Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Only 1 star because 0 stars is not an option. Ordered flowers & personalised card to be delivered to my elderly aunt for her birthday. Ordered on the 27th for the 29th. It is now the 30th and still nothing has been delivered. Horrendous customer service. Have initiated a case with PayPal for a refund. Steer well clear.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about the issues you have been experiencing with Haute Florist. We apologize that your order for your elderly aunt was not delivered in time for her birthday as promised and we are sorry for this regrettable experience. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see the order has been delivered. Warm regards, Tom

Posted 1 year ago

“Terrible experience. Flowers wilted same day they were delivered. Paid to upgrade to a medium size but bunch was small. Paid over £40 and have had better quality and quantity of flowers from a £15 supermarket purchase. I was overseas when I sent these to my wife so sent through photos when I got back, which was apparently 1 day later than their policy of 3 days. The photos were from within their ridiculous 3 day complaint window. So I was not offered a refund but £10 off my next order, they didn’t care about the terrible service or flowers. If you are ok overpaying for flowers that won’t outlast the day they are delivered then this is the company for you!!”

Helpful Report

Posted 1 year ago

Thank you so much Daniel for taking the time to share your terrible experience with us. I am very sorry that you did not have a good experience with Haute Florist. We take pride in delivering quality products and services to our customers, but clearly something went wrong with your order. I can see that our customer service team is awaiting a timestamp for the image you have sent to look into this further . Warm regards, Tom

Posted 1 year ago

“Flowers arrived squashed, tired, limp & flattened! Very disappointed and won’t be using again.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to give us your feedback, Kavita. We apologize and understand how disappointing it must be to receive flowers that are squashed and limp. I can see that our customer service team is awaiting your reply to resolve this. Best wishes, Katie

Posted 1 year ago

“Paid £82 to have flowers and chocolates delivered on a certain date due to a bereavement. They never arrived. I wish I had read the reviews before I used this company. It was the date that was important! I have asked for a full refund and will review again later as to how long this takes.”

Helpful Report

Posted 1 year ago

Thank you very much for your review. We're sorry you didn't receive the flowers and chocolates on your specified date due to the bereavement. That must have been really upsetting. We understand how important this date was for you and we apologize for not meeting your expectations. I can see that our customer service team has responded to your email advising further on why this has not been received. Best wishes, Rosie

Posted 1 year ago

“Not good the flowers arrived a day later”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to review Haute Florist, Sultana. We sincerely apologize for the inconvenience of the flowers arriving a day late. We know firsthand how disappointing that can be so we really appreciate your feedback. I will feed this back to our Dispatch Manager. Warm regards, Tom

Posted 1 year ago

“Flowers have not been delivered! No communication from Haute Florist since my order was acknowledged by them, despite trying to contact them. I am appalled and out of pocket.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are very sorry to hear that you have not received an update or contact regarding your order. I have checked the tracking link and can confirm this was delivered on the 23rd as requested. I will email this over for you. Best wishes, Ellie

Posted 1 year ago

“Very, very disappointed with the flowers that arrived yesterday. Tiny hat box with very sparse and limp flowers lacking colour, style and beauty. Ordered previously and was delighted. Have another order on the way in two days which have ordered for a friend's birthday. The flowers that arrived yesterday were an anniversary gift but made me feel very embarrassed.”

Haute Florist 1 star review on 24th August 2023

Helpful Report

Posted 1 year ago

Thank you so much Kavita for taking the time to share your feedback with us. We apologize that the flowers did not meet your expectations. It's unfortunate what happened that the flowers you got yesterday for the anniversary gift did not reflect the quality you had ordered before. I can see that our customer service team is awaiting your reply to look into this. Best wishes, Rosie

Posted 1 year ago

“Flowers arrived with two dead stems and soggy tips due to being in the same water for days. They looked nothing like what was advertised. Customer service were appalling and put the blame on the recipient for the state of the flowers! It seems this is their usual modus operandi, condescendingly telling you how to care for flowers, asking for several photos and disputing what they see then offering a £10 credit on the account. The product was unsatisfactory and the customer service even more so. I have requested my account to be closed and will be buying my flowers elsewhere in future. AVOID!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience, Caroline. We are very sorry for the trouble you had receiving your order and any disappointment caused by the quality. We also sincerely apologize for the customer service you experienced. We understand how frustrating and disappointing this experience was for you. I can see that a partial refund was offered rather than credit. If you could please let our team know if you would like this issued, we would be happy to do so. Warm regards, Tom

Posted 1 year ago

“Ordered a £35 bouquet as a birthday present. They were delivered 2 days late, did not arrive in any water to preserve them and starting dying the next day. Not very impressed at all by the flowers or the service and was only offered a £15 refund. Will not use these again.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback, Nicola. We apologize that your experience with Haute Florist wasn't up to our usual standards. We are sorry that your bouquet was delivered two days late, and without the necessary water to preserve it, causing the flowers to start dying the next day. Additionally, we apologize that our offer of a £15 refund was unsatisfactory. I will feed this back to the appropriate departments. Warm regards, Tom

Posted 1 year ago

“I ordered a large bouquet and it was tiny when delivered. I contacted customer services and was told I could get £10 credited to my account as compensation which was an insult. Extremely disappointed and should have stuck with M&S”

Helpful Report

Posted 1 year ago

Thank you for taking the time to give us your feedback regarding your experience with Haute Florist. We apologize for not living up to your expectations. We regret to hear that your bouquet was not up to the standard you expected when it was delivered and apologize for the inconvenience and disappointment caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Warm regards, Tom

Posted 1 year ago

“Appalling customer service. Took my money and offered next day delivery but failed to deliver. No notification to customer. Unreliable. Unhelpful.Avoid.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. I can see that your order has now been delivered. Warm regards, Tom

Posted 1 year ago

“Extremely poor customer service and flowers did not arrive on time. When we complained about the late delivery they gave us a lecture about terms and conditions and all excuses in the world. The flowers were delivered the next day and in awful state. Complained again with the picture but customer service gave zero toss. Never use haute flowers and prestige flowers as apparently they are the same company. £70 wasted by this scam of a company. I would never use haute or prestige flowers as both are the same company. Taking peoples hard earn money like that. I have one last thing to say KARMA - what goes around comes around so wait for your turn now”

Helpful Report

Posted 1 year ago

Hello Mohamad, Thank you for your review. We are sorry to hear that your order was not delivered on time and you had a poor experience with our customer service team. I can see that this is being looked into further and a resolution has been offered. Best wishes, Katie

Posted 1 year ago

“IMy partner got me a extra large bouquet delivered 17/8/23 for my birthday £70 absolute disgrace most of these 15 flowers yes 15 where withered and nearly dead I have purchased better from Asda in reduced isle, on complaining was told the quality and quantity where sufficient to there standards I asked for a full refund and said I would return myself and was told no he can try and claim back from his bank but they may challenge this, I have took several photos and will be taking this matter further and will publish these photos for everyone to see what a rip off this company is”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your feedback, Michelle. We apologize for the experience you had with us, and we are very sorry to hear that the discretion in the quality and quantity of the bouquet affected your special day. We would like to offer you our sincerest apologies. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Warm regards, Tom

Posted 1 year ago

“Ordered a bouquet well in advance. These where then shipped using Royal Mail. Even though it stated on the website next day delivery, this isnt possible with royal mail anymore as their 24hr is no longer guaranteed. I called Haute when I realised around 430pm on the day of delivery these still hadnt been delivered and was told I had to give it until 730pm. By this point the flowers had been in transit for over 24hrs, I have no idea what state these will now arrive in. I gave it until 730pm nothing was delivered. Contacted royal mail, they didnt help at all. Tried to contact Haute but no response at all. Its now Saturday, no one at Haute is available until Monday. Royal Mail are not helping. Im now left with a bouquet costing £40 being in transit for 48hrs not being delivered likely to be in a terrible state and most importantly flowers that did not get to the recipient on their special day. Awful service. They will likely be delivered today, wishful thinking possibly, but am embarrassed to think of the state these will be in. When I spoke to customer service i was told i would have to provide photo evidence of these flowers if anything was wrong with them. So to top it off not only does the recipient recieve the flowers late, possibly in a dreadful condition, I will also now need to ask for photos to prove to Haute if something is wrong. Again awful sevice. Not using again at all.”

Helpful Report

Posted 1 year ago

Thanks so much for your feedback, Sannah. We are truly sorry that our service caused such an inconvenience for you and the recipient of the flowers on their special day. We understand how frustrating it must have been to experience an issue like this and the fact that our customer service wasn't able to help make matters any better. We really appreciate you taking the time to share your experience with us. I will feed this back to the appropriate departments. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Warm regards, Tom

Posted 1 year ago

“Customer service attrocious. Floqer3 cost me £70 look like they have came straight out og a bin , nothing like what they advertise stay well clear asked me semd pics then got told they are sufficient . Stay well away from these cowboys omve they have your money thats it. Shop local amd avoid these idiots online who portay lovely pivs of what your supposedly getting . £70 for 12 flowers thqt look absolutely dreadful totally ruined my partners birthday.”

Haute Florist 1 star review on 18th August 2023

Helpful Report

Posted 1 year ago

Thank you so much for your review, Michael. We truly apologize for your unsatisfactory experience with us. We understand how disappointing it must have been for your partner’s birthday to be ruined because the flowers didn't look as expected. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Warm regards, Tom

Posted 1 year ago

“Appaulling customer service - 30% of the heads died within 12 hours of being received for a birthday gift and no offer of refund only a 15% discount of the NEXT purchase - would not even consider buying from this company again”

Helpful Report

Posted 1 year ago

Thank you for taking a moment to tell us about your experience with Haute Florist. I am so sorry to hear about the quality of the flower heads and the lack of refund. We are committed to providing our customers with exceptional quality service, and it appears we did not meet your expectations this time. I have located this order and can see a replacement bouquet was arranged. Best wishes, Katie

Posted 1 year ago

“Absolutely shocking service. No customer service, and a bad "its not our problem" attitude. Definitely will not order from them again. Ordered birthday flowers for next day delivery and was told they would arrive the day after. Whats the point? Just furious.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share you experience with us. We apologize that your order did not reach you when you expected it. We completely understand your frustration. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Katie

Posted 1 year ago

“Do not order from this company. Ordered roses in hat box that were supposed to be preserved and they state they last for one year. They arrived in good condition but only lasted 5 weeks. Their help desk is useless all they sa is you are outside the time line. Complete rip off.Do not buy from this company any flowers they claim are preserved and last one year”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience about Haute Florist, Devinder. We really appreciate you taking the time to let us know about your experience. We are very sorry for any disappointment caused on this occasion. I can confirm these products do not last as long as you have stated as these are fresh flowers. Best wishes, Katie

Posted 1 year ago

“I won't ever order from Haute again. The flowers arrived late twice - not before 1pm as asked for, and not by 7pm the same day, but the next day in fact. The roses (and one thistle head is half dead) all have black dry edges not just on the outer petals but also further in, and there are brown spots. One rose I had to throw away out of the box because it was mouldy! After several emails back and forth with them where I asked for a full refund and I shared plenty pictures to show the sub-bar flowers. And if I look at the gorgeous bouquets with very fresh flowers with no browning, dry bits, and visible mould, it is an affront to suggest I should be removing the outer petals to enjoy my bouquet. Who does that? Thanks, never again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Haute Florist. We understand how frustrating and disappointing it is to receive flowers that are of a less than satisfactory quality, and we apologize for that. I have located your order and can see that a replacement bouquet was sent. Best wishes, Katie

Posted 1 year ago

“I’ve used Haute in the past, and have received a beautiful bouquet from them before hence why I ordered. However, the flowers I have received were awful, small, dead, nothing like the pictured display, even after upgrading to a medium size for an extra £5. I called and received a replacement bunch, a different one at my request, and they’re tiny! £50 I may aswell have just burnt. The recipient also got a bunch from Tesco for their birthday, and let me say, the £10 Tesco bunch are fresh, thriving and a good size. I’m beyond disappointed, and after asking for a refund so I can go elsewhere, they have offered me £10 credit, which I won’t use as I won’t be returning. Don’t bother.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to tell us about your experience with Haute Florist. We appreciate your feedback and apologize for the disappointing bouquet you received. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. I will feed this back to the appropriate departments. Warm regards, Tom

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews