Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“they provided flowers of poor quality for my wife funeral they offered part refund to date i have had nothing from them but excuses good with those.its not the money how they can do this in these circumstances i dont know but says alot about the company”

Helpful Report

Posted 1 year ago

Thank you John for taking the time to provide us with feedback about Haute Florist. We apologize for the poor quality of the flowers you received and any inconvenience that caused you. Please could you send us at enquiries@hauteflorist.co.uk with your order details and 'REVIEW' in the subject, so we can resolve this? Best wishes, Ellie.

Posted 1 year ago

“Flowers didn't arrive on day , when contacted haute they said I had to wait till 7.30pm even though I stated royal mail tracking service still stayed they hadn't received them at 2pm! Called next day to be today they would be delivered the following day 😬 not good service at all especially when you have to argue for a refund”

Helpful Report

Posted 1 year ago

Dear Edwina, Thank you for taking the time to give us your feedback about your experience with Haute Florist. We apologize for not getting you the flowers you ordered on the agreed-upon day, and for the resulting confusion regarding the delivery time. We understand that this was unacceptable, and we apologize for any inconvenience it caused. I have located your order and can see that this has now been refunded in full. Warm regards, Tom

Posted 1 year ago

“Ordered two luxury hat bouquets to be delivered today for an engagement . I am in utter shock that I received an email right before the specified delivery time that my order will only be delivered on the next business day from a no-reply email. No reason for failed delivery. No contact to the recipient at all. How will the blooms last that long and what’s the point if the day has passed already. The customer service does not help at all, I sent messages on social media as well. I am deeply disappointed. I can’t call or contact anyone as I am overseas in South Africa . Customer service is appalling.”

Helpful Report

Posted 1 year ago

Dear Fatima, Thank you for your feedback about Haute Florist. We appreciate that you took the time to let us know about your experience. We are sorry to hear that your order was not delivered in time. We understand that it is further complicated by your distance from us. We apologize for the delay and for not providing ample customer service. I have contacted you via email to look into this. Best wishes, Ellie

Posted 1 year ago

“Biggest regret! Usually use another company as my go to for flowers but I was actually send a gorgeous bouquet my someone from Haute so thought I’d try them for my next order. My best friend loves hydrangeas and eucalyptus so imagine my delight to find they had a bouquet with both (a bouquet I could have purchased from a number of other places might I add) so still wanting to try haute out myself placed the order with them. After a mess with the tracking which is more a Royal Mail issue to be fair the flowers ended up arriving but they are the wrong flowers…. The card was not delivered with the flowers either which I paid on top for. Chat bot is useless and no humans around to help”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave your feedback. We appreciate it and are sorry to hear that your order didn't meet your expectations. It sounds like you had an unfortunate experience with the tracking and the delivery of the wrong flowers. We will work hard to make sure that similar issues do not occur in the future. We apologize for the troubles you encountered and thank you for giving us the opportunity to make things right. I have located your order and can see that the correct bouquet has been arranged for delivery. Best wishes, Rosie

Posted 1 year ago

“No successful delivery I left a contact number and there was no attempt to call and ask for directions I had to chase when it was already two days late and customer service sounded like they couldn’t be bothered I was first offered for it to be re sent out for delivery for a second time but at this point the moment had gone for the gesture They wouldn’t be refund me, instead they gave me a credit which forces me really to use a company where I have had a bad experience. I could have ordered these exact flowers from about 5 other companies. I do understand delivery is a Royal Mail issue but if your business is delivering fresh flowers (in most cases given at a special day) - this should be priority. Unfortunately for the Channel Islands , you are unable to change/update delivery on Royal Mail tracking. You have to call Royal Mail but then it directs you back to online tracking - issue in the system there. Hopefully when I used my credit , I will be happier with the service. Shame as had the customer service been friendlier , I may not have been so annoyed.”

Helpful Report

Posted 1 year ago

Thank you so much, Beth, for taking the time to provide your feedback about your experience with Haute Florist. I'm sorry that you didn't receive your order when you wanted it and that the customer service didn't meet your expectations. We apologize for the difficulties you faced when attempting to contact Royal Mail, and I am truly sorry for the inconvenience your experience has caused. Your feedback is incredibly valuable to us and will inform the way we do business going forward. We want to ensure that each and every one of our customers can get the service they deserve. I will feed this back to the appropriate departments. Thank you again for your time and for sharing your thoughts with us.

Posted 1 year ago

“I have already posted a review, but I am still so upset I need to write another. I ordered the bouquet for my son and daughter in law's first anniversary. They look absolutely NOTHING like the picture on the website. Two sunflowers were open and the others were still closed and obviously not going to open. The flowers were tatty and pathetic looking and I was so upset and embarrassed when I saw what had been sent. Apparently Haute flowers think this is totally acceptable and would not offer a refund or replacement, just a £10 credit for my next order. I was told if I wanted to take the matter further I would have to do it through my bank, but to read the company's terms and conditions. Absolutely appalling customer service, it seems once they have your money they are happy to send out poor quality bouquets that look nothing like the ones on their website. The one star was for the packaging. Extremely upset and disappointed”

Helpful Report

Posted 1 year ago

Joanne, thank you for taking the time to provide us with your feedback. We are truly sorry to hear about the substandard quality of the flowers that you ordered in celebration of your son and daughter-in-law's anniversary. We understand how upsetting this must have been for you, and we apologize. I have contacted you via email. Best wishes, Ellie

Posted 1 year ago

“Dreadful. I ordered a what looked like a beautiful sunflower bouquet for an anniversary. I was embarrassed by what was received. It looked like something from the supermarket reduced bucket. Customer service appalling”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Haute Florist. We really appreciate the feedback and take it very seriously. We are sorry to hear about the undesirable quality of the sunflower bouquet and the customer service that was experienced. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Warm regards, Tom

Posted 1 year ago

“Only 1 star because 0 stars is not an option. Ordered flowers & personalised card to be delivered to my elderly aunt for her birthday. Ordered on the 27th for the 29th. It is now the 30th and still nothing has been delivered. Horrendous customer service. Have initiated a case with PayPal for a refund. Steer well clear.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about the issues you have been experiencing with Haute Florist. We apologize that your order for your elderly aunt was not delivered in time for her birthday as promised and we are sorry for this regrettable experience. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see the order has been delivered. Warm regards, Tom

Posted 1 year ago

“Terrible experience. Flowers wilted same day they were delivered. Paid to upgrade to a medium size but bunch was small. Paid over £40 and have had better quality and quantity of flowers from a £15 supermarket purchase. I was overseas when I sent these to my wife so sent through photos when I got back, which was apparently 1 day later than their policy of 3 days. The photos were from within their ridiculous 3 day complaint window. So I was not offered a refund but £10 off my next order, they didn’t care about the terrible service or flowers. If you are ok overpaying for flowers that won’t outlast the day they are delivered then this is the company for you!!”

Helpful Report

Posted 1 year ago

Thank you so much Daniel for taking the time to share your terrible experience with us. I am very sorry that you did not have a good experience with Haute Florist. We take pride in delivering quality products and services to our customers, but clearly something went wrong with your order. I can see that our customer service team is awaiting a timestamp for the image you have sent to look into this further . Warm regards, Tom

Posted 1 year ago

“Flowers arrived squashed, tired, limp & flattened! Very disappointed and won’t be using again.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to give us your feedback, Kavita. We apologize and understand how disappointing it must be to receive flowers that are squashed and limp. I can see that our customer service team is awaiting your reply to resolve this. Best wishes, Katie

Posted 1 year ago

“Paid £82 to have flowers and chocolates delivered on a certain date due to a bereavement. They never arrived. I wish I had read the reviews before I used this company. It was the date that was important! I have asked for a full refund and will review again later as to how long this takes.”

Helpful Report

Posted 1 year ago

Thank you very much for your review. We're sorry you didn't receive the flowers and chocolates on your specified date due to the bereavement. That must have been really upsetting. We understand how important this date was for you and we apologize for not meeting your expectations. I can see that our customer service team has responded to your email advising further on why this has not been received. Best wishes, Rosie

Posted 1 year ago

“Not good the flowers arrived a day later”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to review Haute Florist, Sultana. We sincerely apologize for the inconvenience of the flowers arriving a day late. We know firsthand how disappointing that can be so we really appreciate your feedback. I will feed this back to our Dispatch Manager. Warm regards, Tom

Posted 1 year ago

“Flowers have not been delivered! No communication from Haute Florist since my order was acknowledged by them, despite trying to contact them. I am appalled and out of pocket.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are very sorry to hear that you have not received an update or contact regarding your order. I have checked the tracking link and can confirm this was delivered on the 23rd as requested. I will email this over for you. Best wishes, Ellie

Posted 2 years ago

“Very, very disappointed with the flowers that arrived yesterday. Tiny hat box with very sparse and limp flowers lacking colour, style and beauty. Ordered previously and was delighted. Have another order on the way in two days which have ordered for a friend's birthday. The flowers that arrived yesterday were an anniversary gift but made me feel very embarrassed.”

Haute Florist 1 star review on 24th August 2023

Helpful Report

Posted 2 years ago

Thank you so much Kavita for taking the time to share your feedback with us. We apologize that the flowers did not meet your expectations. It's unfortunate what happened that the flowers you got yesterday for the anniversary gift did not reflect the quality you had ordered before. I can see that our customer service team is awaiting your reply to look into this. Best wishes, Rosie

Posted 2 years ago

“Flowers arrived with two dead stems and soggy tips due to being in the same water for days. They looked nothing like what was advertised. Customer service were appalling and put the blame on the recipient for the state of the flowers! It seems this is their usual modus operandi, condescendingly telling you how to care for flowers, asking for several photos and disputing what they see then offering a £10 credit on the account. The product was unsatisfactory and the customer service even more so. I have requested my account to be closed and will be buying my flowers elsewhere in future. AVOID!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience, Caroline. We are very sorry for the trouble you had receiving your order and any disappointment caused by the quality. We also sincerely apologize for the customer service you experienced. We understand how frustrating and disappointing this experience was for you. I can see that a partial refund was offered rather than credit. If you could please let our team know if you would like this issued, we would be happy to do so. Warm regards, Tom

Posted 2 years ago

“Ordered a £35 bouquet as a birthday present. They were delivered 2 days late, did not arrive in any water to preserve them and starting dying the next day. Not very impressed at all by the flowers or the service and was only offered a £15 refund. Will not use these again.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback, Nicola. We apologize that your experience with Haute Florist wasn't up to our usual standards. We are sorry that your bouquet was delivered two days late, and without the necessary water to preserve it, causing the flowers to start dying the next day. Additionally, we apologize that our offer of a £15 refund was unsatisfactory. I will feed this back to the appropriate departments. Warm regards, Tom

Posted 2 years ago

“I ordered a large bouquet and it was tiny when delivered. I contacted customer services and was told I could get £10 credited to my account as compensation which was an insult. Extremely disappointed and should have stuck with M&S”

Helpful Report

Posted 2 years ago

Thank you for taking the time to give us your feedback regarding your experience with Haute Florist. We apologize for not living up to your expectations. We regret to hear that your bouquet was not up to the standard you expected when it was delivered and apologize for the inconvenience and disappointment caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Warm regards, Tom

Posted 2 years ago

“Appalling customer service. Took my money and offered next day delivery but failed to deliver. No notification to customer. Unreliable. Unhelpful.Avoid.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. I can see that your order has now been delivered. Warm regards, Tom

Posted 2 years ago

“Extremely poor customer service and flowers did not arrive on time. When we complained about the late delivery they gave us a lecture about terms and conditions and all excuses in the world. The flowers were delivered the next day and in awful state. Complained again with the picture but customer service gave zero toss. Never use haute flowers and prestige flowers as apparently they are the same company. £70 wasted by this scam of a company. I would never use haute or prestige flowers as both are the same company. Taking peoples hard earn money like that. I have one last thing to say KARMA - what goes around comes around so wait for your turn now”

Helpful Report

Posted 2 years ago

Hello Mohamad, Thank you for your review. We are sorry to hear that your order was not delivered on time and you had a poor experience with our customer service team. I can see that this is being looked into further and a resolution has been offered. Best wishes, Katie

Posted 2 years ago

“IMy partner got me a extra large bouquet delivered 17/8/23 for my birthday £70 absolute disgrace most of these 15 flowers yes 15 where withered and nearly dead I have purchased better from Asda in reduced isle, on complaining was told the quality and quantity where sufficient to there standards I asked for a full refund and said I would return myself and was told no he can try and claim back from his bank but they may challenge this, I have took several photos and will be taking this matter further and will publish these photos for everyone to see what a rip off this company is”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide your feedback, Michelle. We apologize for the experience you had with us, and we are very sorry to hear that the discretion in the quality and quantity of the bouquet affected your special day. We would like to offer you our sincerest apologies. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Warm regards, Tom

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews