Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Flowers arrived and looked nothing like image. I wouldn’t have give £10 for them. Won’t be using again !!”

Posted 2 years ago

Hello, thank you for your review. We are sorry to hear that you were disappointed by your recent order with us. We would like to look into this for you. I have located your order and contacted you via email. Best wishes Rosie

Posted 2 years ago

“PATHETIC customer service - AVOID! Haute would not let me return a vase that I had bought from them (I bought a large bouquet of flowers along with a vase they recommended at check-out). Following really poor customer service and rude e-mails from them, I had to escalate the issue with my credit card company in order to get a refund. Advice for Haute 1) Don't push additional products (the vase) at check-out that are not suitable for the original item being bought (the flowers) 2) Customers have a right to return products that aren’t fit for purpose. It is as simple as that. So your attitude of "because you received the correct item which you have purchased in the description I am unable to refund you" is unacceptable 3) You've gone from having an excited customer who became a member that was planning to buy from you regularly going forwards, to a customer that won't buy from you again and is now writing negative reviews. All because of a £10 refund. If you don't treat customers fairly, they'll find somewhere else to spend their money 4) When a customer writes to you with an issue, have the courtesy to use their name when responding to them”

Helpful Report

Posted 2 years ago

Hello Xavier, thank you for taking the time to leave a review. We deeply apologise that your experience with us at Haute Florist was negative and you have been left disappointed. I have located your order and contacted you via email to advise further on this. Best wishes Ellie

Posted 2 years ago

“PATHETIC customer service - AVOID! Haute would not let me return a vase that I had bought from them (I bought a large bouquet of flowers along with a vase they recommended at check-out). Following really poor customer service and rude e-mails from them, I had to escalate the issue with my credit card company in order to get a refund. Advice for Haute 1) Don't push additional products (the vase) at check-out that are not suitable for the original item being bought (the flowers) 2) Customers have a right to return products that aren’t fit for purpose. It is as simple as that. So your attitude of "because you received the correct item which you have purchased in the description I am unable to refund you" is unacceptable 3) You've gone from having an excited customer who became a member that was planning to buy from you regularly going forwards, to a customer that won't buy from you again and is now writing negative reviews. All because of a £10 refund. If you don't treat customers fairly, they'll find somewhere else to spend their money 4) When a customer writes to you with an issue, have the courtesy to use their name when responding to them”

Helpful Report

Posted 2 years ago

Hello Xavier, thank you for taking the time to leave a review. We deeply apologise that your experience with us at Haute Florist was negative and you have been left disappointed. I have located your order and contacted you via email to advise further on this. Best wishes Ellie

Posted 2 years ago

“Daylight robbery”

Helpful Report

Posted 2 years ago

Hello Sabrina, thank you for your review. I am very sorry to hear that you were disappointed with your recent order. I have located your order and can see that a replacement bouquet has been arranged. Best wishes Katie

Posted 2 years ago

“Terrible. Flowers were dead within 3 days from receipt.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We are very sorry to hear that there were quality issues with your flowers shortly after arrival. This is very disappointing to hear and this has been raised. I have located your order and can see that this has been resolved with our customer support department. Best wishes Katie

Posted 2 years ago

“Spent about 100 pound to make sure my mom got good flowers on her birthday. They advertised as next day delivery. My mom didn’t receive the flowers for another two days. I got an extra large bundle which only consisted of a few flowers ????? Absolute joke! I won’t use them twice! I questioned what wa s happening and they blamed a third party - took no responsibility and offered me a mere ten dollars money back. Absolute joke across the board - buck your idea up guys - if I didn’t live on the other side of the country I would have dealt with this incompetence and disregard in person”

Helpful Report

Posted 2 years ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that your order was delayed and missed this special occasion. This is so saddening to hear. If there are any issues with the flowers, please send us some photos to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject and we would be happy to look into this further for you. Warm regards Tom

Posted 2 years ago

“Absolutely unhappy with my order. Don't buy a large. It's really a small.”

Helpful Report

Posted 2 years ago

Hello Ayse, thank you for your review. We are sorry to hear that you were disappointed with the size of your bouquet. We would like to look into this for you. We have located your order and contacted you via email. Best wishes Rosie

Posted 2 years ago

“Flowers did not arrive! I tracked them at 12:30 as it was getting close to the delivery before 1pm and it said they couldn’t deliver to the address. Should have been informed of this when ordering and it ruined a day or surprises I had planned for me partner. Not great!”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We are very sorry to hear that there has been an issue with the delivery of your order on this occasion. This is have been raised with our Dispatch Manager. We do apologise for any disappointment or upset caused. Warm regards Tom

Posted 2 years ago

“Ugly Flowers not deliver two after payment I want to be reimbursed”

Helpful Report

Posted 2 years ago

Hello Marc, thank you for your review. I am very sorry to hear that your order was not delivered as requested. This is so disappointing to hear. If you could please email us at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, we would be happy to look into this further for you. Warm regards Tom

Posted 2 years ago

“Avoid. Haute is another name used by Prestige Gifting (see Trust Pilot for abysmal reviews). False promise of guaranteed delivery which saw the bouquet I ordered being delivered late. When I complained re:false advertising and late delivery I was offered a £10 voucher- as if I am ever going to use this company again, absolutely joke.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We are sorry that your order was not delivered on your chosen date and for any upset or inconvenience this has caused. I would also like to apologise for any disappointment caused by the outcome of this. Warm regards Tom

Posted 2 years ago

“Would never use this company again . Terrible service relations . Very very disappointed ☹️”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We are sorry that your order was not delivered on your chosen date and for any upset that this has caused. I would also like to apologise for any disappointment caused by the outcome of this. Warm regards Tom

Posted 2 years ago

“Hadn’t realised they’re part of prestige gifts who I had a problem with before Xmas with a delivery of poor quality flowers. Delivered a day late! Sent an email which basically replied saying there’s no guarantees !”

Helpful Report

Posted 2 years ago

Hello Danielle, thank you for your review. I am very sorry to hear that your order was not delivered on your chosen date as requested. We have located your order and contacted you via email. Best wishes Katie

Posted 2 years ago

“Never again this company has extremely poor customer service I ordered flowers on the 9 th for my birthday for my friend on the 11 th of January up to now not received there is no telephone line tried all day I was told no telephone as there is network update”

Helpful Report

Posted 2 years ago

Hello Elizabeth, thank you for your review. I am so sorry to hear that your order was not delivered and you were unable to get through to this. This is very disappointing to hear and we do apologise for any inconvenience caused. I have located your order and contacted you via email. Best wishes Ellie

Posted 2 years ago

“Flowers a disgrace!!!!!!!!!! Never again ! All wilted !”

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Posted 2 years ago

“Will never use this company again. I ordered quite an expensive bunch of flowers (£50) and a hand blown vase for my sister in law's birthday. Firstly it did not arrive until next day and secondly there was no vase when she opened the box on her birthday. I was gutted because it looks sloppy like I made no effort and I had. I then had a back and forward trail of emails and another insult which was they would consider a "partial payment" of the vase. I will never use them again. I am not a happy customer at all. I feel my money went down the drain even tho they offered me a £10 voucher but I would need to spend £29.99 first. All in all I threw my hands in the air and said NEVER AGAIN. Customer service - where? Pĺpppp”

Helpful Report

Posted 2 years ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that your order was delayed and it was missing the vase you selected. This is disappointing to hear. I would also like to apologise for any disappointment caused by the outcome of this. I will feed this back. Warm regards Tom

Posted 2 years ago

“Flowers and card did not arrive. Haute did not notify me of this. Extremely disappointed and feel let down.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We are very sorry that your order was not delivered on your chosen date as requested. This is very dissatisfying to hear and it has been raised with our DIspatch Manager. I have located your order and can see that a replacement order was arranged. Best wishes Rosie

Posted 2 years ago

“Never again !!! Flowers disgraceful and all wilted and brown at the edges - never use this company again !”

Helpful Report

Posted 2 years ago

Hello Carol, Thank you for taking the time to share your experience. We are sorry to hear that your flowers had wilted and were brown at the edges. We understand how important it is for your floral arrangements to look their best. If this has not been resolved, please could you email us at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes Katie

Posted 2 years ago

“FLOWERS ARE NOT TRUE TO SIZE AS SHOWN ON WESITE - I Used to use this company all the time and was satisfied, the last 2 orders have been misleading and not a true representation of the size as shown on the website, put it this way the medium is more like a small and the large is more like a medium.. even after sending photos the florist thought it was satisfactory until I complained further, I accepted an offer for another bunch to be sent but again still small and nothing like the photos, not as much flowers or foliage as shown. my Second order was for a large bunch and again same issue. Will not be using this company anymore and this is a warning to anyone else.”

Helpful Report

Posted 2 years ago

Hello Rochelle, Thank you so much for taking the time to share your experience. We are sorry that the flowers did not meet your expectations and apologise for the disappointment. We take customer feedback very seriously. I have located your order and can see that a member of our customer responded to your email and is awaiting your reply. Best wishes Rosie

Posted 2 years ago

“The flowers arrived 2 days later than promised. They were in a very poor condition. They looked nothing like the picture on the website. They were delivered by a third party who takes no interest., They were an utter waste of money and a huge disappointment.”

Helpful Report

Posted 2 years ago

Hello, thank you for commenting on your experience with Haute Florist. We are sorry that the flowers arrived two days late and in a poor condition. This is very disappointing to hear. I have located your order and can see that a member of our customer support team arranged for a fresh order to be sent. Warm regards Tom

Posted 2 years ago

“Appalling Christmas bouquet. Flowers dead within 2 days. Asked for a refund but given the run around. Endless e mails all missing the point. Disgraceful customer services. Will be writing to the Directors as searched Companies House. Will never use again - not because flowers died but due to how they handled my complaint. They make £7 million profit so surely they could refund £45. Angry and very dissatisfied.”

Helpful Report

Posted 2 years ago

Hi Pat, we appreciate you taking the time to provide us with your feedback about your experience with Haute Florist. We are very sorry to hear that you were dissatisfied with your recent order from us. I have located this and can see that this has been resolved with a member of our customer support department. Best wishes Rosie

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews