you. best wishes, Rosie

Posted 2 years ago

“Next day delivery did not happen . On the day they delivered flowers were very dry and nearly dead . Disappointed service for a birthday gift”

Helpful Report

Posted 2 years ago

Thank you for your feedback on Haute Florist! We apologise that your next-day order was not fulfilled and understand that the flowers delivered were not up to your expectations on such an important day. We regret that you felt disappointed with the gifting experience. We take customer satisfaction seriously and will be looking into this. I would also like to apologise for any disappointment caused by the compensation offered on this occasion and that our team were unable to resolve satisfactorily with yourself. Warm regards, Tom

Posted 2 years ago

“These flowers were not received by the recipient and the tracking information says it’s been returned to sender! I am so upset my friend didn’t receive them at a time when she really needed to know we were thinking of her.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Lynn. It's disappointing to hear that your friend did not receive the flowers. We apologise for what happened and would very much like to rectify this situation. I have located your order and can see that our customer service team is awaiting your reply to look into this further. Best wishes, Katie

Posted 2 years ago

“I'm very disappointed with the "Antique Elegance" that I ordered for my girlfriend's graduation ceremony. The flowers were obviously not fresh and already wilting when I received them this afternoon.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with the "Antique Elegance" bouquet! We are so sorry to hear that the flowers were already wilting when you received them, and we understand your disappointment. Please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Rosie

Posted 2 years ago

“I was very disappointed by "Summer sunflowers" which I ordered for my daughter and son-in-law's wedding anniversary. The mix of flowers was not as shown in the illustration - mostly leaves, hardly any golden rod and just 6 sunflowers two of which were already wilting and the rest never opened properly depsite proper care. The response to my complaine was an automated and patronising treatise on how to care for cut flowers. The second response said it was now more than 3 days since the deliveryso they could not deal with it. I declined the offer of a £10 voucher since I will not be using their service again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let us know about your experience with Haute Florist. We are so sorry to hear your Summer sunflowers didn’t meet your expectations. We understand you were disappointed with the mix of flowers you received, as well as the response when you complained. We apologise for not providing you with the level of service you were expecting. I will feed this back to the relevant departments. Best wishes, Katie

Posted 2 years ago

“Not like the picture at all! Customer service can only apologise!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with us, Ellie. We're sorry that you felt that your order with Haute Florist did not match the picture on the website. We highly value our customer's feedback and your opinion matters. I will feed this back to our Florist Manager. Warm regards, Tom

Posted 2 years ago

“Really, really poor service. Paid for next-day delivery. Didn't arrive - it appears it was delivered to the wrong address from the photograph I eventually received from the couriers - customer service didn't respond apart from repeatedly responding by emailing the same pro-forma email asking for my contact details, which I repeatedly gave. Avoid at all costs.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with Haute Florist. We apologise for the poor service you received and are sorry to hear that your delivery didn't arrive as expected. We understand how frustrating this must have been. We would like to make things better. I have contacted you via email to investigate this. Best wishes, Ellie

Posted 2 years ago

“This company does even deserve a one! Please don't waste your money on their flowers. They wilt after 2 days and are expensive! I ordered 2 bouquets on separate occasions and both wilted 2 days later. I contacted customer services but for the 1st bouquet it was just after 3 days which is oit of the time frame so they wouldn't do anything about that one. Other companies send a replacement straight away. For the second bouquet I contacted them within the time frame and despite them admitting the products poor quality, they refused to five me a full refund for the 2nd bouquet. The customer service is appalling. Supermarket flowers last longer than this company's flowers. I was offered a £10 voucher towards my next order but I said I wasn't going to be ordering and wasting more money here but customer services just don't care!. So guys....DO NOT BUY ANYTHING FROM THEM”

Helpful Report

Posted 2 years ago

Thank you so much for the detailed review, Gurvinder. We really appreciate you taking the time to tell us about your experiences with Haute Florist! We want you to feel heard and respected, so we are sorry the service we provided was not in line with our standards. It didn't meet your expectations and we will certainly take this feedback on board as we strive to improve for the long term. Once again, we are deeply sorry for the disappointment and thank you for your review.

Posted 2 years ago

“The red rose hat box arrived with the flowers unevenly arranged, lopsided and wedged at an angle. On approaching customer service they seemed completely disinterested in our lack of satisfaction. Far from a luxury arrangement or service. To be honest feel they have failed to comply with our consumer rights and do not care.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with us. We apologise that our arrangement and customer service did not meet your expectations and did not provide you with the luxurious experience we strive to provide our customers with. We understand that our floral arrangement appeared to be unevenly arranged and we are very sorry for this. This will be raised with our Florist Manager and Logistics Manager. I have located your order and can see that this has been resolved now with our customer service team. Best wishes, Katie

Posted 2 years ago

“Very disappointed flowers looks dull”

Helpful Report

Posted 2 years ago

Thanks, Olesea for your feedback about Haute Florist. We appreciate you taking the time to let us know about your experience. We're sorry to hear you were disappointed with the look of the flowers. I have located your order and can see that our customer service team has responded to your email advising further. Warm regards, Tom

Posted 2 years ago

“Beautiful when arrived but lasted only 2days very disappointing will not use again”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide us with your valuable feedback about Haute Florist, Gill. We’re very sorry to hear that the beautiful bouquet you ordered arrived only to last for two days and that you were disappointed with the experience. If not done already, please could you send us some photos to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject, so we can put this right for you. Best wishes, Rosie

Posted 2 years ago

“Unfortunately I have had to write a letter of complaint as the flowers I ordered were clearly not fresh and appeared old and dried out. This included photos. I sent this to you yesterday but as yet I have not received a reply.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with Haute Florist and for taking the time to let us know about your issue with the flowers you ordered. We are sorry to hear that the flowers you received were not fresh and appeared old and dried out. I have located your order and can see that our customer service team is awaiting your reply to resolve this. Best wishes, Rosie

Posted 2 years ago

“Poor flowers then poor customer service. The flowers were not in good condition, nor as many as there should have been. Complaints have been met with standard replies disclaiming responsibility and the offer of a £10 voucher which would have meant paying another £24.50 to get a (possibly) better bunch of flowers or (possibly) the same poor quality. Photos of the flowers were sent but ignored. 26% of reviews on Trustpilot give 1 star. Avoid.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We apologise that your experience with Haute Florist was not satisfactory and we are sorry to hear that the bouquet you received was not up to our usual standard. I would also like to apologise for any disappointment caused by the compensation offered on this occasion. The reason we need the issues raised within the specified timeframe is to enable us to determine the cause of the quality issue. Please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so I can look into this further for you. Best wishes, Ellie.

Posted 2 years ago

“Tick on the sunflowers I want but it won’t go into my basket…Patsy”

Helpful Report

Posted 2 years ago

Thank you so much, Patsy, for taking the time to share your experience with Haute Florist. We are sorry for the inconvenience you experienced when attempting to purchase the sunflowers. We take feedback from customers seriously, and we certainly value yours. Please could you email us at enquiries@prestigeflowers.co.uk and our team would be happy to help with this. Best wishes, Katie

Posted 2 years ago

“Really disappointed and will not use again. Advertised as next day but my friend had to wait three days for the flowers. Added pictures of my order and what I received no where near the quantity of flowers in the bouquet as what I expected for a £30 bunch of flowers.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide your valuable feedback. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any upset caused on this occasion. I would also like to apologise for any disappointment caused by the bouquet received. I will feed this back to our Florist Manager. Warm regards, Tom

Posted 2 years ago

“The shipping of the flowers was delayed causing me to change my plans for the rest of the day. I desperately needed to use the flowers booked for my graduation ceremony. The quality of the flowers shipped over varies. This led to my further disappointment after the delay. Most of the peonies were still in bud and did not look like they were going to bloom. The quality of opening of some of the better flowers was also unsatisfactory. The flowers I received did not match the pictures on the website.”

Helpful Report

Posted 2 years ago

Thank you so much, for taking the time to provide us with this feedback. We apologize for the delays that caused you to have to change your plans and for the quality issues with the flowers. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. If the peonies have not bloomed, please could you send us photos to enquiries@hauteflorist.co.uk with your order number and review in the subject? Best wishes, Katie

Posted 2 years ago

“Really disappointed that delivery date was missed by 2 days.... If it isn't possible to cover all UK areas, why not use postcode software to flag this with customers when details are entered on the web-site and before they pay? It really doesn't matter how good the flowers and gifts are if the date is wrong. The receipt for the purchase has both the delivery postcode and the 'requested delivery date' - really poor that these two bits of information aren't linked in your system.”

Helpful Report

Posted 2 years ago

Thank you for bringing these issues to our attention, Jeremy. We apologise for missing the delivery date by two days and thank you for taking the time to provide this feedback. We understand your frustration and we appreciate your suggestion of incorporating postcode software to flag such issues before payment. I will feed this back to our team. Best wishes, Katie

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews