Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,761 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,761 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 14th May 2025

3755

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company. Save your money and don't disappoint your loved ones.”

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Posted 2 years ago

Hello, thank you for your review. We are so sorry to hear that you were disappointed with your recent order with us. I have located your order and can see that this has been resolved. Best wishes Rosie

Posted 2 years ago

“Flowers as yet undelivered but apparently my parcel from Prestige Gifting is now ready for me to book a redelivery or collect from the post office collection, totally unsatisfactory”

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Posted 2 years ago

Thank you so much for taking the time to let me know about your experience with Haute Florist, John. I'm sorry your flowers were not delivered as requested. This is very disappointing to hear. I have located your order and can see that this has been resolved. Best wishes Katie

Posted 2 years ago

“Ordered the Yuri Ikebana for my mum as. Birthday gift and it didn’t come as pictured. You have to assemble it yourself!!! Which it didn’t say on the site anywhere. This company is false and awful. Don’t use them!”

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Posted 2 years ago

Hello, thank you for your review. We are very sorry for any disappointment caused while using our services on this occasion. I have located your order and can see that this has been resolved with our customer support department. Warm regards Tom

Posted 2 years ago

“Flowers were not delivered and were so important. I paid for next day delivery. No communication. Didn’t respond to emails or messages no phone number. I still haven’t had a refund I am disgusted.”

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Posted 2 years ago

Hello Victoria, thank you for your review. I am very sorry to hear that your order was delayed in transit and that this has not been resolved. I have located your order and contacted you via email. Best wishes Katie

Posted 2 years ago

“My order hasn’t arrived and I haven’t heard any update on it.”

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Posted 2 years ago

“Ordered flowers to be delivered on the 19th December 2022. resorting to writing this review due to no response except and automated one to say they were dispatched for delivery. Tried calling phone lines not in operation. The monies have be taken from my account but still not flowers as a gift for my sister. The review would have been less than a one star if it had been possible, if I could be refunded or the bouquet sent it would be much appreciated. Having used on several occasions before I sadly would not recommend Haute Florist due to very poor customer service”

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Posted 2 years ago

“UPDATE 06-01-23 - no flowers but they are refusing to give me a refund - really disappointing customer service I ordered Next Day flowers (21-12-22) for them to be delivered 2 days late (3 days after being ordered), so after the person leaving our company had left. If you cannot guarantee this service, you shouldn't offer it. I have contacted you twice already (once on your main contact page and once through your request for me to leave a review) but haven't received a reply or acknowledgement from you, so am now leaving a review.”

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Posted 2 years ago

“Total utter rubbish. Flowers not delivered although apparently despatched. Presumably will eventually receive a dead bunch of expensive flowers. Not a situation I wanted for a present for a loved one.”

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Posted 2 years ago

“Terrible on all counts 1) no dispatch email despite that being stated in my order confirmation 2) no way to contact by phone 3) emails not answered 4) delivery 3 days late 5) flowers a very poor version of my order”

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Posted 2 years ago

“Flowers almost dead on arrival.. either had no water or cold”

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Posted 2 years ago

“Ordered flowers for a 50th birthday for a work colleague to be delivered on a Tuesday - the flowers finally arrived on Thursday with no water and flowers were starting to wilt. Not exactly what we had in mind.”

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Posted 2 years ago

“Haute - ordered Monday with tracking stuck at a postal centre 5 days later - no one to talk too”

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Posted 2 years ago

“Delivered 2 days late and therefore missed my Sisters birthday”

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Posted 2 years ago

“This wasn't delivered on time. When I called to complain, terms and conditions, which were irrelevant, were quoted to me. I followed up with a written complaint, which wasn't read properly and the same agent replied with the same comments. I then asked for my complaint to be escalated but have had no reply. The 100% satisfaction guarantee also seems rather meaningless. The website refers to contingency arrangements during industrial action but clearly not being actioned. To post something late on a Sunday evening and expect it to be delivered on the Monday is too big an ask for the Royal Mail at the best of times”

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Posted 2 years ago

“I can’t believe I have been asked to review haute florist . I paid £29.50 for flowers to be delivered on December 20th and they have still not arrived today 21st . I have emailed three times and have had no response other than an acknowledgment . The email said one of the team would review my complaint last night but not a word today . My friend lost her mother in law and I wanted the flowers delivered yesterday so I have requested a refund but haven’t heard a word . If I do not hear from you tomorrow I will use Facebook to share my very disappointing review .”

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Posted 2 years ago

“I would strongly advise anyone who would like to have any confidence in their flowers being delivered to avoid this company completely. Their help is non-existent, their judgement and advice ir choice if courier is not given or advise, their help bot is a farce. There is no human contact for failure if delivery, and there is no email, it telephone number fir contact. Only a method for taking your money. My £90 order has not been delivered after 5 days. No response whatsoever to their happy to help idiot bot.”

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Posted 2 years ago

“Promised of a next day delivery not met. Flowers were stuck for 4 days at depot. Emailed to get a refund or rearrange as the person I ordered flowers for was only there for a day as she just gave birth! Got a general auto reply and no follow up or apology. So basically spoilt flowers still at depot. Poor service”

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Posted 2 years ago

“Delivered 1 day late. Did not receive any notifications regarding dispatch or delivery.”

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Posted 2 years ago

“The flowers that were ordered have not been received yet 💁 Still looking for an answer from the Company. Cannot answer the other questions due to the non delivery. These flowers were ordered on 30/11 for my friends birthday on 17/12 … payment was taken but no flowers arrived 💁”

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Posted 2 years ago

“Dreadful. I ordered fur next day delivery for a birthday. 2 days later, still not delivered and no idea when my friends birthday present will arrive. Don’t use this company! They don’t even review your queries. They give standard answers and ignore the content. Shocking, just shocking.”

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Posted 2 years ago

Haute Florist is rated 4.7 based on 29,761 reviews