Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,778 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,778 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 14th May 2025

3756

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly I ordered flowers to arrive on a Tuesday and by Thursday they still hadn’t arrived and nobody will reply to me. I am incredibly disappointed. Please order flowers for your loved ones with another company”

Helpful Report

Posted 3 years ago

“my young daughter bought a bouquet of flowers for me last night and i got them today, and for what she paid she DID NOT get what was shown there was supposed to be 5 carnations four roses and more of other flowers, she got 2 roses and 2 carnations and a sad looking bunch of other flowers, this bouquet looks like the cheap ones they sell at asda for £4.99 TOTAL DISGRACE oh and where it asks if i want to post a picture... it wont let me click on that which doesnt surprise me, AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“Flowers arrived already showing poor life and died within 48 hours (£50 worth of flowers/roses) Customer services have not yet responded despite raising the issue Tuesday (Thursday now) and having updated the progress of the flowers dying and now being binable within 3 days of arriving... Never had such awful flower quality!”

Helpful Report

Posted 3 years ago

“Paid for Sunday delivery as to keep a secret from partner until valentines morning as she was working Sunday, delivery came Saturday morning when only she was home”

Helpful Report

Posted 3 years ago

“Unfortunately the chocolates that I ordered as part of the valentines delivery for my wife were not in the box. I raised a ticket on Monday 14th Feb but no one has contacted me about it.”

Helpful Report

Posted 3 years ago

“I thought I was getting a beautiful bouquet, however when I opened the parcel it was literally grass with a few small flowers.”

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Posted 3 years ago

“My flours should to arrived on 11 February, and today is 16 and I still waiting for them”

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Posted 3 years ago

“Arrived on the wrong day - Flower arrangement was a disaster and half the flowers were either wilted/barely in bloom. When contacted, they offered only a £10 Voucher - What would I possibly do with a £10 Voucher? I don’t even have the energy to chase up a better form of compensation. Wouldn’t recommend.”

Helpful Report

Posted 3 years ago

“My husband ordered flowers for me for Valentines, and yes he did order them a month ago as he is very organised and has the email and details. It’s now the day after and they still haven’t arrived. I feel so sorry for him as he is so disappointed and fuming. I’ve recommended Haut to so many people and used them myself. I will now delete the app and let my friends know what that they are incompetent, uncaring as they haven’t acknowledged him and DO NOT USE THIS COMPANY AT ALL!!!!”

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Posted 3 years ago

“CHECK OUT TRUST POT REVIEWS FOR A TRUE REFLECTION OF THIS COMPANY”

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Posted 3 years ago

“I spent £ 35 on a bouquet for elderly housebound friend on the next day service to arrive Jan 1st 2022. I rang my friend so she could look out for the courier as she is a bit deaf , doesnt hear the bell always. For days she waited while I spent much time trying to get a human being to come back to me but all I got was mails saying my ticket no. was such and such.No explanation even when i demanded a refund. 12 days later, a totally dead bouquet arrived at my friend's house. By this time not having had any joy re my refund, i had to waste more time going through the Paypal complaints service and only because of this did I get my money back. Without Paypal I would not have had a refund. Do not use this firm! The merchant metrics on this site are fiction.”

Helpful Report

Posted 3 years ago

“Flowers delivered 5 days after they should have been, I spoke with them on the day they were due to be delivered and was told i couldn't cancel the order and had to have them delivered and refuse them and would then get refunded 5 days later! I work... the flowers have just been delivered to a neighbour, 5 days after the birthday, i just want them picking up and for my m,oney to be refunded.”

Helpful Report

Posted 3 years ago

“Ordered flowers for Valentine’s Day delivery almost 1 month in advance. Nothing delivered in the day and 24 hours later still await response from the customer service team. What a massive let down… I’ll never trust this organisation with important events again and I’d strongly recommend that for the same money or cheaper you could get a local reliable Florets to deliver the same…”

Helpful Report

Posted 3 years ago

“Flowers were ordered as guaranteed for delivery on a valentines. They failed to deliver them on Valentine’s Day. On raising the complaint I was told that they were late because I “lived in Scotland”.”

Helpful Report

Posted 3 years ago

“I ordered orchids for my daughter's birthday. They lasted a week and started to drop all flowers. I cannot understand how professional florist put orchids in a dirt in a pot without a hole. Naturally plants started to rot. It looks like company really does not care about plants. Just assemble, sell and deliver. I paid £40 for them and was sure that they will bloom for at least a month and have them as plants for many years. Sadly I was wrong. I hope company will have decency to refund this purchase.”

Helpful Report

Posted 3 years ago

“My valentines order, scheduled to be delivered on 14.02 arrived 2 days earlier and completely wrong order. To make things worse flowers delivered were poor quality or looked like they had been attacked by frost”

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Posted 3 years ago

“Flowers were A Lot smaller in person than described on the website, the roses have started to droop after 24 hours - not going to use again”

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Posted 3 years ago

“The flowers came late they were wither. So disappointed 😔👎”

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Posted 3 years ago

“The flowers never arrived so my daughter didn’t get her birthday flowers”

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Posted 3 years ago

“Received a Birthday Gift of flowers 2days after the due delivery date, flowers were in very poor condition, these flowers had been ordered 3 weeks prior to the projected delivery date. Would not recommend this company.”

Helpful Report

Posted 3 years ago

Haute Florist is rated 4.7 based on 29,778 reviews