Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Everything appears great until of course it goes wrong. Ordered flowers Sunday afternoon with a specified delivery slot the following day which cost an additional £4.00 Much to my disappointment today the flowers did not arrive. When I called Haute Flowers to discuss I was told the delivery slot is not guaranteed. I was also told that their flowers are packaged to be able to remain in a cardboard box in a delivery van for up to 3 days. Had I known these two things prior to placing my order I would not have gone ahead with the purchase. It’s been a hot day today, goodness knows what state the flowers will arrive in tomorrow IF they arrive at all. A total disappointment. Would not buy from this company again.”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience with us, Debbie. We truly appreciate the time you spent letting us know about your experience with Haute Florist. We are so sorry to hear that your order didn't arrive on time and understand your frustration with this. It's not the experience that we strive to give our customers, and we apologize for the inconvenience and disappointment this has caused. If there were any issues with the flowers due to the delay, please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 1 year ago

“Very disappointing. We upgraded to a “large” bouquet, but I wouldn’t consider what was received “large”. Half of the bouquet had died/wilted within 24 hours and the whole bouquet was dead within 3 days. Although customer services were relatively quick with their responses, there was a lot of to-ing and fro-ing & quoting of the Consumer Rights Act (on our part) before they finally agreed to a refund. A replacement bouquet was not sufficient, nor was credit to purchase another bouquet at a later date. This was a very disappointing & embarrassing experience as the person sending the gift.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a review about your experience with Haute Florist. We are truly sorry to hear about the issues you faced with the bouquet size, the wilting, and the difficulties in getting a refund. We would like to apologize for the inconvenience this has caused you and we understand how disappointing it must have been. Warm regards, Tom

Posted 1 year ago

“First and last time I will order flowers from Haute. The hydrangea bouquet looked so amazing online that I bought it for my friend’s birthday. Unfortunately, the flowers she received were brown and curled at the edges. It also did not represent the bouquet shown online. At all. I complained and Haute sent an email saying the stems needed to be trimmed. I couldn’t really understand this response from Sophie as the photo I sent them very clearly showed the bouquet still wrapped as it had literally just been received. When I responded to say they’d missed the point, they said well the florist said they were fine and we think they were fine. The photo clearly shows they were not fine. And most certainly not excellent. They then offered a £15 voucher which I refused. I really wanted them to acknowledge they’d sent flowers that were not fresh enough. They didn’t do that despite photographic evidence. Not worth the money. Totally different bouquet, much, much smaller and old flowers.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide feedback on your experience with Haute Florist. We are sorry that your friend did not receive the fresh and beautiful bouquet that was represented online. We take pride in delivering the highest quality of flowers and service, and we understand the disappointment that comes with falling short of expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Warm regards, Tom

Posted 1 year ago

“I would not recommend this company to anyone. I got A pathetic response when flowers did not arrive on time despite of paying through my nose for next day delivery. When I complaint, I was told that they could not find the property. When I argue then I was told that I did not put the full address when all that matters was the postcode. The delivery address is on a privte road, privately owned by a few residents. Each property has it's name and mine had a big huge sign outside noone can miss and I was told that it did not exist. However, they never told me about all this until I got the phone number from searching through internet. It is really really a bad company. Customer services told me that they sent an email when there is none, not even in my junk box. I asked for the sent email to forward it to me and they were unable to do it. However, flowers were delivered after 4days and they had gone stale by then. I would have liked my money back but I did not have the stamina to argue with idiots so left it. But I will never ever use it again and advise everyone in Britain not to do so.”

Helpful Report

Posted 1 year ago

Thank you so much Jaya for leaving your feedback. I am sorry for the poor experience you had and the difficulties you faced when trying to order from us. We strive to make ordering from us convenient and easy but it certainly did not sound like you had that experience. If possible, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject, so we can look into this. Best wishes, Rosie

Posted 1 year ago

“Flowers never arrived. I want a full refund please.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Jo. We really appreciate you taking the time to let us know about your experience with Haute Florist. We're so sorry to hear that your flowers never arrived. I have checked the address on the order and can see that the postcode is incorrect. This is why the order was delayed. We rely on customers to provide us with the correct details to ensure the delivery goes through as planned. Warm regards, Tom

Posted 1 year ago

“Very poor service! Ordered flowers for my very ill friend who is over 50 so, she had seen enough plants in her life to know what fresh roses looks like! On the day of delivery I received phone call full of appreciation however, she knew I spent decent money on the flowers so,kindly told me, the bouquet arrived very dry and roses looked old as petals looked brown on the side and top. I sent an email to customer service saying how embarrassing I am at the front on my friend and all I got back was cheeky email telling me to maintain flowers the way I’ve been told and suggesting I have no a clue what am talking about. Shocking. Never ever I will spend my money with you. I believe supermarkets provide much more fresh flowers and better customer service.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback Edyta! We apologize for your poor experience, and we are very sorry for how your friend felt about the flowers. It is unacceptable, and we appreciate you taking the time to let us know. We take customer feedback seriously and we are sorry that the quality of the flowers was not to your friend’s expectations, and that our customer service did not meet your expectations either. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Warm regards, Tom

Posted 1 year ago

“Very poor quality of the service. Ordered flowers for my very ill friend who is over 50 so, she had seen enough plants in her life to know what fresh flowers looks like. I received a phone call from her with appreciation however, she kindly mentioned that flowers arrived very dry also roses looked not fresh at all as petals looked brown on the top and on the side. She was very upset as she knew I spent decent amount on them. I wrote an email saying how embarrassed I am at the front of my friend and all I got back was a really cheeky email telling me to maintain the flowers the way I’ve been told and suggesting I have no a clue what am talking about. Never ever I will spend my money on such a service. I do trust supermarkets provide much better quality of flowers and customer service!”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback Edyta! We apologize for your poor experience, and we are very sorry for how your friend felt about the flowers. It is unacceptable, and we appreciate you taking the time to let us know. We take customer feedback seriously and we are sorry that the quality of the flowers was not to your friend’s expectations, and that our customer service did not meet your expectations either. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Warm regards, Tom

Posted 1 year ago

“Very disappointed. I live in Portugal and looked for a service that could help me. You advertise delivery withing 24 hours. I asked for a delivery for 2 days after. And it never arrived! It arrived the day after in the afternoon. Not using your services again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 1 year ago

“Flowers arrived two days late, after 90th birthday occasion. They only lasted two days. Overall, customer service was poor. Received replies to emails quite promptly but company didn’t offer compensation, other than offer of a credit of a very small amount. Will not be using this company again and do not recommend Haute Florist or Prestige Gifting.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Haute Florist. We apologize that the flowers did not arrive on time and only lasted two days. We are surprised to hear of the poor customer service experience as we strive to provide the best service. We are sorry that you weren't offered adequate compensation. If not done already, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject, so we can look into the quality issues? Warm regards, Tom

Posted 1 year ago

“They delivered my order 2 days late...”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Rosie

Posted 1 year ago

“Terrible customer service and flowers! Avoid at all costs, flowers came in full bloom and was not a representation of the bright and bold flowers that I ordered at all. Totally insulted By the level of customer service. Order elsewhere and put your money into a company that values its customers.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Haute Florist, Char. We really appreciate you for coming forward with your concerns. We would like to apologize for the customer service and for the flowers arriving in full bloom, not being a representation of the bright and bold flowers that you ordered. We apologize for the hassle this has caused. We understand that this has brought some dissatisfaction and would like to know what can be done to improve our services. We are truly sorry for the inconvenience and thank you again for reaching out to us. We value our customers and are determined to address this issue so it does not occur with other customers in the future.

Posted 1 year ago

“I got flowers for my mothers birthday, what she received was nothing like the picture at all honestly i was embarrassed that I even sent her it and when contacting customer service all they could offer was a £10 off my next order. Well excuse me how very rude. Why would I want to order again when you couldn’t get it right and on top of that insult me with the poor customer service. Advice to others, Order flowers from Next they care about their customers and you get what you order forget this money greedy company”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Haute Florist, Char. We really appreciate you for coming forward with your concerns. We would like to apologize for the customer service and for the flowers arriving in full bloom, not being a representation of the bright and bold flowers that you ordered. We apologize for the hassle this has caused. We understand that this has brought some dissatisfaction and would like to know what can be done to improve our services. We are truly sorry for the inconvenience and thank you again for reaching out to us. We value our customers and are determined to address this issue so it does not occur with other customers in the future.

Posted 1 year ago

“They stage next day delivery and when it doesn’t turn up they then say oh it’s third party we can’t guarantee it so their website is false information. I have been waiting for 3 days now and still not here god knows what condition they will turn up if they do at all”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Nichola. We really appreciate you taking the time to let us know about your experience. We are sorry that we did not meet your expectations with our next-day delivery, and that you felt that our website did not accurately reflect all the details related to our third-party delivery service. If this has still not been received, please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 1 year ago

“Awful quality not as described, contacted customer support who were also useless. I’d avoid them if you want flowers that are actually ready and presentable!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Haute Florist. We understand how disappointing it must have been to receive flowers that were not as described and to have to contact customer support who were unable to help. We apologize for any inconvenience this might have caused you and for your expectations not being met. We send our flowers in bud form to ensure maximum freshness and longevity. Warm regards, Tom

Posted 1 year ago

“Very poor service flowers came squashed and most dead”

Helpful Report

Posted 1 year ago

Thanks so much for your feedback, Ross! We truly appreciate you taking the time to share your experience with us - it's invaluable. We're sorry that the flowers you ordered from Haute Florist did not arrive in good condition - that must have been really disappointing. I have located your order and can see that our customer service team has responded to your email to look into this. Warm regards, Tom

Posted 1 year ago

“The flowers were NOT like the photos! I ordered large but got tiny. They did arrive on time for my wedding but were highly disappointing to use. The bridesmaids fake flowers were better than mines”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback on Haute Florist. We are sorry to hear that the flowers were not as expected and that your experience was disappointing. We understand how important this event was and regret that we were unable to provide you with satisfactory service. I will raise this with our Florist Manager. Warm regards, Tom

Posted 1 year ago

“Beware - this company does not tell the truth. On their website and advertising, it states numerous times and in many different ways that if the order is received before 10pm, they will be delivered next day. I also paid extra for that option. Sadly, the birthday was missed, because they didn't deliver and then quoted page 17 of their t's and c's at me. I wouldn't have minded so much, if they were upfront and honest on their site, even with just a small Asterix in the delivery section. But this is simply dishonest. So - if you need to guarantee flowers on a certain day - they are not worth the risk.”

Helpful Report

Posted 1 year ago

Thank you so much Andrew for letting us know about your experience and taking the time to review us. We understand how disappointing it can be to not receive the product one expects. We are sorry for any inconvenience and missed expectations. We are always trying to improve our services, and would love to hear your ideas of how we can make things better. You feedback is always welcomed and appreciated. Thank you again.

Posted 1 year ago

“Ordered a large bouquet for my friends 30th birthday payed extra for delivery before 1pm and it’s now the following day it should have been delivered. Still no flowers and no answer from customer service. Terrible service”

Helpful Report

Posted 1 year ago

Thank you for your feedback about Haute Florist. We are sorry to hear that your delivery was delayed and that you have not received the response you needed from our customer service. We here at Haute Florist take feedback such as yours very seriously and we apologize for the delay in delivery and inadequate Customer Service. We would really appreciate it if you could provide more information about your experience so we can determine the root cause of this unfortunate situation and learn from it in order to better serve our customers in the future. Thank you again for taking the time to let us know about your experience with us.

Posted 1 year ago

“Awful insincere and patronising customer service - flowers did not arrive on birthday even though ordered four days in advance Arrived 3 days late Died 4 days after arriving Appalling for a £54 bouquet”

Helpful Report

Posted 1 year ago

We sincerely apologize for the awful insincere and patronising customer service you experienced with Haute Florist. We should have ensured the accurate arrival time for your order given that it was ordered four days in advance. We would like to make this right and would like to hear from you about how we can do so. Additionally, we are sorry that the flowers arrived three days late and then died four days after arriving. That is an appalling outcome for a £54 bouquet and we hope to remedy the situation with you. We deeply value our customers and commend you for providing us with constructive feedback so that we can be better. Thank you for taking the time to inform us of your experience with Haute Florist. Sincerely, The Haute Florist Team

Posted 1 year ago

“DIED AFTER 1 DAY! I would avoid using this company, i purchased what looked to be lovely flowers, only for them to die after 1 day. Customer service reviewed the photos submitted and acknowledged a quality issue, yet only to offer a £15 refund on an order of more than £40. If you are sending flowers to a loved one then dont disappoint them and shop elsewhere.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. We are truly sorry to hear that your flowers did not last more than a day. We take any quality issues seriously and we regret that the refund was not more satisfactory. Is there any way we can make things better for you? We appreciate your honest feedback and we value your support. Thank you again for bringing this to our attention.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews