Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Would never use this service again. Very disappointed in the overall service as the mothers day flowers were a day late in delivery despite being ordered in plenty of time. The reason given was they were being delivered to Northern Ireland which takes longer despite having this information readily available when ordered. Also, the other reason/excuse was that they despatch the flowers to ensure maximum freshness even though the delivery timeframe would have been the same. I just felt fobbed off and this appeared a well-rehearsed script they followed. The customer service advisor was less than helpful stating that the terms and conditions I signed indicated there was no guarantee of delivery on the date requested, offering me the £4 delivery charge refund. Something I declined. So, to escalate this further, I had to email the customer enquiries myself as this was something they were unable to do on my behalf. I have had no contact from customer enquiries since my initial complaint 2 days ago despite being advised I would hear from them within 24 hours. Never again”

Helpful Report

Posted 2 years ago

Hello Mark, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Warm regards Tom

Posted 2 years ago

“Very disappointed with this florist and would not recommend. I ordered flowers for Mother’s Day and they did not arrive until the Monday after. As you can imagine this was very upsetting. I complained and was told the chosen date is not guaranteed which is shocking for a florist. They can deliver it up to 3 days after. If you want flowers delivered on a chosen day do not use this florist. Customer service is also terrible and took 3 days for an apology”

Helpful Report

Posted 2 years ago

Hello Naja, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Warm regards Tom

Posted 2 years ago

“They took my money, screwed up the delivery address, a combination of my address & my Mother's address. They lied about why they hadn't turned up, then took them 3 days to find out what had happened, after constant badgering by me. Now no flowers for my 83 year old Mother on Mother's Day, no refund of the £35, just an offer of a £15 voucher. My advice is to steer clear of them.”

Helpful Report

Posted 2 years ago

Hello Julie, Thank you for your feedback. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. I have located your order and contacted your via email to resolve this. Best wishes Katie

Posted 2 years ago

“Flowers arrived Friday and by Tuesday they are dying already poor quality”

Helpful Report

Posted 2 years ago

Hello Simon, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I have located your order and can see that this was resolved. Best wishes Rosie

Posted 2 years ago

“Ordered a bunch of flowers the week before Mother’s Day. I paid for special delivery for Mother’s Day. It didn’t arrive in time.”

Helpful Report

Posted 2 years ago

Hello Ursula, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Warm regards Tom

Posted 2 years ago

“Ordering was simple but flowers arrived dead, wilting and no contact number. These were for Mother’s Day so very embarrassed and disappointed as usually use another supplier but thought I’d give them a try.”

Helpful Report

Posted 2 years ago

Hello Julie, Thank you for taking the time to review our service. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers to you for a great price, removing middle-men and minimising waste. However, we know things aren’t always perfect and we are grateful for your feedback – it is crucial to ensure we are continually improving the flowers and our service. Of course, should anything ever not be right with the flowers received, please do get in touch with a picture of the bouquet received at enquiries@hauteflorist.co.uk and we will be more than happy to assist you further. Thank you, Rosie

Posted 2 years ago

“Worse service ever received! I ordered flowers for Mother's Day and didn't even receive them! It ruined the whole occasion! Disgraceful company! Take people's money and don't bother answering emails etc., or delivering the orders on time?! Avoid at all costs!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely disappointing. I will raise this with our Dispatch Manager. Warm regards Tom

Posted 2 years ago

“Ordered Flowers for Mothers Day 1 week prior, spending £50 on a large Bouquet, waited all day and they never arrived. Tried desperately to get in touch with Haute, but no answer from their phone. Spoke via web-chat and was passed on to 4 separate people all extremely unhelpful, saying that they won't refund, it's all down to Royal Mail and I MUST now accept the flowers (when they finally arrive) as they will probably be perished. I will never use this company again. The customer service is appalling.”

Helpful Report

Posted 2 years ago

Hello Richard, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I have located your order and can see that it was delivered on your chosen date. Warm regards Tom

Posted 2 years ago

“DO NOT SHOP HERE!!!! Read trustpilot and save your money!’”

Helpful Report

Posted 2 years ago

Hello Sarah, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. We are also incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Warm regards Tom

Posted 2 years ago

“No flowers arrived for my mum for Mother’s Day , all paid and no response except a generic response email asking if I was satisfied from 2 emails. Poor show.”

Helpful Report

Posted 2 years ago

Hello Susan, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I have located your order and can see that this has been resolved. Best wishes Katie

Posted 2 years ago

“Sadly I have to say that I was not happy with the flowers I ordered-291070 - for mothers day! I spent a lot of money on these to cheer her up and they only lasted 24hrs they look dead.... please see pic below!! Based on these pics I would expect a replacement to be sent out as a good will gesture!! My mum was so upset it ruined her day!! Regards Sasha”

Helpful Report

Posted 2 years ago

Hello Sasha, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I have located your order and can see that this has been resolved. Best wishes Rosie

Posted 2 years ago

“Absolutely shocking. Ordered for delivery on Saturday, to make sure they were here for Mothers Day, alas like all the other reviews over the last few days on Trustpilot… they have not arrived. Emailed to which they responded that it can take an extra day to deliver to ‘hard to reach areas’, sorry Northern Ireland is not Timbuktu. But whatever. Told them that answer was not gonna hit it with me, if they knew it would take longer to reach (going by their automated email and their cut & paste responses- they were well aware) then they should SENT IT OUT A DAY EARLIER. I ordered over a week in advance and was able to select any date i wished, so WHY offer a select date for delivery if they aren’t coming on that day!? So after much back and forward they offer me a £4 refund… £4. Shocking, so not only have the flowers still not arrived (which are now TWO days late and not the one day they are trying to pawn me off with) but i had to go and buy alternative flowers so my mother wasnt left empty handed. As you can imagine getting nice (nevermind decent) flowers on the day of mothers day that was fun… Still in correspondence with the company (customer service is shocking but i will not give up) as i expect a full refund but they keep sending the same cut & paste responses back, asked for management yesterday and they’ve finally came back to me and by god were they not worse to deal with. I quote, ‘ We will not be refunding your order’ ‘ please feel free to dispute this payment with your card provider’. Horrific customer service. Boycott this company, would give 0 stars if i could”

Helpful Report

Posted 2 years ago

Hello Megan, Thank you so much for taking the time to leave a review and share your experience with us. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. It is very disappointing to hear that when you contacted us about the issues you experienced we were unable to find a resolution for you. Warm regards Tom

Posted 2 years ago

“The roses were on their last legs, the freesias stems were cut too short, the fern decoration were dropping their needles, and no flower food, just because it was for Mothers day doesn't mean you shouldn't care. Very disappointed with my Mothers Day flowers my daughter bought from you. Have told her never to buy from you again if this is the quality. Very sad as a florist you treat flowers in this way! And they weren't cheap!!”

Helpful Report

Posted 2 years ago

Hello Jan, Thank you for taking the time to leave a review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. If this has not been resolved, please could you send us some photos of the flowers enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes Rosie

Posted 2 years ago

“Terrible flowers! Half dead, sparse and a complete waste of money.”

Helpful Report

Posted 2 years ago

Hello Tazeen, Thank you for your feedback. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I have located your order and can see that this has been resolved with our customer service team. Best wishes Rosie

Posted 2 years ago

“Disappointed. Flowers did not look like the picture at all! Very sparse and looked pitiful in a small vase. Not worth the money! I would have got better quality and quantity from my local petrol station for less money! Never buying flowers from this site again!”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. I am very sorry to hear that you felt that the flowers did not resemble the images online and for any upset this has caused. If possible, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can look into this for you. Best wishes Katie

Posted 2 years ago

“My flowers were order for delivery on the 18th March in preparation for Mother’s Day . They still haven’t been delivered and it’s 18.20 on Sunday 19th .”

Helpful Report

Posted 2 years ago

Hello Anne, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Warm regards Tom

Posted 2 years ago

“First time ever and I’ve ordered a lot we have been disappointed all the roses and budded flours seem to be limp as off stems almost broken”

Helpful Report

Posted 2 years ago

Hello Gary, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. Please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Warm regards Tom

Posted 2 years ago

“Please DON’T order Mother’s Day flowers from these people. It’s a scam, they left my Mother’s Day flowers at the depot for 48 hours, they arrived dead and then refused to help. Customer ‘service’ were extremely unhelpful. AVOID!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are so sorry to hear about the issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. If this has not been resolved, please could you email us at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes Katie

Posted 2 years ago

“Trying to currently sort this I paid for a large bunch of Orion my mum got this! Already dying tiny bunch disgusting”

Helpful Report

Posted 2 years ago

Hello Lauren, Thank you for your review. We are very sorry for the quality issues with your recent flower delivery and for any disappointment caused. I have located your order and can see that a replacement bouquet was arranged. Best wishes Rosie

Posted 2 years ago

“Birthday package worth £90 arrived a full day late with no explanation and all the customer service rep could do was emphasize the non refund policy. I might as well have been interacting with a robot. Utterly disappointed by the service and will definitely never recommend or use this service again.”

Helpful Report

Posted 2 years ago

Hello Busisiwe, Thank you for taking the time to leave us some feedback. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I would also like to apologise for any disappointment caused while contacting our customer service team on this occasion. Warm regards Tom

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews