Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“The flowers were late & nothing like I ordered at all. I am very disappointed with this service & aftercare.”

Posted 2 years ago

Hello Siobhain, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. I have located your order and can see that our customer service team has responded to look into this for you. Best wishes Katie

Posted 2 years ago

“I will never use this company again! I bought the double flowering lilies they turned up and you get more stems from a supermarket. Then my friend sent me a photo and they are all dead and not flowered. No refund as not reported within 3 days. STAY AWAY FROM THIS DREADFUL COMPANY”

Helpful Report

Posted 2 years ago

Hello Kellee, Thank you for taking the time to leave a review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I have located your order and contacted you via email. Best wishes Ellie

Posted 2 years ago

“The flowers I ordered were nothing like the illustration on your website. I asked for medium and they were such a small bunch of flowers! I could have spent half the money and got better in a supermarket. Very dissatisfied and won’t be using again nor recommending!”

Helpful Report

Posted 2 years ago

Hello Laura, Thank you for taking the time to leave a review. I am very sorry to hear that you felt that the flowers did not resemble the images online and for any upset this has caused. I have located your order and can see that our customer care team are looking into this for you. Best wishes Katie

Posted 2 years ago

“Lovely flowers. Delivered to the wrong address. Swift response to my complaint- issued a ‘ticket’ but nothing else. Can’t recommend due to delivery.”

Helpful Report

Posted 2 years ago

Hello Sue, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. Warm regards Tom

Posted 2 years ago

“Unfortunately I had a terrible experience. I was sending birthday flowers to a young friend at end of life in a hospice. The flowers didn’t arrive but what was worse was the customer service. They didn’t deal with it at all and just told me to ‘ask neighbours where they were’. We live 400 miles away and sure the hospice staff have for better things to do than hunt down lost flowers. The lack of empathy by Aaron in customer services was shocking. They refused to refund saying they had ‘been delivered’ and suggested I take it up with Royal Mail. Obviously this is an emotional time and I felt that was petty. After much searching for a non existent phone number I worked out it was the same trading company as prestige flowers and called their customer services. No answer after several rings. So I tried sales. And surprise surprise they picked up. Eventually a better operative re sent the flowers - 48 hours after the birthday. We will see if those actually arrive. Wouldn’t use and wouldn’t recommend.”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for taking the time to leave a review and share your experience with us. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. I would also like to apologise for any disappointment caused while contacting our service team on this occasion. We hope that the replacement flowers are enjoyed! Warm regards Tom

Posted 2 years ago

“Terrible service flowers were delivered on incorrect day and look nothing like the photos. Absolute rip off.”

Helpful Report

Posted 2 years ago

Hello Loren, Thank you for your review. Hello Loren, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and for any upset this has caused. If you could you send us some photos of the flowers to enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, we would be happy to have a look into this for you. Warm regards Tom

Posted 2 years ago

“Avoid this company. Flowers died within three days and would not offer any money back. Also stated we needed to raise a complaint within 3 days to get refund. Hard to do this when the Flowers were a gift !”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I have located your order and can see that a replacement bouquet has been arranged. Best wishes Katie

Posted 2 years ago

“Well the next day flowers still haven’t been received by the birthday recipient and it’s not two days after her birthday, no response to my first chaser and chased again”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I have located your order and can see that this has been resolved. Warm regards Tom

Posted 2 years ago

“I paid and didn’t receive anything, I didn’t get a refund, I didn’t get my item, support wasn’t helpful. This is complete the bottom, avoid this company.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us some feedback. We rely on the customer to supply us with the correct address to deliver the flowers to and if the address you gave us is invalid, incorrect or incomplete then this may result in the delivery being either delayed or delivered to an incorrect address. If you feel like the compensation offered is not suitable for this situation then please could you get in touch with our Customer Support team at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject. Best Wishes, Rosie

Posted 2 years ago

“You need to be careful, they will do everything to not deliver the goods and will take your money, you will end up with nothing and no refund will be given. It’s company to avoid, find something else”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us some feedback. We rely on the customer to supply us with the correct address to deliver the flowers to and if the address you gave us is invalid, incorrect or incomplete then this may result in the delivery being either delayed or delivered to an incorrect address. If you feel like the compensation offered is not suitable for this situation then please could you get in touch with our Customer Support team at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject. Best Wishes, Rosie

Posted 2 years ago

“The flowers did not arrive on the scheduled day (and missed my mother's birthday). The bunch was half the size shown in the photo on the website. The petals had already started to turn brown, (I wouldn't have bought that bunch at a petrol garage for £5 never mind the £40 I paid), and they offered me no refund for the lateness or for dying flowers. Horrible company, zero customer service.”

Helpful Report

Posted 2 years ago

Hello Stuart, Thank you so much for taking the time to leave a review and share your experience with us. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. I would also like to apologise for any disappointment caused by the quality of your flowers. I have located your order and can see that our customer service is awaiting your response. Best wishes Rosie

Posted 2 years ago

“Ordered flowers to be delivered, didn’t receive a dispatch email with tracking number. Recipient wasn’t in when attempted delivery. Royal Mail returned to sorting office. No way to enter a safe place or neighbour to leave flowers with as no tracking number. Attempted re-delivery took TWO DAYS. Roses dead. Haute not interested, accepted no responsibility and insisted Royal Mail should send tracking info. Next time I will make sure to go with a local florist.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to write a review. I do apologise for the issue regarding the delivery and the quality of the flowers. I have located your order and i have sent you an email in hopes of resolving this issue. Kind regards Ellie

Posted 2 years ago

“So, ordered a valentines gift which of course you pay over the odds for. It didn’t arrive until the next day. I flagged it to the customer service department however I was greeted with lots of automated messages about tracing but no tracking link supplied. Items was delivered the next day I thought i’d get around to letting them know I wasn’t happy. During this time the flowers died after 3 days! I made contact with them but was informed as I didn’t let them know within 3 days of delivery I had no room to raise an issue. I was offered 10% off my next order. On the back of this response there will be no next order. Didn’t even offer to reduce my item to the “ non valentines costs”. Totally not happy and let friends and family know also.”

Helpful Report

Posted 2 years ago

Hello James, Thank you for taking the time to write a review. I do apologise for the issue regarding the quality of the flowers. I have located your order and i can see that this has now been resolved by a member of our customer service department, kind regards Katie

Posted 2 years ago

“What a disappointment. The flowers were late, extremely poor quality and not what was ordered. When I questioned this, I was sent a list tips, without answering my complaint. I even paid extra for the biggest bunch. I have added pictures of what I purchased and what I received I cannot recommend Haute Florist through Prestige Gifting, and I will not be using them again. Very poor service”

Helpful Report

Posted 2 years ago

Hello Charlie, Thank you for taking the time to write a review. I do apologise for the issue regarding the quality and the size of the bouquet. I have located your order and i can see that this has now been resolved by a member of our customer service department, kind regards Katie

Posted 2 years ago

“Theives, they took my payment without delivering the order to my sick daughter a week ago. Now blaming the issue on insufficient address, no door number or street name. Really!!! Then why didn't they contact me to check. I chased them wondering where her flowers were. If you don't believe how unprofessional they are please check trust pilot there are a bunch of bad reviews about this company on there to back this up. They should be sued or shut down.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to write a review. I do apologise for the issue regarding the no delivery. I have located your order and i can see that this has now been resolved by a member of our customer service department, they are waiting a reply to be able to help further. kind regards Katie

Posted 2 years ago

“My order was delayed from the start when I was told that somehow there was no delivery address even though I put. So the flowers I ordered were of no use as they were not received for the planned date. Then they deliveryman somehow kept missing me even though I was home, gave my number and asked to be delivered the flowers to my neighbour if I was not in. 5 days since I placed my order and didn't get anything.”

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Posted 2 years ago

Hello Bhupinderjit, Thank you for taking the time to write a review. I do apologise for the issue regarding the delivery of your order. I have located your order and i have sent you an email in hopes of resolving this issue. Kind regards Ellie

Posted 2 years ago

“Flowers were dead! £56 plus for flowers and they arrived looking dead.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to write a review. I do apologise for the issue regarding the quality of the flowers. I have located your order and i have sent you an email in hopes of resolving this issue. Kind regards Ellie

Posted 2 years ago

“DO NOT USE, ordered some flowers for Valentine's day bouquet received was half the size of the one shown on their website , the flowers were mouldy and dead, worst bouquet ever ordered, an absolute rip off, will stick to buying flowers from the supermarket in future!!”

Helpful Report

Posted 2 years ago

Hello Manny, Thank you for taking the time to write a review. I do apologise for the issue regarding the size and the quality of the flowers. I have located your order and i have sent you an email in hopes of resolving this issue. Kind regards Ellie

Posted 2 years ago

“I’d give 0 stars if possible. Ordered 12 red roses for my girlfriend for Valentine’s Day with a bowl vase. They sent the wrong vase and the flowers and foliage were bruised and damaged. I asked for a refund and they offered me a replacement bunch (why would I want any more bruised flowers?!) or £15 credit/refund to shop with them again. No mention of the wrong vase. I want my money back and I’m now having to try and go through my bank to sort it out.”

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Posted 2 years ago

Hello Ned, Thank you for taking the time to write a review. I do apologise for the issue regarding the quality of the flowers and the incorrect vase. I can see this is in the process of being solved. Thank you. kind regards Tom

Posted 2 years ago

“Arrived a day late and very poor quality flowers!! Offered a second set of flowers only for the same thing to happen again!! This time they were two days late!! It's an on ONLINE SCAM!!”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to write a review. I do apologise for the issue regarding the delivery and the quality of the flowers. I have located your order and I can see that this has now been resolved by a member of our customer service department, they are waiting for a reply to help further. kind regards Katie

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews