Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,987 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,987 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 24th July 2025

Anonymous

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3787

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Dreadful dreadful…go to interflora. Plant for a 94th birthday arrived a day late…totally unreliable and customer service poor. Would not use again”

Helpful Report

Posted 2 years ago

Hello Amanda, Thank you for your review. We are so sorry to hear that the order was delayed and missed the birthday. This is very disappointing to hear. We will feed this back to our Dispatch Manager to be looked into further. Warm regards Tom

Posted 2 years ago

“Awful flowers, no ‘customer satisfaction guarantee’ as claimed. Terrible customer service behind a laughably bad product which looks nothing like the photos advertised .”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear that you were disappointed with our services on this occasion. This is very disheartening to hear and we will be looking into this with our Florist Manager. Warm regards Tom

Posted 2 years ago

“The worst service. No follow ups nor communication. They let me down. No one picked up the phone, had to wait for them to get back on an email. I paid extra for the flowers and cake to be shipped before 1. They didn’t knock the door, after complaining I received an email that we missed the delivery and Royal Mail will sent it again on Monday when they were supposed to on Saturday.”

Helpful Report

Posted 2 years ago

Hello Angela, Thank you for taking the time to reach out. It is very disappointing to hear that there has been an issue with the delivery of your order. We do apologise for any upset or inconvenience caused. We will feed this back to the relevant departments. Best wishes Rosie

Posted 2 years ago

“Delivered 3 days late even though I ordered 1 week in advance and paid a premium for ‘Guaranteed Before 1pm’ delivery. It was a birthday gift for a friend, so the surprise was completely lost. I was unhappy with the response from their Customer Services as they insisted my “order came through after the cut off time”. This was impossible as I ordered 1 week before the delivery date. Very disappointed and won’t use again.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are very sorry to hear that there has been an error with your order on this occasion. This is so disappointing to hear. we have located your order and can see that a member of our Management Team has contacted you via email. Best wishes Katie

Posted 2 years ago

“Flowers arrived looking dead. Broken heads, wilted and not even resembling the advertised photograph. I was left embarrassed that I had sent these to someone I loved. I will never use this company again and advise everyone to try elsewhere”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are very sorry to hear that there were issues with the quality of your recent order. This is so disappointing to hear and we will feed this back to our Florist Manager. We have located your email and can see that a member of our customer support department has responded to you. Warm regards Tom

Posted 2 years ago

“Did you deliver????”

Helpful Report

Posted 2 years ago

Hello Valerie, Thank you for taking the time to leave a review. We are very sorry if you did not receive your tracking information. We will raise this with our Dispatch Manager. We have located your email and can see our Customer Support department has responded. Best wishes Katie

Posted 2 years ago

“Never received my bouquet delivery, absolutely shocking customer service have not been offered a refund and I am £60 out of pocket ! Will never ever use this website again!”

Helpful Report

Posted 2 years ago

Hello Anna, Thank you for your review. We are very sorry to hear that there was a delay in your order being delivered. This is very disappointing to hear. We will feed this back to our Dispatch Manager. Best wishes Rosie

Posted 2 years ago

“Let’s you request a delivery date but doesn’t deliver on the day requested. Ruining the birthday surprise. My flowers were left in royal mails postal office for 2 days. Once received the flowers weren’t fresh. Won’t be ordering from haute flowers again.”

Helpful Report

Posted 2 years ago

Hello Kate, thank you for your review. We are so sorry to hear that there was a delay in your order being delivered and for any disappointment caused. We will raise this with our Dispatch Manager. Warm regards Tom

Posted 2 years ago

“Utterly terrible experience. Letter box flowers booked to arrive on wedding anniversary, came the day afterwards and poor quality and composition. Broken leaves and flowers not resembling the advertised picture. Customer service don’t care, haven’t even apologised just trying to get me to book with them again. No interest at all. Avoid, much more reliable and high quality providers out there.”

Helpful Report

Posted 2 years ago

Hello Paul, thank you for your review. We are very sorry to hear that there were issues with the delivery and quality of your recent order with us. We have located your order and can see that this has been resolved with our Customer Support department. Best wishes Katie

Posted 2 years ago

“I think there must have been an issue last week. I see a few bad reviews over the same thing. Delivery on time but flowers half dead - threw away several on the day received. I complained but as it was after 3 days (I received on a Friday) i was offered a £10 voucher??!!! And they wouldn’t budge. Not satisfactory. I received the flowers. It’s embarrassing complaining to the sender. Order. hf_242232”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We are very sorry to hear that there were issues with the quality of your recent flower delivery. This is so disheartening to hear. I would personally like to look into this for you. I have contacted you via email. Best wishes Ellie

Posted 2 years ago

“The flowers arrived half dead, a day after my daughter’s birthday. I ordered them the previous week but they were sent out second class post the day before they were meant to be delivered so there was no way of them arriving on time. Hardly any flowers in the box, a shocking rip-off considering how much they cost. Sent without water, just shoved in a card box so they were totally dehydrated after two days in the post and never recovered. I don’t usually write negative reviews but this is the worst company I’ve experienced in a long time and customer services showed no remorse or regret and just told me it said in the terms and conditions they might not arrive on the correct day. I would actively discourage anyone from using Haute florist.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We are incredibly sorry to hear that our services have not lived up to our usual high standards on this occasion and we do apologise for any disappointment caused. We have located your order and can see that this has been resolved with a member of our Customer Support department. Best wishes Katie

Posted 2 years ago

“I ordered flowers for next day delivery. 4 days later they still had not been delivered. When I complained they said they would send out the next day. Too late and I got a full refund .”

Helpful Report

Posted 2 years ago

Hello Lesley, thank you for your review. We are very sorry to hear that there were issues with the delivery of your order. This is so disappointing to hear. We have located your order and can see that this has been resolved with our customer support department. Warm regards Tom

Posted 2 years ago

“I ordered some "next day flowers" for a birthday surprise and they did not come. I was pointed to your conditions where it says that you cannot guarantee a next day delivery. This should be made more visible as the name of the service is misleading and can cause situations of disappointment like this one. Moreover, the flowers did not arrive fresh, after being inside the box for the second day. I paid a considerable amount for a bouquet that did not arrive on time and, when it finally did, it was not meeting the quality standards you promise on your website. I asked for a refund but it was rejected. The customer service person was always polite, nothing to say about it, but I am very disappointed with the overall quality of your service.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We are so sorry to hear that there were issues with your recent order with us. We have located your order and can see that this has now been resolved. Warm regards Tom

Posted 2 years ago

“Complete shambles! Ruined a very painful, difficult day. A beautiful bouquet was ordered for next day delivery for a young persons funeral. The flowers came 2 DAYS LATE and were half dead, all wilted and just thrown together! I paid extra for a card but instead got a scrappy piece of paper with half the message on! I am so extremely upset and the 'customer service' is a complete joke. Stay away from this cowboy outfit @prestigeflowers.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We are very sorry to hear that there have been issues with your recent order with us. This is so disappointing to hear. We have located your order and can see that this has now been resolved. Bets wishes Katie

Posted 2 years ago

“Hi very disappointed in the flowers …… not what was expected at all . Delivery on time but flowers half dead and did not recover after going into vase . Paid for large bunch too and definitely didn’t look like that’s what I got .”

Helpful Report

Posted 2 years ago

Hello Alison, thank you for your review. We are so sorry to hear that there were quality issues with your recent order with us. This is incredibly disappointing to hear. We have located your order and can see that this has been resolved with our Customer Support department. Warm regards Tom

Posted 2 years ago

“The flowers due for delivery on Wednesday have still not arrived. Please get in touch to sort out. Thanks”

Helpful Report

Posted 2 years ago

Hello Anne, Thank you for your review. We are very sorry to hear that there has been an issue with the delivery of your order. We have located your order and can see that this has been resolved with our Customer Support department. Best wishes Rosie

Posted 2 years ago

“Appalling never use”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear the upset in regards to the order you had recently ordered with us. I have located your order and can see that our customer service agent has advised and fully resolved this for you. If you feel the complaint has not been fully resolved and would like me to look into this further for you. please email us at enquiries@prestigeflowers.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Kayleigh

Posted 2 years ago

“I ordered flowers on Sunday 25th September , I received a message telling "Royal Mail" would be delivering ( royal mail for flowers) I ordered a large bouquet , there is no way that was a large bouquet , I could have bought better from the local supermarket , I am very disappointed with what arrived I will never order from you again and will let others know how " ripped off" i feel , do you think because people trust what you advertise you can get away with what you send out to people !! i will be putting a photo on social media telling other trusting customers to go else where”

Helpful Report

Posted 2 years ago

Hello Debbie, Thank you for your review, we are sorry to hear the incorrect size bouquet was delivered on this occasion. I have located your order and can see that our customer service agent has emailed you to help resolve this for you. We are sorry for any upset caused. Warm regards Rosie

Posted 2 years ago

“Horrible, despicable and useless. Sending dead flowers to my address, you all should be ashamed.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear the bouquet you received was received with disappointment. I have located your order and can see that our customer service team and yourself have fully resolved this issue caused. We are sorry for the upset caused. Warm regards Rosie

Posted 2 years ago

“DO NOT USE THIS ORGANISATION. I ordered flowers and a personalised card for my parents 60th wedding anniversary. Whilst the flowers arrived the card was not included, this was a fundamental part of the gift and without it there was no meaning. The gift was ruined as the gesture had no meaning but the worse part was the response from the company. They did not fulfil the order. They were complacent and did not care only offering the refund of the card which was less than 10% of the total cost. I'm reporting the company to trading standards. I asked if they would even send the card on with a small posy of apologies but no. They are a disgrace. They take your money and do not comply or fulfil the order. Stay aware.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear this was your experience on this occasion. I have located your order and can see that our customer service agent has arranged for the missing personalised card to be sent out for you as an apology. We are sorry for any upset caused. Warm regards Katie

Posted 2 years ago

Haute Florist is rated 4.7 based on 29,987 reviews