Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Disappointing.”

Posted 2 years ago

Hello, Thank you for your review. We are very sorry for any disappointment caused on this occasion. We would like to look into this. Please could you email us at enquiries@hauteflorist.co.uk with your order number, 'review' and what this is regarding? Best wishes Rosie

Posted 2 years ago

“The flowers were meant as a surprise for somebody but you sent the verification email and amount the flowers cost to the person who wasn't meant to know.”

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Posted 2 years ago

“Absolute scam. I would avoid at all cost. Delivery arrived late and flowers were dying. Bouquet was half the size they should have been and the customer service is worse than awful.”

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Posted 2 years ago

Hello Summer, Thank you for your review. I am very sorry to hear that there have been issues with the delivery and quality of your order. If this has not been resolved, please could you send us some photos to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes Rosie

Posted 2 years ago

“An absolute shambles. Wrong bouquet delivered and flowers half dead. To add insult to injury they would not refund me but sent a replacement bouquet to the wrong address. Never never use this company”

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Posted 2 years ago

Hello Christine, Thank you for your review. I am very sorry for the quality issues with your recent order with us and that the replacement bouquet was sent to the incorrect address. This is incredibly disappointing to hear. I have located your order and can see that a replacement order has been arranged for the correct address. Best wishes Katie

Posted 2 years ago

“Late delivery resulting in missing the person's birthday. Poor customer service. Would not recommend anyone use them”

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Posted 2 years ago

Hello Craig, Thank you for your review. We are very sorry for the delay in your order being delivered and it missed this birthday. We do apologise for any disappointment or upset caused on this occasion. It has been raised with our Dispatch Manager. Best wishes Katie

Posted 2 years ago

“Rubbish customer service 5 days presently non show of flowers. 100% customer satisfaction.. mmm AVOID”

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Posted 2 years ago

Hello Susie, Thank you for your review. We are so sorry to hear that your order has not been delivered as requested. I have located your order and can see that our customer support department is awaiting your response. Best wishes Rosie

Posted 2 years ago

“Delivery was late and by the time it had arrived patients had left the hospital.”

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Posted 2 years ago

“Flowers arrived and looked nothing like image. I wouldn’t have give £10 for them. Won’t be using again !!”

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Posted 2 years ago

Hello, thank you for your review. We are sorry to hear that you were disappointed by your recent order with us. We would like to look into this for you. I have located your order and contacted you via email. Best wishes Rosie

Posted 2 years ago

“PATHETIC customer service - AVOID! Haute would not let me return a vase that I had bought from them (I bought a large bouquet of flowers along with a vase they recommended at check-out). Following really poor customer service and rude e-mails from them, I had to escalate the issue with my credit card company in order to get a refund. Advice for Haute 1) Don't push additional products (the vase) at check-out that are not suitable for the original item being bought (the flowers) 2) Customers have a right to return products that aren’t fit for purpose. It is as simple as that. So your attitude of "because you received the correct item which you have purchased in the description I am unable to refund you" is unacceptable 3) You've gone from having an excited customer who became a member that was planning to buy from you regularly going forwards, to a customer that won't buy from you again and is now writing negative reviews. All because of a £10 refund. If you don't treat customers fairly, they'll find somewhere else to spend their money 4) When a customer writes to you with an issue, have the courtesy to use their name when responding to them”

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Posted 2 years ago

Hello Xavier, thank you for taking the time to leave a review. We deeply apologise that your experience with us at Haute Florist was negative and you have been left disappointed. I have located your order and contacted you via email to advise further on this. Best wishes Ellie

Posted 2 years ago

“PATHETIC customer service - AVOID! Haute would not let me return a vase that I had bought from them (I bought a large bouquet of flowers along with a vase they recommended at check-out). Following really poor customer service and rude e-mails from them, I had to escalate the issue with my credit card company in order to get a refund. Advice for Haute 1) Don't push additional products (the vase) at check-out that are not suitable for the original item being bought (the flowers) 2) Customers have a right to return products that aren’t fit for purpose. It is as simple as that. So your attitude of "because you received the correct item which you have purchased in the description I am unable to refund you" is unacceptable 3) You've gone from having an excited customer who became a member that was planning to buy from you regularly going forwards, to a customer that won't buy from you again and is now writing negative reviews. All because of a £10 refund. If you don't treat customers fairly, they'll find somewhere else to spend their money 4) When a customer writes to you with an issue, have the courtesy to use their name when responding to them”

Helpful Report

Posted 2 years ago

Hello Xavier, thank you for taking the time to leave a review. We deeply apologise that your experience with us at Haute Florist was negative and you have been left disappointed. I have located your order and contacted you via email to advise further on this. Best wishes Ellie

Posted 2 years ago

“Daylight robbery”

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Posted 2 years ago

Hello Sabrina, thank you for your review. I am very sorry to hear that you were disappointed with your recent order. I have located your order and can see that a replacement bouquet has been arranged. Best wishes Katie

Posted 2 years ago

“Terrible. Flowers were dead within 3 days from receipt.”

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Posted 2 years ago

Hello, thank you for your review. We are very sorry to hear that there were quality issues with your flowers shortly after arrival. This is very disappointing to hear and this has been raised. I have located your order and can see that this has been resolved with our customer support department. Best wishes Katie

Posted 2 years ago

“Spent about 100 pound to make sure my mom got good flowers on her birthday. They advertised as next day delivery. My mom didn’t receive the flowers for another two days. I got an extra large bundle which only consisted of a few flowers ????? Absolute joke! I won’t use them twice! I questioned what wa s happening and they blamed a third party - took no responsibility and offered me a mere ten dollars money back. Absolute joke across the board - buck your idea up guys - if I didn’t live on the other side of the country I would have dealt with this incompetence and disregard in person”

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Posted 2 years ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that your order was delayed and missed this special occasion. This is so saddening to hear. If there are any issues with the flowers, please send us some photos to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject and we would be happy to look into this further for you. Warm regards Tom

Posted 2 years ago

“Absolutely unhappy with my order. Don't buy a large. It's really a small.”

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Posted 2 years ago

Hello Ayse, thank you for your review. We are sorry to hear that you were disappointed with the size of your bouquet. We would like to look into this for you. We have located your order and contacted you via email. Best wishes Rosie

Posted 2 years ago

“Flowers did not arrive! I tracked them at 12:30 as it was getting close to the delivery before 1pm and it said they couldn’t deliver to the address. Should have been informed of this when ordering and it ruined a day or surprises I had planned for me partner. Not great!”

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Posted 2 years ago

Hello, thank you for your review. We are very sorry to hear that there has been an issue with the delivery of your order on this occasion. This is have been raised with our Dispatch Manager. We do apologise for any disappointment or upset caused. Warm regards Tom

Posted 2 years ago

“Ugly Flowers not deliver two after payment I want to be reimbursed”

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Posted 2 years ago

Hello Marc, thank you for your review. I am very sorry to hear that your order was not delivered as requested. This is so disappointing to hear. If you could please email us at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, we would be happy to look into this further for you. Warm regards Tom

Posted 2 years ago

“Avoid. Haute is another name used by Prestige Gifting (see Trust Pilot for abysmal reviews). False promise of guaranteed delivery which saw the bouquet I ordered being delivered late. When I complained re:false advertising and late delivery I was offered a £10 voucher- as if I am ever going to use this company again, absolutely joke.”

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Posted 2 years ago

Hello, thank you for your review. We are sorry that your order was not delivered on your chosen date and for any upset or inconvenience this has caused. I would also like to apologise for any disappointment caused by the outcome of this. Warm regards Tom

Posted 2 years ago

“Would never use this company again . Terrible service relations . Very very disappointed ☹️”

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Posted 2 years ago

Hello, thank you for your review. We are sorry that your order was not delivered on your chosen date and for any upset that this has caused. I would also like to apologise for any disappointment caused by the outcome of this. Warm regards Tom

Posted 2 years ago

“Hadn’t realised they’re part of prestige gifts who I had a problem with before Xmas with a delivery of poor quality flowers. Delivered a day late! Sent an email which basically replied saying there’s no guarantees !”

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Posted 2 years ago

Hello Danielle, thank you for your review. I am very sorry to hear that your order was not delivered on your chosen date as requested. We have located your order and contacted you via email. Best wishes Katie

Posted 2 years ago

“Never again this company has extremely poor customer service I ordered flowers on the 9 th for my birthday for my friend on the 11 th of January up to now not received there is no telephone line tried all day I was told no telephone as there is network update”

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Posted 2 years ago

Hello Elizabeth, thank you for your review. I am so sorry to hear that your order was not delivered and you were unable to get through to this. This is very disappointing to hear and we do apologise for any inconvenience caused. I have located your order and contacted you via email. Best wishes Ellie

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews