Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“NOT PRESTIGE! Size (large) and quality was not quality or value. Delivery by Royal mail is not prestige. Poor online quality business with polished website.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide feedback about your experience with Haute Florist. We appreciate you making us aware of your concerns regarding the size and quality of the product you received. We apologize for any issues you experienced and will be sure to get to the bottom of it. If there is anything else you think we can do to make your experience better in the future, please let us know. Once again, thank you for your feedback.

Posted 1 year ago

“Terrible shop with terrible service. I ordered a bouquet with delivery the next day to give it to a friend for her birthday, and received my order in 4 days all in mould and with rotten flowers. Castomer service was rude and did not help me, only proved to me that they do not bear any responsibility for the delivery. Seriously a flower shop is not responsible for the delivery of flowers? That sounds like complete nonsense. I spent 4 days finding out what was wrong with my order and proving that the flowers for these 4 days have already rotted, and at the end I was still offered to get a new bouquet. Sounds like a joke. I'm not talking about the fact that the size and quality of the bouquet did not correspond to what was on the site. Terrible shop, I do not recommend it to anyone. Translated with www.DeepL.com/Translator (free version)”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Haute Florist. We apologize for the lack of quality in the delivery and for the frustration caused by the customer service's response. We take all feedback seriously and are sorry for the inconvenience you faced. We are committed to ensuring customers receive the highest level of service. I have located your order and can see that this has been refunded. Warm regards, Tom

Posted 1 year ago

“I was under the impression from the site that delivery would be before 2pm but only after ordering did I discover it was by Royal Mail and could be up to 7.30pm. I couldn't believe the poor quality and small size of the bouquet that I paid extra for a 'medium' size. Foliage looked like it had been picked out of the bin and some of the flowers were definitely not fresh. I complained but just got generic cut and pasted replies on 'how to care for your roses', and no specific answers to questions or complaints. Will NOT order from these again (better off going to Asda/Morrisons/Tesco and getting better quality for less money!).”

Helpful Report

Posted 1 year ago

Thank you, Matt, for taking the time to provide us with your valuable feedback and experience with Haute Florist. We apologize for the issues you had with your order. We are disappointed to hear that the quality and size of the bouquet weren't up to expectations and that the customer service wasn't satisfactory. We will take your input into consideration with our future procedures and services to ensure that all our customers receive the highest quality flower arrangements. I have located your order and can see that a fresh bouquet has been arranged for delivery. Thank you again for every effort you made to share your experience with us.

Posted 1 year ago

“I sent flowers to my friend that didn’t arrive next day but 2 days after I ordered. The flowers came absolutely disgusting, they were nothing like what I ordered. I contacted haute flowers sent pictures of what arrived and what I was supposed to get their florist manager said new bouquet to be sent out this was a Thursday new flowers to be sent Saturday and they didn’t arrive . Nobody has a clue in customer service I have had emails addressing me by the wrong name, a generic message about islands and hard to get to places . I have sent and received flowers in the past with no issues I have recommended them too not any more after this absolutely disgusted.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Haute Florist. We apologize that the flowers you ordered did not arrive the next day as you had expected and that the condition of them when they did arrive was not as expected. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Warm regards Tom

Posted 1 year ago

“Will not order again. Despite being ordered a week early, flowers did not arrive on the day ordered. It was a really important day in our family and really disappointing”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Haute Florist, Gina. We are so sorry to hear that your order did not arrive on the day that it was ordered, despite being placed a week early and that it was such an important day for you and your family. We understand how upsetting and disappointing this must have been, and we do want to make sure that we do better. I will raise this with our Dispatch Manager. Best wishes, Katie

Posted 1 year ago

“Flowers for £40 ordered on 30/9 for delivery to Putney on 1/10. Royal Mail Putney emailed that flowers out for delivery that day. Nothing arrived. Complained. Was asked to confirm delivery address! Was emailed on 2/10 that flowers were out for delivery. On 3/10 was offered £10 credit against future orders and told delivery dates not guaranteed. Flowers in tatty condition finally arrived late 3/10. Asked to send photos which I did. Got response that their system didn’t allow for multiple photos and would I send one at a time. I complied. Then got offer again of £10 credit as accepted there was a “slight quality issue”. Refused offer as totally inadequate. Then asked four another photo showing flowers arranged in vase. Gave up. Shocking service. Issue not so much late delivery,but because of late delivery quality of flowers and only offer a credit against future order. Why would anyone order again from such a supplier.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us your feedback, Michael. We are sorry for the experience you have had with us. We sincerely apologize for the issues regarding the flowers you ordered. We understand the frustration caused by Royal Mail emailing that the flowers were out for delivery but nothing arrived and we are very sorry that you were disappointed with the flowers. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“AWFUL. Did not deliver the flowers on my moms birthday though I paid extra to be delivered the next day. My mom was traveling and left the hotel in which she would have received the flowers. Meaning she didn’t get them at all. Asked for a refund and they just told me “sorry. The delivery date doesn’t actually mean the delivery date.” SERIOUSLY? You are a flower delivery service. I would imagine most flowers are intended for a specific date event. Refused any compensation.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 1 year ago

“Absolutely appalling service and attitude. I ordered some flowers for my friend's birthday using delivery next day. When I checked what time they would be delivered, I was told they were unable to check as the tracking link was not working. They refused to tell me when the flowers would be delivered, if at all. When I asked for a refund as my friend hadn't received them on her birthday, they refused. The flowers were eventually delivered. To the wrong person”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us a review, Nishita. We apologize for the appalling service and customer service you encountered. We understand how upsetting it must have been for you to not know when the flowers would arrive. We are sorry for the inconvenience this has caused. Due to the ongoing issues with the Royal Mail tracking site, we have been unable to track orders to be able to advise customers on when they will be delivered. This is something that is completely out of our control. I am very sorry. Warm regards, Tom

Posted 1 year ago

“Really poor and be aware that their delivery promise is not what it appears. Stated on their website - Order by 10pm for next day delivery. They send flowers by Royal Mail and only provide a guideline on time lines - up to 7.30pm, so if you need a more specific timeline to be achieved and a more certain delivery slot - as usually the case sending flowers! Maybe consider elsewhere. Delivering flowers by Royal Mail at 7.30pm isn't what I had envisaged. Nor did they arrive under their promise as advertised on their website. Order locally with someone who you can speak too would be my advice.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about Haute Florist. We apologize for the issues you experienced during your recent order. We fully understand that you would have wanted to receive your order in the specific timeframe to meet your occasion as promised on our website. I will raise this with our Dispatch Manager. Warm regards, Tom

Posted 1 year ago

“After contacting you regarding first bunch of flowers some had already died and flowers missing on wed page clearly stated image is medium size so I payed for medium I had to double check with the image on your web page to what I got and even counted the flowers as I was sure I did not get medium , even tho I contacted you and you got delivered a second bunch once again half flowers missing half the size of first bunch off flowers for £35 pound I could have gone to a local supper market and got better quality , I really don’t mind spending money on flowers for my mother but for what I got I was and still am disappointed no point contacting you again as you will not do anything any better , I will take my customer else where. God knows why but I am unable to up load any images.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. I will raise this with our Florist Manager. Warm regards, Tom

Posted 1 year ago

“Broken stems on arrival. Bouquet died with 4 days. I emailed with Haute photos, but because I didn’t report a problem within 3 days there’s was nothing they could do other than offer me a £10 voucher! Why I would want £10 of flowers that live 4 days I don’t know??!! Do not recommend.”

Helpful Report

Posted 1 year ago

Dear Keeley, Thank you for taking the time to share your experience with Haute Florist. We are sorry to hear of the issues you encountered with broken stems on arrival, a bouquet that died in 4 days and not being able to receive help after sending photos. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“BUYER BEWARE: This is a postal service whereby your flowers or gift will be sent in the post, delivery by third party's, it is not guaranteed. Mine has been waiting two days already, and still awaiting delivery. I bought a lovely £50.00 flower arrangement thinking Haute was a local florist in Kent to thank and recognise someone for their kindness. Unfortunately, Haute sent it through Royal Mail and Royal mail hasn't delivered it, the moment has passed. Its still not delivered. Not to worry though, Customer service phone line doesn't get answered, while this was the response in Chat. Unfortunately, We are not able to guarantee a delivery date because deliveries are executed by a third party. We do, however, always endeavour to deliver on the date specified. All flowers, apart from hand-delivered products, are dispatched the day prior to the intended delivery date. We use a 24-hour delivery service. Delivery days are 7 days a week with the exception of Bank holidays. Orders made for delivery on a Bank holiday might be delivered the following working day unless otherwise specified. Next day flower deliveries are delivered by Royal Mail, DPD and Post NL. Hampers and larger gift deliveries might take an additional working day in transit. And then, I am sorry that you feel this way. However, this is in our terms and conditions. I am going to look to the bank to recall payment”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write this review of Haute Florist. We really appreciate your feedback and we apologize for the disappointing experience you had with us. We are sorry that the delivery wasn't up to your expectations and we will use your review to make sure it won't happen to our future customers. Thank you for bringing this to our attention.

Posted 1 year ago

“Still waiting for the flowers after they were dispatched on 2 October. I spent two days following up and asking the recipient to stay home to receive them. Gone a big standard general reply on terms and conditions. Company needs to realise that fresh flowers are time sensitive and people feel Disappointed when not received.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Haute Florist. We are sorry to hear that you had to wait two days for the flowers to be delivered and the recipient had to stay home to receive them. We understand that fresh flowers are time-sensitive, and when they are delayed people can feel disappointed. If this has not been received by the end of the day today, please contact us and we can look into this further. Warm regards, Tom

Posted 1 year ago

“Very upset my daughters flowers turned up 2 days later than suspected. The flowers were a bit brown at the ends, was for my daughters birthday and was ordered in a weeks advance. They were suppose to arrive on Saturday 29th sept but turned up Monday 2 oct. Always had beautiful flowers from here and highly recommended but very disappointed on this occasion.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Haute Florist. We are sorry to hear that you were unhappy with your recent order; we strive to provide excellent service to all our customers. We're sorry your daughter's flowers were sent late and weren't as vibrant as they should have been. We understand that it was an important order and we are very sorry for the disappointment caused. If you could please send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject, so we would be happy to look into this for you. Best wishes, Katie

Posted 1 year ago

“Item supposed to be delivered today and I paid extra for this to happen yet it hasn’t been delivered. It was for a birthday surprise. Very disappointed with this.”

Helpful Report

Posted 1 year ago

Thank you for telling us about your experience with Haute Florist. We appreciate you taking the time to provide us with your feedback. We are sorry that you did not receive the order, as you paid extra to have it delivered for a special birthday surprise. If this has not been looked into, please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 1 year ago

“Sadly they went missing and have not been delivered.Very Disapointed and £34.50 down plus it ruined the suprise”

Helpful Report

Posted 1 year ago

Thank you Oliver for your feedback on Haute Florist, and we apologize for what has happened. We understand how upsetting it must have been to get your order and have it not show up, plus the unfortunate surprise being ruined. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“PAID 59.00 FOR A BOUQUET WHICH COME HALD DEAD LASTED TWO DAYS COULD TAKE A PIC SO THEY REFUSED TO DO ANYTHING HAPPENED TWICE TRUSTED THE SECOND TIME WOULD NOT BUY AGAIN”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Haute Florist, Laura. I sincerely apologize that the bouquet was half dead and didn't last even two days. We truly appreciate all feedback and always strive to ensure that all of our customers have the best experiences possible and unfortunately, that wasn't the case here. As advised by our team, we do need photos of the bouquet as we are an online florist. I am very sorry we were unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Terrible service. Delivery was dispatched 25/9 and didn’t deliver until 26/9, meaning the shelf life was shortened and the value of the product was decreased. Unhelpful customer service and took no responsibility. Whether it was the fault of the courier or not, you still need to take accountability when providing a service and then take that up with the courier afterwards. I was offered a measly £4 voucher to ‘contribute’ to new flowers. This doesn’t even cover postage so could hardly contribute to future flowers. After the terrible service it also doesn’t incentivise me to become a repeat customer either!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback. We understand your frustration and apologize for the delivery being delayed and the customer service you received not being satisfactory. We understand how important it is to receive items in a timely manner and we are truly sorry that failed to meet the expectation in this case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“Awful. £60 paid for flowers & next day delivery. 2 days post dispatch via RM 24hr; no flowers and no delivery. Action by Haute delivery partners to resolve amounted to emails instructing confirmation of the provided delivery address then notification if undelivered. Sent both only to recieve a reply quoting T&Cs dismissing liability. Awful. Avoid.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. If this order has not been received by the end of the day today, please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 1 year ago

“I purchased a bouquet which was not delivered, ( by Royal Mail for Prestige Gifting)although I asked that it be left in the porch of the adress.It was sent back to the depot . I have heard nothing further from "Haute Florist" but have been charged for this. Obviously I am not very happy with this"service and will not recommend others to use them.”

Helpful Report

Posted 1 year ago

Hello Marilyn, We appreciate you taking the time to let us know about your experience with Haute Florist. We are sorry that your bouquet was not delivered as requested. We understand how frustrating and disappointing this must have been. We apologize for any inconvenience this has caused. I have located your order and can see that our customer service team has arranged for a fresh bouquet to be delivered tomorrow. Best wishes, Katie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews