Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Ordered Flowers for Mothers Day 1 week prior, spending £50 on a large Bouquet, waited all day and they never arrived. Tried desperately to get in touch with Haute, but no answer from their phone. Spoke via web-chat and was passed on to 4 separate people all extremely unhelpful, saying that they won't refund, it's all down to Royal Mail and I MUST now accept the flowers (when they finally arrive) as they will probably be perished. I will never use this company again. The customer service is appalling.”

Helpful Report

Posted 2 years ago

Hello Richard, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I have located your order and can see that it was delivered on your chosen date. Warm regards Tom

Posted 2 years ago

“DO NOT SHOP HERE!!!! Read trustpilot and save your money!’”

Helpful Report

Posted 2 years ago

Hello Sarah, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. We are also incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Warm regards Tom

Posted 2 years ago

“No flowers arrived for my mum for Mother’s Day , all paid and no response except a generic response email asking if I was satisfied from 2 emails. Poor show.”

Helpful Report

Posted 2 years ago

Hello Susan, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I have located your order and can see that this has been resolved. Best wishes Katie

Posted 2 years ago

“Sadly I have to say that I was not happy with the flowers I ordered-291070 - for mothers day! I spent a lot of money on these to cheer her up and they only lasted 24hrs they look dead.... please see pic below!! Based on these pics I would expect a replacement to be sent out as a good will gesture!! My mum was so upset it ruined her day!! Regards Sasha”

Helpful Report

Posted 2 years ago

Hello Sasha, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I have located your order and can see that this has been resolved. Best wishes Rosie

Posted 2 years ago

“Absolutely shocking. Ordered for delivery on Saturday, to make sure they were here for Mothers Day, alas like all the other reviews over the last few days on Trustpilot… they have not arrived. Emailed to which they responded that it can take an extra day to deliver to ‘hard to reach areas’, sorry Northern Ireland is not Timbuktu. But whatever. Told them that answer was not gonna hit it with me, if they knew it would take longer to reach (going by their automated email and their cut & paste responses- they were well aware) then they should SENT IT OUT A DAY EARLIER. I ordered over a week in advance and was able to select any date i wished, so WHY offer a select date for delivery if they aren’t coming on that day!? So after much back and forward they offer me a £4 refund… £4. Shocking, so not only have the flowers still not arrived (which are now TWO days late and not the one day they are trying to pawn me off with) but i had to go and buy alternative flowers so my mother wasnt left empty handed. As you can imagine getting nice (nevermind decent) flowers on the day of mothers day that was fun… Still in correspondence with the company (customer service is shocking but i will not give up) as i expect a full refund but they keep sending the same cut & paste responses back, asked for management yesterday and they’ve finally came back to me and by god were they not worse to deal with. I quote, ‘ We will not be refunding your order’ ‘ please feel free to dispute this payment with your card provider’. Horrific customer service. Boycott this company, would give 0 stars if i could”

Helpful Report

Posted 2 years ago

Hello Megan, Thank you so much for taking the time to leave a review and share your experience with us. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. It is very disappointing to hear that when you contacted us about the issues you experienced we were unable to find a resolution for you. Warm regards Tom

Posted 2 years ago

“The roses were on their last legs, the freesias stems were cut too short, the fern decoration were dropping their needles, and no flower food, just because it was for Mothers day doesn't mean you shouldn't care. Very disappointed with my Mothers Day flowers my daughter bought from you. Have told her never to buy from you again if this is the quality. Very sad as a florist you treat flowers in this way! And they weren't cheap!!”

Helpful Report

Posted 2 years ago

Hello Jan, Thank you for taking the time to leave a review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. If this has not been resolved, please could you send us some photos of the flowers enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes Rosie

Posted 2 years ago

“Terrible flowers! Half dead, sparse and a complete waste of money.”

Helpful Report

Posted 2 years ago

Hello Tazeen, Thank you for your feedback. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I have located your order and can see that this has been resolved with our customer service team. Best wishes Rosie

Posted 2 years ago

“Disappointed. Flowers did not look like the picture at all! Very sparse and looked pitiful in a small vase. Not worth the money! I would have got better quality and quantity from my local petrol station for less money! Never buying flowers from this site again!”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. I am very sorry to hear that you felt that the flowers did not resemble the images online and for any upset this has caused. If possible, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can look into this for you. Best wishes Katie

Posted 2 years ago

“My flowers were order for delivery on the 18th March in preparation for Mother’s Day . They still haven’t been delivered and it’s 18.20 on Sunday 19th .”

Helpful Report

Posted 2 years ago

Hello Anne, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Warm regards Tom

Posted 2 years ago

“First time ever and I’ve ordered a lot we have been disappointed all the roses and budded flours seem to be limp as off stems almost broken”

Helpful Report

Posted 2 years ago

Hello Gary, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. Please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Warm regards Tom

Posted 2 years ago

“Please DON’T order Mother’s Day flowers from these people. It’s a scam, they left my Mother’s Day flowers at the depot for 48 hours, they arrived dead and then refused to help. Customer ‘service’ were extremely unhelpful. AVOID!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are so sorry to hear about the issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. If this has not been resolved, please could you email us at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes Katie

Posted 2 years ago

“Trying to currently sort this I paid for a large bunch of Orion my mum got this! Already dying tiny bunch disgusting”

Helpful Report

Posted 2 years ago

Hello Lauren, Thank you for your review. We are very sorry for the quality issues with your recent flower delivery and for any disappointment caused. I have located your order and can see that a replacement bouquet was arranged. Best wishes Rosie

Posted 2 years ago

“Birthday package worth £90 arrived a full day late with no explanation and all the customer service rep could do was emphasize the non refund policy. I might as well have been interacting with a robot. Utterly disappointed by the service and will definitely never recommend or use this service again.”

Helpful Report

Posted 2 years ago

Hello Busisiwe, Thank you for taking the time to leave us some feedback. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I would also like to apologise for any disappointment caused while contacting our customer service team on this occasion. Warm regards Tom

Posted 2 years ago

“The flowers were late & nothing like I ordered at all. I am very disappointed with this service & aftercare.”

Helpful Report

Posted 2 years ago

Hello Siobhain, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. I have located your order and can see that our customer service team has responded to look into this for you. Best wishes Katie

Posted 2 years ago

“I will never use this company again! I bought the double flowering lilies they turned up and you get more stems from a supermarket. Then my friend sent me a photo and they are all dead and not flowered. No refund as not reported within 3 days. STAY AWAY FROM THIS DREADFUL COMPANY”

Helpful Report

Posted 2 years ago

Hello Kellee, Thank you for taking the time to leave a review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I have located your order and contacted you via email. Best wishes Ellie

Posted 2 years ago

“The flowers I ordered were nothing like the illustration on your website. I asked for medium and they were such a small bunch of flowers! I could have spent half the money and got better in a supermarket. Very dissatisfied and won’t be using again nor recommending!”

Helpful Report

Posted 2 years ago

Hello Laura, Thank you for taking the time to leave a review. I am very sorry to hear that you felt that the flowers did not resemble the images online and for any upset this has caused. I have located your order and can see that our customer care team are looking into this for you. Best wishes Katie

Posted 2 years ago

“Lovely flowers. Delivered to the wrong address. Swift response to my complaint- issued a ‘ticket’ but nothing else. Can’t recommend due to delivery.”

Helpful Report

Posted 2 years ago

Hello Sue, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. Warm regards Tom

Posted 2 years ago

“Unfortunately I had a terrible experience. I was sending birthday flowers to a young friend at end of life in a hospice. The flowers didn’t arrive but what was worse was the customer service. They didn’t deal with it at all and just told me to ‘ask neighbours where they were’. We live 400 miles away and sure the hospice staff have for better things to do than hunt down lost flowers. The lack of empathy by Aaron in customer services was shocking. They refused to refund saying they had ‘been delivered’ and suggested I take it up with Royal Mail. Obviously this is an emotional time and I felt that was petty. After much searching for a non existent phone number I worked out it was the same trading company as prestige flowers and called their customer services. No answer after several rings. So I tried sales. And surprise surprise they picked up. Eventually a better operative re sent the flowers - 48 hours after the birthday. We will see if those actually arrive. Wouldn’t use and wouldn’t recommend.”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for taking the time to leave a review and share your experience with us. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. I would also like to apologise for any disappointment caused while contacting our service team on this occasion. We hope that the replacement flowers are enjoyed! Warm regards Tom

Posted 2 years ago

“Terrible service flowers were delivered on incorrect day and look nothing like the photos. Absolute rip off.”

Helpful Report

Posted 2 years ago

Hello Loren, Thank you for your review. Hello Loren, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and for any upset this has caused. If you could you send us some photos of the flowers to enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, we would be happy to have a look into this for you. Warm regards Tom

Posted 2 years ago

“Avoid this company. Flowers died within three days and would not offer any money back. Also stated we needed to raise a complaint within 3 days to get refund. Hard to do this when the Flowers were a gift !”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I have located your order and can see that a replacement bouquet has been arranged. Best wishes Katie

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews