Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,770 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,770 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 14th May 2025

3756

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could, I would leave 0 stars! My day was ruined, when instead of getting a large Roma bouquet(that I paid for), I received a super small one, that definitely doesn't cost £60, complained to them, but they offered a £5 refund! AVOID!!!!! AVOID!!!!! AVOID!!!!!”

Helpful Report

Posted 2 years ago

Hello Violeta Archipova, Thank you for your review, we are sorry to hear the order you placed was received with the incorrect size bouquet on arrival. I have located your order and can see that our customer service team is helping to resolve this issue further for you. We are sorry for any upset caused. Warm regards Katie

Posted 2 years ago

“Very expensive for such a poor bunch of flowers! £40 and they were tiny and half dead. Avoid!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear the bouquet you had placed with Haute florist was not enjoyed on this occasion. I would personally like to look into this further for you. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Katie

Posted 2 years ago

“Do not use this company to buy flowers. Received £40 flowers for my wedding anniversary. Photos look amazing on the website. Flowers were dead within four days, even though they were cut, kept in a cool place and given food. Customer services sent another out, as a ‘gesture of goodwill’, it was worse than the first. It was a smaller bouquet, and stems were broken. Customer services said there was nothing they could do as they had already sent flowers. They have closed my cases down, even though they offer a 100% guarantee. They are not interested in quality, please don’t waste your money.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear this was your experience with both orders on this occasion. I have located your order and can see that yourself and our customer service manager have resolved this issue. We apologise for any upset caused. Warm regards Katie

Posted 2 years ago

“I ordered the pink meadow dried flowers from Haute Florist and what was pictured online what a totally different thing to what I received (pictured below). I emailed Haute Florist about this immediately (early July) and I am yet to received any reply. Terrible customer service.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear the incorrect bouquet was delivered on this occasion. I would personally like to rectify this for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“Arrived 2 full days late and the flowers are dead. Awful service.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear there was a delay in your order being received which resulted in your order being received in this way. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“Order not delivered can’t get hold of anyone by phone all emails”

Helpful Report

Posted 2 years ago

Hello Lillian barrow, Thank you for your review, we are sorry to hear about the upset in regards to your order being delayed. I have located your order and can see that one of our customer support team members and yourself have resolved the issue. We are sorry for any upset caused. Warm regards Tom

Posted 2 years ago

“Very disappointed and angry. Ordered on Sunday morning for next day delivery, one email to say order received and other to say it was being picked then nothing. No delivery next day and no explanation. Complained to customer service only to get an automated response. Two days later I’ve received an email from Royal Mail advising delivery time for today, too little too late I’m afraid. If they weren’t going to be able to delivery next day I should have been informed of this at the time so I could have used someone else. Happy to take the money and give shoddy service with no communication. Shocking!”

Helpful Report

Posted 2 years ago

Hello Rhona, Thank you for your review, we are sorry to hear there has been a delay in your order being received. I have located your order and can see that one of our customer service agent is looking into resolving this for you and I have also passed this on to our dispatch manager. We are sorry for any upset caused. Warm regards Rosie

Posted 2 years ago

“The picture was nothing like the photo so massively disappointed in what should have been a delightful surprise”

Helpful Report

Posted 2 years ago

Hello Charlotte Elliot, Thank you for your review, we are sorry to hear the bouquet you had placed as a surprise was received in this way and ruined your surprise. I have personally emailed you to help resolve this for you. We are sorry for any upset caused. Warm regards Katie

Posted 2 years ago

“Horrible customer service. Will never ever buy from them again. Totally unprofessional. My experience was a nightmare. The customer rep literally was laughing will I was on the phone making a complaint. Asked to speak to a manager & he wasn’t helpful.”

Helpful Report

Posted 2 years ago

Hello Ola, Thank you for your review, we are sorry to hear this was your experience with your order and our customer service team. I have located your order and can see that the issue caused has been resolved. We are sorry for any inconvenience caused. Warm regards Katie

Posted 2 years ago

“The worst flowers ever got it was for sympathy and they were already dead disgusting £40 down the drain Not interested in their customers at all I am taking it to a small claims court”

Helpful Report

Posted 2 years ago

Hello Bal Chima, Thank you for your review, we are sorry to hear the sympathy flowers you ordered were received in this way. I have located your order and can see that yourself and our customer team have resolved this issue. We are sorry for any upset caused caused. Warm regards Rosie

Posted 2 years ago

“Next day delivery arrived 2 days later which made it completely pointless as I had to go down to the local shop last minute to buy flowers for the day. Non-existent customer support. Rather disappointed with the size of the bouquet itself. For £50 I would have expected at least twice the size. Some of the leaves were already drying. Overall very unhappy with the entire experience.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear this was your experience on this occasion with the order you had placed with us. I have located your order and can see that our customer service team is helping to resolve this issue for you. We are sorry for any upset caused. Warm regards Katie

Posted 2 years ago

“F.....ng pathetic !! Funeral flowers did not arrive for funeral today. I am angry and very upset.”

Helpful Report

Posted 2 years ago

Hello Dawn, Thank you for your review, we are sorry to hear the funeral flowers you ordered were delayed in arrival. I have located your order and can see that one of our customer support team members and yourself have resolved the issue. We are sorry for any upset caused. Warm regards Katie

Posted 2 years ago

“The first time I ordered from Haute Florist and paid for next day delivery. It arrived 5 days later. My friend didn't tell me what the quality of the flowers was like and I'm now worried she is too polite given my most recent experience. I complained and they gave me a voucher. So I ordered again for my Mum. The flowers that came were half the size of the image on the website and they were a £48 bouquet so I expected something half decent. Most of the flowers had died within 3 days. I complained and they sent me a new bouquet of flowers to replace them. So far, good customer service and terrible product. When my Mum received the replacement bouquet, it was even smaller than the first pitiful bouquet, 2 of the roses were dead and a lily's head fell off when she removed the packaging. I complained again. This time I wanted a refund as I don't see the point in messing about for another 2 weeks. I have stated this 4 times and keep being offered vouchers or replacements, but no refund. I explained that another replacement will probably also be sub-par so I want a refund. They offered me a voucher and I said I most definitely will not be ordering again. I've sent about 6 emails saying I want a refund as I've not received what I've paid for and I'm still arguing it. So, all in all, bad customer service and bad product. Save your money and get some nicer, longer lasting flowers from a supermarket.”

Helpful Report

Posted 2 years ago

Hello Adele, Thank you for your review, we are sorry to hear this has been your experience on these separate occasions. I would personally like to help resolve this for you. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Katie

Posted 2 years ago

“Shocking! Ordered a week in advance of my 20th wedding anniversary, didn’t arrive, zero communication, live chat was unavailable, didn’t reply to email, sent via Royal Mail when they were on strike! DO NOT USE THIS COMPANY! Appalling”

Helpful Report

Posted 2 years ago

Hello Simon, Thank you for your review, we are sorry to hear there was a delay in your order being received. I have located your order and can see that one of our customer service team is helping resolve this for you. We are sorry for any upset caused. Warm regards Katie

Posted 2 years ago

“I bought a birthday gift for a dear friend, but the purchase arrived 2 days later with no way to change that....the experience of course it's not the same. It made me sad that my friend couldn't get her flowers on her day. Very disappointing.”

Helpful Report

Posted 2 years ago

Hello Loredana, Thank you for your review, we are sorry to hear there has been a delay in your order being received. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“These were a replacement for a gift I sent which was terrible and several of the lilies had to be discarded The box contained shrubbery that was dead and all of the dead bits were in the bottom of the box. I would never but these again- waste of money”

Helpful Report

Posted 2 years ago

Hello Carole, Thank you for your review, we are sorry to hear the bouquet you had placed with the Haute was received with disappointment. I have located your order and can see that one of our customer service team and yourself have resolved the issue. We are sorry for any upset caused. Warm regards Katie

Posted 2 years ago

“I ordered flowers a week early for a very special family members birthday and they still haven’t arrived yet it’s been 2 days since the due delivery date horrible service.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear there was a delay in your order being received. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Katie

Posted 2 years ago

“I have not heard from the recipient as yet and no one from the company has confirmed the delivery”

Helpful Report

Posted 2 years ago

Hello Valerie, Thank you for your review, we are sorry to hear the recipient hasn't contacted you regarding the order you had placed for them. I have located your order and can see that your order has been delivered. We do hope the order is being enjoyed. Warm regards Katie

Posted 2 years ago

“Shockingly bad”

Helpful Report

Posted 2 years ago

Hello Mr P Ridsdale, Thank you for your review, we are sorry to hear the bouquet you ordered was received in this way. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“Appalling service!!! Spent lots of money and ordered early to arrive on a birthday. The recipient was in the house all day and the flowers were taken to a depot! Had to re-arrange a delivery for 2 days time for dead flowers. Customer service unacceptable and no apology or refund offered. I’m VERY upset and wish to escalate this further but no one is getting back to me.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear this was your experience with us on this occasion. I have located your order and can see that our customer service manager emailed you personally to help resolve this further for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 2 years ago

Haute Florist is rated 4.7 based on 29,770 reviews