Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“First and last time using Haute Florest. Have taken my money and recipient has not received anything. Supposed to have been delivered on the 29th”

Helpful Report

Posted 8 months ago

Hello Ameera, Thank you for your review. I’m sorry to hear about this issue and understand your frustration. This is certainly not the experience we want for our customers. I have located your order and can see that our customer service team have responded to your email and is awaiting your reply. We hope that this can be resolved. Warm regards, Rosie

Posted 8 months ago

“I ordered these flowers for my wedding day for the mothers of the bride and groom. Unfortunately only 1 of 3 bunches arrived and even the next say I still only received 2 out of 3, extremely disappointing. I did receive a refund however this was a massive inconvenience on such a special day.”

Helpful Report

Posted 8 months ago

Hello Kimberly, I’m truly sorry to hear about the issues with your order, especially on such a special day. I understand how frustrating and disappointing this must have been. While we’re glad we could process a refund, we deeply regret the inconvenience this caused. We’ll review our processes to prevent such occurrences in the future. Thank you for your feedback. Best wishes, Rosie

Posted 8 months ago

“One of the most disappointing experiences if not the most . Having purchased flowers for over 30 years from start to finish entire experience underwhelming and fell very short . Purchased a very expensive bouquet. Guaranteed next day delivery . Did not arrive until very late the following day . Flowers looked on a shocking state . Cream roses were broken and brown. The hat box was torn , the foliage eaten . I felt for £75 the flowers should have been so much better . This was a surprise for a 40th birthday . So very underwhelming. Tried to resolve by emailing the customer service team but now asked to email one by one each photo ? Which is more time having already raised the late delivery several times and the state of the flowers when they arrived .”

Helpful Report

Posted 8 months ago

Hello Luke, Thank you for your review. I’m truly sorry to hear about your disappointing experience, and I understand how frustrating this situation must be, especially for such a special occasion. We take pride in our service and products, and it’s clear we didn’t meet those standards in your case. Your feedback about the quality of the bouquet, the delivery timing, and the customer service process is concerning. This is not the experience we aim to provide. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 8 months ago

“For evidence. My order number: P10386319 I ordered a £40 bunch of flowers for my wife's birthday. They only arrived late in the evening but one cannot blame the florist for this. The flowers however, were disgusting. A tiny bunch of really sad looking flowers that looked nothing like the picture. I even paid extra for a bigger bunch. I honestly cannot express how disappointed I was presenting them to my wife. We even joked that the box was a lot more impressive than the flowers. It was the first time I used Haute, and I regret it so much. I will be trying to get a refund through my credit card company because I feel I have been ripped off. I see some of the photos of the company on various review sites and I am blown away. What has gone wrong? Was it because I ordered late at night and they threw whatever scraps were left together? That's what it felt like.”

Helpful Report

Posted 8 months ago

Hello Shaun, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience, and I understand your frustration. We aim to provide high-quality flowers and service, so it’s disappointing to hear that we fell short. Please accept our sincerest apologies for the poor experience. This is not the standard we strive for, and we're committed to addressing the issue with our team to ensure it doesn’t happen again. I would also like to apologise for any disappointment caused by the outcome of this and for our team being unable to provide a satisfactory resolution. Warm regards, Haute Florist

Posted 8 months ago

“The Venice bouquet looked impressive on arrival. Once in a vase and the flowers weren’t so tightly bunched several of the blooms were very poor quality. The agapanthus were straggly and well past their best. Some of the roses were beginning to discolour around the edges. 12 hours later several of the roses have dropped despite having been trimmed according to the instructions. My friends would have saved themselves a fortune if they had given me supermarket flowers instead.”

Helpful Report

Posted 8 months ago

Hello Mary, Thank you for your review. I’m really sorry to hear about the issues you experienced with the Venice bouquet. It’s disappointing to hear that the quality didn’t meet your expectations, especially after you followed the care instructions. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 8 months ago

“Shocking companny orderd flowers as the same in the disruption and got completely different ones asked to have them changed and got told no as there not all the same”

Helpful Report

Posted 8 months ago

Dear John, Thank you so much for taking the time to provide us with your feedback on your recent experience with Haute Florist. We truly appreciate your input and apologise for the inconvenience you encountered with your order. We understand how frustrating it must have been to receive different flowers from what you had originally requested. We sincerely apologise for this disruption in your order. At Haute Florist, we strive to deliver top-quality service and ensure that our customers receive exactly what they desire. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 8 months ago

“I was rather disappointed in all honesty. I can understand that the flowers being handled by couriers and aren't exactly getting the care they need whilst in transit but I was expecting the bouquet to be relatively fresh, which they were not. It was a gift for my wife on her birthday, and when she opened the box, the flowers were just dull looking. Wasn't happy at all”

Helpful Report

Posted 8 months ago

Hello Asim, I’m really sorry to hear about your disappointment. We strive to ensure our flowers arrive in the best possible condition, and it’s clear we fell short in this instance. I understand how important it was for you to have a fresh and beautiful bouquet for your wife’s birthday. Please could you send us some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject, so we can look into this for you. Best wishes, Rosie

Posted 8 months ago

“The flowers which I ordered were nothing like what was delivered! Shocking!!! My emails of complaint were ignored! Do not use this florist at all”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide, and we apologise for the discrepancy with your order and any lack of response. I have located your order and can see that our customer service team did respond to your email on the 21st. However, we have not received a response since. Please could you check your emails and junk box? Best wishes, Rosie

Posted 8 months ago

“Royal Mail failed to deliver on the correct day but that’s not why my experience with Haute was very poor. I offered feedback and this started a long back and forth thread with their customer service where they failed to listen - I just got endless templates until they confirmed they weren’t a chatbot. Waste of everyone’s time”

Helpful Report

Posted 8 months ago

Hello George, Thank you for your review. I’m truly sorry to hear about your experience with our customer service and the issues with Royal Mail delivery. It’s disappointing to hear that our support did not meet your expectations and that you received unhelpful responses. We aim to provide personalised and effective assistance, and it’s clear we fell short in this case. We value your feedback and are committed to improving our service. Warm regards, Rosie

Posted 8 months ago

“I paid extra to get a large flower bouquet, it was so small - very disappointed”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honest review and apologise for any disappointment caused by receiving a smaller flower bouquet despite paying extra for a larger one. We understand how important it is for our customers to have their expectations met, especially when it comes to special occasions like delivering beautiful flowers. We sincerely apologise for not fully meeting your expectations in this regard. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further for you. Best wishes, Rosie

Posted 8 months ago

“Disgusting, truly awful. Won't use again, won't ever recommend. Please God don't let me win a year's free flowers for leaving a review, they will go in the same place as my purchase, straight in the bin.”

Helpful Report

Posted 8 months ago

Dear Rebeca, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and the opportunity to learn from our mistakes. We want to sincerely apologise for the experience you had. It is disheartening to hear that you won't be using our services again. We understand that this is not the kind of service we aim to provide, and we deeply regret any inconvenience or disappointment caused. I have located your order and can see that this was resolved with our customer service team. Warm regards, Rosie

Posted 8 months ago

“Flowers looked tired and died after 4 days. Sent pictures was offered a voucher for£10 off future purchases. Very poor quality.”

Helpful Report

Posted 8 months ago

Dear Chris, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We truly appreciate your honesty and it's through valuable feedback like yours that we can continuously improve our services. We sincerely apologise for the issues you encountered with the flowers, particularly their tired appearance and their short lifespan. We understand how disappointing it must have been for them to die after just four days. Our aim is always to provide fresh and beautiful flowers that bring joy for an extended period of time, and clearly, we fell short of your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 8 months ago

“2 sets of flowers never delivered. Rude and condescending customer service that refused to refund and gave every excuse in the book. Zero accountability. Will never shop here again. Please look at independent Google reviews before purchasing.”

Helpful Report

Posted 8 months ago

Hello Courtney, thank you so much for taking the time to share your experience with Haute Florist. We sincerely appreciate your feedback and value your perspective. We would like to apologise for the unfortunate situation regarding the two sets of flowers that were not delivered. This is certainly not the level of service we strive to provide, and we understand how frustrating and disappointing it must have been for you. Additionally, we are truly sorry if our customer service appeared rude during your interaction. We understand that this type of behaviour is unacceptable and goes against our principles. This will be investigated internally. We genuinely apologise for any inconvenience caused by the refusal to refund and the excuses given. We aim to hold ourselves accountable for our mistakes and take full responsibility for them. It is disheartening to hear that we fell short of meeting your expectations. Warm regards, Rosie

Posted 8 months ago

“0 out of 5 stars. Do not order flowers from Haute Florist (aka Prestige Gifting) and spare yourself the hassle. They have a truly horrible business model and the worst customer service I have ever experienced. Just some very quick things to note:- they allow you to select a delivery date, but they cannot guarantee this, even if you pay for express delivery. They blame this on the fact they use a third party courier (Royal Mail) and as such have no control over it. Because of this, its apparently also their policy that you have to wait 3-working days before seeking help from Haute's customer service. They are correct in that they have no control over the flowers once collected by the third party courier, but they do have control over which courier they use. Flowers are perishable and often bought for a specific special occasion, so they should be using a more reliable delivery method. Their website does not make any of the above clear, even on the specific 'delivery information' section. If you have an issue (which you likely will), their customer service will do everything in their power to avoid giving you a refund and will not take any accountability. The way I was spoken to over email was also incredibly condescending and rude. I know it's easy to look at a bad review and think it's likely just from an unlucky person who had a particularly bad experience. All I would say is don't trust the reviews on Haute's website, that have very likely been cherry picked, bought or faked. Look at the independent Google reviews (I wish I had). The sheer amount of reviews that complain about missing, late and poor quality flowers is staggering. My experience: I ordered a large bouquet of flowers for a colleague who had recently gotten married. I selected a specific delivery day and paid for next day delivery. The flowers didn't show up. When I phoned customer service they refused to help me until 3 working days post selected delivery date, and for some reason not till after 19:30 (by which time their customer service line was closed). They said this was their policy considering they were using a third party courier and had no control over the delivery. On day 4, I emailed customer service asking for a refund as the flowers were nowhere to be found and would likely be in poor condition if they did arrive (which they never did btw). This was refused, as they wanted to try and rectify the issue by sending out a replacement first. I reluctantly agreed and asked for these to be sent next day delivery to another address (my own address this time, as it was the weekend). I got an email from Royal Mail notifying me that the flowers had been delivered, however again, they were nowhere to be found and there was no 'missed delivery' note. After checking around the outside of my house and with my neighbours, I emailed customer service again to inform them. Even after 2 bunches of flowers going missing they STILL refused to give me a refund, and said they weren't liable because I must have given them the wrong home address. I was sent the home address they had in their system, which lo and behold wasn't mine. I sent screenshots of our own email chain proving I had given the correct address on 2 separate occasions and so the fault was clearly on their side. Only then did I get a half-assed apology. When I asked for a refund for the 4th time, I was still told no. Unbelievable. Thankfully I paid via PayPal so I was able to lodge a complaint with them, and was given a full refund within about 10 minutes. The whole process was such a complete waste of time and mental energy, and resulted in the flowers being gifted a week late. Please save yourself the trouble and buy local. I made a very last minute trip to my local florist, and the difference in customer service was astounding. I walked out 20 minutes later with the most beautiful bouquet, tailor made to my exact specifications. The whole thing couldn't have been easier and more pleasant. Don't fall into the trap of thinking ordering online is more convenient like I did. Couldn't have been farther from the truth. For my troubles, Haute offered me a £5 credit. Laughable.”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your detailed experience with us. We sincerely apologise for the frustration and inconvenience you encountered. Your feedback is invaluable and highlights areas where we clearly fell short of expectations. We're sorry that our delivery service and customer support did not meet the standards we strive for. It's clear that the delays and communication issues caused significant disappointment, especially given the importance of the occasion. We understand how crucial timely and accurate deliveries are, particularly with perishable items like flowers. We acknowledge that relying on a third-party courier can present challenges, and we’re currently reviewing our logistics process to prevent similar issues in the future. We also recognise the need for clearer communication on our website about our delivery policies, and we will work to ensure that customers are fully informed before placing an order. Regarding the handling of your complaint, we deeply regret that our responses added to your frustration. This is not the level of service we aim to provide, and we will use your feedback to improve our customer service training. We’re glad to hear that PayPal was able to resolve your refund request swiftly. While we can’t undo the inconvenience caused, please know that your experience has prompted us to take serious internal actions to improve our services. Thank you again for your review. We’re committed to making the necessary improvements to ensure such experiences do not happen again. Warm regards, Rosie

Posted 8 months ago

“My flowers arrived and all the white roses and greenery was dead I was so embarrassed once I had opened them I ordered the large at £50 and never again will I order from here”

Helpful Report

Posted 9 months ago

Hello Jodi, thank you so much for taking the time to provide your feedback on your recent experience with Haute Florist. We truly appreciate customers like you who share their thoughts, as it helps us improve our services. Please accept our sincere apologies for the disappointment you faced upon receiving your flowers. It is truly unfortunate that the white roses and greenery arrived in a deteriorated condition, causing embarrassment. We understand how important it is for the flowers to be fresh and beautiful, and we deeply regret that we fell short of meeting your expectations this time. I have located your order and can see that a fresh bouquet was arranged for delivery today. Warmest regards, Haute Florist Team

Posted 8 months ago

“Ordered some sympathy flowers for my nephew's wife whose dad passed away. The flowers were delivered to the wrong address. Eventually the flowers turned up 26 hours later and were delivered by the incorrect recipient. I contacted Haute who denied any liability. Lovely flowers very poor customer service.”

Helpful Report

Posted 9 months ago

Dear Jason, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and we apologise for the unfortunate incident that occurred with the delivery of the sympathy flowers for your nephew's wife. We completely understand how important it is to show your support and offer condolences during such difficult times. It saddens us to learn that the flowers not only ended up at the wrong address but were also delivered to the wrong recipient. This is not the level of service we strive to provide. Once again, we truly appreciate your feedback and assure you that we are dedicated to enhancing our customer service standards. We hope for an opportunity to assist you better in the future. Best regards, Haute Florist

Posted 8 months ago

“Tiny, wilting bouquet which was not worth the money. Poor value and poor customer service when I complained.”

Helpful Report

Posted 9 months ago

Hello Gabriella, thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Haute Florist. We truly appreciate your honesty and the effort you've put into sharing your concerns with us. We apologise for the inconvenience you experienced due to the tiny and wilting bouquet you received, which clearly did not meet your expectations. We understand that this was not worth the money you paid, and we deeply regret any disappointment or frustration it may have caused you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 8 months ago

“The flowers were not delivered cos the recipient allegedly rejected it. This is not true ! Their T&Cs says if rejected there will be no refund. What is to stop them saying that like the have in my case.? Never again. I was not even informed. It took all of three days and countless emails as there’s no telephone to reach them.”

Helpful Report

Posted 9 months ago

Hello Justina, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We truly appreciate your honesty and are sorry to hear about the issues you encountered. We sincerely apologise for the confusion regarding the delivery of the flowers and the alleged rejection by the recipient. This is definitely not the kind of service we want to provide, and we understand your frustration with the situation. Our terms and conditions indeed state that if the flowers are rejected, we do not offer refunds. We understand that the lack of communication regarding the rejection and the difficulty in reaching us via phone has only added to your disappointment. We are truly sorry for the inconvenience caused and will be taking steps to improve our communication channels to ensure that our customers have a seamless experience with us. Warm regards, Rosie

Posted 8 months ago

“I placed and order for flowers with this company for someone leaving my team, they never arrived on the correct date I tried to call and no answer I sent an email and no response so have paid for flowers and nothing has arrived would not recommend”

Helpful Report

Posted 9 months ago

Hello Jacqueline, Thank you for your review. I am very sorry for any disappointment caused on this occasion. I have located your order and can see that this was delivered on the 30th as requested to the address provided when the order was placed. I can also see that our customer service team did respond to your email on the 30th. This may have gone to your junk box. Best wishes, Katie

Posted 8 months ago

“The bouquet was nothing like the pictures even though I ordered the medium bouquet which it says the pictures are based on. If you counted the individual flowers they did not match the flowers in the pictures. It was very disappointing to see the bouquet that was actually delivered. Also there was a problem with the delivery and the order allowed no option to give any instructions. We have ordered flowers from Waitrose for this address previously which were cheaper, much better and there were no issues with delivery.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to provide us with your valuable feedback regarding your recent experience with Haute Florist. We genuinely appreciate your honesty and it helps us address any issues that may have arisen. We sincerely apologise for the disappointment caused by the bouquet not meeting your expectations. We understand that it is crucial for the arrangement to closely resemble the images shown on our website, especially when you specifically ordered the medium bouquet based on those pictures. We understand how frustrating this must have been for you. Moreover, we deeply regret the problem with the delivery and the lack of an option to provide specific instructions. We understand that clear communication and personalisation are essential in ensuring a seamless floral delivery experience, and we apologise for any inconvenience this may have caused. Warm regards, Rosie

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews