Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Horrible company AVOID AT ALL COST. Basically i ordered super expensive flowers for my sister birthday which was on Saturday , they use post office as a courier and the post office did no attempt deliver on the day - i just refeived a message that they will not even though i paid extra for a specific delivery on the day. This was during the biggest heat recorded in the history of England since 1950 and the flowrs stayed in a carton box the whole on Saturday and sunday day and night. Eventually they were delivered to my sister on monday afternoon completely smashed and cheap looking , mind u I paid £100 . I phoned the conpany up and they said they will send me an email on my email to which i need to respond with photos as proof of the state of then - keeping in mind we all know what the weather was like , i was unable to sleep due to the heet imagine how dead the flowers felt in that box fir 3 days. Anyways my words were dismissed and i wanted to talk to a supervisor to which the guy told me there is noone available. I then left my number to be contacted and i have not been. I did not get that email either , so no response , no phone call no email no refund and i was left to feel like a complete moron on my sister birthday without a gift - coz that was my surprise to her:”

Helpful Report

Posted 1 year ago

I am so sorry that your experience with Haute Florist was such a disappointing one. Thank you so much for taking the time to let us know about your experience. We understand how frustrating and upsetting it was to have the flowers delivered in such bad condition and we sincerely apologize. We take this kind of feedback very seriously and we would really appreciate it if you could provide us with more information (name, order number, email, phone number) so that we can investigate the issue and make things right. We truly apologize for the inconvenience caused and thank you for bringing it to our attention.

Posted 1 year ago

“The flowers arrived dead - very dissapointing”

Helpful Report

Posted 1 year ago

Thank you so much for your review, Kyle. We really appreciate you taking the time to let us know about your experience. We apologize for what happened with the flowers arriving dead - that must have been very disappointing. How can we make this better for you?

Posted 1 year ago

“it was horrible”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience, Rojin. We really appreciate you letting us know how things went with Haute Florist. It is unacceptable that the flowers were not as promised and that the customer service was so poor. We are sorry for the inconvenience and would like to know what we could do to make things better for you.

Posted 1 year ago

“Delivered on time but very dissatisfied with the flowers. The pink roses lasted one day the purple roses lasted two days the eucalyptus leaves were sprayed with gold. The thistles lasted longer. I did ask them to rectify the issue but I was offered a £10 credit not happy.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback and we are truly sorry for your unsatisfactory experience. We apologize that the pink roses did not last very long, as well as the poor quality of the purple roses, eucalyptus leaves, and thistles. We would love to hear more about how we can improve your experience, and would like to offer you additional compensation to right the wrong. We value your loyalty and want to make sure you receive the best service from us. Is there anything else we can do to make the situation better for you?

Posted 1 year ago

“Awful company , awful customer service Avoid if you want flowers for a specific occasion they will not arrive in a state worthy of your loved one”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us, Disappointed. We are so sorry to hear that your experience with Haute Florist was less than satisfactory. We understand how important flowers are for special occasions, and we deeply regret that your flowers did not arrive in a state suitable for your loved one. We'd love to hear more about your experience and what can we do to make things better. We value your feedback and take it seriously, and we'd love to take the opportunity to make this right. Please let us know what we can do to improve the situation. Thank you again for sharing your feedback.

Posted 1 year ago

“PAID 47.99 AND GOT DYING BLACKENED RED ROSES DELIVERED SENT PHOTOGRAPHS ON THE DAY OF DELIVERY THEY SAID THEY ARE PERFECT, I DIDNT KNOW THAT MR MAGOO WORKED FOR YOUR COMPANY, I WILL BE GOING WITH SOCIAL MEDIA/TV'S SCAMMERS PROGRAMME AND AND ANY OTHER MEDIEA OUT THERE TO GET YOU NAME KNOWN YOU SHOULD BE ASHAMED OF YOURSELVES HOW DARE YOU DELIVER FLOWERS TO ME THAT ARE ONLY FIT FOR THE COMPOST MRS S WEIR”

Helpful Report

Posted 1 year ago

Mrs S Weir, thank you for taking the time to provide us with your feedback and we apologize for the quality of flowers we sent you. We understand and take your concerns seriously. We can assure you that providing high quality flowers is our utmost priority. We would really appreciate it if you could clarify what exactly went wrong and how we can make it better. Thank you for bringing this to our attention and we hope to hear from you soon.

Posted 1 year ago

“Zero effort, respect or care given by the staff. I ordered several days in advance, yet they wait until 17:00 the preceding day regardless of destination. The is meant the birthday bouquet arrived two days late. On top of this, the staff have a very “not our problem, its in our T&Cs” attitude, although when challenged that they have not in fact obeyed their own T&Cs they become unresponsive. They also copied and pasted the exact same message to me on two different occasions, and also sent me an obvious copy paste from another customer that included the customers name. Avoid avoid avoid. Also many of the positive reviews are suspicious “invited” reviews.”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience with us, Disgruntled. We are truly sorry that your order was not delivered on the day you requested, as well as for the lack of effort, respect and care you received from our staff. Our mission is to provide our customers with the highest quality of floral products and services; and we clearly fell short with your order. We would love to hear more about how we can make things better for you, and sincerely apologize for this inconvenience.

Posted 1 year ago

“Avoid at all costs Awful ‘ service’ flowers arrrived 3 days late and customer service was unhelpful and uncaring Bouquet of flowers orders on a Thursday at 930 am to be delivered for my Mother’s birthday the following Monday Got a message from the courier to say it would arrive on Tuesday 5th , they didn’t arrive till Wed 6th - battered and in transit longer than they should have been So my mum had no flowers on her birthday We contacted ‘ customer service ‘ and repeatedly got very very patronising responses informing us that Northern Ireland and other apparently hard to reach places like Scotland (!) couldn’t have ‘next day delivery ‘ as they take longer to get to …… which is why we ordered 4 days prior to the birthday ??? If you would like flowers for a special occasion or birthday don’t order from this company as they wlll not arrive on the date you require”

Helpful Report

Posted 1 year ago

Thank you so much for taking time out to let us know about your experience with Haute Florist. We are deeply sorry for the delay and disappointment which we caused on your important occasion - the lack of flowers on your Mum's birthday is unacceptable to us. We would love to make up for this and learn what we can do in order to ensure a better experience in the future. Please feel free to reach out to us so that we can make things better for you. We apologize again for the issues you had to face. Thank you once again and we look forward to hearing from you.

Posted 1 year ago

“I don’t think the flowers were received. I ordered next day service, but they didn’t arrive until today. Missed the special occasion. I’m gutted.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Haute Florist, Victoria. I am so sorry that the flowers didn't arrive in time for your special occasion. We take great pride in making sure our customers get their orders on time, so we are truly sorry that we let you down on this occasion. Please let me know how we can make it up to you. Is there anything more that we can do to make this right? I would appreciate any feedback you can provide.

Posted 1 year ago

“Don’t use. Totally untrustworthy. Ordered roses for my wife’s 60th birthday 11 days in advance with guaranteed delivery before 13.00 at extra cost and the flowers never arrived. Royal Mail tracking only ever showed as “we’re expecting it” and I never received a confirmation email from Haute to advise they were ever dispatched. Haute we’re unwilling to offer any compensation other than a refund. Use a name you can trust for your special flower deliveries.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us at Haute Florist. We are sorry to hear that your wife's flowers never arrived for her 60th birthday despite our guaranteed delivery before 1 pm. We understand that this is a disappointing situation to experience and apologize that we were unable to provide you with a satisfactory resolution. We are truly sorry for any inconvenience caused and we take your feedback seriously. Once again thank you for bringing this to our attention, we appreciate it. Sincerely, Haute Florist Team

Posted 1 year ago

“Disappointing experience. 2 days delay of delivery and no one has admitted responsibility at all. The flowers arrived tiring and I was so ashamed of sending them as gift to my friend.”

Helpful Report

Posted 1 year ago

Thank you, Kit, for taking the time to provide us with your feedback about your experience with Haute Florist. I apologize for the 2-day delay in delivery. I understand that the flowers were quite lacklustre when they arrived, and I'm deeply sorry for the embarrassment that must have caused. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and we would be happy to look into this for you. Best wishes, Katie

Posted 1 year ago

“I ordered sympathy flowers on Friday evening for next day delivery, 2nd September. I received an email from Royal Mail on Saturday 3rd to say they had the flowers at their Hub and they would deliver them on Tuesday 5th!!! Which meant the flowers were sitting at their Hub for 4 days 😩 by the time they were going to be delivered they would be wilted. Not what I had hoped for one of my best friends who had just lost her husband. On the website the information says they deliver 7 days a week by a courier, in my case the courier was Royal Mail. The flowers were to be delivered to Inverness, on the Scottish Mainland. Customer support by Prestige Gifting has been very poor and unhelpful. There is nothing they can do, can't cancel the order and can't stop the order. Very upsetting situation for me to explain and apologise to my friend in advance of receiving the flowers that they will be in a poor state. It's a pity because the web site and flowers are impressive but the service is not. I would not use them again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see that the order is due to be delivered today. If there are any issues with the flowers upon arrival, please let us know and we would be happy to assist further. Best wishes, Rosie

Posted 1 year ago

“The Sun flower, my friend received looks un-presentable and dry due to a delay of one day in the delivery. This was my first and last experience with this company, and I will not order again from them. It was a waste of both money and time, and I am very disappointed.”

Helpful Report

Posted 1 year ago

Thank you, Cherelyn, for taking the time to provide us with your feedback of Haute Florist. We apologize for the delay in delivery and the un-presentable and dry look of your friend's Sun Flower. We're sorry that your first experience had to be a bad one. We would really appreciate it if you could tell us what we could have done better in this situation. Did we not take timely action or was something else a cause for the look of the sunflower? We want to make sure that we can improve our services in the future.

Posted 1 year ago

“they provided flowers of poor quality for my wife funeral they offered part refund to date i have had nothing from them but excuses good with those.its not the money how they can do this in these circumstances i dont know but says alot about the company”

Helpful Report

Posted 1 year ago

Thank you John for taking the time to provide us with feedback about Haute Florist. We apologize for the poor quality of the flowers you received and any inconvenience that caused you. Please could you send us at enquiries@hauteflorist.co.uk with your order details and 'REVIEW' in the subject, so we can resolve this? Best wishes, Ellie.

Posted 1 year ago

“Flowers didn't arrive on day , when contacted haute they said I had to wait till 7.30pm even though I stated royal mail tracking service still stayed they hadn't received them at 2pm! Called next day to be today they would be delivered the following day 😬 not good service at all especially when you have to argue for a refund”

Helpful Report

Posted 1 year ago

Dear Edwina, Thank you for taking the time to give us your feedback about your experience with Haute Florist. We apologize for not getting you the flowers you ordered on the agreed-upon day, and for the resulting confusion regarding the delivery time. We understand that this was unacceptable, and we apologize for any inconvenience it caused. I have located your order and can see that this has now been refunded in full. Warm regards, Tom

Posted 1 year ago

“Ordered two luxury hat bouquets to be delivered today for an engagement . I am in utter shock that I received an email right before the specified delivery time that my order will only be delivered on the next business day from a no-reply email. No reason for failed delivery. No contact to the recipient at all. How will the blooms last that long and what’s the point if the day has passed already. The customer service does not help at all, I sent messages on social media as well. I am deeply disappointed. I can’t call or contact anyone as I am overseas in South Africa . Customer service is appalling.”

Helpful Report

Posted 1 year ago

Dear Fatima, Thank you for your feedback about Haute Florist. We appreciate that you took the time to let us know about your experience. We are sorry to hear that your order was not delivered in time. We understand that it is further complicated by your distance from us. We apologize for the delay and for not providing ample customer service. I have contacted you via email to look into this. Best wishes, Ellie

Posted 1 year ago

“Biggest regret! Usually use another company as my go to for flowers but I was actually send a gorgeous bouquet my someone from Haute so thought I’d try them for my next order. My best friend loves hydrangeas and eucalyptus so imagine my delight to find they had a bouquet with both (a bouquet I could have purchased from a number of other places might I add) so still wanting to try haute out myself placed the order with them. After a mess with the tracking which is more a Royal Mail issue to be fair the flowers ended up arriving but they are the wrong flowers…. The card was not delivered with the flowers either which I paid on top for. Chat bot is useless and no humans around to help”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave your feedback. We appreciate it and are sorry to hear that your order didn't meet your expectations. It sounds like you had an unfortunate experience with the tracking and the delivery of the wrong flowers. We will work hard to make sure that similar issues do not occur in the future. We apologize for the troubles you encountered and thank you for giving us the opportunity to make things right. I have located your order and can see that the correct bouquet has been arranged for delivery. Best wishes, Rosie

Posted 1 year ago

“No successful delivery I left a contact number and there was no attempt to call and ask for directions I had to chase when it was already two days late and customer service sounded like they couldn’t be bothered I was first offered for it to be re sent out for delivery for a second time but at this point the moment had gone for the gesture They wouldn’t be refund me, instead they gave me a credit which forces me really to use a company where I have had a bad experience. I could have ordered these exact flowers from about 5 other companies. I do understand delivery is a Royal Mail issue but if your business is delivering fresh flowers (in most cases given at a special day) - this should be priority. Unfortunately for the Channel Islands , you are unable to change/update delivery on Royal Mail tracking. You have to call Royal Mail but then it directs you back to online tracking - issue in the system there. Hopefully when I used my credit , I will be happier with the service. Shame as had the customer service been friendlier , I may not have been so annoyed.”

Helpful Report

Posted 1 year ago

Thank you so much, Beth, for taking the time to provide your feedback about your experience with Haute Florist. I'm sorry that you didn't receive your order when you wanted it and that the customer service didn't meet your expectations. We apologize for the difficulties you faced when attempting to contact Royal Mail, and I am truly sorry for the inconvenience your experience has caused. Your feedback is incredibly valuable to us and will inform the way we do business going forward. We want to ensure that each and every one of our customers can get the service they deserve. I will feed this back to the appropriate departments. Thank you again for your time and for sharing your thoughts with us.

Posted 1 year ago

“I have already posted a review, but I am still so upset I need to write another. I ordered the bouquet for my son and daughter in law's first anniversary. They look absolutely NOTHING like the picture on the website. Two sunflowers were open and the others were still closed and obviously not going to open. The flowers were tatty and pathetic looking and I was so upset and embarrassed when I saw what had been sent. Apparently Haute flowers think this is totally acceptable and would not offer a refund or replacement, just a £10 credit for my next order. I was told if I wanted to take the matter further I would have to do it through my bank, but to read the company's terms and conditions. Absolutely appalling customer service, it seems once they have your money they are happy to send out poor quality bouquets that look nothing like the ones on their website. The one star was for the packaging. Extremely upset and disappointed”

Helpful Report

Posted 1 year ago

Joanne, thank you for taking the time to provide us with your feedback. We are truly sorry to hear about the substandard quality of the flowers that you ordered in celebration of your son and daughter-in-law's anniversary. We understand how upsetting this must have been for you, and we apologize. I have contacted you via email. Best wishes, Ellie

Posted 1 year ago

“Dreadful. I ordered a what looked like a beautiful sunflower bouquet for an anniversary. I was embarrassed by what was received. It looked like something from the supermarket reduced bucket. Customer service appalling”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Haute Florist. We really appreciate the feedback and take it very seriously. We are sorry to hear about the undesirable quality of the sunflower bouquet and the customer service that was experienced. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Warm regards, Tom

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews