Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,986 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 24th July 2025

Anonymous

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3787

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered Flowers & chocs to be delivered to my wife at her sisters in Oban for 14th Feb My wife left her sisters around 11am on 15th Feb no sign of her Valentines gifts Gifts arrived at her sisters around 3pm on 15th Feb Valentines Day a complete failure!! You missed it by a mile & I wasted my money”

Helpful Report

Posted 2 years ago

Hello Don, Thank you for taking the time to write a review. I do apologise for the issue regarding the delivery of your order. I have located your order and i can see that this has now been resolved by a member of our customer service department, kind regards Katie

Posted 2 years ago

“Ordered next day flowers that did not arrive and came a day late. Customer service poor, when I emailed to get an update they said they will look into it, heard nothing back yet.”

Helpful Report

Posted 2 years ago

Hello Masa, Thank you for taking the time to write a review. I do apologise for the issue regarding the late delivery. I have located your order and I can see that this has now been resolved by a member of our customer service department, I can see they are awaiting a reply to help further. kind regards Katie

Posted 2 years ago

“Absolutely terrible service, ordered flowers to be delivered on Valentine’s Day. To be informed they weren’t arriving until the next day. After bringing this up with customer service I got all but shot down and accused of being a lies, saying that service was fully booked. When asked for a refund was told that wasn’t possible and offered me a £10 voucher of my next purchase! Embarrassing company.”

Helpful Report

Posted 2 years ago

Hello Ross, Thank you for taking the time to write a review. I do apologise for the issue regarding the delivery. I have located your order and I can see that this has now been resolved by a member of our customer service department, kind regards Katie

Posted 2 years ago

“Hello, Sone of the flowers have not come to life & have been thrown away, the roses are now dying & don’t look good. My mum was very disappointed. Their obviously not fresh & past their best before their sent out”

Helpful Report

Posted 2 years ago

Hello Peter, Thank you for taking the time to write a review. I do apologise for the issue regarding the quality of the flowers. I have located your order and i can see that this has now been resolved by a member of our customer service department, kind regards Katie

Posted 2 years ago

“Ordered roses on the 2nd of February and selected delivery date for the 13th as we were not going to be in on the 14th. Flowers were left on the doorstep overnight. Roses were damaged and much smaller than those shown in the advert. Won't be using Haute again that's for sure!!”

Helpful Report

Posted 2 years ago

Hello AJ, Thank you for taking the time to write a review. I do apologise for the issue regarding the quality of the flowers. I have located your order and I can see that this has now been resolved by a member of our customer service department they ar waiting on a reply to help further. kind regards Katie

Posted 2 years ago

“I have no idea yet as 24 hrs on the flowers have still not arrived so guess you need to check your supplier and let me know. I have however already dropped a complaint to your customer services.”

Helpful Report

Posted 2 years ago

Hello Mr S J Willard, Thank you for taking the time to write a review. I do apologise for the issue regarding the delivery of your order. I have located your order and i can see that this has now been resolved by a member of our customer service department, kind regards Katie

Posted 2 years ago

“Very disappointed, ordered for valentines as the Website said it would arrive. They did not arrive on time I had no tracking to see where my parcel was. Once they arrived a day late which makes them so pointless they were already starting to wilt as they had been in a box for 3 days ! So disappointing for a flower company. The customer service is awful, I emailed several times, messaged their instagram and had to wait forever for a reply. Only for them to tell me it’s not their fault. On top of that when I tried to call them there was no answer several times even though it was during their opening hours.”

Helpful Report

Posted 2 years ago

Hello Patryk, Thank you for taking the time to write a review. I do apologise for the issue regarding the delivery. I have located your order and i can see that this has now been resolved by a member of our customer service department, kind regards Katie

Posted 2 years ago

“My first experience with Haute florist was last year and I was pleased with the service. However, this time I have ordered Ferrero rose hatbox on the 7th of February and paid for next day delivery and was supposed to receive it on the 15th depending on the information provided in the app. I was very disappointed to hear from Royal Mail that I won’t be receiving it until the 16th. This has totally ruined my day as I had to take a day off work and spoiled all my plan preparations.”

Helpful Report

Posted 2 years ago

Hello Mariam, Thank you for taking the time to write a review. I do apologise for the issue regarding the late delivery. I have located your order and i have sent you an email in hopes of resolving this issue. Kind regards Ellie

Posted 2 years ago

“Bouquet received half the size of the photo on the website, worst bouquet I have ordered, embarrassing”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to write a review. I do apologise for the issue regarding the size of the flowers received. I have located your order and i have sent you an email in hopes of resolving this issue. Kind regards Ellie

Posted 2 years ago

“Hi as today’s its Valentine’s Day you’re drivers should be more friendly when they delivery they flowers you guys should hire professional people not miserable people with they’re negativity attitude they should ring the bell in place not bash the doors the flowers they were nice not that great so for today will be just 1 star ⭐️ unfortunately i would love to not add any off it of my wife experience today from the miserable delivery guy”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to write a review. I do apologise for the issue regarding the delivery of your flowers. I will pass this feedback on to our development team. I do apologise. Kind regards Rosie

Posted 2 years ago

“My experience with Haute Flowers was a sad disappointment & very embarrassing. I was badly let down with the "Purity" bouquet that I ordered for a close family funeral. The floral arrangement looked nothing like the picture on their website. I paid extra for a medium display but the reality was a pathetic, thin bunch. Cream roses with browned outer leaves, obviously passed their best, gypsophilia half dead & lilies with small, tight buds. It was terrible & I will never trust Haute flowers again. I gave Haute flowers ample time to respond to my complaint but they were extremely difficult to communicate with & I gave up, which is probably what they wanted. I get the impression that Haute flowers is all about a showy website & " as seen in Vogue" boasts. It is unacceptable to take people's money in return for shabby goods & service. I hope my bad experience will deter people from using this online florist. Definitely not to be trusted ; special occasion flowers carry a lot of emotion, hope & trust. Haute flowers should be ashamed of themselves.”

Helpful Report

Posted 2 years ago

Hello Mrs Cecilia Hadley, Thank you for taking the time to write a review. I do apologise for the issue regarding the quality and the size of the bouquet received. I have located your order and i can see that this has now been resolved by a member of our customer service department, they are waiting on a reply to help further. kind regards Katie

Posted 2 years ago

“AVOID THIS COMPANY. Delivery did not arrive on the requested day for my Mum's birthday. Email response I received stated 'We are not able to guarantee a delivery date because deliveries are executed by a third party'. This should have been made clear on the website when placing my order when I was allowed to pick my delivery day!”

Helpful Report

Posted 2 years ago

Hello Daniel, Thank you for taking the time to write a review. I do apologise for the issue regarding the delivery, I have located your order and I can see that this has now been resolved by a member of our customer service department, kind regards Katie

Posted 2 years ago

“Next day delivery is a nonsense!”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to write a review. I do apologise for the issue regarding the delivery. I have located your order and I can see that this has now been resolved by a member of our customer service department, kind regards Katie

Posted 2 years ago

“Very disappointed as I ordered these flowers the day before the funeral. They still arrived too late.”

Helpful Report

Posted 2 years ago

Hello Lynn, Thank you for taking the time to write a review. I do apologise for the issue regarding the late delivery. I have located your order and I can see that this has now been resolved by a member of our customer service department, kind regards Katie

Posted 2 years ago

“Absolutely devastated to pay £77.00 for a large bouquet with chocolates and I could of got a larger bouquet from the local garage shop ,had broken flowers crushed luxury chocolates also they are dying already , they have offered me a £10.00 voucher which in truth I have told them not to bother as I would never buy from them again as I feel totally ripped off”

Helpful Report

Posted 2 years ago

Hello Robert, Thank you for your review. We are very sorry for any disappointment caused while using our services on this occasion. I have located your order and can see that this has been resolved now. Best wishes Katie

Posted 2 years ago

“Flowers have not arrived. Apparently they are being sent via Royal Mail and got re-routed?? Why on earth use Royal Mail at the moment with all the strikes/delays. Have missed my friend's 60th birthday now so very disappointed. Just praying she doesn't receive them all wilted or dead. I'd never use this Company again!!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are very sorry for the delay in your order being delivered and that it missed your friend's birthday. This is so disappointing to hear and we do apologise for any upset caused. I have located your order and can see that this has been resolved. Best wishes Rosie

Posted 2 years ago

“Avoid at all cost! They sent the flowers with Royal Mail. After failing to deliver twice (the flowers will be in transit for 3 days and therefore dead) they refuse to cancel and issue a refund. Horrible service and horrible company - not trustworthy”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are very sorry to hear that there has been an issue with the delivery of your order. I have located this and can see that the order was collected. If there are any issues with the quality of your flowers, please could send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject. Best wishes Rosie

Posted 2 years ago

“Shockingly awful. I ordered next day delivery and got an email from Royal Mail saying it would be four days later. Which is no good for flowers and no good for the reason I ordered them. Contacting customer service is difficult. And they offer nothing. I have asked for a refund three times now and they are ignoring that question totally. Awful Company. I would never use them again”

Helpful Report

Posted 2 years ago

Hello Brendan, thank you for your review. We are so sorry that your order was delayed in transit and for any upset or inconvenience caused. I have located your order and can see that this has been resolved. Warm regards Tom

Posted 2 years ago

“The flowers were ordered Thursday evening, flowers were meant to be delivered on Sat 4th Feb, Royal Mail not delivered flowers as yet Sunday 5th February 1am”

Helpful Report

Posted 2 years ago

Hello Angela, Thank you for your review. We are very sorry to hear that there has been a delay with your order being delivered. I have located your order and contacted you via email to look into this. Best wishes Ellie

Posted 2 years ago

“Still not arrived, 1 day late”

Helpful Report

Posted 2 years ago

Hi Helena, Thank you for your feedback. We are sorry to hear that your order was not delivered on your chosen date and for any disappointment caused. I have located your order and contacted you via email to advise further on this. Best wishes Ellie.

Posted 2 years ago

Haute Florist is rated 4.7 based on 29,986 reviews