Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,987 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,987 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 24th July 2025

Anonymous

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3787

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers a disgrace!!!!!!!!!! Never again ! All wilted !”

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Posted 2 years ago

“Will never use this company again. I ordered quite an expensive bunch of flowers (£50) and a hand blown vase for my sister in law's birthday. Firstly it did not arrive until next day and secondly there was no vase when she opened the box on her birthday. I was gutted because it looks sloppy like I made no effort and I had. I then had a back and forward trail of emails and another insult which was they would consider a "partial payment" of the vase. I will never use them again. I am not a happy customer at all. I feel my money went down the drain even tho they offered me a £10 voucher but I would need to spend £29.99 first. All in all I threw my hands in the air and said NEVER AGAIN. Customer service - where? Pĺpppp”

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Posted 2 years ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that your order was delayed and it was missing the vase you selected. This is disappointing to hear. I would also like to apologise for any disappointment caused by the outcome of this. I will feed this back. Warm regards Tom

Posted 2 years ago

“Flowers and card did not arrive. Haute did not notify me of this. Extremely disappointed and feel let down.”

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Posted 2 years ago

Hello, thank you for your review. We are very sorry that your order was not delivered on your chosen date as requested. This is very dissatisfying to hear and it has been raised with our DIspatch Manager. I have located your order and can see that a replacement order was arranged. Best wishes Rosie

Posted 2 years ago

“Never again !!! Flowers disgraceful and all wilted and brown at the edges - never use this company again !”

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Posted 2 years ago

Hello Carol, Thank you for taking the time to share your experience. We are sorry to hear that your flowers had wilted and were brown at the edges. We understand how important it is for your floral arrangements to look their best. If this has not been resolved, please could you email us at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes Katie

Posted 2 years ago

“FLOWERS ARE NOT TRUE TO SIZE AS SHOWN ON WESITE - I Used to use this company all the time and was satisfied, the last 2 orders have been misleading and not a true representation of the size as shown on the website, put it this way the medium is more like a small and the large is more like a medium.. even after sending photos the florist thought it was satisfactory until I complained further, I accepted an offer for another bunch to be sent but again still small and nothing like the photos, not as much flowers or foliage as shown. my Second order was for a large bunch and again same issue. Will not be using this company anymore and this is a warning to anyone else.”

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Posted 2 years ago

Hello Rochelle, Thank you so much for taking the time to share your experience. We are sorry that the flowers did not meet your expectations and apologise for the disappointment. We take customer feedback very seriously. I have located your order and can see that a member of our customer responded to your email and is awaiting your reply. Best wishes Rosie

Posted 2 years ago

“The flowers arrived 2 days later than promised. They were in a very poor condition. They looked nothing like the picture on the website. They were delivered by a third party who takes no interest., They were an utter waste of money and a huge disappointment.”

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Posted 2 years ago

Hello, thank you for commenting on your experience with Haute Florist. We are sorry that the flowers arrived two days late and in a poor condition. This is very disappointing to hear. I have located your order and can see that a member of our customer support team arranged for a fresh order to be sent. Warm regards Tom

Posted 2 years ago

“Appalling Christmas bouquet. Flowers dead within 2 days. Asked for a refund but given the run around. Endless e mails all missing the point. Disgraceful customer services. Will be writing to the Directors as searched Companies House. Will never use again - not because flowers died but due to how they handled my complaint. They make £7 million profit so surely they could refund £45. Angry and very dissatisfied.”

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Posted 2 years ago

Hi Pat, we appreciate you taking the time to provide us with your feedback about your experience with Haute Florist. We are very sorry to hear that you were dissatisfied with your recent order from us. I have located this and can see that this has been resolved with a member of our customer support department. Best wishes Rosie

Posted 2 years ago

“Avoid this company. Save your money and don't disappoint your loved ones.”

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Posted 2 years ago

Hello, thank you for your review. We are so sorry to hear that you were disappointed with your recent order with us. I have located your order and can see that this has been resolved. Best wishes Rosie

Posted 2 years ago

“Flowers as yet undelivered but apparently my parcel from Prestige Gifting is now ready for me to book a redelivery or collect from the post office collection, totally unsatisfactory”

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Posted 2 years ago

Thank you so much for taking the time to let me know about your experience with Haute Florist, John. I'm sorry your flowers were not delivered as requested. This is very disappointing to hear. I have located your order and can see that this has been resolved. Best wishes Katie

Posted 2 years ago

“Ordered the Yuri Ikebana for my mum as. Birthday gift and it didn’t come as pictured. You have to assemble it yourself!!! Which it didn’t say on the site anywhere. This company is false and awful. Don’t use them!”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We are very sorry for any disappointment caused while using our services on this occasion. I have located your order and can see that this has been resolved with our customer support department. Warm regards Tom

Posted 2 years ago

“Flowers were not delivered and were so important. I paid for next day delivery. No communication. Didn’t respond to emails or messages no phone number. I still haven’t had a refund I am disgusted.”

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Posted 2 years ago

Hello Victoria, thank you for your review. I am very sorry to hear that your order was delayed in transit and that this has not been resolved. I have located your order and contacted you via email. Best wishes Katie

Posted 2 years ago

“My order hasn’t arrived and I haven’t heard any update on it.”

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Posted 2 years ago

“Ordered flowers to be delivered on the 19th December 2022. resorting to writing this review due to no response except and automated one to say they were dispatched for delivery. Tried calling phone lines not in operation. The monies have be taken from my account but still not flowers as a gift for my sister. The review would have been less than a one star if it had been possible, if I could be refunded or the bouquet sent it would be much appreciated. Having used on several occasions before I sadly would not recommend Haute Florist due to very poor customer service”

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Posted 2 years ago

“UPDATE 06-01-23 - no flowers but they are refusing to give me a refund - really disappointing customer service I ordered Next Day flowers (21-12-22) for them to be delivered 2 days late (3 days after being ordered), so after the person leaving our company had left. If you cannot guarantee this service, you shouldn't offer it. I have contacted you twice already (once on your main contact page and once through your request for me to leave a review) but haven't received a reply or acknowledgement from you, so am now leaving a review.”

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Posted 2 years ago

“Total utter rubbish. Flowers not delivered although apparently despatched. Presumably will eventually receive a dead bunch of expensive flowers. Not a situation I wanted for a present for a loved one.”

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Posted 2 years ago

“Terrible on all counts 1) no dispatch email despite that being stated in my order confirmation 2) no way to contact by phone 3) emails not answered 4) delivery 3 days late 5) flowers a very poor version of my order”

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Posted 2 years ago

“Flowers almost dead on arrival.. either had no water or cold”

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Posted 2 years ago

“Ordered flowers for a 50th birthday for a work colleague to be delivered on a Tuesday - the flowers finally arrived on Thursday with no water and flowers were starting to wilt. Not exactly what we had in mind.”

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Posted 2 years ago

“Haute - ordered Monday with tracking stuck at a postal centre 5 days later - no one to talk too”

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Posted 2 years ago

“Delivered 2 days late and therefore missed my Sisters birthday”

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Posted 2 years ago

Haute Florist is rated 4.7 based on 29,987 reviews